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Questions tagged [bots]

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11 views

Not able to call an action on Einstein Bot Builder

I have been trying to add an action to my Einstein bot with a flow that I have recently created. However, when ever I click on flows it always shows me "No Invocable Actions Found" I am not sure on ...
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0answers
14 views

How to check if any agent is online in einstein bot in apex

I have created 2 bots, and after having some conversation with users I need to transfer the chat to the Agent. So for this, I am calling apex as an action from Einstein bot setup and doing this query ...
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0answers
6 views

Einstein Bot opens an external window not a popup

When I try to embed This code it works fine but in external window not as a popup in the page Could you help? <body > <h1>Cookbook Bot</h1> `enter code here`<a id="...
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1answer
53 views

Einstein Bot get value from dynamic Menu

I have been created a dynamic menu by using an apex action that retrieves information from my Assets. It works fine, but my question is how to capture the value when the user clicks above some option ...
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1answer
42 views

Einstein bot & routing by skills

I am trying to configure the Einstein chat bot to route the customer to the right agent after choosing the department in a menu. Where do I configure this routing? Where in the bot do I say if the ...
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0answers
22 views

Is it possible to enable chatbot/liveagent for internal users?

I would like to enable chatbot for internal users, but i don't think there is an option out of the box that allow me to do that. How can I show the chat button in the salesforce org?
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0answers
23 views

How to distinguish the Chat Button with Einstein bot and without bot?

I'm trying to make two picklist, using visualforce and apex controller. In the first chat buttons without Einstein bot in the second one with Einstein bot. This is an example of how it should look: ...
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0answers
16 views

Conditional message in Einstein bot

Is there a way I can just show some message based on some variable value. I have tried to create a rule but in action I could not find message option. I need to display different messages based on ...
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43 views

Einstein Bot after-hours support

I'm trying to get Einstein bot to display a closed message when someone asks to be transfered to a human and we're outside the hours of 9-5 and/or no agents are available. Right now, if someone asks ...
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0answers
21 views

What constitutes an Einstein bot conversation?

From the Summer '18 release notes, Each Salesforce org is provided with 25 Einstein Bots conversations per month for each Live Agent User with an active subscription. So basically if I have 10 Live ...
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0answers
20 views

How to have Certain Bots Appear Based on a Users Region/IP Address?

I want two different bots to appear based on an end user's region/IP address. For example, if someone was in the UK, I'd have my UK Bot interact with the person. However, if someone was in the US and ...
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0answers
80 views

CSP problem for einstein bot in lightning community

I was able to complete this project on Einstein bot in my trailhead playground. https://trailhead.salesforce.com/content/learn/projects/build-an-einstein-bot/prep-for-einstein-bots In the first unit ...
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2answers
188 views

How to activate Einstein bots in a new sfdx scratch org?

I tried a lot of combinations, but not matter what I do, the "Einstein bots" menu of my generated scratch orgs only targets to "Contact support to activate Einstein Bots" According to the trailhead, ...
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1answer
90 views

Creating Test Class for Einstein Bot Invocable Apex Class to Search Articles

I've created an Invocable Apex Class that allow us to search articles and return the resolution to the bot. The Apex class works as expected in the sandbox. However, I'm struggling to create a test ...
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0answers
57 views

Einstein Bot crashes on random moments

I created an Einstein Bot in a trailhead environment and everything went great. Apex calls etc. Now I'm creating a new bot in the Sandbox Environment of my client and on random moments, the bot tries ...
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0answers
124 views

How to force a einstein bot snap-in to check if the user has logged in mid chat session

I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
2
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1answer
499 views

Attempting to pass parameter in request.setEndpoint URL & call through Einstein chat-bot! Is this correct code?

I want to concatenate 'input' variable in the Endpoint URL. If i am passing hard-coded value like 'London', its working properly.(I am getting weather in JSON format back). I want to do it dynamically....
1
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1answer
125 views

I am trying to callout HTTP request(API) from Einstein chatbot. Is this possible/Can this be done?

Http http = new Http(); HttpRequest request = new HttpRequest(); request.setEndpoint('https://th-apex-http-callout.herokuapp.com/animals'); request.setMethod(...
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1answer
126 views

How to remove “Transfer to Agent” default option from chat-bot option menu

I want to remove the option of connecting to agent from options menu of Einstein Chatbot. Is there any way I can achieve this?
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0answers
52 views

Is there any way to add wait time for Einstein bot?

I have an integration with third party system in asynchronous manner, is there any way to deal async integration in bot or ability to add wait time?
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0answers
135 views

Not getting response from apex action einstein bot

Below is configuration screenshot - public with sharing class ChatBotTime { public class ChatBotTimeAndTempOutput { @InvocableVariable(required=true) public String city; @...
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0answers
57 views

Use PreChatObjects from liveAgent in Einstein Bot

I have a LiveAgent chat configured for iOS and Android devices, we send some informations like UserName, Email, PhoneNumber etc. using PrechatObject. I am now building an Einstein bot, and I need to ...
2
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0answers
290 views

Retrieve user's name without Pre-chat form for Einstein Bots

I am creating an Einstein chatbot and I want to greet the user by their name. The Apex class that I have written for this purpose returns "Platform Integration User". An answer to another post says to ...
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1answer
26 views

How do I disable default user details page on Einstein bots

I want to directly start einstein bot without asking the user to fill in the details form.
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0answers
299 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
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1answer
315 views

Chat Bot Invocable Actions

I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output. Am I missing ...
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1answer
429 views

Hyperlink in Einstein Bot Dialog message

I'm trying to create a hyperlink in the Dialog message in Einstein Bot. The effect should be same as : <a href="http://www.salesforce.com/">Click here to go saleforce.com</a> Of course, ...
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1answer
334 views

Limit of dialogs in Einstein bot

Is there a limit on number of dialogs in Einstein Bot? When I added more then 100, next one don't show up in dialog search, but I believe they are there, because I can not create new one with same ...
1
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1answer
180 views

How do I fix this error I get converting metadata form to source form using sfdx force:mdapi:convert

I've retrieved metadata from my org using sfdx force:mdapi:retrieve. When trying to convert it to source form using force:mdapi:convert I get the following error. An error was encountered ...
2
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4answers
908 views

Calling apex from Einstein Bot always transfers to agent

I am building a bot in my Sandbox and try to call an apex @Invocable method. I am able to set parameters for in and output. However, when invoking the action I am always getting transferred to an ...
2
votes
1answer
321 views

How do I get my bot to transfer to a live agent?

I have live agent set up with omni channel routing. The default service channel for live agent is set up for live chat transcripts. I have presence status associated with live chat transcripts. I have ...