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Questions tagged [chat]

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0
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0answers
11 views

How to distinguish the Chat Button with Einstein bot and without bot?

I'm trying to make two picklist, using visualforce and apex controller. In the first chat buttons without Einstein bot in the second one with Einstein bot. This is an example of how it should look: ...
0
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0answers
8 views

Chat window urls cut off Live agent chat

I have set up omni channel and live agent and its working fine. But as you see in the attached, the urls passed from the agent is cut off. What could be wrong?
1
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0answers
30 views

Apple rejection based on method names

Apple has just rejected our app based on what they call "non-public API usage." In their email they identify a number of method names which they consider possible violations of their non-public API ...
0
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0answers
33 views

Einstein Bot after-hours support

I'm trying to get Einstein bot to display a closed message when someone asks to be transfered to a human and we're outside the hours of 9-5 and/or no agents are available. Right now, if someone asks ...
2
votes
1answer
33 views

CaseId is not associated to LiveChatTranscript record as expected

I'm using the Live Agent Deployment API to trigger the live chat flow, before initialize the chat window we also run saveToTranscript to associate a Case to LiveChatTranscript by filling the case id, ...
0
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0answers
13 views

snap-in live chat gets hidden when the visitor navigates to a page where no live agent user online for the chat button assigned to that page

i have implemented snap-in chat for an external website. i have created 3 chat buttons for 3 skills respectivly : 'Awards', 'Jury', 'Registration' Then on external website i copied the snap-in chat ...
0
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0answers
13 views

prechat initial message to be copied onto actual chat window

i have implemented snap-in chat prechat window which has firstname, lastname, email and message field. is it possible to copy the text from the message field on prechat onto the top of the actual chat ...
0
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0answers
24 views

How to capture events in Live Chat Lightning (Chat Body) like New Message, End Chat and File Transfer request

Lets say agent is working/talking on multiple customers, if the agent is on a different tab then a customer sends message, end chat or request for file transfer the chat tab on that customer should ...
0
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0answers
357 views

Snap-ins Pre-Chat - Case is not created when no “Subject” is given

I use Snap-Ins chat with a Pre-Chat form to connect an external site with Salesforce Service Console which uses Omni-Channel chat. From the user side: I fill the prechat form only with first and ...
0
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0answers
45 views

liveagent.prechat.findorcreate map date field with Contact Birthdate

I have created a vf page that has a date picker. I want to map the date selected from the page to Contact's Birthdate field. I am able to get the value of date selected on the page but unable to map ...
1
vote
0answers
238 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
0
votes
1answer
186 views

Close live agent chat window when the user click on end chat

Is it possible to close the chat window when the user click on "end chat"?
0
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1answer
243 views

Salesforce Surveys on PostChat form URL

I have configured Salesforce Survey in the org. Survey itself is working fine for both internal and external users. I have to display this survey to end-user when the chat is ended. I have used Post-...
0
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0answers
30 views

Add chat transcript in Visualforce Page

Anyone here who knows how to display the Link of downloadable chat transcript of the case in Visualforce. This is the example.
2
votes
1answer
112 views

Unable to send email from Einstein chatbot

The cloud integration user which is a default user created for the Einstein Chatbot is not able to send e mail.The records are being created but email is not received at the receiver.
0
votes
0answers
134 views

Access to ChatKey in Snap-Ins Chat Custom Pre-Chat component

I'm developing a custom Snap-Ins Chat Pre-Chat component based on the code here. Is it possible to get a reference to the ChatKey (the chat session id) that eventually appears in the ...
0
votes
1answer
192 views

Live Agent liveagent.prechat.findorcreate.map Mapping not working

We're using Live Agent to Map the Contact on the Basis of Email. Below is the Code: <input type="hidden" name="liveagent.prechat.findorcreate.map:Contact" value="FirstName,contactFirstName;...
0
votes
2answers
461 views

Einstein Bots - training

I'm working on a developer org and trying out the Einstein Bots feature for a possible implementation in a Sandbox/Prod environment. I create the dialogs and add the Einstein Intent phrases, but when ...
1
vote
2answers
173 views

Pre-existing cases with snap-ins chat in a community

I'm building a custom pre-chat form that I'm using with a snap-ins chat deployment. I am using it in a Salesforce community and everything works great except I have no way of sending specific cases ...
0
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0answers
93 views

Embedding chat on other sites, $A.util methods are undefined

I am trying to embed Live Agent chat on one of the intranet websites in our organization. I am getting the following error when I click on "Click to Chat". SCRIPT5007: Unable to get property 'isEmpty'...
1
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1answer
378 views

Is this possible to enable Einstein ChatBot in Developer org

Is this possible to enable Einstein ChatBot in Developer org. If yes then how we can enabled it and if no then what is the solution.
0
votes
1answer
554 views

How to check live agent availability from apex?

I've been using JavaScript to check live agents availability for a while now and it was working fine until a recent change of requirements. This is what I currently do: if (!window._laq) { window....
2
votes
0answers
788 views

Using Snap-In chat in public community with Direct-to-Button routing

I am currently trying to implement Direct-to-Button routing for Snap-In chat. Implementing this in JavaScript is detailed here: https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/...
0
votes
1answer
197 views

Request is not a valid ChasitorInit

I am facing an issue trying to establish the chat with chasitorinit api. It always comes back as "Request is not a valid ChasitorInit" (400-Bad Request).I am able to retrieve the SeesionId without any ...
0
votes
1answer
266 views

Live Agent : Chat Button

Previous I have configuration like:  I am trying to change as per requirements i am getting error as below I am not able to figure out why this error is getting.could you please help me in resolving ...
1
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0answers
10 views

What plugin is needed to enable a chat box in live agent?

We currently have a live agent instance setup for one of our companies and we were looking at having a feature that would allow our agents to chat/email members of their team internally? Is this ...
1
vote
1answer
35 views

SOS Mobile SDK Header Framework Error

I'm trying to setup an environment to use SOSService in my iOS app (https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/ios_sos_quick_start.htm), after set ...
0
votes
1answer
459 views

Is there a way to know if the chat is active?

I'm designing the front-end of the live agent chat. In it is a button with the status. Based on the documentation, I read that it executes its own script which enables or disables the chat(); function....
2
votes
1answer
113 views

Closing case subtab under chat

In the service console, when an agent receives a chat request, case is opened and chat display on the left panel(picture attached below). I want to close the case subtab, that is under chat primarytab,...
1
vote
0answers
36 views

Snap Chat IE 10

I have an application written in angular 2. I have snap chat working with latest firefox, chrome, ie 11. With ie 10, I get cors exceptions. I tried Internet Options > Security > Local Intranet > ...
1
vote
1answer
1k views

Unable to send chat message in live agent via REST api

I am accessing Salesforce Live Agent through REST API version 40. I am able to create session, do chasitorInit and get Messages successfully. When I send Chat Message which user types to agent via ...
2
votes
0answers
140 views

Live Agent chat persistence while user navigates through the website

Live agent is integrated in my project on the bottom of the screen. When I click "Start chat" button, it loads an iframe with the chat content within it: The problem is: When I navigate through the ...
2
votes
2answers
692 views

Amplify Salesforce Live Agent chat notifications

I have been trying to research possibilities on creating my own Salesforce Live Agent (chat) window notifications as the out of the box versions are so inconspicuous they tend to lead to missed chats. ...
0
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1answer
1k views

Custom Live Agent Chat Window Bubble Styling

I'm not a web dev so styling the custom chat window has been a pain. I've made a lot of progress but found it very difficult to get the operator and client bubbles to appear. Here's my stab at it so ...
0
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1answer
31 views

How do I stop this error on specific Orgs? What feature is Causing it?

I use Chrome and sometimes Firefox. I get a Flash Plugin warning even though the plugin is not installed. But only in some Orgs. This is causing the Error. I found the url: https://umps1-c1-phx....
0
votes
1answer
569 views

How to close iframe using 'end chat' button?

I have placed the Live Chat into an iFrame and the chat functionality works. Unfortunately, when I click the 'cancel chat' button, the chat ends, but the iFrame is still visible. Is there a way to ...
0
votes
1answer
2k views

Is it possible to save the data from Pre-Chat from to Live Agent Transcript record?

I want to save the data filled up by the customer in pre-chat form to Live agent transcript record. But I don't see any documented function to do this. Is this possible ? For deployment API, this type ...
-2
votes
1answer
278 views

How can I get the messages that was sent by agent using Live Agent API?

I am getting error 503 for Live Agent APIs. How can I get the messages that was sent by agent using Live Agent API? HttpResponse res = new HttpResponse(); Map<String,String> mapHeader = new Map&...
3
votes
1answer
677 views

Live Agent Queue Position - hide clientChatQueuePosition in custom chat page when no users are in queue

In Salesforce Live Agent, I have built a custom chat page so I can display the number of customers in the queue that are ahead of the current user while they are waiting for an agent to pick up the ...
0
votes
0answers
64 views

How to accept chat if acceptChat() method isn't supported with Omni-Channel in API version 38

I need to use this accept function sforce.console.chat.acceptChat(chatKey:String, (optional)callback:Function) in API version 38.0 - but in documentation it says that acceptChat() isn't supported ...
1
vote
2answers
447 views

Live Agent Pre Chat API - Matching Leads

I have Live Agent up with the pre-chat APIs coded in the pre-chat form, as per the developer guide. I am attempting to find a lead or contact based on email provided in the pre-chat form. Here are the ...
1
vote
0answers
547 views

Live agent disconnection of a chat

3 weeks ago I deployed Live agent in a Salesforce org. Since then, everyday, all day long, there are about 5 agents in the console waiting for someone's chat contact. Recently, we have been starting ...
1
vote
0answers
94 views

How to transfer skill from live agent chat request to custom field in case information?

I have a task where I have to transfer the skill shown in the live agent chat request to a custom field in the case information that is generated once the live agent accepts the chat. See image below: ...
5
votes
1answer
299 views

Chat persistence in Live Agent

The Live Agent code is hosted in a specific page of the website. When the user goes/navigates to other page or refreshes the page, all the chat data is lost. The chat window shows "Start Chat" button. ...
0
votes
0answers
326 views

Integrating Google Analytics with Salesforce Live Agent

We have built the chat page using Pre-chat VF page. This is deployed in the website and is working fine. Now we would like to integrate GA on the chat page and Salesforce. Is this possible? Have ...
0
votes
1answer
57 views

Turn OFF Chat Thumbnail

Does anyone know how to turn OFF the Chat thumbnail at the right bottom of the screen in Salesforce Classic ? I know we can turn this Chat thumbnail OFF because we also have a developer org that does ...
1
vote
0answers
111 views

ownerAssignment - Troubleshooting Lead Assignment

Our company is testing out a chat software from Olark. The objective is to create leads from interested prospects. The initial frustration is that while the chat software can create a lead, it doesn't ...
1
vote
1answer
69 views

Live Agent - How do I access “Time Since Last Accept” programmatically?

We recently implemented Salesforce's Live Agent in our organization. We would like a custom console footer component to display the most available agent for a particular skill. Is there a way to ...
0
votes
2answers
316 views

Translate Prechat page for Live Agent Salesforce

I have created custom labels for the prechat page for live agent chat in Salesforce and maintained the translations. What parameter can I use on the VF page to drive the correct language translation ...
0
votes
1answer
273 views

Implementing Live Agent chat in salesforce

I want to know that what all the additional functionalities I can add-on with implementing the live agent chat. For Ex: I can implement multi-lingual support. Similarly, what other functionalities I ...