Questions tagged [snap-ins]
The snap-ins tag has no usage guidance.
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Customer Contact Details not coming through - Snap Ins
I seem to be having a sporadic issue in where I don't receive the customer details provided in the Pre-Chat form and there is no evident pattern to it.
I tested the validation process in the Pre-...
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snap ins - unable to customize chat snap-ins logo
I am trying to change the minimized logo (also called 'smallCompanyLogoImgURL' in the settings)
Something should be very easy is giving me a lot of complications.
I have tried via setup and via code ...
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9 views
Is it possible to add Knowledge Base articles as Custom Pre-Chat Component based on the Chat Request Page?
I am planning to show knowledge base article once somebody Click and open the Snap-In Chat Window. Before the I want to show Knowledge base articles based on the Chat Requested Page. If customer can ...
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23 views
FSL: Book appointment as Community User
I am looking for a native way to allow Community users to book service appointments.
In Community Builder there is the Appointment Management component which needs to be linked to a custom-defined ...
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24 views
SnapIn pass lightning component values to embedded_svc
How do I pass values to the embedded_svc.settings dynamically based on what is filled in for lightning Snapin component.>
How do I pass items like create a lead if X happens, otherwise create a ...
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21 views
Post Chat Form in Snap-ins
Post Chat form in Snap-ins not working, Whatever url I give in Post-Chat URL
its giving me "Refused to display 'https://www.google.com' in a frame because it set 'X-Frame-Options' to 'sameorigin'." ...
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32 views
how can we add a custom checkbox field on snap-ins pre chat page
Currently only few fields are showing out of the box that can be added to snap-ins pre chat page. How can we add any custom field like checkbox or URL to pre chat page of snap-ins chat
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Cannot see Post chat component in Chat window
We are using snap-ins chat currently and for that we have built pre and post chat components. For post chat component I have provided the Aura Application(I created one application bundle and put my ...
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1answer
31 views
In Snap-ins chat can we display profile picture for agents dynamically?
I have one requirement where i want to display agent's profile picture in snap-ins chat. As far as i know we can only have agent avtar uploaded and that is too static But i wanted to know if we can ...
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28 views
Hide Feedback button in snap-ins chat lightning
Is there any way we can hide Give Feedback button in snap-ins chat and direct users to post chat form directly when they hit close button
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35 views
HOW TO change avatart IMAGE TO LIVe agent name
I have created a snapin and also have pre chat form set up. I am seeing a header with the agent initial after chat is accepted. The avatar as the initial is also along side the chat.However, i would ...
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68 views
Fallback routing in Snap-in Chat
Is it possible to setup fallback routing in Snap-ins chat similar to how it works in Live Agent:
https://developer.salesforce.com/docs/atlas.en-us.218.0.live_agent_dev.meta/live_agent_dev/...
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How to add custom field or ID field to snap-in pre-chat set up. By default, it shows only few fields not all the fields [duplicate]
How to add custom field or ID field to snap-in pre-chat set up. By default, it shows only few fields not all the fields. I created a formula field but it is not showing up in the dropdown.
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30 views
How to customize the snap in code using embedded code
I have all the Live agent and snap in set up for my service console. The business wants some cosmetic changes which i have completed using the labels within branding. What i am not sure how to do are ...
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1answer
191 views
Service cloud snap-ins pre-chat form
I am using snap-in with pre-chat enabled to implement chat functionality on our website. I am using the code snippet that is generated by the snap-in. Everything works great but I have 2 questions:
...
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1answer
114 views
In Snap-ins, when offline chat is enabled where does the chat is routed?
In Snap-ins, When the offline chat option is enabled. The user initiate the chat and submit. So where does the case/chat is routed that is who is the case owner?
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137 views
Passing a variable to lightning component through snapin chat
I have a snapin chat component embedded on our custom application (not salesforce or a community). I'm trying to allow a parameter to pass through to my lightning component for use in the prechat ...
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137 views
Snap-ins Offline support
When the offline support is active in snap-ins setup and the user fill up the prechat form and finally click on submit, the message get displayed that case is created but in actual when I checked in ...
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122 views
How to force a einstein bot snap-in to check if the user has logged in mid chat session
I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
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1answer
442 views
Snap-Ins Custom Pre-Chat Component Using Aura and problem with contact matching
In some org we use Custom Pre-Chat Component(aura) to start chat on community.
Here's the implemenation
Component Code
<aura:component implements="lightningsnapin:prechatUI" description="Sample ...
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1answer
278 views
Start snap-in chat with custom button
I'm trying to implement Snap-ins to replace existing contact/chat functionality. To make it as seamlessly as possible to users, I would like to use our existing chat buttons in our web application ...
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1answer
213 views
How to display custom Form/Pre chat form before transferring to an Agent in Einstein Bots
I'm using Einstein Bots for knowledge Articles, where in I have a Dialog to transfer to an agent based on some predefined options that the customer has chosen. Everything works, but I would like to ...
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1answer
205 views
Einstein Bot not working with Omni-Channel Routing
I have successfully implemented Einstein bot with Skill based Routing. But when I change the routing to Omni-Channel I am not getting connected to the Bot. I use snap-ins and fill my Pre-chat page it ...
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298 views
Einstein Bots preview issue
I can't get Einstein Bot running on my Developer org.
I followed this instructions
http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html
I saw this issue
Why is it that ...
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0answers
144 views
Launch Snap-in chat from Lightning Component in Community
We currently have Snap-in chat enabled in a Lightning Community. The client would like to launch the snap-in chat button from a custom lightning component somewhere on the community page. For example, ...
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243 views
Customizing snap-ins lightning component according to requirement
1.How to add custom object field on prechat form using lightning component in Snap-Ins?
We have business requirement to add account object fields on prechat form using lightning component in Snap-Ins....
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1answer
312 views
Chat Bot Invocable Actions
I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output.
Am I missing ...
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2answers
911 views
Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?
I would like to create two buttons on Snap-ins pre-chat form to route customer to different support departments.
According to documentation we can control the agent routing with embedded_svc.settings....
2
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0answers
42 views
How to use built in actions Snap Ins SDK Swift
I'm following the documentation for Snap Ins SDK for iOS but I'm not understanding how to use built in actions.
https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/...
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1answer
648 views
Is it possible to upsert Prechat data in a custom Lightning Snap-in?
Here are some related links:
Custom Pre-Chat Component Sample Using Aura
Custom Pre-Chat Component Sample Using JavaScript
Find and Create Records Pre-Chat API Code Sample
Based on link 3, it seems ...
