Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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8 views

FIle Transfer in Chat (Einstein Bot)

when i am requesting file from the visitor using einstein bot the user uploads a file under 5mb but it does not show up in the agent chat it shows waiting for visitor.attaching what i am seeing.what ...
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11 views

Auto Popup live chat option

For one of my clients, I'm implementing live chat with the Einstein Chatbot. I'm want to auto open the chat option with some predefined text like Need any help Currently, all the users have to click ...
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Einstein Activity Capture doesn't sync followed contacts

Hello, I use Eintein Activity Capture to sync contacts, emails and events with Oulook (I have more thant 100 000 contacts in Salesforce). In the advanced sync settings tab, I checked "Sync ...
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10 views

Contacts are not synchronized with Einstein Activity Capture

Hello, I test Einstein Activity Capture to synchonize contacts and emails between Salesforce and Outlook in a sandboxe. I followed the trailhead (https://trailhead.salesforce.com/en/content/learn/...
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12 views

Einstein Analytics - SAQL - Compute expression in Dataflow - Convert date field to Quarter Year (“ie Q1 YYYY”)

I am trying to create a new column that is able to take a date field and essentially turn it into a text string that indicates the quarter and year based on the date being pulled (i.e., if the month ...
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24 views

Disable contact birthday events with Einstein Activity Capture

is there a way to disable contact's birthday event with Einstein Activity Capture? Every day, I get a lot of event notifications in Outlook because of contact's birthdays. Thanks
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13 views

Einstein Analytics dashboard picklist value is not showing

we have a dashboard with 3 datasets, but in the dashboard while choosing a picklist value we are not able to see the 4th value, all recordtypes have access to that field. What could be the other ...
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2answers
72 views

Einstein STO split test in Journey Builder

In Marketing Cloud I have 79.131 Email addresses, and 10.939 of these have an Assigned Personalized Send Time. In Marketing Cloud Journey Builder I want to split my audience into two: I want those ...
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12 views

Einstein Prediction is not re-calculating

I want to predict that Opportunity will be won or lost. I created a model where i have set the "Yes" and "No" Example Set. My model is working well. When I create/update the ...
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11 views

When a WaveDataFlow is scheduled - where the information is stored? Which metadata type is referred to view

We have a job scheduled WaveDataFlow to run every 2hours in our Production org. And some user has modified the scheduled job to run every 24hrs instead of 2h. We have verified the AuditTrailSetup but ...
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17 views

Einstein Bot with Apex Rest Callout Error: INSUFFICIENT_ACCESS

My Einstein Bot is asking for some parameters and should call an Apex Class with those parameters. There is one Class kinda like a Controller which is called by the Einstein Bot itself, which calls ...
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34 views

Technical Feasibility - converting a CURL to Apex

Caveat, I am very unfamiliar with APEX and coding in general. Objective: I am trying to post to Einstein Named Entity Recognizer API. The docs provide this curl example: curl -X POST -H "...
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43 views

Einstein Vision : Train a Dataset : Failed to get dataset download url

I have created two datasets via REST API calls, one with a dropboxlink to the .zip file and one from the .zip file on my local drive. Both datasets are available and the statusMsg is SUCCEEDED. When I ...
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23 views

Einstein Bot Custom vs Context Variable

What is the difference between context vs custom variable when configuring Einstein bot?
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1answer
69 views

Is it possible to run JS from either apex from a flow?

I am building an einstein bot, and I want to get the url (window.location.href) of the chatbot in the MIDDLE of the einstein bot dialogue (and therefore extraprechatformdetails won't do the job here.) ...
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25 views

What are the requirements to be added to the Einstein_MC_Predictive_Scores data extension?

Documentation states: Einstein requires historical contact or subscriber engagement data, including at least 1,000 events in the 90 days before activation. It can take up to 90 days to generate ...
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23 views

Hi, How can I get a Multi select options in Einstein Bot

I am looking on how I can implement multi select options in Einstein bots? Do I need to use lightning component. If yes, how I can link lightning component in Einstein bots page.
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84 views

How to join/cogroup by multiple fields in SAQL?

I am new to SAQL and am trying to join two datasets (let's call them q and r) using cogroup. I have 4 columns in each table (let's call these A, B, C and D). Columns A - C are the same in both ...
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38 views

How to use Hyperlink in Einstein ChatBot

Need to show Hyperlink in Einstein ChatBot. For example - Link - www.google.com rather than giving the full URL, I will show "Click Here" from the chatbot and once a customer clicks on the ...
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30 views

Pass ID from URl to filter condition in Wave Dashboard lightning component

I have a Lightning APP page , where we embed Wave/Einstein dashboard using wave:waveDashboard lightning component. I need to set filter condition where I need to use the ID from the URL of the ...
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35 views

smartdatadiscovery​/predictionDefinitions

I am having issues in executing smartdatadiscovery​/predictionDefinitions API via workbench - I am gettging the below exception Service not found at: /services/data/v50.0/smartdatadiscovery​/...
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24 views

How to calculate percentile using einstein data flow's “compute expression” or using “data recipe”?

I would like to calculate the percentile value using compute expression but i am getting "invalid field expression for field 'Upper': Cannot use aggregate function: percentile_disc (...
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36 views

How to customize embedded_svc.settings.defaultMinimizedText = 'CHC Bot'; //(Defaults to Chat with an Expert) based on the window.location.href

i want to make a customization to my einstein bot while it's in its waiting state. In other words, I want to be able to customize what it shows for the defaultMinimizedText: (embedded_svc.settings....
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11 views

Not able to create Datasets for Image classification

We are in process of image classification using Einstein image classification and have to find out the type of image that is being uploaded. First I am trying to create a dataset for parking and ...
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23 views

Marketing Cloud Email and Web Recommendations product catalog refresh schedule is no longer working

I have a problem with clients' product catalog refresh schedule in Email/Web Recommendations. It stopped working on daily intervals starting 16 Nov. When I click Save and Refresh it correctly ...
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38 views

Einstein Article Recommendation via API

I need to expose Salesforce Articles to external website via API. Parameterized search works perfectly fine. But the requirement is to add an additional layer of intelligence on the search capability. ...
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18 views

Global Filters from dynamic selection

I've created a SAQL query that uses {{ cell(MyQuery.results,0,"ColumnName").asString() }} to create a dynamic filter and it works perfectly with my Pillbox selection. The question that I ...
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1answer
185 views

How to render file upload LWC in the middle of a conversation in Einstein Bot?

I am working in developing an Einstein Bot where after some discussion with the customer the bot would ask customer to upload an image or a document and then finally create a case along with with the ...
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14 views

Schedule Einstein Chatbot Activation

I want to activate Einstein chatbot at certain hours, like i want to automate the activation of it. For example, Schedule activation each day at 6AM to 6PM. How can i do that?
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1answer
134 views

How to get window.location.href as a variable in einstein bot

I need to get the URL of the webpage that my einstein bot is sitting on. The reason is because we are using the same bot on multiple websites, and want to change the message display widgets based on ...
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66 views

Einstein Web recommendation - Custom scenarios

I have a following use case: Customer wants to send 3 different emails and recommend 3 different products on the web to the customer: Products that are regularly bought Product that user did not buy ...
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60 views

Chat LWC Pack app issue embedding screen flow

I am trying to find a way to embed a youtube video in my Einstein bot. Here is the method I'm trying: This "Chat Lightning Web Component Pack" app (https://appexchange.salesforce.com/...
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33 views

Cant see Einstein Predictions

I Cant see Einstein Predictions for certain user/s. I have assigned the license to the User and tried assigning all sorts of permissions sets that I found referenced in different Articles (Ai Record ...
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114 views

Einstein Activity Capture download email from AWS

In Einstein Activity Capture, email is "captured" and stored in AWS, not Salesforce. Is there any way to get the email from AWS into Salesforce? For example using Analytics REST API or ...
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22 views

Einstein Recommendation Reaction Extraction

I am curious on how to extract Recommendation Reactions data. I understand that within Salesforce I can use: Apex ConnectApi.NextBestAction Reporting on Recommendation Reactions primary object ...
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2answers
68 views

IGO_PROFILES not being populated by setUserInfo

I'm trying to generate email recommendations with Einstein, but I can't get users added to the IGO_PROFILES data extension. I'm following the directions to the letter as far as I can tell. I'm also ...
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52 views

How to add Image in Einstein Analytics Table for each row

I am new to Einstein Analytics probably one week old. I want to add image in a column for each row. Suppose I have a column called FeedbackLink(which is basically formula field having image in ...
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1answer
17 views

routing omnichannel message to our own custom-made chat plugin

I have integrated the web bot on a community page in Salesforce and configured the appropriate Einstein Bot using Dialog and Intent successfully. Now, in order to receive the message from a customer ...
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15 views

Salesforce Einstein Analytics : How to creat datset based on CSV file using wave API

I've been trying to create dataset based on a CSV file. Here is my csv file. Name,Amount,CloseDate opportunityA,100,6/30/2014 opportunityB,99,1/31/2012 opportunityC,98,6/30/2014 opportunityD,95,1/31/...
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18 views

How much sample data per intent is good enough for Einstein Intent API?

I tried different number of combinations for training Einstein Intent models. and found out following training accuracy on average. 20 sample data per intent -> 15% training accuracy 60 sample data ...
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28 views

Sales Cloud Einstein

My customer uses Salesforce, however wants to use Sales Cloud Einstein. What are the things required for them? Can they use in the same salesforce org Do they need extra licensing Does it require an ...
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35 views

IGO_Products Updated Uuid

I'm having trouble updating the Uuid filed in our IGO_Products data extension. The first time I uploaded a Product Catalog I mapped the wrong field to the 'Product Code' (mapped it with product type). ...
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59 views

Custom pre-chat before Live Chat

I have a tricky question to ask. I have to transfer the chat from the Einstein Bot to the Live Chat. I'm aware of the Pre-Chat settings where we can insert custom code (lwc, aura) on the E.Bot. My ...
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36 views

IGO_Views Error

We recently installed Collect Tracking Code and I have turned on the Data Extensions to populate the data but not all of the IGO_VIEW skus are being populated. You can see below that the Track Item ...
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2answers
203 views

Edit behavioural trigger content block: productLink

I am currently in the process of implementing behavioural triggers content block. I have a scenario in which the default product link from product catalog refers to a certain region that will not ...
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15 views

Unable to Update the format of the images used in Einstein Analytics Template

I generated a Template for analytics app using Vs Code and Salesforce CLI,after that I found out that somehow the images that were used in that analytics app were in "svg" format which is ...
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54 views

Can we change format of Datetime variable in einstein chatbot Salesforce?

In Einstein Bot as I see, after client answers an question about datetime, salesforce will display our datetime with MM/DD/YYYY format. I want to change that format to DD/MM/YYYY. Can we customize ...
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80 views

How do I use a LWC to execute an Einstein Next Best Action Strategy?

I am attempting to create a custom front end for Einstein Next Best Action using Lightning Web Component on the Account record page. I would appreciate some help writing the fetch() request since what ...
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111 views

SAQL query from Apex

I'm trying to get some records from Einstein Analytics in my developer console. public class SuperClass { public String action; public String responseId; public Results ...
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3answers
259 views

New Behavioral Triggers No Data in Data Extension

Has anyone used these yet? Very new, they just released them within the past couple of months. I have collect tracking code installed and I am seeing that carts are tracking in Web and Mobile ...

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