Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

Filter by
Sorted by
Tagged with
0
votes
0answers
16 views

Einstein recommendations in Veeva CRM [closed]

I have a use case in which client would like to use Einstein (Next best action) in Veeva CRM. Did anyone do this ever before? Would love to hear your experience. What are the limitations compared to ...
0
votes
0answers
13 views

How to get the logged in community user from Einstein bot [closed]

Is there any way to get the logged in community user from Einstein Bot
0
votes
0answers
9 views

How to calculate percentile using einstein data flow's “compute expression” or using “data recipe”?

I would like to calculate the percentile value using compute expression but i am getting "invalid field expression for field 'Upper': Cannot use aggregate function: percentile_disc (...
0
votes
0answers
11 views

How to customize embedded_svc.settings.defaultMinimizedText = 'CHC Bot'; //(Defaults to Chat with an Expert) based on the window.location.href

i want to make a customization to my einstein bot while it's in its waiting state. In other words, I want to be able to customize what it shows for the defaultMinimizedText: (embedded_svc.settings....
0
votes
0answers
11 views

Not able to create Datasets for Image classification

We are in process of image classification using Einstein image classification and have to find out the type of image that is being uploaded. First I am trying to create a dataset for parking and ...
0
votes
0answers
12 views

Marketing Cloud Email and Web Recommendations product catalog refresh schedule is no longer working

I have a problem with clients' product catalog refresh schedule in Email/Web Recommendations. It stopped working on daily intervals starting 16 Nov. When I click Save and Refresh it correctly ...
0
votes
0answers
18 views

Einstein Article Recommendation via API

I need to expose Salesforce Articles to external website via API. Parameterized search works perfectly fine. But the requirement is to add an additional layer of intelligence on the search capability. ...
0
votes
0answers
7 views

Global Filters from dynamic selection

I've created a SAQL query that uses {{ cell(MyQuery.results,0,"ColumnName").asString() }} to create a dynamic filter and it works perfectly with my Pillbox selection. The question that I ...
0
votes
0answers
25 views

How to render file upload LWC in the middle of a conversation in Einstein Bot?

I am working in developing an Einstein Bot where after some discussion with the customer the bot would ask customer to upload an image or a document and then finally create a case along with with the ...
1
vote
0answers
11 views

Schedule Einstein Chatbot Activation

I want to activate Einstein chatbot at certain hours, like i want to automate the activation of it. For example, Schedule activation each day at 6AM to 6PM. How can i do that?
0
votes
1answer
31 views

How to get window.location.href as a variable in einstein bot

I need to get the URL of the webpage that my einstein bot is sitting on. The reason is because we are using the same bot on multiple websites, and want to change the message display widgets based on ...
0
votes
1answer
29 views

Einstein Web recommendation - Custom scenarios

I have a following use case: Customer wants to send 3 different emails and recommend 3 different products on the web to the customer: Products that are regularly bought Product that user did not buy ...
0
votes
0answers
17 views

Chat LWC Pack app issue embedding screen flow

I am trying to find a way to embed a youtube video in my Einstein bot. Here is the method I'm trying: This "Chat Lightning Web Component Pack" app (https://appexchange.salesforce.com/...
0
votes
0answers
19 views

Cant see Einstein Predictions

I Cant see Einstein Predictions for certain user/s. I have assigned the license to the User and tried assigning all sorts of permissions sets that I found referenced in different Articles (Ai Record ...
0
votes
0answers
22 views

Einstein Activity Capture download email from AWS

In Einstein Activity Capture, email is "captured" and stored in AWS, not Salesforce. Is there any way to get the email from AWS into Salesforce? For example using Analytics REST API or ...
0
votes
0answers
14 views

Einstein Recommendation Reaction Extraction

I am curious on how to extract Recommendation Reactions data. I understand that within Salesforce I can use: Apex ConnectApi.NextBestAction Reporting on Recommendation Reactions primary object ...
0
votes
2answers
41 views

IGO_PROFILES not being populated by setUserInfo

I'm trying to generate email recommendations with Einstein, but I can't get users added to the IGO_PROFILES data extension. I'm following the directions to the letter as far as I can tell. I'm also ...
0
votes
0answers
28 views

How to add Image in Einstein Analytics Table for each row

I am new to Einstein Analytics probably one week old. I want to add image in a column for each row. Suppose I have a column called FeedbackLink(which is basically formula field having image in ...
0
votes
1answer
13 views

routing omnichannel message to our own custom-made chat plugin

I have integrated the web bot on a community page in Salesforce and configured the appropriate Einstein Bot using Dialog and Intent successfully. Now, in order to receive the message from a customer ...
0
votes
0answers
15 views

Salesforce Einstein Analytics : How to creat datset based on CSV file using wave API

I've been trying to create dataset based on a CSV file. Here is my csv file. Name,Amount,CloseDate opportunityA,100,6/30/2014 opportunityB,99,1/31/2012 opportunityC,98,6/30/2014 opportunityD,95,1/31/...
0
votes
0answers
16 views

How much sample data per intent is good enough for Einstein Intent API?

I tried different number of combinations for training Einstein Intent models. and found out following training accuracy on average. 20 sample data per intent -> 15% training accuracy 60 sample data ...
0
votes
0answers
26 views

Sales Cloud Einstein

My customer uses Salesforce, however wants to use Sales Cloud Einstein. What are the things required for them? Can they use in the same salesforce org Do they need extra licensing Does it require an ...
0
votes
0answers
20 views

IGO_Products Updated Uuid

I'm having trouble updating the Uuid filed in our IGO_Products data extension. The first time I uploaded a Product Catalog I mapped the wrong field to the 'Product Code' (mapped it with product type). ...
0
votes
0answers
46 views

Custom pre-chat before Live Chat

I have a tricky question to ask. I have to transfer the chat from the Einstein Bot to the Live Chat. I'm aware of the Pre-Chat settings where we can insert custom code (lwc, aura) on the E.Bot. My ...
0
votes
0answers
30 views

IGO_Views Error

We recently installed Collect Tracking Code and I have turned on the Data Extensions to populate the data but not all of the IGO_VIEW skus are being populated. You can see below that the Track Item ...
0
votes
2answers
132 views

Edit behavioural trigger content block: productLink

I am currently in the process of implementing behavioural triggers content block. I have a scenario in which the default product link from product catalog refers to a certain region that will not ...
0
votes
0answers
13 views

Unable to Update the format of the images used in Einstein Analytics Template

I generated a Template for analytics app using Vs Code and Salesforce CLI,after that I found out that somehow the images that were used in that analytics app were in "svg" format which is ...
0
votes
0answers
32 views

Can we change format of Datetime variable in einstein chatbot Salesforce?

In Einstein Bot as I see, after client answers an question about datetime, salesforce will display our datetime with MM/DD/YYYY format. I want to change that format to DD/MM/YYYY. Can we customize ...
1
vote
0answers
56 views

How do I use a LWC to execute an Einstein Next Best Action Strategy?

I am attempting to create a custom front end for Einstein Next Best Action using Lightning Web Component on the Account record page. I would appreciate some help writing the fetch() request since what ...
0
votes
0answers
72 views

SAQL query from Apex

I'm trying to get some records from Einstein Analytics in my developer console. public class SuperClass { public String action; public String responseId; public Results ...
0
votes
3answers
186 views

New Behavioral Triggers No Data in Data Extension

Has anyone used these yet? Very new, they just released them within the past couple of months. I have collect tracking code installed and I am seeing that carts are tracking in Web and Mobile ...
0
votes
0answers
22 views

Einstein Bot: Flow to get order automatically transfers to agent when incorrect input is entered

I implemented order look ups within my bot. My problem is, when the look up fails, the bot does not display an error message or anything, it automatically attempts to transfer to agent. Otherwise it ...
0
votes
1answer
60 views

How to map setUserInfo value to Subscriber record for Einstein Recommendations

I understand it's possible (even desired) to pass something other than an email address (hashed) through the email parameter for the Einstein Collect Code, for setUserInfo: <script type="text/...
0
votes
1answer
54 views

Backup of Einstein Bot

Is there anyway to make a Backup of Einstein Bot and put it on Github or another place? An example is Metadata API or anything like that can download the Einstein Bot? We will lose the Bots Licenses ...
0
votes
1answer
56 views

Einstein Bot Builder Error when Build Model clicked: 'Your Model Requires Attention.' How to troubleshoot?

Unable to Build Model. I have adequate intents and utterances.
1
vote
0answers
65 views

Einstein Bot - Passing boolean into Apex action

I need to pass boolean value (NOT asked to the customer) to apex action and need to hard code it. I have an invocable method which takes a list parameters like (psuedo code) public class SomeClass{ @...
0
votes
0answers
21 views

Einstein on a different BU

I'm not pretty sure and I can't find information related on how to know if enabling Einstein on a different BU will increase the costs generated at an Enterprise level? I know certain features when ...
0
votes
1answer
51 views

Einstein Reply Recommendations not visible in setup

As per Summer'20 Release notes Help Chat Agents Respond Faster with Einstein Reply Recommendations is generally available. But I don't see 'Reply Recommendations' in setup, both in Lightning and ...
0
votes
2answers
63 views

SFMC Email recommendations: Remove individual items from cart

Would it be possible to create a script that removes individual items from the cart, with the current setup of Email Recommendations? For the implementation of Email Recommendations, we are looking ...
0
votes
1answer
70 views

Localized Fields in Einstein Catalog

I am building a catalog for Einstein Email Recommendations and I need to merge data from different countries. I know that I need to have localized fields for Regular Price Display and Sales Price ...
0
votes
1answer
20 views

Send Time Optimization Expected Behavior With Wait Activities

I have a journey with the following flow: Enter Journey at 10am Email 1 Sent 7 Day Wait Activity 24hr STO Activity Email 2 Sent 7 Day Wait Activity 24hr STO Activity Email 3 Sent The contact in ...
0
votes
1answer
58 views

How does Einstein STO handle unengaged users?

If any of you have experience with Einstein STO, how does it handle the unengaged users? Is there a way to see these users within SFMC tool upon deployment? Also, is there a way to control scheduling/...
1
vote
3answers
48 views

Migrating Einstein Activity Capture

I am migrating the data from one org to another. In order to that, I need to migrate the Einstein Activities also. I would like to ask you that how can I transfer the Einstein activities from one org ...
0
votes
0answers
36 views

Einsten Send Time Optimization in SFMC Questions

Looking to see if anyone has experience using Einstein Send Time Optimization within Salesforce Marketing Cloud. I reached out to SFMC support yesterday asking about the following: Is there a way to ...
0
votes
0answers
24 views

Unable to convert text date into date format

I guys I am trying to convert a text date, "12/31/9999" to date format using dataflow in einstein but getting max row failed error. How can i acheive this toDate('textdate',"MM/dd/yyyy&...
0
votes
1answer
100 views

Shopify: How do I hash an email for Einstein web/email recommendations in Marketing Cloud?

Hello wonderful MC developers, Two questions: If I'm not passing an email address via the url, do I still need to hash it? When I don't md5 the email address in theme.liquid, Marketing Cloud is able ...
0
votes
0answers
13 views

Does Einstein consider tracking preferences in its analysis?

we are using the DoNotTrack attribute in some customer accounts. So often we have contacts we track and contacts we do not track in the same delivery. The standard reports do not differentiate between ...
0
votes
0answers
12 views

Global Filter Based on Query not Dataset?

I've got custom binding to all the widgets on the page to a static toggle (regions in the world). Problem is that when I get everything filtered based on this toggle the values in the global filter ...
0
votes
0answers
25 views

Can Einstein Bot recognise two different Intent associated with same Dialog?

I'm not able to build Model for Einstein Bot, for that it's asking me to have at least two Intent. I already have more than 2 intent with Some Dialogs, but they are not present in the Menu option. ...
0
votes
0answers
11 views

Ask questions to a user with Einstein bot

I test a community with Einstein bot. I would like to know if it's possible to replace the form at the beginning of the chat with few questions, one after one and at the end use answers to create a ...

1
2 3 4 5 6