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Questions tagged [einstein-bots]

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When embedding Einstein bot in an external site, an error No targetElement specified occurs

When embedding Einstein bot in an external site, an error No targetElement specified occurs because embeddedservice_bootstrap.settings.targetElement is null How this can be fixed?
Patlatus's user avatar
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24 views

Einstein live chat - how to create person accounts using pre chat form data?

I am trying to create person accounts with requirements as "a personaccount if non exists and or if it is found it links the personcontact to the transcript and the personaccount as well, ...
devin's user avatar
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0 answers
13 views

Unable to see the "File" dialog step in Einstein Bot Dialog

I am using Einstein Bot and it has some dialogs. I want bot to send a static file to chat visitor and I am following this Salesforce Help Article I have created asset and provided all necessary ...
user36778's user avatar
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0 answers
46 views

How to make a callout after DML?

I'm making an api callout from einstein bot and waiting for the response to show in the chatbot the isssue is that the api needs a token that expires for every six hours to get resolve that I'm ...
mine_username's user avatar
1 vote
2 answers
126 views

Omnichannel is stuck in busy status

I recently created an Einstein bot, I am using OmniChannel to route it. when I set my Status to 'Online', it shows online but on the bottom it still says busy and it does not route the chat correctly. ...
user130667's user avatar
0 votes
1 answer
117 views

Has anyone deployed a embedded service config?

I created a embedded service config for a chatbot using a messaging channel, I am trying to package it (org depended package). I had to include 'customSite, 'Network', and 'StaticResource' metadata ...
user130667's user avatar
0 votes
1 answer
39 views

Has anyone tried to package omnichannel as part of an unlocked package?

I am deploying an Einstein Bot that uses omnichannel for routing. I am having a hard time deploying a LiveChatButton using omnichannel routing b.c it does not add the routing type in the metadata file....
user130667's user avatar
2 votes
1 answer
109 views

Gack Id 883117290-42439 (-307661500) happens when we try to setup enhanced Einstein bot routing flow. How can we fix it?

Gack Id 883117290-42439 (-307661500) happens when we try to setup enhanced Einstein bot routing flow? How can we fix it or avoid it? An Error Occurred with Your "Route to MessagingWebBot" ...
Patlatus's user avatar
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0 answers
161 views

Which version of einstein bots support rich text content?

This article https://help.salesforce.com/s/articleView?id=sf.bots_service_enhanced.htm&type=5 suggest that Enhanced bots support rich text content Rich Content Not supported Supports inbound ...
Patlatus's user avatar
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0 votes
0 answers
136 views

Using Enhanced Link in Enhanced Einstein Bot

I have an Enhanced Einstein Bot that utilizes Dynamic Enhanced Links, and it functions properly. However, I'm encountering an issue when attempting to pass an ImageId to the bot. You can either ...
bifre's user avatar
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1 answer
16 views

Is there are way to split users permissions between

Is this possible to control which users have access to which dialogs in one Einstein Bot? Is this possible to control which users have access to which bots? This article https://help.salesforce.com/s/...
Patlatus's user avatar
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0 answers
153 views

Einstein Bot - Redirect to Dialog using variable

I'm trying to redirect to a Dialog using a variable set by an answer to a Dynamic Question. The options from the Dynamic Question are records from ConversationDefinitionDialog, and I'm using the ...
GFran's user avatar
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0 votes
1 answer
365 views

Standard Flow Action Einstein Bots - Get Customer Context Fails, what might be reason for it?

Error: Error when invoking /support/conversations/0X9060000004H25/invocations/0SC06000000Gx9bGAC: [{"actionName":"setup_bot__IntroBotPreChatContext","errors":[{"...
Patlatus's user avatar
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0 votes
1 answer
82 views

Can we leverage Object Search in Einstein Bot Dialog to query External Object records returned by Federated Search?

We need to bring Federated Search results into chat bot dialogs. Is Object Search action can be leveraged for that or any other configuration (no code) option?
Patlatus's user avatar
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1 answer
510 views

How can I make Einstein Bot to ask a question and store result into variable?

I am trying to build Einstein Bot to ask a question and then store answer into a variable so that it could leveraged for the further actions. I have seen in the documentation that a standard System ...
Patlatus's user avatar
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0 votes
1 answer
207 views

Use Embedded Service Pre-Chat values submitted by customer

We have a working chatbot that is set to have a pre-chat form gather the customers name and email. This form is configured through the standard pre-chat form option in the Embedded Service Deployment. ...
Patrick Farrell's user avatar
-1 votes
1 answer
139 views

Managing transcript

In Einstein chatbot, when we click save transcript, a file with filename 'Transcript' is being downloaded. The client is Asking if the Downloaded file can have Filename of TranscriptMMDDYYYY. Is this ...
Gkent Peralta's user avatar
0 votes
0 answers
72 views

Intent Set Deployment

Is there a way to deploy Intent Set from dev to production with all the existing utterance present in it.If it's possible can you share me an example of the package we need to create for that or if ...
Arka Kundu's user avatar
1 vote
0 answers
193 views

Einstein Bot conversation limit

I was going through help document for Einstein bot where I came across the below statement In other forums I have found related statements saying there are 25 free bot sessions per month for each ...
starhunter's user avatar
0 votes
1 answer
556 views

Providing alternate display text for links in messages from Einstein bots

I'm just starting to learn Einstein bots in Salesforce, and I'm not the SF Administrator at our organization so I don't have a directly line to SF Support. Hoping someone here can help. Essentially ...
J Dot's user avatar
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0 answers
174 views

Can we use custom labels to be referenced in Einstein Chatbot?

I have a use case where we are using the same URL link across multiple chatbot dialogs and we want to store it in one place and reference it in dialogs instead of putting hard text in each. It's a URL ...
Tuki's user avatar
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0 answers
209 views

Einstein bot combine Question and Utterances

Good fellows, I'm working on a bot and I have a problem that I can't find the solution. It is that in a branch I have a question with a couple of options, but when the user inserts a text himself to ...
Penglw9's user avatar
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0 votes
0 answers
191 views

Chat Transcript not saving the 'Transferred File' info - Einstein bot Salesforce

As our customers are sharing the files, when an agent enables the 'Sharing File' option. Here, customer is expecting to get the shared file info to get attached to the transcript after they click on '...
Rv1's user avatar
  • 754
0 votes
1 answer
178 views

Bot With dynamic choices doesn't display merge field values

The Merge field value in dynamic choices is not getting displayed, here how its coming , The number of records in List Are getting displayed properly but its not displaying the field data. following ...
botbuilder's user avatar
0 votes
1 answer
388 views

How to deploy einstein bot spanish translation on production or higher sandbox environment

I deployed einstein bot file higher sandbox environment. I can see einstein bot successfully deployed but spanish translation are not deployed and it is not visible in bot. Can anyone let us know how ...
Guest's user avatar
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1 vote
1 answer
1k views

I am getting couldn't build model error in einstein bot

I am getting couldn't build model error in einstein bot. I have 9 intents on every intents i added around 50 utterances.
Guest's user avatar
  • 19
2 votes
1 answer
856 views

Call apex class from bot with list object as input variable

I have an standard einstein bot that is calling an apex class. That apex class must accept a list of objects as input, and a string as output (with the value the the one in the first object of the ...
Dond's user avatar
  • 31
0 votes
0 answers
836 views

Einstein bot. Use output variable from previous action as input for the next action

I'm struggling to get the output of a knowledge search action (string list) and feed into a call flow action (next step in the bot) First step: Second step: I've tried to use in the second block the ...
Dond's user avatar
  • 31
2 votes
1 answer
723 views

Einstein Chatbot unable to access Named Credential

We have implemented a REST callout that will need to be used by an Einstein Chatbot, but we are having trouble getting the chatbot access to the named credential used for the callout. The details: ...
Diego Cominazzini's user avatar
1 vote
1 answer
907 views

Einstein bot: Can't use the Answer field value from Knowledge Object

Does anyone know why I can't use the Answer field from the Knowledge Object? When I try to add it, it gives a strange error: Custom Field Definition ID: bad value for restricted picklist field: ...
Yevhen B's user avatar
0 votes
1 answer
438 views

Einstein chatbot dialog translation

I am aware that the following issue currently exists: Standard bots with multi-language enabled are seeing system dialogs in the footer menu not translated. I would like to understand if the same ...
Esh's user avatar
  • 3
1 vote
1 answer
371 views

Einstein Bot, change language in snippet code

I created a multi lingual Einstein Bot and I want to change the language in snippet code, because I have several website in different language. I edit this field: embedded_svc.settings.language = 'es'...
slash's user avatar
  • 31
1 vote
0 answers
254 views

Einstein Bot creates 20 cases instead of 1

I've created an Einstein Bot following this cookbook: https://developer.salesforce.com/docs/atlas.en-us.bot_cookbook.meta/bot_cookbook/bot_cookbook_knowledge_flow.htm and it is mostly working. It ...
JJHDev's user avatar
  • 11
0 votes
1 answer
376 views

Multilanguage Einstein chatbots

Requirement - My requirement is Multilanguage chatbot based on customer choice the bot should work on customer chosen language. I tried that one by creating dialogs, entity, variables, in rule actions ...
Harish Murali's user avatar
0 votes
2 answers
200 views

Einstein Bot conditions

I am new to the Salesforce Einstein bot. I have a requirement, a client doesn't want to show connect with an Agent option to the guest user on experience site while the authenticated users should be ...
Areeba Irfan Ullah Khan's user avatar
0 votes
1 answer
152 views

Channel Menu how to change standart value Web Chat , Call and web url

I'm deploying my firt channel menu, i need to change "Web Url" by "contact tecnical team" , Call by "Call us", nd "Web chat" by "Chat with us" for ...
Emmy -'s user avatar
  • 1
1 vote
1 answer
344 views

When attempt to close chatbot, it causes firing the LWC component again

I have overridden the chatMessage with LWC component in Einstein Bot. I have a requirement to open an article page. Opening page functionality is working fine but when user go other page like home and ...
Elif T's user avatar
  • 11
1 vote
0 answers
219 views

Can't access Session Cache from Invocable Method

I have a use case where a user fills out a form on one page, navigates to a second page, then starts an Einstein Bot flow, which I would like to have access to the values the user entered on the first ...
Kris Labovitch's user avatar
0 votes
1 answer
1k views

Open Embedded Service/Einstein Bot on Page load

I have an embedded service connected to an Einstein Bot on a Customer Community Page, and on certain pages, I would like the Bot to launch automatically, rather than requiring a manual click by the ...
Kris Labovitch's user avatar
2 votes
1 answer
584 views

Clone or deploy bot translation

I am using Salesforce bots. I use translations, and I have added translations for all my bot dialogs and messages, for German, Spanish and French languages. Now I want to clone the bot into a new ...
Itai Shmida's user avatar
  • 5,035
3 votes
1 answer
991 views

Einstein bot API Unauthorized connected app

[Context] I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here. https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
Jason's user avatar
  • 31
3 votes
1 answer
3k views

Einstein Bot to Auto End Session if Idle

I'm currently using Einstein Bots to make the user interact with the bot through Slack. Is there a way to make an Einstein Bot automatically end the chat session if customer is idle, or end the ...
Arief Gunawan Tjiptorahardja's user avatar
0 votes
1 answer
610 views

Visitor Name in Einstein Bot welcome dialog

Hi I'm working with einstein bot for user to be able to chat to the bot thru slack, without any pre-chat form, user can just type anything and bot will response with welcome dialog. I'm trying to make ...
Arief Gunawan Tjiptorahardja's user avatar
0 votes
1 answer
346 views

Einstein Chatbot - Add "Send" button

I am looking to add "Send" button in the Einstein Chatbot which users will click to send message. Right now, there is no button so when user enter something he/she need to press enter. If we ...
Tommy S's user avatar
3 votes
0 answers
565 views

Can we use Custom Labels in Einstein Bot?

I am learning to build bot, and have a question to all. Can we use Custom Label in Einstein Bot? In this document it mentions the use of context variables, but it doesn't say about Custom Label.
Thomas Pete's user avatar
0 votes
1 answer
970 views

Einstein bot: Redirect before a question choice is selected

I have a basic dialog with our Einstein chatbot that uses the Object Search action to run a user's question through our knowledge base and provide 3 knowledge article options. Because we use the "...
Madison L's user avatar
0 votes
1 answer
288 views

Einstein Bot - Whatsapp to Specific agent

I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to ...
Daniel Gabardo's user avatar
0 votes
1 answer
721 views

Einstein Bot Training

Hopefully someone who is a Einstein Bot expert reads this and can help me out. I'm new to using the Einstein Bot Builder and our org's "Bot Training" tab has currently 100+ customer inputs ...
Manuel Albacete's user avatar
1 vote
0 answers
851 views

How to use imagesInEinsteinBot in Messaging?

I am following this guide: https://heysalesforce.org/posts/use-images-and-videos-in-einstein-bot he learns how to customize the text in Einstein Bot and this works in chat but I need to use this ...
Arthur Almeida's user avatar
0 votes
1 answer
1k views

Einstein chatbot - Prevent customers from typing a message when a dialog with menu/button is presented

Einstein chatbot - How to Prevent customers from typing a message when a dialog with menu/button is presented. Disable "Text area for typing" on Einstein Bot, when dialogs with button/ menus ...
Pallavi Rajmohan's user avatar