Questions tagged [chat]

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12 views

Customize chat Embedded Services (Snap-ins) look and feel of the button

I am implementing chat in my org I am trying to start the chat not from the standard button: I cannot find a way to do that, I have tried to use the lightningsnapin:minimizedAPI lightning ...
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7 views

Live Agent Chat - Routing by Region

I'm trying to figure out the best solution here and haven't had much luck from what I can find online or from talking with Salesforce. We're using Live Agent embedded on our company website as our ...
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20 views

LiveAgent giving 503 error

Banging my head against a wall here. I have enabled LiveAgent in my service cloud app. I have added a CORS setting I have added the button to my website Button is showing 'Chat with an expert' which ...
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0answers
40 views

first error: FIELD_INTEGRITY_EXCEPTION, field integrity exception: []

Following insert statement on PendingServiceRouting object is failing with this error : System.DmlException: Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, field ...
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8 views

Live Chat Transcript status “In Progress”

I have rundom cases with Live Chat Transcript with "In Progress" status and Request time but no Start, End Time. What can be the cause?
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21 views

How to split the data displayed in Einsten Bot from an Apex function

I have an Einsten Bot that calls an Apex method to retrieve data and display it as buttons. That part is working fine, but I need to be able to handle the data if the list of items returned is greater ...
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1answer
48 views

Embedded Chat not working in IE and Edge browser with Web components bundle.js

We use web components for header and footer in our application. When we try to integrate Sales force embedded chat, it's working fine in all browsers except IE11 and Edge. When we remove ...
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8 views

Salesforce Chat

I am trying to enable queuing for chats (embedded/snapins chat). I have setup a max queue to 4 (for testing). I don't see a way to stop accepting any new chat requests to be queued at a certain time (...
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19 views

Pre Chat Form with a Custom Chat Page

I am having an issue with my pre-chat form and my custom chat page in my live chat deployment. If I remove the pre chat page from this configuration I can go to my custom chat page but if I have both ...
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1answer
28 views

Embedded Chat encoded characters MVC Application

We are implementing the Embedded Chat with SalesForce. I believe it is the Lightning chat and it is currently in "beta" from my understanding. We have having issues with different coding characters....
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1answer
27 views

Embedded Service Live Chat : HTMLEncoded Chat Text on Client

We have implemented the Embedded Service Live Chat. into a .NET MVC application using the Snap-In javascript. When the client receives a response with various special characters (apostrophes, less ...
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28 views

snap ins - unable to customize chat snap-ins logo

I am trying to change the minimized logo (also called 'smallCompanyLogoImgURL' in the settings) Something should be very easy is giving me a lot of complications. I have tried via setup and via code ...
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18 views

Live Agent Custom Details hold the old value until the browser session timeout

I use the live agent in Lightning experience. And transfer the user input to prechat page by "liveagent.AddCustomDetail()" method. But I found that I can't modify the live agent's Custom Details ...
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1answer
53 views

Einstein bot & routing by skills

I am trying to configure the Einstein chat bot to route the customer to the right agent after choosing the department in a menu. Where do I configure this routing? Where in the bot do I say if the ...
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30 views

How to distinguish the Chat Button with Einstein bot and without bot?

I'm trying to make two picklist, using visualforce and apex controller. In the first chat buttons without Einstein bot in the second one with Einstein bot. This is an example of how it should look: ...
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12 views

Chat window urls cut off Live agent chat

I have set up omni channel and live agent and its working fine. But as you see in the attached, the urls passed from the agent is cut off. What could be wrong?
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0answers
45 views

Apple rejection based on method names

Apple has just rejected our app based on what they call "non-public API usage." In their email they identify a number of method names which they consider possible violations of their non-public API ...
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0answers
49 views

Einstein Bot after-hours support

I'm trying to get Einstein bot to display a closed message when someone asks to be transfered to a human and we're outside the hours of 9-5 and/or no agents are available. Right now, if someone asks ...
2
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1answer
66 views

CaseId is not associated to LiveChatTranscript record as expected

I'm using the Live Agent Deployment API to trigger the live chat flow, before initialize the chat window we also run saveToTranscript to associate a Case to LiveChatTranscript by filling the case id, ...
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56 views

snap-in live chat gets hidden when the visitor navigates to a page where no live agent user online for the chat button assigned to that page

i have implemented snap-in chat for an external website. i have created 3 chat buttons for 3 skills respectivly : 'Awards', 'Jury', 'Registration' Then on external website i copied the snap-in chat ...
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13 views

prechat initial message to be copied onto actual chat window

i have implemented snap-in chat prechat window which has firstname, lastname, email and message field. is it possible to copy the text from the message field on prechat onto the top of the actual chat ...
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68 views

How to capture events in Live Chat Lightning (Chat Body) like New Message, End Chat and File Transfer request

Lets say agent is working/talking on multiple customers, if the agent is on a different tab then a customer sends message, end chat or request for file transfer the chat tab on that customer should ...
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1answer
531 views

Snap-ins Pre-Chat - Case is not created when no “Subject” is given

I use Snap-Ins chat with a Pre-Chat form to connect an external site with Salesforce Service Console which uses Omni-Channel chat. From the user side: I fill the prechat form only with first and ...
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0answers
50 views

liveagent.prechat.findorcreate map date field with Contact Birthdate

I have created a vf page that has a date picker. I want to map the date selected from the page to Contact's Birthdate field. I am able to get the value of date selected on the page but unable to map ...
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0answers
343 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
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1answer
303 views

Close live agent chat window when the user click on end chat

Is it possible to close the chat window when the user click on "end chat"?
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1answer
407 views

Salesforce Surveys on PostChat form URL

I have configured Salesforce Survey in the org. Survey itself is working fine for both internal and external users. I have to display this survey to end-user when the chat is ended. I have used Post-...
2
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1answer
173 views

Unable to send email from Einstein chatbot

The cloud integration user which is a default user created for the Einstein Chatbot is not able to send e mail.The records are being created but email is not received at the receiver.
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1answer
222 views

Live Agent liveagent.prechat.findorcreate.map Mapping not working

We're using Live Agent to Map the Contact on the Basis of Email. Below is the Code: <input type="hidden" name="liveagent.prechat.findorcreate.map:Contact" value="FirstName,contactFirstName;...
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2answers
547 views

Einstein Bots - training

I'm working on a developer org and trying out the Einstein Bots feature for a possible implementation in a Sandbox/Prod environment. I create the dialogs and add the Einstein Intent phrases, but when ...
1
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2answers
201 views

Pre-existing cases with snap-ins chat in a community

I'm building a custom pre-chat form that I'm using with a snap-ins chat deployment. I am using it in a Salesforce community and everything works great except I have no way of sending specific cases ...
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0answers
120 views

Embedding chat on other sites, $A.util methods are undefined

I am trying to embed Live Agent chat on one of the intranet websites in our organization. I am getting the following error when I click on "Click to Chat". SCRIPT5007: Unable to get property 'isEmpty'...
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1answer
465 views

Is this possible to enable Einstein ChatBot in Developer org

Is this possible to enable Einstein ChatBot in Developer org. If yes then how we can enabled it and if no then what is the solution.
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1answer
652 views

How to check live agent availability from apex?

I've been using JavaScript to check live agents availability for a while now and it was working fine until a recent change of requirements. This is what I currently do: if (!window._laq) { window....
2
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0answers
907 views

Using Snap-In chat in public community with Direct-to-Button routing

I am currently trying to implement Direct-to-Button routing for Snap-In chat. Implementing this in JavaScript is detailed here: https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/...
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1answer
230 views

Request is not a valid ChasitorInit

I am facing an issue trying to establish the chat with chasitorinit api. It always comes back as "Request is not a valid ChasitorInit" (400-Bad Request).I am able to retrieve the SeesionId without any ...
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1answer
315 views

Live Agent : Chat Button

Previous I have configuration like:  I am trying to change as per requirements i am getting error as below I am not able to figure out why this error is getting.could you please help me in resolving ...
1
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0answers
10 views

What plugin is needed to enable a chat box in live agent?

We currently have a live agent instance setup for one of our companies and we were looking at having a feature that would allow our agents to chat/email members of their team internally? Is this ...
1
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1answer
42 views

SOS Mobile SDK Header Framework Error

I'm trying to setup an environment to use SOSService in my iOS app (https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/ios_sos_quick_start.htm), after set ...
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1answer
581 views

Is there a way to know if the chat is active?

I'm designing the front-end of the live agent chat. In it is a button with the status. Based on the documentation, I read that it executes its own script which enables or disables the chat(); function....
2
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1answer
129 views

Closing case subtab under chat

In the service console, when an agent receives a chat request, case is opened and chat display on the left panel(picture attached below). I want to close the case subtab, that is under chat primarytab,...
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0answers
38 views

Snap Chat IE 10

I have an application written in angular 2. I have snap chat working with latest firefox, chrome, ie 11. With ie 10, I get cors exceptions. I tried Internet Options > Security > Local Intranet > ...
1
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1answer
2k views

Unable to send chat message in live agent via REST api

I am accessing Salesforce Live Agent through REST API version 40. I am able to create session, do chasitorInit and get Messages successfully. When I send Chat Message which user types to agent via ...
2
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0answers
161 views

Live Agent chat persistence while user navigates through the website

Live agent is integrated in my project on the bottom of the screen. When I click "Start chat" button, it loads an iframe with the chat content within it: The problem is: When I navigate through the ...
2
votes
2answers
817 views

Amplify Salesforce Live Agent chat notifications

I have been trying to research possibilities on creating my own Salesforce Live Agent (chat) window notifications as the out of the box versions are so inconspicuous they tend to lead to missed chats. ...
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1answer
1k views

Custom Live Agent Chat Window Bubble Styling

I'm not a web dev so styling the custom chat window has been a pain. I've made a lot of progress but found it very difficult to get the operator and client bubbles to appear. Here's my stab at it so ...
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1answer
31 views

How do I stop this error on specific Orgs? What feature is Causing it?

I use Chrome and sometimes Firefox. I get a Flash Plugin warning even though the plugin is not installed. But only in some Orgs. This is causing the Error. I found the url: https://umps1-c1-phx....
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1answer
604 views

How to close iframe using 'end chat' button?

I have placed the Live Chat into an iFrame and the chat functionality works. Unfortunately, when I click the 'cancel chat' button, the chat ends, but the iFrame is still visible. Is there a way to ...
0
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1answer
2k views

Is it possible to save the data from Pre-Chat from to Live Agent Transcript record?

I want to save the data filled up by the customer in pre-chat form to Live agent transcript record. But I don't see any documented function to do this. Is this possible ? For deployment API, this type ...
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1answer
361 views

How can I get the messages that was sent by agent using Live Agent API?

I am getting error 503 for Live Agent APIs. How can I get the messages that was sent by agent using Live Agent API? HttpResponse res = new HttpResponse(); Map<String,String> mapHeader = new Map&...