Questions tagged [snap-ins]
The snap-ins tag has no usage guidance.
44
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custom button to start chat in communy
Is there a way to controll with Apex the Embeded Service chat button (the on tat launched the prechat), in the community page? I need to exclude some specific users of using the chat. Can't use ...
- 73
0
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1
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65
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Unable to delete Snapin - referenced by Pre-chat Form Quick Action that when clicked is URL not found
My org has two snapins:
Snapins_Case_PrechatQuickAction_08hxxx
Snapins_Contact_PrechatQuickAction_08hxxx
When I try and delete these, I get an error saying they are used elsewhere in a Pre-chat Form ...
- 61.4k
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120
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Getting error on adding LWC in chatbot window
I created a custom metadata for getting links and name and using same in chatbot.
But nothing seems to work in window.Error-
This page has an error. You might just need to refresh it. [ANY_TEXT is not ...
- 31
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1
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1k
views
How to render file upload LWC in the middle of a conversation in Einstein Bot?
I am working in developing an Einstein Bot where after some discussion with the customer the bot would ask customer to upload an image or a document and then finally create a case along with with the ...
- 517
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372
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Embedded Service API scripting help for Salesforce Chat
I have setup Embedded Chats for Sales flow
So new chats will be linked to Leads
I am using Embedded Service API for overriding this behavior to implement my usecase
My use case -
When a new request ...
3
votes
0
answers
107
views
Firebase version of latest Salesforce Service SDK is outdated
We have noticed that latest Service SDK https://github.com/forcedotcom/ServiceSDK-Android/releases/tag/224.0.0 seems to still be using Firbase 17.3.0.
Can anyone know when the Service SDK team will be ...
2
votes
1
answer
473
views
New Lightning component with custom 'Send to chat' button
we have a basic lightning component that is generating a link, we would like to add a new button to send directly this content to the standard chat component, without agent interaction. Something like ...
1
vote
0
answers
54
views
Android Live Chat pre-chat field form screen shows duplicate views when exiting
I recently implemented the Live Chat UI from the Android SDK, and have encountered an issue where it appears that when showing the screen for pre-chat fields to the live chat, upon exiting the pre-...
- 11
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1
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40
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How to make Account Lookup using Android Sales Force SDK?
Trying to make an Account lookup, looks like is not working. The code is pretty straight forward, but it looks like is not working.
Any ideas what could be wrong with this lookup?
val accountEntity = ...
- 31
2
votes
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answers
270
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Live Chat SDK - How to disable minimize chat button for Android?
For iOS, I was setup SCSChatConfiguration for disabme minimize button. [allowMinimization]
(http://forcedotcom.github.io/ServiceSDK-iOS/releases/api/224.0/Classes/SCSChatConfiguration.html)
Android ...
- 21
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1k
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What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?
What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?
Is there a way to create a custom help button that initiates an embedded service chat session?
I ...
- 311
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0
answers
37
views
Can an agent initiate a chat with customers?
So we are using the Embedded Service to allow customers to initiate chats with our support techs. Is it possible for an agent to initiate a chat with a customer on a specific page?
- 11
1
vote
2
answers
197
views
Set (override) locale for Embedded Service SDK
We're using Embedded Service SDK in our react app for ServiceChat functionality.
Processing a case with different locale settings in the Salesforce system and on a specific user device, SDK will load ...
- 11
1
vote
0
answers
75
views
Mobile Live Chat Agent update prechat fields doesn't work
I couldn't update a value for the new custom prechat fields.
I am using Mobile chat-ui SDK to send a a new custom fields in Contact Entity. This custom field shows in CLT dashboard but didn't get the ...
- 111
2
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229
views
Community logged in user info for extraprechatform
I have implemented snap-ins (embedded chat) on Portal (VF page) and on websites, where in I am not having prechat form at all. When user clicks on "chat with an expert" button it will not goto prechat ...
1
vote
0
answers
23
views
Attachments in Cases UI Salesforce Mobile SDK
Is there an easier way to achieve the same "attachments" functionality without having to fully build the SF UI from scratch. And leverage our existing use of the Snap in SDK.
This would mean less ...
1
vote
0
answers
95
views
How to resolve this crash issues using Embedded Service SDK Chat version 4.1.0
We keep on received this crash issues as below, we believe this regarding the okhttp3 library issues used by the embedded service sdk. Anyone have idea to resolve this issues?
Blockquote
Fatal ...
- 11
1
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0
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209
views
Snap-ins to create Person Account instead of contact
I want to use snap-ins but as a chat service. But instead of creating a contact, I want to create and find a Person Account based on the PersonEmail field.
Is this something possible?
I have tried ...
- 670
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1
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278
views
Einstein Bot Reading Cookie Into Chat Context
I've been searching for a solution through either Apex or Configuration that would allow my Einstein Bot to read a cookie on the page that my snap-in is deployed onto.
For example, when the Chat Bot ...
- 103
1
vote
0
answers
363
views
How to Transfer to a different Chat Button w/ Einstein Bots
I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
0
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1
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24
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SCSCategory renamed to Category in Swift version of the mobileSDK generates error
I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce.
The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...
4
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2
answers
5k
views
Embedded Service Chat component in community - using "Snippet Settings File" javascript to override pre-chat file is not working
I am using chat (what was called live agent) and I am using the client side inside a Salesforce community - As explained here.
I am doing that with the Embedded Service Chat component in the ...
- 4,739
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1
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383
views
My sensitive data rules are not working in snap in chat
I'm using snap in chat and we need to mask credit card numbers for agents inside salesforce. For this reason I am trying to use sensitive data rules.
Can any one please tell me how to use regular ...
- 43
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427
views
Live Agent Chat - Routing by Region
I'm trying to figure out the best solution here and haven't had much luck from what I can find online or from talking with Salesforce.
We're using Live Agent embedded on our company website as our ...
1
vote
0
answers
44
views
Salesforce Chat
I am trying to enable queuing for chats (embedded/snapins chat). I have setup a max queue to 4 (for testing).
I don't see a way to stop accepting any new chat requests to be queued at a certain time (...
- 11
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196
views
how can we add a custom checkbox field on snap-ins pre chat page
Currently only few fields are showing out of the box that can be added to snap-ins pre chat page. How can we add any custom field like checkbox or URL to pre chat page of snap-ins chat
1
vote
1
answer
515
views
In Snap-ins chat can we display profile picture for agents dynamically?
I have one requirement where i want to display agent's profile picture in snap-ins chat. As far as i know we can only have agent avtar uploaded and that is too static But i wanted to know if we can ...
- 121
1
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0
answers
166
views
Hide Feedback button in snap-ins chat lightning
Is there any way we can hide Give Feedback button in snap-ins chat and direct users to post chat form directly when they hit close button
- 121
1
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135
views
How to customize the snap in code using embedded code
I have all the Live agent and snap in set up for my service console. The business wants some cosmetic changes which i have completed using the labels within branding. What i am not sure how to do are ...
0
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1
answer
946
views
Service cloud snap-ins pre-chat form
I am using snap-in with pre-chat enabled to implement chat functionality on our website. I am using the code snippet that is generated by the snap-in. Everything works great but I have 2 questions:
...
- 57
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2
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1k
views
In Snap-ins, when offline chat is enabled where does the chat is routed?
In Snap-ins, When the offline chat option is enabled. The user initiate the chat and submit. So where does the case/chat is routed that is who is the case owner?
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5
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answers
274
views
Passing a variable to lightning component through snapin chat
I have a snapin chat component embedded on our custom application (not salesforce or a community). I'm trying to allow a parameter to pass through to my lightning component for use in the prechat ...
- 1,844
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352
views
Snap-ins Offline support
When the offline support is active in snap-ins setup and the user fill up the prechat form and finally click on submit, the message get displayed that case is created but in actual when I checked in ...
- 1
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341
views
How to force a einstein bot snap-in to check if the user has logged in mid chat session
I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
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1
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3k
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Snap-Ins Custom Pre-Chat Component Using Aura and problem with contact matching
In some org we use Custom Pre-Chat Component(aura) to start chat on community.
Here's the implemenation
Component Code
<aura:component implements="lightningsnapin:prechatUI" description="Sample ...
- 390
2
votes
1
answer
2k
views
Start snap-in chat with custom button
I'm trying to implement Snap-ins to replace existing contact/chat functionality. To make it as seamlessly as possible to users, I would like to use our existing chat buttons in our web application ...
- 656
3
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2
answers
1k
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How to display custom Form/Pre chat form before transferring to an Agent in Einstein Bots
I'm using Einstein Bots for knowledge Articles, where in I have a Dialog to transfer to an agent based on some predefined options that the customer has chosen. Everything works, but I would like to ...
1
vote
1
answer
563
views
Einstein Bot not working with Omni-Channel Routing
I have successfully implemented Einstein bot with Skill based Routing. But when I change the routing to Omni-Channel I am not getting connected to the Bot. I use snap-ins and fill my Pre-chat page it ...
2
votes
0
answers
1k
views
Einstein Bots preview issue
I can't get Einstein Bot running on my Developer org.
I followed this instructions
http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html
I saw this issue
Why is it that ...
- 155
2
votes
0
answers
242
views
Launch Snap-in chat from Lightning Component in Community
We currently have Snap-in chat enabled in a Lightning Community. The client would like to launch the snap-in chat button from a custom lightning component somewhere on the community page. For example, ...
- 1,072
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votes
1
answer
582
views
Chat Bot Invocable Actions
I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output.
Am I missing ...
- 1,393
4
votes
2
answers
5k
views
Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?
I would like to create two buttons on Snap-ins pre-chat form to route customer to different support departments.
According to documentation we can control the agent routing with embedded_svc.settings....
2
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0
answers
57
views
How to use built in actions Snap Ins SDK Swift
I'm following the documentation for Snap Ins SDK for iOS but I'm not understanding how to use built in actions.
https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/...
- 21
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1
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2k
views
Is it possible to upsert Prechat data in a custom Lightning Snap-in?
Here are some related links:
Custom Pre-Chat Component Sample Using Aura
Custom Pre-Chat Component Sample Using JavaScript
Find and Create Records Pre-Chat API Code Sample
Based on link 3, it seems ...
- 142k