Questions tagged [snap-ins]

The tag has no usage guidance.

Filter by
Sorted by
Tagged with
0
votes
0answers
4 views

Live Chat: pass value to onInit function from web page

We are implementing Live Chat in a web page using an Aura Component to handle the Pre Chat Form and we need to get the country before showing the form. In a previous implementation we were getting the ...
0
votes
0answers
12 views

How to query queues with an online or available agent?

I'm planning to route customers dynamically based on what they choose in the pre-chat form. the picklist values presented to the customers should depend on which queues are online or have at least one ...
0
votes
1answer
192 views

How to render file upload LWC in the middle of a conversation in Einstein Bot?

I am working in developing an Einstein Bot where after some discussion with the customer the bot would ask customer to upload an image or a document and then finally create a case along with with the ...
0
votes
0answers
64 views

Platform Value in LiveChatTranscript in regard to iOS is setting to blank when chat initiated from iPhone App or Browser for Chat

In case of iOS it was observed that the Platform field value was coming as iOS when chat is initiated by iPhone App or Browser. But after the chat ended and agent closed the tab, the value was reset ...
0
votes
1answer
137 views

Embedded Service API scripting help for Salesforce Chat

I have setup Embedded Chats for Sales flow So new chats will be linked to Leads I am using Embedded Service API for overriding this behavior to implement my usecase My use case - When a new request ...
2
votes
0answers
90 views

Firebase version of latest Salesforce Service SDK is outdated

We have noticed that latest Service SDK https://github.com/forcedotcom/ServiceSDK-Android/releases/tag/224.0.0 seems to still be using Firbase 17.3.0. Can anyone know when the Service SDK team will be ...
2
votes
1answer
147 views

New Lightning component with custom 'Send to chat' button

we have a basic lightning component that is generating a link, we would like to add a new button to send directly this content to the standard chat component, without agent interaction. Something like ...
0
votes
1answer
285 views

Embedded Chat - Custom Minimized Component

I'm implementing a custom Minimized LWC component for my snap-in chat, but when the page loads, it always loads the standard UI. My custom UI loads, but not until I first initialize it on the page. ...
1
vote
0answers
48 views

Android Live Chat pre-chat field form screen shows duplicate views when exiting

I recently implemented the Live Chat UI from the Android SDK, and have encountered an issue where it appears that when showing the screen for pre-chat fields to the live chat, upon exiting the pre-...
0
votes
0answers
18 views

How to use fetchArticlesWithQuery with paging

I'm attempting to fetch articles using SCSKnowledgeManagager's fetchArticlesWithQuery method. My presumption was that I could set the pageSize on the query, as well as the pageNumber (starting with ...
0
votes
1answer
26 views

How to make Account Lookup using Android Sales Force SDK?

Trying to make an Account lookup, looks like is not working. The code is pretty straight forward, but it looks like is not working. Any ideas what could be wrong with this lookup? val accountEntity = ...
1
vote
0answers
102 views

Live Chat SDK - How to disable minimize chat button for Android?

For iOS, I was setup SCSChatConfiguration for disabme minimize button. [allowMinimization] (http://forcedotcom.github.io/ServiceSDK-iOS/releases/api/224.0/Classes/SCSChatConfiguration.html) Android ...
0
votes
0answers
16 views

Live Chat SDK - Android can't set font for Bold character

For iOS, I can setup font for regular and bold character via SCAppearanceConfiguration class. ( https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/...
0
votes
0answers
15 views

Android SDK can't translate queue format

For iOS we can change queue format using ServiceCloud.Chat.Status.QueuePosition.Format. (http://forcedotcom.github.io/ServiceSDK-iOS/releases/api/224.0/servicechatstringconstants.html#/c:ServiceCloud....
0
votes
0answers
75 views

Lightning Embedded Chat(Snap In) Does Not Open From Internet Explorer

We have configured Lighting Snap in Salesforce. and given Embedded Chat code to AEM team. So that from public site its work across all browser. Its works fine in Chrome, Firefox not in IE.
0
votes
1answer
211 views

What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities?

What is the purpose of embedded_svc.settings.displayHelpButton = false on salesforce communities? Is there a way to create a custom help button that initiates an embedded service chat session? I ...
1
vote
0answers
16 views

Can an agent initiate a chat with customers?

So we are using the Embedded Service to allow customers to initiate chats with our support techs. Is it possible for an agent to initiate a chat with a customer on a specific page?
1
vote
2answers
109 views

Set (override) locale for Embedded Service SDK

We're using Embedded Service SDK in our react app for ServiceChat functionality. Processing a case with different locale settings in the Salesforce system and on a specific user device, SDK will load ...
1
vote
0answers
46 views

Mobile Live Chat Agent update prechat fields doesn't work

I couldn't update a value for the new custom prechat fields. I am using Mobile chat-ui SDK to send a a new custom fields in Contact Entity. This custom field shows in CLT dashboard but didn't get the ...
2
votes
0answers
126 views

Community logged in user info for extraprechatform

I have implemented snap-ins (embedded chat) on Portal (VF page) and on websites, where in I am not having prechat form at all. When user clicks on "chat with an expert" button it will not goto prechat ...
1
vote
0answers
20 views

Attachments in Cases UI Salesforce Mobile SDK

Is there an easier way to achieve the same "attachments" functionality without having to fully build the SF UI from scratch. And leverage our existing use of the Snap in SDK. This would mean less ...
1
vote
0answers
67 views

How to resolve this crash issues using Embedded Service SDK Chat version 4.1.0

We keep on received this crash issues as below, we believe this regarding the okhttp3 library issues used by the embedded service sdk. Anyone have idea to resolve this issues? Blockquote Fatal ...
1
vote
0answers
110 views

Snap-ins to create Person Account instead of contact

I want to use snap-ins but as a chat service. But instead of creating a contact, I want to create and find a Person Account based on the PersonEmail field. Is this something possible? I have tried ...
0
votes
1answer
143 views

Einstein Bot Reading Cookie Into Chat Context

I've been searching for a solution through either Apex or Configuration that would allow my Einstein Bot to read a cookie on the page that my snap-in is deployed onto. For example, when the Chat Bot ...
1
vote
0answers
204 views

How to Transfer to a different Chat Button w/ Einstein Bots

I have a chat button on our main website. Right off the bat, the user interacts with our Einstein bot. If they want to talk w/ Support, we want to route the LiveChatTranscript record to a different ...
0
votes
1answer
22 views

SCSCategory renamed to Category in Swift version of the mobileSDK generates error

I am using the Salesforce iOS mobileSDK to access Knowledge on Lightning Salesforce. The data type of the categories thus generated is an array of SCSCategoryGroup objects. When you drill down the ...
4
votes
2answers
3k views

Embedded Service Chat component in community - using “Snippet Settings File” javascript to override pre-chat file is not working

I am using chat (what was called live agent) and I am using the client side inside a Salesforce community - As explained here. I am doing that with the Embedded Service Chat component in the ...
0
votes
1answer
212 views

My sensitive data rules are not working in snap in chat

I'm using snap in chat and we need to mask credit card numbers for agents inside salesforce. For this reason I am trying to use sensitive data rules. Can any one please tell me how to use regular ...
0
votes
1answer
300 views

Live Agent Chat - Routing by Region

I'm trying to figure out the best solution here and haven't had much luck from what I can find online or from talking with Salesforce. We're using Live Agent embedded on our company website as our ...
1
vote
0answers
33 views

Salesforce Chat

I am trying to enable queuing for chats (embedded/snapins chat). I have setup a max queue to 4 (for testing). I don't see a way to stop accepting any new chat requests to be queued at a certain time (...
0
votes
0answers
154 views

how can we add a custom checkbox field on snap-ins pre chat page

Currently only few fields are showing out of the box that can be added to snap-ins pre chat page. How can we add any custom field like checkbox or URL to pre chat page of snap-ins chat
1
vote
1answer
363 views

In Snap-ins chat can we display profile picture for agents dynamically?

I have one requirement where i want to display agent's profile picture in snap-ins chat. As far as i know we can only have agent avtar uploaded and that is too static But i wanted to know if we can ...
1
vote
0answers
135 views

Hide Feedback button in snap-ins chat lightning

Is there any way we can hide Give Feedback button in snap-ins chat and direct users to post chat form directly when they hit close button
1
vote
0answers
116 views

How to customize the snap in code using embedded code

I have all the Live agent and snap in set up for my service console. The business wants some cosmetic changes which i have completed using the labels within branding. What i am not sure how to do are ...
0
votes
1answer
733 views

Service cloud snap-ins pre-chat form

I am using snap-in with pre-chat enabled to implement chat functionality on our website. I am using the code snippet that is generated by the snap-in. Everything works great but I have 2 questions: ...
0
votes
2answers
836 views

In Snap-ins, when offline chat is enabled where does the chat is routed?

In Snap-ins, When the offline chat option is enabled. The user initiate the chat and submit. So where does the case/chat is routed that is who is the case owner?
5
votes
0answers
239 views

Passing a variable to lightning component through snapin chat

I have a snapin chat component embedded on our custom application (not salesforce or a community). I'm trying to allow a parameter to pass through to my lightning component for use in the prechat ...
0
votes
0answers
289 views

Snap-ins Offline support

When the offline support is active in snap-ins setup and the user fill up the prechat form and finally click on submit, the message get displayed that case is created but in actual when I checked in ...
1
vote
0answers
283 views

How to force a einstein bot snap-in to check if the user has logged in mid chat session

I have an Einstein Bot use case scenario where Users are supposed to start the chat session without a need to login to my salesforce site but later, depending on the confidentiality of the information ...
0
votes
1answer
2k views

Snap-Ins Custom Pre-Chat Component Using Aura and problem with contact matching

In some org we use Custom Pre-Chat Component(aura) to start chat on community. Here's the implemenation Component Code <aura:component implements="lightningsnapin:prechatUI" description="Sample ...
2
votes
1answer
2k views

Start snap-in chat with custom button

I'm trying to implement Snap-ins to replace existing contact/chat functionality. To make it as seamlessly as possible to users, I would like to use our existing chat buttons in our web application ...
2
votes
1answer
894 views

How to display custom Form/Pre chat form before transferring to an Agent in Einstein Bots

I'm using Einstein Bots for knowledge Articles, where in I have a Dialog to transfer to an agent based on some predefined options that the customer has chosen. Everything works, but I would like to ...
1
vote
1answer
386 views

Einstein Bot not working with Omni-Channel Routing

I have successfully implemented Einstein bot with Skill based Routing. But when I change the routing to Omni-Channel I am not getting connected to the Bot. I use snap-ins and fill my Pre-chat page it ...
2
votes
0answers
895 views

Einstein Bots preview issue

I can't get Einstein Bot running on my Developer org. I followed this instructions http://deepikamatam.blogspot.com/2018/07/einstein-bot-creation-step-by-step.html I saw this issue Why is it that ...
2
votes
0answers
216 views

Launch Snap-in chat from Lightning Component in Community

We currently have Snap-in chat enabled in a Lightning Community. The client would like to launch the snap-in chat button from a custom lightning component somewhere on the community page. For example, ...
0
votes
1answer
489 views

Chat Bot Invocable Actions

I am planning to configure ChatBot with invocable actions. I am not getting the output instead it says "Sorry, I didn't understand that". I tested in console, I am getting the output. Am I missing ...
4
votes
2answers
4k views

Is it possible read/write settings of embedded_svc in lightning component of preChat snap-in?

I would like to create two buttons on Snap-ins pre-chat form to route customer to different support departments. According to documentation we can control the agent routing with embedded_svc.settings....
2
votes
0answers
52 views

How to use built in actions Snap Ins SDK Swift

I'm following the documentation for Snap Ins SDK for iOS but I'm not understanding how to use built in actions. https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/...
9
votes
1answer
2k views

Is it possible to upsert Prechat data in a custom Lightning Snap-in?

Here are some related links: Custom Pre-Chat Component Sample Using Aura Custom Pre-Chat Component Sample Using JavaScript Find and Create Records Pre-Chat API Code Sample Based on link 3, it seems ...