Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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iqScore vs OpportunityScore.Score

We have a customer who has the Einstein Opportunity Scoring; i.e. they have the field iqScore on the opportunity. They've put this onto a listview but when we query the data via https://somecompnay.vf....
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Einstein Bot set single value from object to variable

Apex action (APEX Invocable Method) in einstein bot accepts an object and also returns an object, is it possible from the method to return a single value? Please check the following syntax that helps ...
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Sync Google Calendar to Salesforce without Einstein Activity Capture?

How can I sync my google calendar to salesforce without using Einstein Activity Capture or Apex? We are using other tools currently that sync emails to Salesforce and don't want to risk any duplicates ...
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Einstein Email Recommendations - Default Values

I have the email recommendations set up and functioning but I have some contacts in the DE I'm using to send off of that do not seem to have any recommendations, I assume they have not had any site ...
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Can Einstein Bot send a message based on Frontend event like button click or hover?

I want my einstein bot to send a message to the user if the user is sitting idle for long, or if the user has clicked on some button on website. If the user has hovered over certain element, can we ...
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How to know the Collect Code Failures from the website that pushing datas into SFMC? [closed]

How to know if the implemented collect codes from SFMC einstein Recommendations are fetching correctly or failing to push data from the implemented website into the SFMC? Can we get to know the ...
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Einstein chat bot Transfer to agent for only Queue members

I have Query on Einstein Chat bot chat Transfer to agent. My chats want to redirect to a Queue of members. I did setup as per Help document. But I am receiving chats to non Queue members as well. -...
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Einstein product recommendation(SFMC) need training time? If it is what will be the minimum time

I have configured the collect tracking code for a product website and uploaded the catalog(new) through a public URL and it is working fine. There are showing counts of tracking as well in the status ...
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How to access Einstein Bot's variable used to store response?

Hi! I'm trying to locate where an Einstein Bot variable gets stored so that I can make a report on it. Essentially, once the bot recommends an article, I want to capture and report on whether or not ...
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Cors Prevent Chatbot Einstein Bot to Load

My team developing chatbot using Einstein bot for our website. Currently we cannot load the chatbot except in salesforce preview page. When we try to run chatbot inside our website, it will not loads ...
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No data loaded in Einstein Send Time Optimization

we have been sending emails for almost 4 months. In Setup the STO is Active. However, no data is loaded under Einstein > Send Time Optimization, as it can be seen from the screenshot. Moreover, ...
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Question about Behavorial Triggers Marketing Cloud

I am using behavorial triggers and according to this page https://mateuszdabrowski.pl/docs/config/sfmc-config-behavioral-triggers/#cart-data-layer behavorial triggers query the einstein backend - I ...
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Forgot to add STO hours and activated the journey

I forgot to add STO period and activated the journey, what will happen now ?
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Einstein Web recommendation based on product categoris

I would like to create product recommendation based on categories. My scenario is as follows: When customer views category A, he should only see the recommendations in the email related to Category A ...
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Exception "Exception occurred in direct soap call" while trying to save changes in an Einstein Bot

I get the following exception with Bots: "ui.services.connection.api.ToolingConnectionException: com.sforce.ws.ConnectionException: Exception occurred in direct soap call". It happens in the ...
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Different results executing in Anonymous Window and in Einstein Bot

I have this class: public class Class { public class HandleInput { @InvocableVariable(required=true) public String idAsset; } public class ...
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How to calculate total sum of amount for multiple columns in recipe in Einstein analytics?

In recipe by using aggregation and transformation.I have created sum of amount for each id..in a column wise . I want to add total sum of amount for each row how to calculate by using function sorry ...
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Email recommendations Marketing cloud - Commerce Cloud [closed]

Do I need to have Commerce Cloud in order to use Einstein Email Recommendations? Thanks
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Auto pop up Einstein chat window

Is it possible to pop up Einstein chat window(with a welcome message) in a web site (page load) with out clicking "Chat with an expert" button.
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Einstein Recipes: Similar Items what are "tags" exactly?

I'm working on Article recommendations with Interaction Studio and couldn't find a good documentary on the Einstein algorithms (except https://doc.evergage.com/display/EKB/Add+Ingredients+to+an+...
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Sending file from Salesforce to the Einstein Platform Services API

I'm trying to use the Einstein Platform Services API, specifically the OCR service (https://metamind.readme.io/docs/extract-data-from-custom-forms) to detect key value pairs in a custom form. I would ...
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Search related object record by text field

I have created external text cntp field on account object on lightning. I have to search the related task, email messages whenever I put that cntp on search bar of lightning. I have gone in object ...
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Einstein Email Recommendation | Same recommendation for a user from email sent multiple times

We have configured Einstein email recommendations for users who are part of a journey in marketing cloud. Any user who makes a purchase on the website becomes eligible to enter this journey and ...
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Einstein Recommender Not Showing Any Products

My site has been live for three months now, and Einstein has been turned on since launch. We should have data feeding through, but the recommender on our PDPs is not returning any products. It's a ...
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Sending Google Calendar Invites via Salesforce List Emails

Is it possible to send Google calendar invites through Salesforce where the Google calendar widget pops up just like how when you schedule it through Gmail with the invite it pops up? I've tried ...
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Einstein Recommendations with Local pricing

Reference Post: Einstein localized recommendations not working According to the reference post, Do we just have to add locale_fr-FR_RegularPriceDisplay & locale_fr-FR_SalesPriceDisplay in the ...
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How can I avoid having my behavioral trigger content block show “undefined” for blank/null values in my product catalog?

I’m using a behavioral trigger content block to show product link, price, and size. Certain products don’t have a size in the product catalog, when they show in abandoned cart email an “undefined” ...
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Centering Banner in Einstein Content Selection

Hello I have an email that I am using custom blocks with and I dropped in an einstein content selection block. The issue is this block is left aligned and I am unable to make it centered. On top of ...
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Einstein Activity Capture - Attendees are not receiving notifications when added to an Event

Requirement: when a Salesforce (SF) User creates an Event and adds Attendees (Users) on that Event, each Attendee should receive an invitation email enabling them to add that Event to their respective ...
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217 views

Einstein bot API Unauthorized connected app

[Context] I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here. https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
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Whatsapp and Einstein Bots - Am I forgetting some configuration?

I'm participating in a project with a Chatbot integration with Whatsapp via Salesforce. I've never worked with it before so it's been a challenge. We did all the setup up to phone confirmation (which ...
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Can I somehow force Einstein to build it's recommendation lists for all product brands that I have in my product catalog?

I have a custom field named Brand inside my product catalog. Is there a way to have Einstein build it's recommendation lists based on this field, so that every brand would always have recommendations? ...
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Salesforce Chatbot - Uncaught Error: getSessionData requires two non-null arguments

While integrating Chatbot to mobile application, getting below error [chromium] [INFO:CONSOLE(2)] "Uncaught Error: getSessionData requires two non-null arguments (domain, keys).", source: ...
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Is it correct to put STO right before each email in the journey?

STO uses a Machine learning algorithm to decide what time is a perfect send time for each contact that enters the journey, hence increasing the open rate for each email. So my question is, is it ...
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Is it possible to add collect tracking code(Einstein Recommendation snippet) to Mobile app

In Einstein Email Recommendation, I could see that we can add the javascript snippet to website in order to track customer behaviour and send data to Einstein. After reading through the salesforce ...
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Einstein/Tableau CRM Date range binding filter by previous

I have a requirement where I'm using a Date widget as a binding to filter a table column. I'm using binding {{row(Close_Date_1.selection, [0], ["min", "max"]).asDateRange("...
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279 views

Einstein Synced events are not events - what are they?

We have Einstein syncing events from our work google account into SF calendar. However, when these events are created, they are different from a regular event created in SF. This event was created in ...
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Einstein bot builder - binding variable not working

I have one chat bot that I want to display the actual value of the variable, but its displaying it as a text. According to trailhead this is the right approach to do so. This variable: ...
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Einstein Email Recommendation Implementation

I am new to Einstein email recommendation and trying to implement it. I have read the trail head and salesforce documentation. I have a few questions, Is it not possible to proceed and test the ...
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Load a lens inside a widget

Is there any way I can load or get the data from Lens to use it in a table widget? Atm I have a Lens with all my information filtered and I would like to use that filtered information in a bunch of ...
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1 answer
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Chat (bot) invitation button

I'm having a hard time trying to setup a proper chat invitation button in order to replace the original 'Chat with an expert' text with a single image I have already loaded as a static resource within ...
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How to change color in the header of the Einstein Bot

As much as I put the header as blue When the web page load, the header show black, why? in this documentation https://help.salesforce.com/s/articleView?id=sf.snapins_chat_branding.htm&type=5 don'...
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Einstein Streaming Updates through API not working

I know there is another question out there similar to mine. When I make the Postman call, I receive a 401 error (unauthorized). I've checked the API_Key. Is this related to the whitelisting ...
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What values should be in the catalog in the product type field?

According to the documentation: https://help.salesforce.com/s/articleView?id=sf.mc_pb_catalog_field_definition.htm&type=5 , the product type field is required in products catalog. I cann't ...
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onConnectionError event in Einstein bot

IN what scenario does the onConnectionError occur and is it only when the chat is ended does this event gets fired.What I can see is that the event only gets triggered after the chat is ended by the ...
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Einstein Activity Capture Setup

Our organization currently uses 2 different email addresses to separate internal (email A) and external communication (email B). Email A is currently in Microsoft Exchange and Email B is currently ...
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Einstein bot go to confused dialogue on second time

whenever the user input something it should go to confused dialogue but in my bot when I user input it is not going to dialogue but on the second time it is going to confuse dialogue so I want it ...
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how to programmatically turn on Einstein email tracking settings in scratch org

EDIT: my question is prob a diff way to ask this I get this error in my CLI when pushing source: In field: field - no CustomField named ListEmail.DeliveryRate and I've discovered that the error is ...
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Embedded chat on website not loading css correctly

After made some changes to Einstein bot apex files and published in production some strange things happen on our production website embedded chat so basically did not change anything that was related ...
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Way to restrict domain URLs in Marketing Cloud Einstein Web Recommendations tracking

We have few websites with Einstein Web Recommendations tracking scripts set up. Is there a way on MC side, without deleting a script from websites, to restrict tracked domain URLs only to certain ones,...

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