Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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19 views

Einstein Activity Capture SOQL [duplicate]

How can i select e-mails activities received using Einstein Activity Capture? Or i can just see records in the activity history?
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Integrate Einstein Bot with whatsapp [closed]

I need to integrate Einstein with whatsaap or telegram, I know that salesforce itself has ready integration with whatsaap, but it is not free for non-production environments. At the moment, I'm trying ...
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8 views

Einstein Activity Capture-User unable to connect their microsoft exchange account with Einstein

One of my users unable to connect their Microsoft exchange account with Einstein. I have assigned permission set license- Standard Einstein Activity Capture User & permission set-Standard ...
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How to change the UI of Einstein Chat Bot in Salesforce. Already tried Branding but i want to change more?

I have gone through the bot cookbook. I want to change the complete UI of Salesforce Einstein Bot. I have gone through Snapin Chat Web developer Guide How to change the CSS of Bot ? Please share the ...
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18 views

Object type of email synchronized with Outlook

I use Einstein Activity Capture to synchronize emails between Office and Salesforce. When I send an email to a contact from Outlook, the email is synchronize with the contact in Salesforce. ...
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Tealium Tag Manager and Einstein Cart Triggers

Client uses Commerce Cloud, connected to Marketing Cloud via the Cartridge, and we'd like to configure Abandoned Cart triggers using Einstein. When we asked the client to install the Collect Code ...
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Unable to push salesforce EinsteinBot Version to Sandbox from VS-Code

** <members>*</members> <name>Bot</name> </types> <version>51.0</version> **I'm not able to push the EinsteinBot version XML from Vs-code to ...
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Prediction Builder

is it possible to Create prediction on how much records will get created in particular object in next month on the basis of old data with the help of Einstein prediction builder in salesforce. I want ...
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Why isn't Salesforce Einstein OCR working with public links hosted by my domain?

I am currently working on integrating Einstein OCR functionality to detect the content of a certain .pdf or .jpg file. The issue I'm facing regards the inability of the API to access documents that ...
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Emphasize purchased products & wishlisted products in Einstein Recommendation

We now have a use case where we need to get Einstein recommendation to emphasize products the customer has added to wishlist & previously purchased, before logics that personalize based on product ...
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1answer
54 views

New behavioral triggers Abandoned Cart block showing one product twice with regular and sales price

We are using the new Behavioral triggers block and we are having an issue... Most of the time, the product is showing twice. It appears to be showing the Master and Variant from the catalog. But I ...
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Einstein Bot License and Access Doubt

I had a requirement of setting up Einstein Chatbot for various storefronts and I had few questions which as posted as below: If a Einstein Chatbot is placed on various storefronts (CloudCraze/B2B ...
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Einstein Web Recommedation reporting buggy for clicks and purchases

We are using web & email recommendations out of Salesforce Marketing Cloud and have trouble with the reporting tab on the web recommendations. It shows weird values for Influenced % and ...
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83 views

Einstein Engagement Frequency understanding

I am having issues understanding how the Einstein Engagement Frequency dashboard work. I see we have a high % of consumers who are oversaturated but I cannot see the reason why (apart from the number ...
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1answer
70 views

Einstein dataflow sync node error

I am trying to create a data set for Campaign object in our sandbox but get an error on Sync Campaign (Replication) when the dataflow runs: Something went wrong while executing the Sync_Campaign node: ...
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61 views

API for Einstein Content Selection

I want to automate pushing new assets to Einstein Content Selection. Is there a way to do that like an API? Also I’m wondering if there is a way to mark assets that are already in SFMC Content Builder,...
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27 views

FIle Transfer in Chat (Einstein Bot)

when i am requesting file from the visitor using einstein bot the user uploads a file under 5mb but it does not show up in the agent chat it shows waiting for visitor.attaching what i am seeing.what ...
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Auto Popup live chat option

For one of my clients, I'm implementing live chat with the Einstein Chatbot. I'm want to auto open the chat option with some predefined text like Need any help Currently, all the users have to click ...
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Einstein Activity Capture doesn't sync followed contacts

Hello, I use Eintein Activity Capture to sync contacts, emails and events with Oulook (I have more thant 100 000 contacts in Salesforce). In the advanced sync settings tab, I checked "Sync ...
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Contacts are not synchronized with Einstein Activity Capture

Hello, I test Einstein Activity Capture to synchonize contacts and emails between Salesforce and Outlook in a sandboxe. I followed the trailhead (https://trailhead.salesforce.com/en/content/learn/...
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Einstein Analytics - SAQL - Compute expression in Dataflow - Convert date field to Quarter Year (“ie Q1 YYYY”)

I am trying to create a new column that is able to take a date field and essentially turn it into a text string that indicates the quarter and year based on the date being pulled (i.e., if the month ...
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41 views

Disable contact birthday events with Einstein Activity Capture

is there a way to disable contact's birthday event with Einstein Activity Capture? Every day, I get a lot of event notifications in Outlook because of contact's birthdays. Thanks
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21 views

Einstein Analytics dashboard picklist value is not showing

we have a dashboard with 3 datasets, but in the dashboard while choosing a picklist value we are not able to see the 4th value, all recordtypes have access to that field. What could be the other ...
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199 views

Einstein STO split test in Journey Builder

In Marketing Cloud I have 79.131 Email addresses, and 10.939 of these have an Assigned Personalized Send Time. In Marketing Cloud Journey Builder I want to split my audience into two: I want those ...
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Einstein Prediction is not re-calculating

I want to predict that Opportunity will be won or lost. I created a model where i have set the "Yes" and "No" Example Set. My model is working well. When I create/update the ...
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When a WaveDataFlow is scheduled - where the information is stored? Which metadata type is referred to view

We have a job scheduled WaveDataFlow to run every 2hours in our Production org. And some user has modified the scheduled job to run every 24hrs instead of 2h. We have verified the AuditTrailSetup but ...
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1answer
59 views

Einstein Bot with Apex Rest Callout Error: INSUFFICIENT_ACCESS

My Einstein Bot is asking for some parameters and should call an Apex Class with those parameters. There is one Class kinda like a Controller which is called by the Einstein Bot itself, which calls ...
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39 views

Technical Feasibility - converting a CURL to Apex

Caveat, I am very unfamiliar with APEX and coding in general. Objective: I am trying to post to Einstein Named Entity Recognizer API. The docs provide this curl example: curl -X POST -H "...
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51 views

Einstein Vision : Train a Dataset : Failed to get dataset download url

I have created two datasets via REST API calls, one with a dropboxlink to the .zip file and one from the .zip file on my local drive. Both datasets are available and the statusMsg is SUCCEEDED. When I ...
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54 views

Einstein Bot Custom vs Context Variable

What is the difference between context vs custom variable when configuring Einstein bot?
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1answer
82 views

Is it possible to run JS from either apex from a flow?

I am building an einstein bot, and I want to get the url (window.location.href) of the chatbot in the MIDDLE of the einstein bot dialogue (and therefore extraprechatformdetails won't do the job here.) ...
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What are the requirements to be added to the Einstein_MC_Predictive_Scores data extension?

Documentation states: Einstein requires historical contact or subscriber engagement data, including at least 1,000 events in the 90 days before activation. It can take up to 90 days to generate ...
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Hi, How can I get a Multi select options in Einstein Bot

I am looking on how I can implement multi select options in Einstein bots? Do I need to use lightning component. If yes, how I can link lightning component in Einstein bots page.
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186 views

How to join/cogroup by multiple fields in SAQL?

I am new to SAQL and am trying to join two datasets (let's call them q and r) using cogroup. I have 4 columns in each table (let's call these A, B, C and D). Columns A - C are the same in both ...
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83 views

How to use Hyperlink in Einstein ChatBot

Need to show Hyperlink in Einstein ChatBot. For example - Link - www.google.com rather than giving the full URL, I will show "Click Here" from the chatbot and once a customer clicks on the ...
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63 views

Pass ID from URl to filter condition in Wave Dashboard lightning component

I have a Lightning APP page , where we embed Wave/Einstein dashboard using wave:waveDashboard lightning component. I need to set filter condition where I need to use the ID from the URL of the ...
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1answer
41 views

smartdatadiscovery​/predictionDefinitions

I am having issues in executing smartdatadiscovery​/predictionDefinitions API via workbench - I am gettging the below exception Service not found at: /services/data/v50.0/smartdatadiscovery​/...
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43 views

How to calculate percentile using einstein data flow's “compute expression” or using “data recipe”?

I would like to calculate the percentile value using compute expression but i am getting "invalid field expression for field 'Upper': Cannot use aggregate function: percentile_disc (...
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73 views

How to customize embedded_svc.settings.defaultMinimizedText = 'CHC Bot'; //(Defaults to Chat with an Expert) based on the window.location.href

i want to make a customization to my einstein bot while it's in its waiting state. In other words, I want to be able to customize what it shows for the defaultMinimizedText: (embedded_svc.settings....
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11 views

Not able to create Datasets for Image classification

We are in process of image classification using Einstein image classification and have to find out the type of image that is being uploaded. First I am trying to create a dataset for parking and ...
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29 views

Marketing Cloud Email and Web Recommendations product catalog refresh schedule is no longer working

I have a problem with clients' product catalog refresh schedule in Email/Web Recommendations. It stopped working on daily intervals starting 16 Nov. When I click Save and Refresh it correctly ...
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56 views

Einstein Article Recommendation via API

I need to expose Salesforce Articles to external website via API. Parameterized search works perfectly fine. But the requirement is to add an additional layer of intelligence on the search capability. ...
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48 views

Global Filters from dynamic selection

I've created a SAQL query that uses {{ cell(MyQuery.results,0,"ColumnName").asString() }} to create a dynamic filter and it works perfectly with my Pillbox selection. The question that I ...
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1answer
305 views

How to render file upload LWC in the middle of a conversation in Einstein Bot?

I am working in developing an Einstein Bot where after some discussion with the customer the bot would ask customer to upload an image or a document and then finally create a case along with with the ...
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16 views

Schedule Einstein Chatbot Activation

I want to activate Einstein chatbot at certain hours, like i want to automate the activation of it. For example, Schedule activation each day at 6AM to 6PM. How can i do that?
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1answer
267 views

How to get window.location.href as a variable in einstein bot

I need to get the URL of the webpage that my einstein bot is sitting on. The reason is because we are using the same bot on multiple websites, and want to change the message display widgets based on ...
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1answer
90 views

Einstein Web recommendation - Custom scenarios

I have a following use case: Customer wants to send 3 different emails and recommend 3 different products on the web to the customer: Products that are regularly bought Product that user did not buy ...
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98 views

Chat LWC Pack app issue embedding screen flow

I am trying to find a way to embed a youtube video in my Einstein bot. Here is the method I'm trying: This "Chat Lightning Web Component Pack" app (https://appexchange.salesforce.com/...
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Cant see Einstein Predictions

I Cant see Einstein Predictions for certain user/s. I have assigned the license to the User and tried assigning all sorts of permissions sets that I found referenced in different Articles (Ai Record ...
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193 views

Einstein Activity Capture download email from AWS

In Einstein Activity Capture, email is "captured" and stored in AWS, not Salesforce. Is there any way to get the email from AWS into Salesforce? For example using Analytics REST API or ...

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