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Questions tagged [snap-ins]

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votes
0answers
71 views

Firebase version of latest Salesforce Service SDK is outdated

We have noticed that latest Service SDK https://github.com/forcedotcom/ServiceSDK-Android/releases/tag/224.0.0 seems to still be using Firbase 17.3.0. Can anyone know when the Service SDK team will be ...
1
vote
1answer
36 views

New Lightning component with custom 'Send to chat' button

we have a basic lightning component that is generating a link, we would like to add a new button to send directly this content to the standard chat component, without agent interaction. Something like ...
0
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1answer
65 views

Embedded Chat - Custom Minimized Component

I'm implementing a custom Minimized LWC component for my snap-in chat, but when the page loads, it always loads the standard UI. My custom UI loads, but not until I first initialize it on the page. ...
1
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0answers
44 views

Android Live Chat pre-chat field form screen shows duplicate views when exiting

I recently implemented the Live Chat UI from the Android SDK, and have encountered an issue where it appears that when showing the screen for pre-chat fields to the live chat, upon exiting the pre-...
0
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0answers
18 views

How to use fetchArticlesWithQuery with paging

I'm attempting to fetch articles using SCSKnowledgeManagager's fetchArticlesWithQuery method. My presumption was that I could set the pageSize on the query, as well as the pageNumber (starting with ...
0
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1answer
19 views

How to make Account Lookup using Android Sales Force SDK?

Trying to make an Account lookup, looks like is not working. The code is pretty straight forward, but it looks like is not working. Any ideas what could be wrong with this lookup? val accountEntity = ...
0
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0answers
33 views

Live Chat SDK - How to disable minimize chat button for Android?

For iOS, I was setup SCSChatConfiguration for disabme minimize button. [allowMinimization] (http://forcedotcom.github.io/ServiceSDK-iOS/releases/api/224.0/Classes/SCSChatConfiguration.html) Android ...
0
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0answers
12 views

Live Chat SDK - Android can't set font for Bold character

For iOS, I can setup font for regular and bold character via SCAppearanceConfiguration class. ( https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/...
0
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0answers
13 views

Android SDK can't translate queue format

For iOS we can change queue format using ServiceCloud.Chat.Status.QueuePosition.Format. (http://forcedotcom.github.io/ServiceSDK-iOS/releases/api/224.0/servicechatstringconstants.html#/c:ServiceCloud....
0
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0answers
30 views

Lightning Embedded Chat(Snap In) Does Not Open From Internet Explorer

We have configured Lighting Snap in Salesforce. and given Embedded Chat code to AEM team. So that from public site its work across all browser. Its works fine in Chrome, Firefox not in IE.
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0answers
75 views

What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?

What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities? Is there a way to create a custom help button that initiates an embedded service chat session? I ...
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0answers
15 views

How to allow guest users to use the prechat snap in a community?

How to allow guest users to use the prechat snap in a community? When I preview the community as an authenticated user I am able to see when an agent is online and utilize the prechat snap in. When I ...
0
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0answers
33 views

Is there a way to use Direct-to-Button Routing without having to create a picklist field on the object for Live Chat

Is there a way to use Direct-to-Button Routing without having to create a picklist field on the object? It'd be ideal if I could instead create three html radio options within the lightning ...
1
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0answers
16 views

Can an agent initiate a chat with customers?

So we are using the Embedded Service to allow customers to initiate chats with our support techs. Is it possible for an agent to initiate a chat with a customer on a specific page?
1
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2answers
87 views

Set (override) locale for Embedded Service SDK

We're using Embedded Service SDK in our react app for ServiceChat functionality. Processing a case with different locale settings in the Salesforce system and on a specific user device, SDK will load ...
1
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0answers
33 views

Mobile Live Chat Agent update prechat fields doesn't work

I couldn't update a value for the new custom prechat fields. I am using Mobile chat-ui SDK to send a a new custom fields in Contact Entity. This custom field shows in CLT dashboard but didn't get the ...
1
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0answers
64 views

Community logged in user info for extraprechatform

I have implemented snap-ins (embedded chat) on Portal (VF page) and on websites, where in I am not having prechat form at all. When user clicks on "chat with an expert" button it will not goto prechat ...
1
vote
0answers
18 views

Attachments in Cases UI Salesforce Mobile SDK

Is there an easier way to achieve the same "attachments" functionality without having to fully build the SF UI from scratch. And leverage our existing use of the Snap in SDK. This would mean less ...
0
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0answers
69 views

Einstein bot: Embedded Services, but not linked to community or VisualForce page

We are setting up our Einstein Bot, and for the snap-in we need to create a deployment on either a visualforce site or Community. However, due to security risks we had in the past (we've been hacked ...
1
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0answers
52 views

How to resolve this crash issues using Embedded Service SDK Chat version 4.1.0

We keep on received this crash issues as below, we believe this regarding the okhttp3 library issues used by the embedded service sdk. Anyone have idea to resolve this issues? Blockquote Fatal ...
1
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0answers
69 views

Snap-ins to create Person Account instead of contact

I want to use snap-ins but as a chat service. But instead of creating a contact, I want to create and find a Person Account based on the PersonEmail field. Is this something possible? I have tried ...
0
votes
1answer
80 views

Einstein Bot Reading Cookie Into Chat Context

I've been searching for a solution through either Apex or Configuration that would allow my Einstein Bot to read a cookie on the page that my snap-in is deployed onto. For example, when the Chat Bot ...
0
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0answers
16 views

throw an custom error message from lightning chat component

I have configured Snapin chat with a lightning prechat component. Now I want to validate data which is coming from customer and show the error message to the customer if data is invalid. Using ...
1
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0answers
151 views

How to Transfer to a different Chat Button w/ Einstein Bots

I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
0
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1answer
20 views

SCSCategory renamed to Category in Swift version of the mobileSDK generates error

I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce. The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...
3
votes
2answers
2k views

Embedded Service Chat component in community - using “Snippet Settings File” javascript to override pre-chat file is not working

I am using chat (what was called live agent) and I am using the client side inside a Salesforce community - As explained here. I am doing that with the Embedded Service Chat component in the ...
0
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1answer
99 views

My sensitive data rules are not working in snap in chat

I'm using snap in chat and we need to mask credit card numbers for agents inside salesforce. For this reason I am trying to use sensitive data rules. Can any one please tell me how to use regular ...
0
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1answer
341 views

live agent Snapchat Post chat VF page refused to connect from website

Iam getting error from website where we are implementing salesforce Chat (snap in chat). In this we are trying to give post chat survey to the customer and we have built a VF page for this. When we ...
0
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1answer
195 views

Live Agent Chat - Routing by Region

I'm trying to figure out the best solution here and haven't had much luck from what I can find online or from talking with Salesforce. We're using Live Agent embedded on our company website as our ...
1
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0answers
28 views

Salesforce Chat

I am trying to enable queuing for chats (embedded/snapins chat). I have setup a max queue to 4 (for testing). I don't see a way to stop accepting any new chat requests to be queued at a certain time (...
0
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0answers
133 views

how can we add a custom checkbox field on snap-ins pre chat page

Currently only few fields are showing out of the box that can be added to snap-ins pre chat page. How can we add any custom field like checkbox or URL to pre chat page of snap-ins chat
1
vote
1answer
272 views

In Snap-ins chat can we display profile picture for agents dynamically?

I have one requirement where i want to display agent's profile picture in snap-ins chat. As far as i know we can only have agent avtar uploaded and that is too static But i wanted to know if we can ...
1
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0answers
118 views

Hide Feedback button in snap-ins chat lightning

Is there any way we can hide Give Feedback button in snap-ins chat and direct users to post chat form directly when they hit close button
1
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0answers
102 views

How to customize the snap in code using embedded code

I have all the Live agent and snap in set up for my service console. The business wants some cosmetic changes which i have completed using the labels within branding. What i am not sure how to do are ...
0
votes
1answer
594 views

Service cloud snap-ins pre-chat form

I am using snap-in with pre-chat enabled to implement chat functionality on our website. I am using the code snippet that is generated by the snap-in. Everything works great but I have 2 questions: ...
0
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2answers
581 views

In Snap-ins, when offline chat is enabled where does the chat is routed?

In Snap-ins, When the offline chat option is enabled. The user initiate the chat and submit. So where does the case/chat is routed that is who is the case owner?
5
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0answers
213 views

Passing a variable to lightning component through snapin chat

I have a snapin chat component embedded on our custom application (not salesforce or a community). I'm trying to allow a parameter to pass through to my lightning component for use in the prechat ...
0
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0answers
259 views

Snap-ins Offline support

When the offline support is active in snap-ins setup and the user fill up the prechat form and finally click on submit, the message get displayed that case is created but in actual when I checked in ...
1
vote
0answers
247 views

How to force a einstein bot snap-in to check if the user has logged in mid chat session

I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
0
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1answer
2k views

Snap-Ins Custom Pre-Chat Component Using Aura and problem with contact matching

In some org we use Custom Pre-Chat Component(aura) to start chat on community. Here's the implemenation Component Code <aura:component implements="lightningsnapin:prechatUI" description="Sample ...
2
votes
1answer
1k views

Start snap-in chat with custom button

I'm trying to implement Snap-ins to replace existing contact/chat functionality. To make it as seamlessly as possible to users, I would like to use our existing chat buttons in our web application ...
2
votes
1answer
683 views

How to display custom Form/Pre chat form before transferring to an Agent in Einstein Bots

I'm using Einstein Bots for knowledge Articles, where in I have a Dialog to transfer to an agent based on some predefined options that the customer has chosen. Everything works, but I would like to ...
1
vote
1answer
350 views

Einstein Bot not working with Omni-Channel Routing

I have successfully implemented Einstein bot with Skill based Routing. But when I change the routing to Omni-Channel I am not getting connected to the Bot. I use snap-ins and fill my Pre-chat page it ...
2
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0answers
725 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
2
votes
0answers
205 views

Launch Snap-in chat from Lightning Component in Community

We currently have Snap-in chat enabled in a Lightning Community. The client would like to launch the snap-in chat button from a custom lightning component somewhere on the community page. For example, ...
0
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1answer
431 views

Chat Bot Invocable Actions

I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output. Am I missing ...
4
votes
2answers
3k views

Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?

I would like to create two buttons on Snap-ins pre-chat form to route customer to different support departments. According to documentation we can control the agent routing with embedded_svc.settings....
2
votes
0answers
50 views

How to use built in actions Snap Ins SDK Swift

I'm following the documentation for Snap Ins SDK for iOS but I'm not understanding how to use built in actions. https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/...
9
votes
1answer
1k views

Is it possible to upsert Prechat data in a custom Lightning Snap-in?

Here are some related links: Custom Pre-Chat Component Sample Using Aura Custom Pre-Chat Component Sample Using JavaScript Find and Create Records Pre-Chat API Code Sample Based on link 3, it seems ...