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Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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How can I avoid having my behavioral trigger content block show “undefined” for blank/null values in my product catalog?

I’m using a behavioral trigger content block to show product link, price, and size. Certain products don’t have a size in the product catalog, when they show in abandoned cart email an “undefined” ...
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Centering Banner in Einstein Content Selection

Hello I have an email that I am using custom blocks with and I dropped in an einstein content selection block. The issue is this block is left aligned and I am unable to make it centered. On top of ...
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Einstein Activity Capture - Attendees are not receiving notifications when added to an Event

Requirement: when a Salesforce (SF) User creates an Event and adds Attendees (Users) on that Event, each Attendee should receive an invitation email enabling them to add that Event to their respective ...
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3 votes
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Einstein bot API Unauthorized connected app

[Context] I'm trying to build connect via API to the Einstein Bot API. I carefully, followed the set up mentioned here. https://developer.salesforce.com/docs/service/einstein-bot-api/guide/get-started....
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Whatsapp and Einstein Bots - Am I forgetting some configuration?

I'm participating in a project with a Chatbot integration with Whatsapp via Salesforce. I've never worked with it before so it's been a challenge. We did all the setup up to phone confirmation (which ...
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Can I somehow force Einstein to build it's recommendation lists for all product brands that I have in my product catalog?

I have a custom field named Brand inside my product catalog. Is there a way to have Einstein build it's recommendation lists based on this field, so that every brand would always have recommendations? ...
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Salesforce Chatbot - Uncaught Error: getSessionData requires two non-null arguments

While integrating Chatbot to mobile application, getting below error [chromium] [INFO:CONSOLE(2)] "Uncaught Error: getSessionData requires two non-null arguments (domain, keys).", source: ...
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Is it correct to put STO right before each email in the journey?

STO uses a Machine learning algorithm to decide what time is a perfect send time for each contact that enters the journey, hence increasing the open rate for each email. So my question is, is it ...
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Is it possible to add collect tracking code(Einstein Recommendation snippet) to Mobile app

In Einstein Email Recommendation, I could see that we can add the javascript snippet to website in order to track customer behaviour and send data to Einstein. After reading through the salesforce ...
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Einstein/Tableau CRM Date range binding filter by previous

I have a requirement where I'm using a Date widget as a binding to filter a table column. I'm using binding {{row(Close_Date_1.selection, [0], ["min", "max"]).asDateRange("...
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Einstein Synced events are not events - what are they?

We have Einstein syncing events from our work google account into SF calendar. However, when these events are created, they are different from a regular event created in SF. This event was created in ...
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Einstein bot builder - binding variable not working

I have one chat bot that I want to display the actual value of the variable, but its displaying it as a text. According to trailhead this is the right approach to do so. This variable: ...
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2 answers
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Einstein Email Recommendation Implementation

I am new to Einstein email recommendation and trying to implement it. I have read the trail head and salesforce documentation. I have a few questions, Is it not possible to proceed and test the ...
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Load a lens inside a widget

Is there any way I can load or get the data from Lens to use it in a table widget? Atm I have a Lens with all my information filtered and I would like to use that filtered information in a bunch of ...
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Chat (bot) invitation button

I'm having a hard time trying to setup a proper chat invitation button in order to replace the original 'Chat with an expert' text with a single image I have already loaded as a static resource within ...
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How to change color in the header of the Einstein Bot

As much as I put the header as blue When the web page load, the header show black, why? in this documentation https://help.salesforce.com/s/articleView?id=sf.snapins_chat_branding.htm&type=5 don'...
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Einstein Streaming Updates through API not working

I know there is another question out there similar to mine. When I make the Postman call, I receive a 401 error (unauthorized). I've checked the API_Key. Is this related to the whitelisting ...
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What values should be in the catalog in the product type field?

According to the documentation: https://help.salesforce.com/s/articleView?id=sf.mc_pb_catalog_field_definition.htm&type=5 , the product type field is required in products catalog. I cann't ...
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onConnectionError event in Einstein bot

IN what scenario does the onConnectionError occur and is it only when the chat is ended does this event gets fired.What I can see is that the event only gets triggered after the chat is ended by the ...
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Einstein Activity Capture Setup

Our organization currently uses 2 different email addresses to separate internal (email A) and external communication (email B). Email A is currently in Microsoft Exchange and Email B is currently ...
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Einstein bot go to confused dialogue on second time

whenever the user input something it should go to confused dialogue but in my bot when I user input it is not going to dialogue but on the second time it is going to confuse dialogue so I want it ...
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how to programmatically turn on Einstein email tracking settings in scratch org

EDIT: my question is prob a diff way to ask this I get this error in my CLI when pushing source: In field: field - no CustomField named ListEmail.DeliveryRate and I've discovered that the error is ...
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Embedded chat on website not loading css correctly

After made some changes to Einstein bot apex files and published in production some strange things happen on our production website embedded chat so basically did not change anything that was related ...
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1 answer
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Way to restrict domain URLs in Marketing Cloud Einstein Web Recommendations tracking

We have few websites with Einstein Web Recommendations tracking scripts set up. Is there a way on MC side, without deleting a script from websites, to restrict tracked domain URLs only to certain ones,...
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Does setting Einstein 'almost saturated' number in Journey Builder override SFMC's AI?

I wanted to get clarification on the Einstein Frequency 'almost saturated' feature in Journey Builder: The documentation for Marketing Cloud suggests that the Einstein email saturation score is ...
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Einstein Data Capture not creating record

I'm using Einstein Data Capture and according to the documentation the event and contact record can be effectively created in salesforce and not just synchronized. Running some tests, I had moments ...
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1 vote
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Show all Einstein Activities for users that left the company?

We have Einstein Activity Capture on, and it works. Our settings are 'Shared to All'. (Note: even with this setting, Einstein still hides certain emails, based on it's own AI) We have users that have ...
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Is a visualforce page required/needed for Einstein Bot?

I'm in the middle of troubleshooting our bot which keeps breaking. I've gone thru resource after resource over the setup but each of those resources haven't mentioned a visualforce page. Someone else ...
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How to make "Chat with an expert" disappear after ending the chat?

I have two Bots, Tom and Tevez, these Bots run on a SPA (Single Page Application) The SPA has two buttons: The following happens: Users can talk normally with one of the Bots, but when he closes the ...
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Add new contact button in Einstein Activity Capture

Hello, I would like to add the "New Contact" button in Einstein Activity Capture on the user record. Currently, there is only have the "New Lead" button and I don't know what I ...
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2 votes
1 answer
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Using Einstein Activity Capture, unable to show Mails and Events in custom components

We have Einstein Activity Capture activated in our Org. We want the synced events and mail to be part of our custom component. Since these records are not stored in Salesforce we are not able to show ...
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Is there a way to prevent product duplicate recommendations when using Einstein?

We're using an Einstein Recommendations logicID to pull in 3 products. Example: Cat Product | Fish Product | Dog Product But sometimes, the same product recommendation will appear twice. Example: Cat ...
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How to avoid duplicates in Einstein recommendations?

If using 2 Einstein modules in an email, each with different logicIDs, is there a way to avoid the same product being populated? For example, in the scenario below, the same cat product shows within ...
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How to Calculate Average days in Dashboard with Analytic studio

I have two fields called the decision_overide_date__c(date) and Created Date(date) Need to find the average in between these two fields, in the dashboard of the analytic studio. But if choose those ...
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Url in Einstein Bot dialogs

Is there a way to display a clickable url in Einstein Bot dialogs? Currently the dialog displays just the text. We are using Live Agent and not the embedded service. Any ideas? Our end goal is to ...
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Einstein Language - intent - Training error - Epoch was not reported within the time limit 5400 seconds

we are experimenting with Einstein Language Intent, but we are not able to complete the training process because it goes in error with the message => Epoch was not reported within the time limit ...
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Field Validation Error while deploying Einstein Dashboard

I have a dataflow called "Market_Dataflow". While deploying this dataflow in lower environments, it got validated and deployed without any error but while deploying into Production, we were ...
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I want to show the measure total in a bar chart same as the funnel chart on top

I need help regarding this issue. I want to show the same measure total as in the funnel chart and on my bar chart at the place of subtitle is it possible. and I also want to change the measure total ...
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How to get multiselect menu in einstein bot

I have a requirement where the user need to select more than one menu option currently i am displaying it dynamically. But i need it to be able to select more than one value. Please help. Thanks in ...
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1 vote
1 answer
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Interaction studio einstein recipe not working

We have created a einstein recipe with only one ingredient "Any eligible item". We could see products coming from the website under catalog->Products too. The Recommendations are enabled ...
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Einstein Bot Input Recommendations don't build

I've been trying to build Input Recommender for quite some time now and the only piece of information I'm getting is: there was an issue building input recommender. turn the feature on again After ...
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selection binding in einstein analytics

I'm trying to do selection binding in einstein analytics but only first toggle is working rest other two toggle are not working I have shared my screenshot and i am sharing my query groups: {{column(...
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Possibility of customizing Einstein Bot using basic CSS ,JS combination and avoiding a custom component

I am trying to customize Einstein bot so that I can hide the chat everytime I minimize Hide the minimize button I was just trying to utilize the DOM structure and using JS write an event on the ...
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Error displaying dynamic menu values

I don't know why it's displaying the <Object> instead of displaying the correct values I entered. All values are being passed correctly, the error appears to be in the display only. Can someone ...
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Change chat transfered from bot to lastname to firstname

When I click Transfer to Agent from the bot window I see chat transferred from example-Jana to LastName of the agent' but i want to see the first name only instead of the last name or inclusion of ...
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2 votes
1 answer
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INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error thrown in random places

Recently I've started getting error message: System.DmlException: Upsert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, Access to entity 'AIInsightValue'...
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31 views

IS (Evergage) NBA and Einstein NBA

I am trying to understand how IS NBA and Einstein NBA could work hand in hand. I have been trying to find documentation and use cases for this but have failed so far. Anyone has seen anything or know ...
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1 answer
263 views

product catalog and Einstein email recommendation [closed]

Can someone please explain me what is the use of product catalog in Einstein email recommendations Thanks In Advance, Nikhila
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1 answer
88 views

Einstein Bot - Whatsapp to Specific agent

I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to ...
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How to Deployment My Bot

I have a bot, this bot doesn't exist in production org and I am trying to upload my bot in production org but I cannot, he give an error: Invalid action reference: null My change sets: Response: ...
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