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Questions tagged [bots]

The tag has no usage guidance.

4
votes
0answers
32 views
+100

How to activate Einstein bots in a new sfdx scratch org?

I tried a lot of combinations, but not matter what I do, the "Einstein bots" menu of my generated scratch orgs only targets to "Contact support to activate Einstein Bots" According to the trailhead, ...
1
vote
1answer
44 views

Creating Test Class for Einstein Bot Invocable Apex Class to Search Articles

I've created an Invocable Apex Class that allow us to search articles and return the resolution to the bot. The Apex class works as expected in the sandbox. However, I'm struggling to create a test ...
0
votes
0answers
37 views

Einstein Bot crashes on random moments

I created an Einstein Bot in a trailhead environment and everything went great. Apex calls etc. Now I'm creating a new bot in the Sandbox Environment of my client and on random moments, the bot tries ...
1
vote
0answers
36 views

How to force a einstein bot snap-in to check if the user has logged in mid chat session

I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
2
votes
1answer
135 views

Attempting to pass parameter in request.setEndpoint URL & call through Einstein chat-bot! Is this correct code?

I want to concatenate 'input' variable in the Endpoint URL. If i am passing hard-coded value like 'London', its working properly.(I am getting weather in JSON format back). I want to do it dynamically....
1
vote
1answer
54 views

I am trying to callout HTTP request(API) from Einstein chatbot. Is this possible/Can this be done?

Http http = new Http(); HttpRequest request = new HttpRequest(); request.setEndpoint('https://th-apex-http-callout.herokuapp.com/animals'); request.setMethod(...
0
votes
1answer
53 views

How to remove “Transfer to Agent” default option from chat-bot option menu

I want to remove the option of connecting to agent from options menu of Einstein Chatbot. Is there any way I can achieve this?
0
votes
0answers
29 views

Is there any way to add wait time for Einstein bot?

I have an integration with third party system in asynchronous manner, is there any way to deal async integration in bot or ability to add wait time?
0
votes
0answers
75 views

Not getting response from apex action einstein bot

Below is configuration screenshot - public with sharing class ChatBotTime { public class ChatBotTimeAndTempOutput { @InvocableVariable(required=true) public String city; @...
1
vote
0answers
46 views

Use PreChatObjects from liveAgent in Einstein Bot

I have a LiveAgent chat configured for iOS and Android devices, we send some informations like UserName, Email, PhoneNumber etc. using PrechatObject. I am now building an Einstein bot, and I need to ...
2
votes
0answers
190 views

Retrieve user's name without Pre-chat form for Einstein Bots

I am creating an Einstein chatbot and I want to greet the user by their name. The Apex class that I have written for this purpose returns "Platform Integration User". An answer to another post says to ...
0
votes
1answer
20 views

How do I disable default user details page on Einstein bots

I want to directly start einstein bot without asking the user to fill in the details form.
1
vote
0answers
170 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
0
votes
1answer
244 views

Chat Bot Invocable Actions

I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output. Am I missing ...
0
votes
1answer
237 views

Hyperlink in Einstein Bot Dialog message

I'm trying to create a hyperlink in the Dialog message in Einstein Bot. The effect should be same as : <a href="http://www.salesforce.com/">Click here to go saleforce.com</a> Of course, ...
0
votes
1answer
197 views

Limit of dialogs in Einstein bot

Is there a limit on number of dialogs in Einstein Bot? When I added more then 100, next one don't show up in dialog search, but I believe they are there, because I can not create new one with same ...
1
vote
1answer
107 views

How do I fix this error I get converting metadata form to source form using sfdx force:mdapi:convert

I've retrieved metadata from my org using sfdx force:mdapi:retrieve. When trying to convert it to source form using force:mdapi:convert I get the following error. An error was encountered ...
2
votes
4answers
619 views

Calling apex from Einstein Bot always transfers to agent

I am building a bot in my Sandbox and try to call an apex @Invocable method. I am able to set parameters for in and output. However, when invoking the action I am always getting transferred to an ...
2
votes
0answers
112 views

How do I get my bot to transfer to a live agent?

I have live agent set up with omni channel routing. The default service channel for live agent is set up for live chat transcripts. I have presence status associated with live chat transcripts. I have ...