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Questions tagged [einstein-bots]

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Einstein bot API Unauthorized connected app

[Context] I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here. https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
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Chat loading forever

Does anyone know why it might not be working? There are agents and they are online.
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3 votes
1 answer
272 views

Einstein Bot to Auto End Session if Idle

I'm currently using Einstein Bots to make the user interact with the bot through Slack. Is there a way to make an Einstein Bot automatically end the chat session if customer is idle, or end the ...
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1 answer
35 views

Visitor Name in Einstein Bot welcome dialog

Hi I'm working with einstein bot for user to be able to chat to the bot thru slack, without any pre-chat form, user can just type anything and bot will response with welcome dialog. I'm trying to make ...
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12 views

Reference Unrelated Report on Dashboard

I am trying to create a report that is dependent on the Case object, as well as the Einstein Bot Reports from AppExchange. Is it possible to reference a total from a report built on the case object? ...
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1 answer
55 views

Einstein Chatbot - Add "Send" button

I am looking to add "Send" button in the Einstein Chatbot which users will click to send message. Right now, there is no button so when user enter something he/she need to press enter. If we ...
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28 views

Bot send message after chat ended

Is there a way I can continue the bot conversation after the agent ended the chat? Even by adding options in the bot builder, after the transfer, it doesn't continue where it stopped before the ...
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49 views

How to use Multi select option in einstein bot

I have a flow that returns a List. How can I get the user to select multiple values from this list?
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83 views

Salesforce Knowledge and Einstein Bots - alternative options to using Article Answers to filter by data category

I just want to check to see if we've covered the available options for our use case, which is to filter an Einstein Bot so that the Knowledge search functionality is limited to specified data ...
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48 views

Is a visualforce page required/needed for Einstein Bot?

I'm in the middle of troubleshooting our bot which keeps breaking. I've gone thru resource after resource over the setup but each of those resources haven't mentioned a visualforce page. Someone else ...
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3 votes
0 answers
99 views

Can we use Custom Labels in Einstein Bot?

I am learning to build bot, and have a question to all. Can we use Custom Label in Einstein Bot? In this document it mentions the use of context variables, but it doesn't say about Custom Label.
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26 views

Live agent to Einstein Bots transfer

I have built a feedback flow in the chatbot, but when my chat transfers to the agent, that flow is rendered useless. Is there a way we can transfer a chat session from live agent to einstein bot?
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68 views

Url in Einstein Bot dialogs

Is there a way to display a clickable url in Einstein Bot dialogs? Currently the dialog displays just the text. We are using Live Agent and not the embedded service. Any ideas? Our end goal is to ...
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How do use two different einstein bots on an experience site? The differentiation should be done based on two different tabs selected

In the community I have two tabs, in the first tab, I need to show one bot and in the other tab it should be showing a second bot. Right now, When I set the deployment settings for one the second also ...
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127 views

Is it possible to get Salesforce Chat (Live Agent) QueuePosition into a ChatBot (or through Apex)?

I've been asked to see if Queue Position is attainable to be stated in a ChatBot. Since we can invoke Apex, the question kind of boils down to, "Can I get QueuePosition through Apex?" ...
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How to get multiselect menu in einstein bot

I have a requirement where the user need to select more than one menu option currently i am displaying it dynamically. But i need it to be able to select more than one value. Please help. Thanks in ...
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1 answer
109 views

Einstein bot: Redirect before a question choice is selected

I have a basic dialog with our Einstein chatbot that uses the Object Search action to run a user's question through our knowledge base and provide 3 knowledge article options. Because we use the "...
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27 views

Message Agent Off don't show in Messaging Channel

I have a bot, and this bot is active in two channels, chat, and WhatsApp. When the user wants to transfer to an agent and doesn't have an agent available must show a message warning. In the chat, this ...
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21 views

Error displaying dynamic menu values

I don't know why it's displaying the <Object> instead of displaying the correct values I entered. All values are being passed correctly, the error appears to be in the display only. Can someone ...
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1 answer
88 views

Einstein Bot - Whatsapp to Specific agent

I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to ...
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91 views

Einstein chatbot not showing the dynamic list with one record selected

I got a requirement to display the list of orders customer placed and the list I am fetching it through Flow with conditions added to it. From the dynamic list of option, customer need to select one ...
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1 answer
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Einstein Bot Training

Hopefully someone who is a Einstein Bot expert reads this and can help me out. I'm new to using the Einstein Bot Builder and our org's "Bot Training" tab has currently 100+ customer inputs ...
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28 views

How to get the Contact details in Email from Einsten Bot

I've created an Einstein Chat... when a user enters his name and email as below and closes chat with the further details I want to send email to one of the internal team member and and also to the ...
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sometimes end chat doesn't show the message

I have this problem In this Dialog, the bot should say "Bye!" and in sequence end chat... But sometimes the bot doesn't show "Bye!" and just end chat... Why? Please, help me
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Einstein Chat Bots : Accept values on calling of chat bot from external website

I have a requirement where I need to present chat messages on the chatbot, such that messages are conditional, on the basis of the inputs received from the external website which has called the ...
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1 vote
0 answers
143 views

How to use imagesInEinsteinBot in Messaging?

I am following this guide: https://heysalesforce.org/posts/use-images-and-videos-in-einstein-bot he learns how to customize the text in Einstein Bot and this works in chat but I need to use this ...
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0 votes
1 answer
326 views

Einstein chatbot - Prevent customers from typing a message when a dialog with menu/button is presented

Einstein chatbot - How to Prevent customers from typing a message when a dialog with menu/button is presented. Disable "Text area for typing" on Einstein Bot, when dialogs with button/ menus ...
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80 views

How to custom inactivity message in Einstein Bot

I would like to show a message after 10 minutes without interaction from the user. How to custom this? Today, the chatbot shows "No Agents are available" and End Chat immediately after ...
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202 views

Skill based routing from Einstein bot

We're trying to route bot conversations to skill-based queues (the key issue here is "bot"). Here's what we want to do: The visitor enters a dialog with an Einstein bot (no request type is ...
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389 views

Einstein Bot - How to use variable in Object Search Custom Value

I have two 'Object Search' in my Chatbot. The first Object Search is to find a Product, and I save the result in a custom variable. This works normally. The second Object Search would is to find the ...
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1 answer
205 views

Einstein bot - Display Dynamic Options Name from Record

I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select The accounts are stored in a list Objects variable with the API name: ...
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1 answer
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How to show variable's value in Dialog Name (Einstein Bot)

please help me I need show the Product's Name in the Menu, i think image talk all: I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a ...
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105 views

How to add a line to Einstein Bot's dynamic or static menu?

How to add a line to Einstein Bot's dynamic or static menu? In the image below the field I want to insert a line break is inside a red square. The html tag didn't work, as shown in the image below ...
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1 answer
417 views

Where I edit the text of the waiting chat window, as shown in the image below?

Where I edit the text of the waiting chat window, as shown in the image below? The priority is to change the informational text but if you can change the text of the button and the window title it ...
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2 votes
1 answer
546 views

How to debug a @InvocableMethod

I am making a Einstein Bot that call an Apex class. The input is working but the output is empty and i can't understand the reason. I don't see the results of "System.debug()" methods in ...
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2 votes
0 answers
363 views

Einstein Bot Custom vs Context Variable

What is the difference between context vs custom variable when configuring Einstein bot?
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1 answer
860 views

Einstein bot : returning custom fields from Knowledge

I'm trying to Set up Object Search to find articles related to a customer question in Einstein Bots. The search works well but for some reason I can not surface any custom fields of the Knowledge ...
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