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When embedding Einstein bot in an external site, an error No targetElement specified occurs

When embedding Einstein bot in an external site, an error No targetElement specified occurs because embeddedservice_bootstrap.settings.targetElement is null How this can be fixed?
Patlatus's user avatar
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119 views

Messaging for In-App and Web :- chat always inactive between agent in omni channel and chatbot

I have set up Messaging for In-App and Web in Salesforce, including Messaging Configuration, Embedded Service Deployment, Queue, and Routing Configuration. When a message is sent through the chatbot, ...
user1149555's user avatar
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146 views

Using Enhanced Link in Enhanced Einstein Bot

I have an Enhanced Einstein Bot that utilizes Dynamic Enhanced Links, and it functions properly. However, I'm encountering an issue when attempting to pass an ImageId to the bot. You can either ...
bifre's user avatar
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49 views

How to invoke Snippet Settings file every time a new bot session is initiated without page refresh?

We have an embedded service chat in Experience cloud community page. We are populating the fields on chat transcript object using the 'snippet' file as mentioned here: https://developer.salesforce.com/...
Sarang's user avatar
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46 views

Einstein chatbot able to take file uploads

I have a requirement for an einstein chatbot which will be able to take file uploads. Can anyone give me some directions? I have been looking for a decent solution for my requirement, but lack of ...
Abhigyan Ghosh's user avatar
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1 answer
408 views

Standard Flow Action Einstein Bots - Get Customer Context Fails, what might be reason for it?

Error: Error when invoking /support/conversations/0X9060000004H25/invocations/0SC06000000Gx9bGAC: [{"actionName":"setup_bot__IntroBotPreChatContext","errors":[{"...
Patlatus's user avatar
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1 answer
92 views

Can we leverage Object Search in Einstein Bot Dialog to query External Object records returned by Federated Search?

We need to bring Federated Search results into chat bot dialogs. Is Object Search action can be leveraged for that or any other configuration (no code) option?
Patlatus's user avatar
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1 answer
581 views

How can I make Einstein Bot to ask a question and store result into variable?

I am trying to build Einstein Bot to ask a question and then store answer into a variable so that it could leveraged for the further actions. I have seen in the documentation that a standard System ...
Patlatus's user avatar
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0 answers
62 views

End Chat System Dialog

I have a quick question: does the attached image exist in the Einstein chatbot? I saw a few examples of this in old YouTube videos, but they were using older releases of the Einstein chatbot. I'm ...
Gkent Peralta's user avatar
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1 answer
614 views

Set Routing Type Queue on Enhanced Eintein Bot

I'm trying to set routing type to an queue on Eintein bot, but it is not even leting me select the route type "queue". I don't know if this have anything to do, but I'm using the enhanced ...
Pedro Paiva's user avatar
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179 views

Can we use custom labels to be referenced in Einstein Chatbot?

I have a use case where we are using the same URL link across multiple chatbot dialogs and we want to store it in one place and reference it in dialogs instead of putting hard text in each. It's a URL ...
Tuki's user avatar
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221 views

Einstein bot combine Question and Utterances

Good fellows, I'm working on a bot and I have a problem that I can't find the solution. It is that in a branch I have a question with a couple of options, but when the user inserts a text himself to ...
Penglw9's user avatar
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0 answers
100 views

Einstein bot unable to open in firefox incognito mode

I am trying to open einstein chatbot in firefox browser in incognito mode. In Incognito mode it is not opening chatbot in normal mode it is opening
Guest's user avatar
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1 answer
411 views

How to deploy einstein bot spanish translation on production or higher sandbox environment

I deployed einstein bot file higher sandbox environment. I can see einstein bot successfully deployed but spanish translation are not deployed and it is not visible in bot. Can anyone let us know how ...
Guest's user avatar
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1 vote
2 answers
1k views

How to create custom chatbot button in salesforce

I want to create chatbot button as shown in picture 2. Picture 1 is having existing salesforce chat button.What are the ways i can create this chatbot button in salesforce or is there is any way to ...
vijay yadav's user avatar
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0 answers
442 views

Einstein chatbot - how to allow user to change option menu they selected

Once User select the option from option menu, menu become disabled and user can not change the choice. we have a requirement where user should be able to go back and change the selection. Is there a ...
Dinesh Khandelwal's user avatar
0 votes
1 answer
534 views

How to enable direct to agent routing from standard Einstein bot?

We have a requirement to directly route the chat from Einstein bot to a specific agent linked with the Case when the user clicks on Transfer menu and Einstein bot only supports bot/queue/skill ...
Richa's user avatar
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1 vote
0 answers
587 views

Cors Prevent Chatbot Einstein Bot to Load

My team developing chatbot using Einstein bot for our website. Currently we cannot load the chatbot except in salesforce preview page. When we try to run chatbot inside our website, it will not loads ...
Ahmad Pujianto's user avatar
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0 answers
318 views

How to format text for chat message when the message is sent via rest request

We have implemented the chatbot in our org and also integrated it with our third party system via endpoint: '/chat/rest/Chasitor/ChatMessage' Now when we are sending the request (message body in JSON) ...
Sharma_raj's user avatar