Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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12 views

IGO_Products Updated Uuid

I'm having trouble updating the Uuid filed in our IGO_Products data extension. The first time I uploaded a Product Catalog I mapped the wrong field to the 'Product Code' (mapped it with product type). ...
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14 views

Custom pre-chat before Live Chat

I have a tricky question to ask. I have to transfer the chat from the Einstein Bot to the Live Chat. I'm aware of the Pre-Chat settings where we can insert custom code (lwc, aura) on the E.Bot. My ...
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IGO_Views Error

We recently installed Collect Tracking Code and I have turned on the Data Extensions to populate the data but not all of the IGO_VIEW skus are being populated. You can see below that the Track Item ...
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2answers
41 views

Edit behavioural trigger content block: productLink

I am currently in the process of implementing behavioural triggers content block. I have a scenario in which the default product link from product catalog refers to a certain region that will not ...
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21 views

How to forcast the opportuinty amount (stage, status, fiscal year, category wise) by prediction builder or with any other machanism [closed]

In one of my Salesforce application, I have created a child object of Opportunity object that has one to many relationship that stores some category. When the amount got credited into the child object ...
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13 views

Unable to Update the format of the images used in Einstein Analytics Template

I generated a Template for analytics app using Vs Code and Salesforce CLI,after that I found out that somehow the images that were used in that analytics app were in "svg" format which is ...
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15 views

Can we change format of Datetime variable in einstein chatbot Salesforce?

In Einstein Bot as I see, after client answers an question about datetime, salesforce will display our datetime with MM/DD/YYYY format. I want to change that format to DD/MM/YYYY. Can we customize ...
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23 views

How do I use a LWC to execute an Einstein Next Best Action Strategy?

I am attempting to create a custom front end for Einstein Next Best Action using Lightning Web Component on the Account record page. I would appreciate some help writing the fetch() request since what ...
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27 views

SAQL query from Apex

I'm trying to get some records from Einstein Analytics in my developer console. public class SuperClass { public String action; public String responseId; public Results ...
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3answers
49 views

New Behavioral Triggers No Data in Data Extension

Has anyone used these yet? Very new, they just released them within the past couple of months. I have collect tracking code installed and I am seeing that carts are tracking in Web and Mobile ...
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16 views

Einstein Bot: Flow to get order automatically transfers to agent when incorrect input is entered

I implemented order look ups within my bot. My problem is, when the look up fails, the bot does not display an error message or anything, it automatically attempts to transfer to agent. Otherwise it ...
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36 views

How to map setUserInfo value to Subscriber record for Einstein Recommendations

I understand it's possible (even desired) to pass something other than an email address (hashed) through the email parameter for the Einstein Collect Code, for setUserInfo: <script type="text/...
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21 views

Backup of Einstein Bot

Is there anyway to make a Backup of Einstein Bot and put it on Github or another place? An example is Metadata API or anything like that can download the Einstein Bot? We will lose the Bots Licenses ...
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1answer
25 views

Einstein Bot Builder Error when Build Model clicked: 'Your Model Requires Attention.' How to troubleshoot?

Unable to Build Model. I have adequate intents and utterances.
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29 views

Einstein Bot - Passing boolean into Apex action

I need to pass boolean value (NOT asked to the customer) to apex action and need to hard code it. I have an invocable method which takes a list parameters like (psuedo code) public class SomeClass{ @...
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20 views

Einstein on a different BU

I'm not pretty sure and I can't find information related on how to know if enabling Einstein on a different BU will increase the costs generated at an Enterprise level? I know certain features when ...
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1answer
31 views

Einstein Reply Recommendations not visible in setup

As per Summer'20 Release notes Help Chat Agents Respond Faster with Einstein Reply Recommendations is generally available. But I don't see 'Reply Recommendations' in setup, both in Lightning and ...
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2answers
53 views

SFMC Email recommendations: Remove individual items from cart

Would it be possible to create a script that removes individual items from the cart, with the current setup of Email Recommendations? For the implementation of Email Recommendations, we are looking ...
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1answer
39 views

Localized Fields in Einstein Catalog

I am building a catalog for Einstein Email Recommendations and I need to merge data from different countries. I know that I need to have localized fields for Regular Price Display and Sales Price ...
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1answer
17 views

Send Time Optimization Expected Behavior With Wait Activities

I have a journey with the following flow: Enter Journey at 10am Email 1 Sent 7 Day Wait Activity 24hr STO Activity Email 2 Sent 7 Day Wait Activity 24hr STO Activity Email 3 Sent The contact in ...
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1answer
40 views

How does Einstein STO handle unengaged users?

If any of you have experience with Einstein STO, how does it handle the unengaged users? Is there a way to see these users within SFMC tool upon deployment? Also, is there a way to control scheduling/...
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30 views

Migrating Einstein Activity Capture

I am migrating the data from one org to another. In order to that, I need to migrate the Einstein Activities also. I would like to ask you that how can I transfer the Einstein activities from one org ...
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31 views

Einsten Send Time Optimization in SFMC Questions

Looking to see if anyone has experience using Einstein Send Time Optimization within Salesforce Marketing Cloud. I reached out to SFMC support yesterday asking about the following: Is there a way to ...
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20 views

Unable to convert text date into date format

I guys I am trying to convert a text date, "12/31/9999" to date format using dataflow in einstein but getting max row failed error. How can i acheive this toDate('textdate',"MM/dd/yyyy&...
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49 views

Shopify: How do I hash an email for Einstein web/email recommendations in Marketing Cloud?

Hello wonderful MC developers, Two questions: If I'm not passing an email address via the url, do I still need to hash it? When I don't md5 the email address in theme.liquid, Marketing Cloud is able ...
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13 views

Does Einstein consider tracking preferences in its analysis?

we are using the DoNotTrack attribute in some customer accounts. So often we have contacts we track and contacts we do not track in the same delivery. The standard reports do not differentiate between ...
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9 views

Global Filter Based on Query not Dataset?

I've got custom binding to all the widgets on the page to a static toggle (regions in the world). Problem is that when I get everything filtered based on this toggle the values in the global filter ...
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17 views

Can Einstein Bot recognise two different Intent associated with same Dialog?

I'm not able to build Model for Einstein Bot, for that it's asking me to have at least two Intent. I already have more than 2 intent with Some Dialogs, but they are not present in the Menu option. ...
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6 views

Ask questions to a user with Einstein bot

I test a community with Einstein bot. I would like to know if it's possible to replace the form at the beginning of the chat with few questions, one after one and at the end use answers to create a ...
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40 views

Einstein Bot, general error handling

i've made a bot that execute some call to Apex Classes methods, and redirect user through different dialogs. For example, when an Apex Actions lasts more than 10 seconds, an exception will be raised ...
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30 views

Salesforce Einstein article recommendations : Not working on Existing Cases in Org but works on a new case

Salesforce Einstein article recommendations : Not working on Existing Cases in Org but works on a new case .
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44 views

What license do I need to enable Einstein in Chat Bot?

I have created a chatbot in my org. I want to enable Einstein for that Einstein chatbot in my org. Is there any specific license that I need? It looks like before enabling that, the bot will just ...
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22 views

How to make Managed package with Einstein Analytics Assets(Dataflow, Dashboard)?

I have salesforce (Custom Objects, LWC,Apex) and Einstein Analytics components(Dataflow,Dashboard,App) in my Dev Org. How to make the managed package so that the outcome of installing this package ...
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7 views

Can we use Entity Name used in one Dialog in another Dialog of Einstein Bot

I'm following the Einstein Bot developer cookbook, and I'm in this step. I'm trying to use the Entity Name "OrderNumberString" already used in Order Status dialog in Cancel An Order Dialog, but it is ...
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13 views

How to end Embedded salesforce chat

We are using salesforce einstein bot in .net website and working fine. the issue is if the user is initiated the chat and sign out the portal and logs in again the bot is still active. The bot session ...
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76 views

Einstein Localized Recommendation

Reference Post: Einstein localized recommendations not working Extract from the reference post: Update; We fixed it by copying the exact Einstein attribute names as our column names in > the ...
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1answer
75 views

Get Pre chat data in Einstein Bots

I have a bot deployed using Embedded Service. I'm following Einstein Bots Developer Cookbook. In my PreChat form, I'm getting customer Name, which I want to use while greeting. I have added below ...
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10 views

Einstein Analytics - Saved Lens

Is there any way that I can show the Saved Lens sitting behind the dashboard. i.e., When I click "Explore" on dashboard widget does it show the saved lens. I have a use case that on Einstein ...
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1answer
21 views

Is it possible to create dynamic reference line in waterfall chart or Funnel chart in Einstein Analytics?

I have tried to find adding reference line options under widget section. Not able to find anything.
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24 views

Enstein Web Recommendations for guest users

I am using Einstein Web Recommendations and I want to implement recommendations based on user. I provide the email parameter via Google Tag Manager and if I use a real email to filter the ...
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37 views

How to add custom object fields in a pre chat form

I have to display fields from a custom object in a Pre-chat form. The pre chat form currently allows the fields from standard objects (Case, Lead, Contact). If we design a VF page to display the ...
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45 views

Salesforce Einstein vs DialogFlow

I am planning to build a 'smart' BOT in my Salesforce org. The BOT should be able to have: A guided flow to help community users to: a. Forgot Password/Reset Password/Login Issue. b. Query the Case ...
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44 views

Salesforce Einstein Analytics and Marketing Cloud Objects Sync limits using inbuilt connector

We have connected Salesforce Einstein analytics with marketing cloud using EA's inbuilt marketing cloud connector. All data extensions in MC are being synced properly as long as the data volumes are ...
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1answer
49 views

Does Einstein Email recommendations support different websites?

I am not sure whether this is the right place to ask this question so sorry in advance. We have a website that has 3 versions (1 for each locale). A product may be in the catalog for 1 locale but not ...
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23 views

Return ContactPhone from Case Object as an output value

I have the following code to output ContactPhone from Case Object, I want to return that value as an output value in Einstein Bot to display a message with this returned ContactPhone value. The ...
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1answer
57 views

Voice to Text javascript for VF or lightning

Need to find a way to convert voice to text in salesforce. I know we have web speech API available but it only works for chrome browser and doesn't work for IE browser. Any other options available to ...
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2answers
43 views

BLOB is not a valid UTF-8 string for the Contentversion of einstein_platform.pem file

In Einstein Playground app developed by the Salesforce Lab, I have uploaded the einstein platform service private key file named einstein_platform.pem to complete my einstein platform service setup. ...
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42 views

Unable to Create DataSet from Default Salesforce DataFlow using Salesforce Data

I am Unable to Create DataSet from Default Salesforce DataFlow using Salesforce Data. Following warnings/errors are occurring. Tried Creating a new Dataset using Opportunity as the root object ...
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1answer
65 views

Salesforce Einstein get dataflowjob status REST API

I was able to call a dataflow through REST API with the following: Request: /services/data/v48.0/wave/dataflowjobs Request Body: { "dataflowId": "02K2w0000009xxxxx", "command" : "start" } ...
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17 views

Einstein Next Best Actions generates an error when trying to add a condition in Branch Selector Element. The error is attached

Sibyl is not a field, the field is First_Name. Which is a Text field. This only happens with Text fields and not with numbers or picklist fields.

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