Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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23 views

Has anyone tried content recommendation for blogs using Einstein Email & Web recommendation? [closed]

I would like to try the Einstein email & Web recommendation feature to recommend blog content on email & web-based on the user behavior & few conditions (visited related content or top ...
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16 views

Unable to convert text date into date format

I guys I am trying to convert a text date, "12/31/9999" to date format using dataflow in einstein but getting max row failed error. How can i acheive this toDate('textdate',"MM/dd/yyyy&...
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How to implement Salesforce Einstein chat boat in other website? [closed]

When I implement chat code in other website website full load to other link and 2 new popup are showing , I am stuck in this problem ? Please help me thanks in advance
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24 views

Shopify: How do I hash an email for Einstein web/email recommendations in Marketing Cloud?

Hello wonderful MC developers, Two questions: If I'm not passing an email address via the url, do I still need to hash it? When I don't md5 the email address in theme.liquid, Marketing Cloud is able ...
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Does Einstein consider tracking preferences in its analysis?

we are using the DoNotTrack attribute in some customer accounts. So often we have contacts we track and contacts we do not track in the same delivery. The standard reports do not differentiate between ...
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Global Filter Based on Query not Dataset?

I've got custom binding to all the widgets on the page to a static toggle (regions in the world). Problem is that when I get everything filtered based on this toggle the values in the global filter ...
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11 views

Can Einstein Bot recognise two different Intent associated with same Dialog?

I'm not able to build Model for Einstein Bot, for that it's asking me to have at least two Intent. I already have more than 2 intent with Some Dialogs, but they are not present in the Menu option. ...
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6 views

Ask questions to a user with Einstein bot

I test a community with Einstein bot. I would like to know if it's possible to replace the form at the beginning of the chat with few questions, one after one and at the end use answers to create a ...
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14 views

Einstein Bot, general error handling

i've made a bot that execute some call to Apex Classes methods, and redirect user through different dialogs. For example, when an Apex Actions lasts more than 10 seconds, an exception will be raised ...
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16 views

Salesforce Einstein article recommendations : Not working on Existing Cases in Org but works on a new case

Salesforce Einstein article recommendations : Not working on Existing Cases in Org but works on a new case .
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23 views

What license do I need to enable Einstein in Chat Bot?

I have created a chatbot in my org. I want to enable Einstein for that Einstein chatbot in my org. Is there any specific license that I need? It looks like before enabling that, the bot will just ...
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14 views

How to make Managed package with Einstein Analytics Assets(Dataflow, Dashboard)?

I have salesforce (Custom Objects, LWC,Apex) and Einstein Analytics components(Dataflow,Dashboard,App) in my Dev Org. How to make the managed package so that the outcome of installing this package ...
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Can we use Entity Name used in one Dialog in another Dialog of Einstein Bot

I'm following the Einstein Bot developer cookbook, and I'm in this step. I'm trying to use the Entity Name "OrderNumberString" already used in Order Status dialog in Cancel An Order Dialog, but it is ...
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11 views

How to end Embedded salesforce chat

We are using salesforce einstein bot in .net website and working fine. the issue is if the user is initiated the chat and sign out the portal and logs in again the bot is still active. The bot session ...
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63 views

Einstein Localized Recommendation

Reference Post: Einstein localized recommendations not working Extract from the reference post: Update; We fixed it by copying the exact Einstein attribute names as our column names in > the ...
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1answer
23 views

Get Pre chat data in Einstein Bots

I have a bot deployed using Embedded Service. I'm following Einstein Bots Developer Cookbook. In my PreChat form, I'm getting customer Name, which I want to use while greeting. I have added below ...
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8 views

Einstein Analytics - Saved Lens

Is there any way that I can show the Saved Lens sitting behind the dashboard. i.e., When I click "Explore" on dashboard widget does it show the saved lens. I have a use case that on Einstein ...
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19 views

Is it possible to create dynamic reference line in waterfall chart or Funnel chart in Einstein Analytics?

I have tried to find adding reference line options under widget section. Not able to find anything.
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22 views

Enstein Web Recommendations for guest users

I am using Einstein Web Recommendations and I want to implement recommendations based on user. I provide the email parameter via Google Tag Manager and if I use a real email to filter the ...
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22 views

How to add custom object fields in a pre chat form

I have to display fields from a custom object in a Pre-chat form. The pre chat form currently allows the fields from standard objects (Case, Lead, Contact). If we design a VF page to display the ...
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36 views

Salesforce Einstein vs DialogFlow

I am planning to build a 'smart' BOT in my Salesforce org. The BOT should be able to have: A guided flow to help community users to: a. Forgot Password/Reset Password/Login Issue. b. Query the Case ...
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23 views

Salesforce Einstein Analytics and Marketing Cloud Objects Sync limits using inbuilt connector

We have connected Salesforce Einstein analytics with marketing cloud using EA's inbuilt marketing cloud connector. All data extensions in MC are being synced properly as long as the data volumes are ...
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1answer
39 views

Does Einstein Email recommendations support different websites?

I am not sure whether this is the right place to ask this question so sorry in advance. We have a website that has 3 versions (1 for each locale). A product may be in the catalog for 1 locale but not ...
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20 views

Return ContactPhone from Case Object as an output value

I have the following code to output ContactPhone from Case Object, I want to return that value as an output value in Einstein Bot to display a message with this returned ContactPhone value. The ...
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33 views

Voice to Text javascript for VF or lightning

Need to find a way to convert voice to text in salesforce. I know we have web speech API available but it only works for chrome browser and doesn't work for IE browser. Any other options available to ...
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2answers
32 views

BLOB is not a valid UTF-8 string for the Contentversion of einstein_platform.pem file

In Einstein Playground app developed by the Salesforce Lab, I have uploaded the einstein platform service private key file named einstein_platform.pem to complete my einstein platform service setup. ...
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20 views

Unable to Create DataSet from Default Salesforce DataFlow using Salesforce Data

I am Unable to Create DataSet from Default Salesforce DataFlow using Salesforce Data. Following warnings/errors are occurring. Tried Creating a new Dataset using Opportunity as the root object ...
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51 views

Salesforce Einstein get dataflowjob status REST API

I was able to call a dataflow through REST API with the following: Request: /services/data/v48.0/wave/dataflowjobs Request Body: { "dataflowId": "02K2w0000009xxxxx", "command" : "start" } ...
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14 views

Einstein Next Best Actions generates an error when trying to add a condition in Branch Selector Element. The error is attached

Sibyl is not a field, the field is First_Name. Which is a Text field. This only happens with Text fields and not with numbers or picklist fields.
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34 views

SAQL / Einstein Analytics query multiple relative date filters

How do I apply additional date filter logic to a query as shown here where grouping by date case closed (month)? I need to add an additional constraint for each month group where only cases created ...
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20 views

Einstein Next Best Action: best way to redirect the user to another page

I've setup an Einstein Next Best Action as follows: when the user views an Asset in a community, the Strategy uses Apex to see if that Asset's product has a related warranty product. If it does, the ...
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54 views

How to set current fiscal year as on load filter in Einstein Analytics?

I have created one Einstein Analytics dashboard for opportunity and in which i want to set filter on load of dashboard as current fiscal year which will show data of opportunity of current fiscal ...
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26 views

When calling Apex action from Einstein Bot , the object data is missing or few keys are not present

I'm doing a callout from Einstein bot using apex action, I'm storing the data in Object Variable in the chatbot. however, when I try to access the same variable in apex again by passing it as an ...
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37 views

Einstein Content Selection - attribute mapping

I want to use einstein content selection for a simple assortment banner at the end of a email. I have 3 attributes in the asset and in the send-DE that have to match (must match is checked). country ...
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1answer
18 views

Issue in creating Community with Customer Support Template

I am trying to create a community with "Customer Service" Template but the option is disabled. P.S: I am System Admin. Just to confirm, I also want to know can we built Einetin Bot on other ...
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10 views

Specific intent recognition

Is there a way to have the Salesforce bot recognize only selected intents in certain scenarios (dialogs/dialog places)? That is run a limited extent of the intent recognition engine on demand from ...
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34 views

Is it safe to load collect.js async

Looking at the library, collect.js will take the current window._etmc array and fire off all of the current items and then continue as normal. I would assume this is to support async loading of the ...
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139 views

Einstein Chatbot Agent Offline in Community Preview

I have set up an Einstein Chatbot, and I would like to test it in my community preview, however, it says: "Agent Offline", and I cannot get it to activate when previewing the community. Here is the ...
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1answer
51 views

Einstein Bot Rules not Executing

I have created a simple chat bot. I am asking if the customer wants to continue. I have created a new variable called Yes_No of type Boolean to store the answer from the question. I have then ...
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1answer
24 views

Need to get the most recent CaseHistory record for the particular date(Created Date) in the einstein analytics

I have the table like this:- CaseNumber CaseHistory Created Date 005 oo1 09/02/2020 002 10/02/2020 006 003 ...
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2answers
55 views

Collect.js Predictive Intelligence Set User Info Email Value

The "Marketing Cloud install collect tracking" documentation clearly states that to be able to use Predictive Intelligence then the setUserInfo email property must be the subscriber's email address. ...
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25 views

No protocol error when using einstein sentiment JWT

I am getting an error when I try to implement einstein sentiment, this is the error: 'no protocol: IU3....OIE"' The code stops running after I do a http.send. I am not sure what is going wrong, ...
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1answer
35 views

Einstein Content Selection / not matched attributes

I think I´ve learned that you can stear the asset by mapping the attributes of the send DE with the attributes of the asset. E.g. country "france" must match exactly. Now I can let rotate content in ...
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1answer
73 views

Einstein Content Selection / Attribute mapping

I want to discover the potential of the Einstein Content Selection feature. And therefore I have some ambiguities. It is said I have to "Pick a sendable data extension with customer profile data that ...
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17 views

Servicecloud and japanese language - few questions

I have got some questions regarding Salesforce/Servicecloud and japanese language. I do know Salesforce supports japanese language, but I am still not sure if about 2 specific things: Does that mean ...
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1answer
33 views

Einstein Analytics : Responsive Dashboard

Is it possible to make the dashboard responsive while clicking on cell in a values table? For Example I have 10 charts in a dashboard.Among that one is a value table.While doing a click on a ...
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1answer
48 views

STO for Time sensitive Campaigns?

How would Send Time Optimization work in Time sensitive case? If the offer is applicable only for 2 hours then STO will not work. Please correct if my understanding is wrong. Also STO campaign ...
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1answer
116 views

What will make an org eligible for Einstein Opportunity Scoring?

As per release note (Focus on the Right Deals with Opportunity Scores) they mentioned only if an org is eligible I will be able to use this free (now onwards) functionality. My question is what my ...
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1answer
26 views

Download analytics Lens, Datasets as Excel\CSV using Lightning component

I wanted to show Einstein analytics datasets or lenses in the lightning component and the user should have a button to download the datasets as excel or csv. Is there anyway to do it? Please advise.
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24 views

Why function in controller class is not returning any value for Einstein image classification?

Hi I'm new to salesforce Einstein. I'm trying to build salesforce image classifiction using Einstein. I will provide the link of image in browser & it will print predicted label & probability ...

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