Questions tagged [einstein-bots]
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49
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Bot With dynamic choices doesn't display merge field values
The Merge field value in dynamic choices is not getting displayed, here how its coming , The number of records in List Are getting displayed properly but its not displaying the field data.
following ...
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24
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Use picture as button in einstein bots
I want to setup a question at the end of a chat to get user feedback. I would like to have three buttons that are a picture. Smile, neutral, and disapointed faces. Is there a way to add choices to a ...
- 326
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30
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Source and target same verbiage not getting deployed using translation workbench
I am trying to deploy spanish translations using translation workbench
i imported xlf file in the sandbox
after successfully importing the file i can see that if english and spanish message verbiage ...
- 19
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60
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Einstein Bot - is it possible to change the message from “Bot is responding” to “Different text”?
My requirement is to make updates to a message during the time when the bot is typing.
FYI - I am using Einstein Enhanced Bot.
If I uncheck the Typing Indicator checkbox, it only eliminates the ...
- 1,560
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22
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Chat Agent Configuration Issue with Buttons (Request a file, Transfer etc.)
I have created a record under 'Chat Agent Configurations' with the enabled options of 'Agent File Transfer Enabled', 'Visitor Blocking Enabled' etc.
But these are not reflecting in Agent Chat screens....
- 712
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68
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How to deploy einstein bot spanish translation on production or higher sandbox environment
I deployed einstein bot file higher sandbox environment. I can see einstein bot successfully deployed but spanish translation are not deployed and it is not visible in bot. Can anyone let us know how ...
- 19
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37
views
How to add embedded chat button on all the community pages one at a time
I have 150+ community pages on all the community page i want to add embedded chat button. Right now i have to go to every page and drag the embedded chat into it which is very much time consuming ...
- 19
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47
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Cannot see einstein analytics dashboard in einstein bot performance tab
I have download einstein bot by value package from app exchange and created a dashboard in Analytics studio but i cannot see the analytics dashboard in einstein bot performance tab.
- 19
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61
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How to end the chatbot session from lwc component
How we can end the chat session from lwc component. I created one lwc component and extends BaseChatMessage i am reading all the chatbot message in this lwc component and after customizing the message ...
- 19
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1
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133
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I am getting couldn't build model error in einstein bot
I am getting couldn't build model error in einstein bot. I have 9 intents on every intents i added around 50 utterances.
- 19
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63
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Einstein Bot Confusion events per session
I have been trying to understand how often our Einstein bots get confused during a session. I have been able to look into Bot dialog events with the object called 'Conversation definition dialog daily ...
- 1
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16
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Use managed bot template to create bot
I'm trying to use a managed template bot (belonging to a managed package) to set up a new bot, but I'm getting this error in the last step of the wizard:
The error:
Unfortunately, there was a problem....
- 31
2
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125
views
Call apex class from bot with list object as input variable
I have an standard einstein bot that is calling an apex class. That apex class must accept a list of objects as input, and a string as output (with the value the the one in the first object of the ...
- 31
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165
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Einstein bot. Use output variable from previous action as input for the next action
I'm struggling to get the output of a knowledge search action (string list) and feed into a call flow action (next step in the bot)
First step:
Second step:
I've tried to use in the second block the ...
- 31
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1
answer
117
views
Einstein Chatbot unable to access Named Credential
We have implemented a REST callout that will need to be used by an Einstein Chatbot, but we are having trouble getting the chatbot access to the named credential used for the callout.
The details:
...
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185
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Einstein bot: Can't use the Answer field value from Knowledge Object
Does anyone know why I can't use the Answer field from the Knowledge Object? When I try to add it, it gives a strange error:
Custom Field Definition ID: bad value for restricted picklist field: ...
- 25
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148
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Einstein chatbot dialog translation
I am aware that the following issue currently exists: Standard bots with multi-language enabled are seeing system dialogs in the footer menu not translated. I would like to understand if the same ...
- 3
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158
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Einstein Bot, change language in snippet code
I created a multi lingual Einstein Bot and I want to change the language in snippet code, because I have several website in different language.
I edit this field:
embedded_svc.settings.language = 'es'...
- 31
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76
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Einstein Bot creates 20 cases instead of 1
I've created an Einstein Bot following this cookbook:
https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_knowledge_flow.htm
and it is mostly working. It ...
- 11
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113
views
Multilanguage Einstein chatbots
Requirement - My requirement is Multilanguage chatbot based on customer choice the bot should work on customer chosen language.
I tried that one by creating dialogs, entity, variables, in rule actions ...
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2
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122
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Einstein Bot conditions
I am new to the Salesforce Einstein bot.
I have a requirement, a client doesn't want to show connect with an Agent option to the guest user on experience site while the authenticated users should be ...
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175
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How can I deploy Einstein Bot on Lighting Record Home Page (existing page)?
I have enabled and deployed Einstein Bot over Experience Site Builder (shown below) & it's working fine (right bottom)
But I want to know how I can deploy this bot on a Lighting Page Record Home ...
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65
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Channel Menu how to change standart value Web Chat , Call and web url
I'm deploying my firt channel menu, i need to change "Web Url" by "contact tecnical team" , Call by "Call us", nd "Web chat" by "Chat with us"
for ...
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156
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When attempt to close chatbot, it causes firing the LWC component again
I have overridden the chatMessage with LWC component in Einstein Bot. I have a requirement to open an article page. Opening page functionality is working fine but when user go other page like home and ...
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110
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Error while creating a Salesforce Einstein bot in Trailhead Playground with "Create New Bot" button
I'm new in Einstein and I wanted to learn how Einstein bots work by putting them in action.
However, I think I did configure everything necessary (for example enabling the chat feature and Einstein ...
- 1
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298
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Einstein bot Multi-language
I want to setup my bot with multi-language.
So, I have enable data translations in company. Then, I enable english in translation Language settings, but when I add users, it says:
Make sure you give ...
- 31
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83
views
how to end a chat from an einstein bot when all agents leave?
I have a whatsapp bot where, depending on customer demand, it sends the customer to an omni channel queue to talk to an agent. let's assume that at the moment he is waiting in the queue, he has agents ...
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100
views
Einstein bot action http request or external service?
I have to integrate Einstein bot answers with a JSON by an API or an External service. The answer can be also a text of it or of a part of a website.
I tried with Apex class and invocableMethod, like ...
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78
views
Einstein bot action that return me a json or a string?
How can I set an action in einstein bot that return me a string o a json from another website? I tried with apex, but when I do http request (I followed this video and guide:
[1]: https://trailhead....
- 31
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191
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How to access Einstein Bot's variable used to store response?
Hi! I'm trying to locate where an Einstein Bot variable gets stored so that I can make a report on it. Essentially, once the bot recommends an article, I want to capture and report on whether or not ...
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90
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Can't access Session Cache from Invocable Method
I have a use case where a user fills out a form on one page, navigates to a second page, then starts an Einstein Bot flow, which I would like to have access to the values the user entered on the first ...
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1
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499
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Open Embedded Service/Einstein Bot on Page load
I have an embedded service connected to an Einstein Bot on a Customer Community Page, and on certain pages, I would like the Bot to launch automatically, rather than requiring a manual click by the ...
2
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1
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327
views
Clone or deploy bot translation
I am using Salesforce bots.
I use translations, and I have added translations for all my bot dialogs and messages, for German, Spanish and French languages.
Now I want to clone the bot into a new ...
- 4,935
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544
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Einstein bot API Unauthorized connected app
[Context]
I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here.
https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
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1k
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Einstein Bot to Auto End Session if Idle
I'm currently using Einstein Bots to make the user interact with the bot through Slack.
Is there a way to make an Einstein Bot automatically end the chat session if customer is idle, or end the ...
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1
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327
views
Visitor Name in Einstein Bot welcome dialog
Hi I'm working with einstein bot for user to be able to chat to the bot thru slack, without any pre-chat form, user can just type anything and bot will response with welcome dialog. I'm trying to make ...
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1
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233
views
Einstein Chatbot - Add "Send" button
I am looking to add "Send" button in the Einstein Chatbot which users will click to send message. Right now, there is no button so when user enter something he/she need to press enter. If we ...
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360
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Can we use Custom Labels in Einstein Bot?
I am learning to build bot, and have a question to all. Can we use Custom Label in Einstein Bot?
In this document it mentions the use of context variables, but it doesn't say about Custom Label.
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563
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Einstein bot: Redirect before a question choice is selected
I have a basic dialog with our Einstein chatbot that uses the Object Search action to run a user's question through our knowledge base and provide 3 knowledge article options. Because we use the "...
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1
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196
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Einstein Bot - Whatsapp to Specific agent
I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to ...
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1
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318
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Einstein Bot Training
Hopefully someone who is a Einstein Bot expert reads this and can help me out.
I'm new to using the Einstein Bot Builder and our org's "Bot Training" tab has currently 100+ customer inputs ...
- 80
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578
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How to use imagesInEinsteinBot in Messaging?
I am following this guide: https://heysalesforce.org/posts/use-images-and-videos-in-einstein-bot
he learns how to customize the text in Einstein Bot and this works in chat but I need to use this ...
- 119
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987
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Einstein chatbot - Prevent customers from typing a message when a dialog with menu/button is presented
Einstein chatbot - How to Prevent customers from typing a message when a dialog with menu/button is presented. Disable "Text area for typing" on Einstein Bot, when dialogs with button/ menus ...
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644
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Einstein bot - Display Dynamic Options Name from Record
I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select
The accounts are stored in a list Objects variable with the API name: ...
- 486
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828
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How to show variable's value in Dialog Name (Einstein Bot)
please help me
I need show the Product's Name in the Menu, i think image talk all:
I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a ...
- 119
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1k
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Where I edit the text of the waiting chat window, as shown in the image below?
Where I edit the text of the waiting chat window, as shown in the image below?
The priority is to change the informational text but if you can change the text of the button and the window title it ...
2
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1
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1k
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How to debug a @InvocableMethod
I am making a Einstein Bot that call an Apex class. The input is working but the output is empty and i can't understand the reason. I don't see the results of "System.debug()" methods in ...
2
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0
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849
views
Einstein Bot Custom vs Context Variable
What is the difference between context vs custom variable when configuring Einstein bot?
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1k
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Einstein bot : returning custom fields from Knowledge
I'm trying to Set up Object Search to find articles related to a customer question in Einstein Bots.
The search works well but for some reason I can not surface any custom fields of the Knowledge ...
- 2,074