Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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12 views

Issue in creating Community with Customer Support Template

I am trying to create a community with "Customer Service" Template but the option is disabled. P.S: I am System Admin. Just to confirm, I also want to know can we built Einetin Bot on other ...
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9 views

Specific intent recognition

Is there a way to have the Salesforce bot recognize only selected intents in certain scenarios (dialogs/dialog places)? That is run a limited extent of the intent recognition engine on demand from ...
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Is it safe to load collect.js async

Looking at the library, collect.js will take the current window._etmc array and fire off all of the current items and then continue as normal. I would assume this is to support async loading of the ...
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20 views

Einstein Chatbot Agent Offline in Community Preview

I have set up an Einstein Chatbot, and I would like to test it in my community preview, however, it says: "Agent Offline", and I cannot get it to activate when previewing the community. Here is the ...
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23 views

Einstein Bot Rules not Executing

I have created a simple chat bot. I am asking if the customer wants to continue. I have created a new variable called Yes_No of type Boolean to store the answer from the question. I have then ...
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1answer
16 views

Need to get the most recent CaseHistory record for the particular date(Created Date) in the einstein analytics

I have the table like this:- CaseNumber CaseHistory Created Date 005 oo1 09/02/2020 002 10/02/2020 006 003 ...
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35 views

Collect.js Predictive Intelligence Set User Info Email Value

The "Marketing Cloud install collect tracking" documentation clearly states that to be able to use Predictive Intelligence then the setUserInfo email property must be the subscriber's email address. ...
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22 views

No protocol error when using einstein sentiment JWT

I am getting an error when I try to implement einstein sentiment, this is the error: 'no protocol: IU3....OIE"' The code stops running after I do a http.send. I am not sure what is going wrong, ...
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21 views

Einstein Content Selection / not matched attributes

I think I´ve learned that you can stear the asset by mapping the attributes of the send DE with the attributes of the asset. E.g. country "france" must match exactly. Now I can let rotate content in ...
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31 views

Einstein Content Selection / Attribute mapping

I want to discover the potential of the Einstein Content Selection feature. And therefore I have some ambiguities. It is said I have to "Pick a sendable data extension with customer profile data that ...
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17 views

Servicecloud and japanese language - few questions

I have got some questions regarding Salesforce/Servicecloud and japanese language. I do know Salesforce supports japanese language, but I am still not sure if about 2 specific things: Does that mean ...
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22 views

Einstein Analytics : Responsive Dashboard

Is it possible to make the dashboard responsive while clicking on cell in a values table? For Example I have 10 charts in a dashboard.Among that one is a value table.While doing a click on a ...
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1answer
37 views

STO for Time sensitive Campaigns?

How would Send Time Optimization work in Time sensitive case? If the offer is applicable only for 2 hours then STO will not work. Please correct if my understanding is wrong. Also STO campaign ...
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31 views

What will make an org eligible for Einstein Opportunity Scoring?

As per release note (Focus on the Right Deals with Opportunity Scores) they mentioned only if an org is eligible I will be able to use this free (now onwards) functionality. My question is what my ...
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19 views

Download analytics Lens, Datasets as Excel\CSV using Lightning component

I wanted to show Einstein analytics datasets or lenses in the lightning component and the user should have a button to download the datasets as excel or csv. Is there anyway to do it? Please advise.
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22 views

Why function in controller class is not returning any value for Einstein image classification?

Hi I'm new to salesforce Einstein. I'm trying to build salesforce image classifiction using Einstein. I will provide the link of image in browser & it will print predicted label & probability ...
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31 views

How can we enable Einstein Analytics in salesforce org? Do we need to purchase license?

How can we enable Einstein Analytics in salesforce org? Do we need to purchase license? Can we enable Einstien Analytics in developer org?
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2answers
38 views

Einstein Chat Bot - dynamic routing; additional interrogation; agent not available

How can I dynamic rout a chat based on the customer's selected option? For example I have English and France support (separated queues), can I setup the chat bot that if the customer selects the ...
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Is Einstein Send Time Optimization reliable?

In the above snapshot of Einstein send time optimization dashboard, can we know which are these 5 email addresses that Einstein has predicted and can assign personalized send time? I am monitoring ...
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1answer
67 views

Einstein Bot - Queuing enabled on button level but “Transfer to Agent” dialog is giving NO AGENT available message

My use case is: Omni Channel Queue based routing enabled. Presence Configuration capacity:1 Bot enabled and configured Snap-in deployment in use Chat Button level "Enable Queue" is checked and "...
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42 views

Einstein Content Selection | Sync Your Consumer Profile Data Extension

I followed Einstein Content Selection documentation provided by SFMC to understand the feature better. I created and uploaded asset catalog file. Next I want to use customer profile attributes using ...
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9 views

Lead Scoring Einstein possible with Object “Account”? (We don´t have leads in our Sales Cloud environment.)

Is it possible to use einstein lead scoring when we don´t have the object "lead" in our sales cloud environment? We need the lead scoring for the object account...
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21 views

Einstein Email recommendation product catalog deletion

The Product Catalog for Einstein email recommendation is already uploaded in the marketing cloud without the "locale" Feild. so i would like to add a "locale" field to the existing product catalog, to ...
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1answer
51 views

Einstein Activity Capture: Emails are not shared on records

I've got an issue with Einstein Activity Capture. All emails captured from collaborators who have standard permissions (meaning not the "view all data" privilege) aren't shared by default - despite ...
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1answer
24 views

Show derived measure in aggregate bar chart

I want to show a bar chart with list of opportunities and total days it took to close the opportunity. I tried the below query q = load "DTC_Opportunity_SAMPLE"; q = foreach q generate '...
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11 views

Add Einstein's chatbot in a different community

How to add Einstein's chat bot to a community template of "Salesforce Tabs + Visualforce" instead of "Customer Service?"
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67 views

Windowing Function in Einstein Analytics dataflow - SAQL?

Is it possible to use a windowing function in Einstein Analytics dataflow?(trying to use 'Running Total') Currently using computeRelative to group the data by a dimension, ordering it by date (...
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44 views

How to call Intent Api from postman or JavaScript

curl -X POST -H "Authorization: Bearer <TOKEN>" -H "Cache-Control: no- cache" -H "Content-Type: multipart/form-data" -F "data=@C:\Data\weather.csv" -F "type=text-intent" https://...
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55 views

Programmatically: Export Einstein Analytics Dashboard as Image or PDF

is it possible to export an Analytics Dashboard programmatically? Programmatically could be APEX or any API like the Analytics API. The three Options i tried are via "Print Preview": Did not found ...
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1answer
41 views

What is the function of 'Affinities' in Marketing Cloud Personalization Builder

In Marketing Cloud Personalization Builder -> Web Recommendations->Reporting->Contacts When I check a Profile using Email id I can see 'Affinities'? How do I use these Affinities for my Web/Email ...
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1answer
36 views

What is the function of 'Multiple Values' in Additional Fields in the Catalog Field Mapping?

When I go to Admin-> Catalog then select the Catalog and go to Field Mapping. Under Additional Fields, there is a checkbox option: 'Multiple Values' What is the function of this 'Multiple Values' ...
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1answer
26 views

Is there a limit on number of Recommendations in Email-Recommendations in Personalization Builder

I am using the 'Email Recommendation Logic'. In that when I select a Layout of up to 4(ie 2*2) it is working fine but when I select more than 4 I don't get any items in the preview and in the email ...
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1answer
24 views

Is there a limit on number of Recommendations in Personalization Builder Web-Recommendations

In the Web Recommendations I am getting up to 5 products when I use the number of range to set a number of items, but In case of more than 5, I don't get the items on the Preview and the Webpage. My ...
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1answer
48 views

Do we have to add '%%context_value%%' field in Scenarios in Web Recommendations that is in Personalization Builder

When I add Scenarios in Web Recommendations, most Scenarios (like Bought-Bought, Click-Bought) have a this '%%context_value%%' string that appears in the Scenario Statement. Do I have to enter any ...
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253 views

BU structure for MultiCloud setup with Einstein (Marketing, Commerce, Sales/Service)

Challenge Are there any Best Practices or Solution Kits that give a guideline for BU setup for global Marketing Cloud setups, where Sales/Service Cloud and Commerce Cloud are involved? The specific ...
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1answer
49 views

Sync old mails with Einstein Activity Capture

I just set up a completely fresh org. I'm using Einstein Einstein Activity Capture to sync mails from Gsuite to Salesforce. However, this only works for emails sent/received after setting up the Org. ...
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1answer
99 views

SFDC Chat Routing Rules

How can I best use SFDC Live Agent with the following business requirement for our chat routing based on product being viewed and the users locale? SFDC Queues/Skills: Country/Language Assigned. ...
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1answer
37 views

Einstein Search not working as expected

We have enabled Einstein Search in our org, but when I search of "My open Cases" it's showing as the old search result. I referred to this article. https://www.salesforce.com/blog/2019/09/...
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1answer
13 views

Chat bot on Multiple Communities

I've Einstein Bot which is running smoothly on a single community now. but in the future, I want to configure the Bot on multiple Community sites? Is there any way to do that? Any inputs will be ...
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43 views

Unable to setup Einstein Bot in my enterprise edition

I have a enterprise edition with required licences for Einstein bots but I can't see the "Einstein bots" in the setup. In the documentation, it says I need the "Service Cloud" license and the "Chat ...
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1answer
78 views

How to Use User Info?

So I know I can set user info details with this snippet: _etmc.push(["setUserInfo", { "email": "somebody@email.com", "details": { "foo": "bar" } }]); But how do I use these ...
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1answer
127 views

How to get the JSON response using Einstein in Web Recommendations?

According to this article, web recommendations can be delivered via JSON response or HTML/JS. It mentions that the JSON response is the best method. However, there is no documentation for getting it. ...
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33 views

Salesforce Einstein - Things need to take care before deploying einstein chatbot in production

I have created einstein chatbot for one of our client and they want me migrate to production org so i'm little bit curious about list of things that needs to be take care before deploying chatbot to ...
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35 views

Einstein bot: Embedded Services, but not linked to community or VisualForce page

We are setting up our Einstein Bot, and for the snap-in we need to create a deployment on either a visualforce site or Community. However, due to security risks we had in the past (we've been hacked ...
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32 views

Is there a way to way to move an Einstein Bot to another playground?

I made a Playground while doing the Trailhead Project called "Build an Einstein Bot" which contains a chatbot I made in the Einstein Bot Builder. Later on I wanted to continue with that chatbot but in ...
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66 views

How to Package and deploy Salesforce Einstein App containing Data Recipes?

We have created a Salesforce Einstein Analytics App containing few dashboards, lenses, dataflows, data recipes and datasets. When we tried to retrieve this app source code in VSCode Salesforce project ...
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98 views

Einstein Bot not able to transfer chat to No Agent flow

As per the new release of Salesforce Winter ’20 for einstein bot in the service cloud Reference: link We have the new feature enabled which is based on the agent's availability i.e. when the user ...
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1answer
136 views

How to Enable Einstein Case Classification in developer org

Could anyone please help me in order to let me know how could I enable Einstein Case Classification in my developer org. I read a lot of documents, Salesforce help page, Release notes but didn't get ...
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1answer
110 views

Einstein Apex AI Tools Visibility/Unavailability

I have recently read an article on Einstein Apex AI Tools in Salesforce developer blog. The article shows how to extract text form image using Apex-AI-Tools in apex code. But when I tried to implement ...
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57 views

Einstein Analytics Dataflow augmenting on 2 dimensions

The context is I am calculating cross selling rates defined by whether a client has purchased both product A and B on the same day. I plan to create 2 datasets: the first dataset (A) is a list of all ...

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