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Using Enhanced Link in Enhanced Einstein Bot

I have an Enhanced Einstein Bot that utilizes Dynamic Enhanced Links, and it functions properly. However, I'm encountering an issue when attempting to pass an ImageId to the bot. You can either ...
bifre's user avatar
  • 1
0 votes
1 answer
88 views

Standard Flow Action Einstein Bots - Get Customer Context Fails, what might be reason for it?

Error: Error when invoking /support/conversations/0X9060000004H25/invocations/0SC06000000Gx9bGAC: [{"actionName":"setup_bot__IntroBotPreChatContext","errors":[{"...
Patlatus's user avatar
  • 16.4k
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1 answer
54 views

Can we leverage Object Search in Einstein Bot Dialog to query External Object records returned by Federated Search?

We need to bring Federated Search results into chat bot dialogs. Is Object Search action can be leveraged for that or any other configuration (no code) option?
Patlatus's user avatar
  • 16.4k
0 votes
1 answer
136 views

How can I make Einstein Bot to ask a question and store result into variable?

I am trying to build Einstein Bot to ask a question and then store answer into a variable so that it could leveraged for the further actions. I have seen in the documentation that a standard System ...
Patlatus's user avatar
  • 16.4k
0 votes
0 answers
712 views

Einstein bot. Use output variable from previous action as input for the next action

I'm struggling to get the output of a knowledge search action (string list) and feed into a call flow action (next step in the bot) First step: Second step: I've tried to use in the second block the ...
Dond's user avatar
  • 31
1 vote
0 answers
195 views

Can't access Session Cache from Invocable Method

I have a use case where a user fills out a form on one page, navigates to a second page, then starts an Einstein Bot flow, which I would like to have access to the values the user entered on the first ...
Kris Labovitch's user avatar
2 votes
1 answer
525 views

Clone or deploy bot translation

I am using Salesforce bots. I use translations, and I have added translations for all my bot dialogs and messages, for German, Spanish and French languages. Now I want to clone the bot into a new ...
Itai Shmida's user avatar
  • 5,015
1 vote
1 answer
931 views

Einstein bot - Display Dynamic Options Name from Record

I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select The accounts are stored in a list Objects variable with the API name: ...
Leto's user avatar
  • 546
0 votes
1 answer
1k views

How to show variable's value in Dialog Name (Einstein Bot)

please help me I need show the Product's Name in the Menu, i think image talk all: I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a ...
Arthur Almeida's user avatar
0 votes
1 answer
1k views

Where I edit the text of the waiting chat window, as shown in the image below?

Where I edit the text of the waiting chat window, as shown in the image below? The priority is to change the informational text but if you can change the text of the button and the window title it ...
Diego Damasceno's user avatar
2 votes
1 answer
2k views

How to debug a @InvocableMethod

I am making a Einstein Bot that call an Apex class. The input is working but the output is empty and i can't understand the reason. I don't see the results of "System.debug()" methods in ...
Diego Damasceno's user avatar
2 votes
1 answer
1k views

Einstein Bot Custom vs Context Variable

What is the difference between context vs custom variable when configuring Einstein bot?
hli1022's user avatar
  • 31
2 votes
1 answer
2k views

Is it possible to run JS from either apex from a flow?

I am building an einstein bot, and I want to get the url (window.location.href) of the chatbot in the MIDDLE of the einstein bot dialogue (and therefore extraprechatformdetails won't do the job here.) ...
Michael M's user avatar
0 votes
1 answer
581 views

Update the Chat Visitor record with predefined values in prechat for salesforce bots

Biggest thing first I am not much of a developer but more an admin, my team is working on passing through a specific visitors UUID from our webpage into salesforce. We are looking to have this UUID ...
Adam's user avatar
  • 23
1 vote
0 answers
154 views

Capture UTM parameters in Salesforce with live chat

I need a way to capture UTM parameters and create as lead in Salesforce with live chat. Ex, if user started live chat or live agent and enquired somthing then I need to create a lead with UTM ...
sparsh's user avatar
  • 11
1 vote
1 answer
2k views

Bot - Why I can't enable logging conversations?

In Enable Einstein Bots docs there's a step-by-step guide of how to store the conversation data. Screenshots suggest that there should be a setting to enable this in Enstein Bots Setup: However in my ...
Przemysław Długoszewski-Tamoń's user avatar
0 votes
1 answer
675 views

How to respond to Einstein Bot after-hours message during business hours?

Background A Facebook Messenger Einstein Bot has an business-hours check as the first action, if it is out of business-hours it sends a message informing them that no one is available. Question How ...
Robs's user avatar
  • 9,330
0 votes
1 answer
1k views

Backup of Einstein Bot

Is there anyway to make a Backup of Einstein Bot and put it on Github or another place? An example is Metadata API or anything like that can download the Einstein Bot? We will lose the Bots Licenses ...
DGabardo's user avatar
0 votes
2 answers
1k views

Einstein Bot Builder Error when Build Model clicked: 'Your Model Requires Attention.' How to troubleshoot?

Unable to Build Model. I have adequate intents and utterances.
Tom's user avatar
  • 45
1 vote
1 answer
3k views

Get Pre chat data in Einstein Bots

I have a bot deployed using Embedded Service. I'm following Einstein Bots Developer Cookbook. In my PreChat form, I'm getting customer Name, which I want to use while greeting. I have added below ...
salesforce Developer's user avatar
0 votes
0 answers
759 views

Heroku Node.js Bot Crashed and had to be manually restarted

I have had a Bot hosted on Heroku for about 3 months. The bot uses node.js and interacts with a Discord server. Last night the bot crashed and created serveral logs entries (see below). My question ...
Mhann Bot Admin's user avatar
1 vote
1 answer
99 views

Issue in creating Community with Customer Support Template

I am trying to create a community with "Customer Service" Template but the option is disabled. P.S: I am System Admin. Just to confirm, I also want to know can we built Einetin Bot on other ...
guljar shaikh's user avatar
0 votes
2 answers
1k views

Einstein Chat Bot - dynamic routing; additional interrogation; agent not available

How can I dynamic rout a chat based on the customer's selected option? For example I have English and France support (separated queues), can I setup the chat bot that if the customer selects the ...
Calin Bostan's user avatar
2 votes
1 answer
235 views

Chat bot on Multiple Communities

I've Einstein Bot which is running smoothly on a single community now. but in the future, I want to configure the Bot on multiple Community sites? Is there any way to do that? Any inputs will be ...
guljar shaikh's user avatar
0 votes
0 answers
667 views

Unable to setup Einstein Bot in my enterprise edition

I have a enterprise edition with required licences for Einstein bots but I can't see the "Einstein bots" in the setup. In the documentation, it says I need the "Service Cloud" license and the "Chat ...
Oupat's user avatar
  • 723
2 votes
0 answers
2k views

Einstein Bot not able to transfer chat to No Agent flow

As per the new release of Salesforce Winter ’20 for einstein bot in the service cloud Reference: link We have the new feature enabled which is based on the agent's availability i.e. when the user ...
guljar shaikh's user avatar
0 votes
1 answer
516 views

Einstein Bot Reading Cookie Into Chat Context

I've been searching for a solution through either Apex or Configuration that would allow my Einstein Bot to read a cookie on the page that my snap-in is deployed onto. For example, when the Chat Bot ...
Mike's user avatar
  • 103
1 vote
0 answers
558 views

How to Transfer to a different Chat Button w/ Einstein Bots

I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
Kruse in Salesforce's user avatar
2 votes
1 answer
1k views

Can't edit an active bot version

We are deploying Einstein Bot component from an org to other org by using Ant Migration Tool. The same component already exists in the target org and is active. So when we are doing this we are ...
Ravikant Saini's user avatar
0 votes
1 answer
468 views

Einstein Bot apex causes 'close chat' message intermittently

I wrote a simple InvocableMethod to increment the amount of times an Einstein chatbot answers a users message. This works sometimes, very inconsistently. Sometimes it fails right away when I call a ...
Allen Mann's user avatar
  • 1,092
2 votes
1 answer
2k views

Einstein ChatBot - Dynamic Choice output: how to use in further action?

As a new learner I followed the Einstein Bot Cookbook guide on dynamic menus. The problem is that I struggle with using the value chosen by the user (which is stored in 'Appointments' object) for next ...
Piotr's user avatar
  • 31
0 votes
1 answer
550 views

Not able to call an action on Einstein Bot Builder

I have been trying to add an action to my Einstein bot with a flow that I have recently created. However, when ever I click on flows it always shows me "No Invocable Actions Found" I am not sure on ...
Marytaco's user avatar
0 votes
1 answer
3k views

Einstein Bot get value from dynamic Menu

I have been created a dynamic menu by using an apex action that retrieves information from my Assets. It works fine, but my question is how to capture the value when the user clicks above some option ...
Lucas Borim's user avatar
1 vote
1 answer
663 views

Einstein bot & routing by skills

I am trying to configure the Einstein chat bot to route the customer to the right agent after choosing the department in a menu. Where do I configure this routing? Where in the bot do I say if the ...
bobby j.'s user avatar
2 votes
2 answers
1k views

Is it possible to enable chatbot/liveagent for internal users?

I would like to enable chatbot for internal users, but i don't think there is an option out of the box that allow me to do that. How can I show the chat button in the salesforce org?
Ndy's user avatar
  • 76
0 votes
2 answers
1k views

Einstein Bot after-hours support

I'm trying to get Einstein bot to display a closed message when someone asks to be transfered to a human and we're outside the hours of 9-5 and/or no agents are available. Right now, if someone asks ...
Carter Rink's user avatar
4 votes
3 answers
2k views

How to activate Einstein bots in a new sfdx scratch org?

I tried a lot of combinations, but not matter what I do, the "Einstein bots" menu of my generated scratch orgs only targets to "Contact support to activate Einstein Bots" According to the trailhead, ...
Nicolas Vuillamy's user avatar
1 vote
1 answer
997 views

Creating Test Class for Einstein Bot Invocable Apex Class to Search Articles

I've created an Invocable Apex Class that allow us to search articles and return the resolution to the bot. The Apex class works as expected in the sandbox. However, I'm struggling to create a test ...
Oliver Westlake-Simm's user avatar
1 vote
0 answers
425 views

Einstein Bot crashes on random moments

I created an Einstein Bot in a trailhead environment and everything went great. Apex calls etc. Now I'm creating a new bot in the Sandbox Environment of my client and on random moments, the bot tries ...
nesnaj713's user avatar
  • 228
1 vote
0 answers
484 views

How to force a einstein bot snap-in to check if the user has logged in mid chat session

I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
Manish Surolia's user avatar
1 vote
1 answer
9k views

Attempting to pass parameter in request.setEndpoint URL & call through Einstein chat-bot! Is this correct code?

I want to concatenate 'input' variable in the Endpoint URL. If i am passing hard-coded value like 'London', its working properly.(I am getting weather in JSON format back). I want to do it dynamically....
user avatar
0 votes
1 answer
2k views

I am trying to callout HTTP request(API) from Einstein chatbot. Is this possible/Can this be done?

Http http = new Http(); HttpRequest request = new HttpRequest(); request.setEndpoint('https://th-apex-http-callout.herokuapp.com/animals'); request.setMethod(...
user avatar
0 votes
1 answer
810 views

How to remove "Transfer to Agent" default option from chat-bot option menu

I want to remove the option of connecting to agent from options menu of Einstein Chatbot. Is there any way I can achieve this?
Uday Jumle's user avatar
1 vote
0 answers
858 views

Is there any way to add wait time for Einstein bot?

I have an integration with third party system in asynchronous manner, is there any way to deal async integration in bot or ability to add wait time?
LakhanP's user avatar
  • 791
1 vote
1 answer
1k views

Use PreChatObjects from liveAgent in Einstein Bot

I have a LiveAgent chat configured for iOS and Android devices, we send some informations like UserName, Email, PhoneNumber etc. using PrechatObject. I am now building an Einstein bot, and I need to ...
Guilherme Torres Castro's user avatar
3 votes
0 answers
2k views

Retrieve user's name without Pre-chat form for Einstein Bots

I am creating an Einstein chatbot and I want to greet the user by their name. The Apex class that I have written for this purpose returns "Platform Integration User". An answer to another post says to ...
Yash Modi's user avatar
0 votes
1 answer
505 views

How do I disable default user details page on Einstein bots

I want to directly start einstein bot without asking the user to fill in the details form.
Nishit Sardessai's user avatar
2 votes
0 answers
1k views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
Mystery's user avatar
  • 155
0 votes
1 answer
690 views

Chat Bot Invocable Actions

I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output. Am I missing ...
Ajay 's user avatar
  • 1,569
0 votes
2 answers
2k views

Limit of dialogs in Einstein bot

Is there a limit on number of dialogs in Einstein Bot? When I added more then 100, next one don't show up in dialog search, but I believe they are there, because I can not create new one with same ...
Maciej Mizera's user avatar