Questions tagged [einstein]

Salesforce Einstein is a layer within the Salesforce platform that infuses Artificial Intelligence features and capabilities across all Salesforce Clouds.

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15 views

I want to show the measure total in a bar chart same as the funnel chart on top

I need help regarding this issue. I want to show the same measure total as in the funnel chart and on my bar chart at the place of subtitle is it possible. and I also want to change the measure total ...
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10 views

How to get multiselect menu in einstein bot

I have a requirement where the user need to select more than one menu option currently i am displaying it dynamically. But i need it to be able to select more than one value. Please help. Thanks in ...
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Interaction studio einstein recipe not working

We have created a einstein recipe with only one ingredient "Any eligible item". We could see products coming from the website under catalog->Products too. The Recommendations are enabled ...
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7 views

How to extract all dataflows in excel in Einstein Analytics [closed]

Need to check the count of Dataflows in org also extract all dataflows
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Einstein Bot Input Recommendations don't build

I've been trying to build Input Recommender for quite some time now and the only piece of information I'm getting is: there was an issue building input recommender. turn the feature on again After ...
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16 views

selection binding in einstein analytics

I'm trying to do selection binding in einstein analytics but only first toggle is working rest other two toggle are not working I have shared my screenshot and i am sharing my query groups: {{column(...
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21 views

Possibility of customizing Einstein Bot using basic CSS ,JS combination and avoiding a custom component

I am trying to customize Einstein bot so that I can hide the chat everytime I minimize Hide the minimize button I was just trying to utilize the DOM structure and using JS write an event on the ...
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18 views

Error displaying dynamic menu values

I don't know why it's displaying the <Object> instead of displaying the correct values I entered. All values are being passed correctly, the error appears to be in the display only. Can someone ...
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9 views

Change chat transfered from bot to lastname to firstname

When I click Transfer to Agent from the bot window I see chat transferred from example-Jana to LastName of the agent' but i want to see the first name only instead of the last name or inclusion of ...
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60 views

INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error thrown in random places

Recently I've started getting error message: System.DmlException: Upsert failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, Access to entity 'AIInsightValue'...
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14 views

IS (Evergage) NBA and Einstein NBA

I am trying to understand how IS NBA and Einstein NBA could work hand in hand. I have been trying to find documentation and use cases for this but have failed so far. Anyone has seen anything or know ...
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80 views

product catalog and Einstein email recommendation [closed]

Can someone please explain me what is the use of product catalog in Einstein email recommendations Thanks In Advance, Nikhila
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23 views

Einstein Bot - Whatsapp to Specific agent

I'm creating the Einstein Bot and I need to make a conversation where the Bot will take someone's information (till here, I'm ok), find if this person has a Opportunity and in case it has, I need to ...
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37 views

How to Deployment My Bot

I have a bot, this bot doesn't exist in production org and I am trying to upload my bot in production org but I cannot, he give an error: Invalid action reference: null My change sets: Response: ...
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111 views

Pause and Edit Journey - Impact of Contacts

I developed a journey that has multiple paths and multiple emails. I wanted to use Eienstine STO before the emails but then realized that I just want to send the first email right away. I had already ...
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36 views

Einstein chatbot not showing the dynamic list with one record selected

I got a requirement to display the list of orders customer placed and the list I am fetching it through Flow with conditions added to it. From the dynamic list of option, customer need to select one ...
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11 views

Create Dataset of Account with or without contacts in Einstein Salesforce

I have created a dataflow where I pull accounts and contacts and apply a augment such that Contact having left source with Key Account.Id while Account having right source with Key Id. Now I am able ...
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1answer
28 views

Is Einstein STO activity in journey builder considered a "wait activity" for the purposes of Exit Criteria?

Given that the Einstein STO activity must be immediately followed by an Email activity, I'm wondering how this works with Exit Criteria? Documentation for Exit Criteria says "Journey Builder ...
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104 views

how to increase Einstein chat bot message size limit

I am working on Einstein chat bot the message limit is 255 characters but i have long message to add but we can add by '+' symbol but I have long URL to add in the same message so i want to increase ...
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28 views

Is it possible to deploy Einstein Email Insights configurations between orgs with change sets and/or Gearset?

Is it possible to deploy Einstein Email Insights configurations between orgs with change sets and/or Gearset? If so, what are the objects/configurations called?
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15 views

How to get the Contact details in Email from Einsten Bot

I've created an Einstein Chat... when a user enters his name and email as below and closes chat with the further details I want to send email to one of the internal team member and and also to the ...
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8 views

sometimes end chat doesn't show the message

I have this problem In this Dialog, the bot should say "Bye!" and in sequence end chat... But sometimes the bot doesn't show "Bye!" and just end chat... Why? Please, help me
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31 views

How to use imagesInEinsteinBot in Messaging?

I am following this guide: https://heysalesforce.org/posts/use-images-and-videos-in-einstein-bot he learns how to customize the text in Einstein Bot and this works in chat but I need to use this ...
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1answer
45 views

Send Time Optimization across business units

I have a lot of child business units handling marketing sends on country levels. All of these child business units have Einstein STO turned on. Some links in the mails sent on child business unit ...
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1answer
40 views

Einstein Bots - Classic or Lightning Knowledge

I am working on presenting Einstein Service features to our executive team with high focus on Einstein bots. Currently our support team is using Lightning console but Knowledge is still hosted in ...
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21 views

Tracking Einstein Product Recommendation Email link click

Hello I am working with Einstein Email Recommendation and was wondering if there is anyway to track whether customers click the product recommendation link provided by Einstein in the email. Currently,...
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1answer
84 views

Can't find Einstein Activity Capture in personal settings, to connect calendar

I've enabled Einstein Activity Capture with G Suite for my org and now trying to connect a Google calendar. I've tried to follow the instructions to connect a calendar as described in this article, ...
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37 views

Einstein Recommendations - How to Import Offline or Historical Data Feeds?

How does one go about importing an offline or historical data feed of purchases into Marketing Cloud? Reading the documentation I know it can be done: https://help.salesforce.com/articleView?id=sf....
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30 views

How to custom inactivity message in Einstein Bot

I would like to show a message after 10 minutes without interaction from the user. How to custom this? Today, the chatbot shows "No Agents are available" and End Chat immediately after ...
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1answer
87 views

Einstein Streaming Updates through API not working update_item_secure.json

Apparently Salesforce is retiring the old version of streaming catalog updates this year. So they suggested we switch. I am trying to do the streaming updates for the new API call, but I'm getting a ...
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16 views

Error in query bindings

I wanted to create a new binding in order to be able to filter the table by Regions. Could you please help me with the query below? q = load "OpptyLineItems"; q = foreach q generate 'Id' as ...
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95 views

How can you add AMPscript to an asset URL in Einstein Content Selection?

We use AMPscript to add our discount codes to our email URLs. We add something like this to the top of our emails: %%[ Var @campaign, @pcode Set @campaignID = "campaigncode" Set @pcode = &...
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183 views

Einstein Bot - How to use variable in Object Search Custom Value

I have two 'Object Search' in my Chatbot. The first Object Search is to find a Product, and I save the result in a custom variable. This works normally. The second Object Search would is to find the ...
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70 views

Einstein bot - Display Dynamic Options Name from Record

I'm trying to display accounts name from a list in a chatbot question, so the contact interacting with the einstein bot can select The accounts are stored in a list Objects variable with the API name: ...
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147 views

How to show variable's value in Dialog Name (Einstein Bot)

please help me I need show the Product's Name in the Menu, i think image talk all: I have a menu, with two options, and the first show a text with a variable, but {!Product} don't works, there is a ...
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118 views

Einstein Email Recommendation Set User Info

I'm trying to figure out how to implement Einstein Email Recommendation - especially how to implement the codes and I'm still confused with the SetUserInfo Code: <script type="text/javascript&...
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2answers
47 views

Not able to access Einstein bot on Community

I have created an Einstein Bot. Its preview works as expected in Bot Builder. Then I have added it to Community as Embedded Service Deployment. It was added but my main goal is to make it work even if ...
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32 views

why cannot i use two action apex (Einstein Chat bot)

I have this process: My Welcome, when the process starts, there is an action that calls an apex to generate, save and return the user id to the bot. Then, the user enters the product name, and ...
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1answer
30 views

Einstein Sentiment Analysis only giving Neutral & Happy sentiments

I'm very new to Salesforce development & I'm trying to implement Einstein Sentiment Analysis in a project where it gives the sentiment based on a Contact's latest Case Subject & Description. I ...
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37 views

How can i call message passing variable? Einstein bot Salesforce

how are you? Please, help me, i have a Einstein Bot, with dialog's welcome and after he can go to 3 dialog's differents, ABC, DEF, GHI are products, using processing natural language, are dialogs ...
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37 views

Bot Einstein - Link displayed as text

I generated code for Einstein chat bot. But on one Site, Links are displayed as hyperLink and on the other as text. In Local, everything works On my site : Any Idea?
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1answer
27 views

Can I deactivate the user who is also the owner of an Einstein Dashboard/ Dataflow. On deactivation, the dashboard was not reflecting updated data

Can I deactivate the User who is also the owner of an Einstein Dashboard/ Dataflow. These dashboards are used by executives and on deactivation, the dashboard was not reflecting updated data. However, ...
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43 views

How to install Einstein module in Salesforce Commerce Cloud?

Does anyone how to install and upload Einstein module on the Salesforce commerce cloud? Till now, i went through trailblazers some documentation but I could not any relevant information on that topic. ...
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16 views

Einstein Chatbot doesn't load on .de domain website

i can test the chatbot in the einstein builder and on visualforce-page, but not on an own website with the code from the embedded service chat code. Is there anything to do?
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37 views

Einstein Activity Capture and Email Change

I have einstein activity capture set up in an org. I wish to change the email id associated with the users and maintain the sync between Salesforce and Gmail. I have changed the email id in the user's ...
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67 views

Einstein Activity Capture-User unable to connect their microsoft exchange account with Einstein

One of my users unable to connect their Microsoft exchange account with Einstein. I have assigned permission set license- Standard Einstein Activity Capture User & permission set-Standard ...
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108 views

How to change the UI of Einstein Chat Bot in Salesforce. Already tried Branding but i want to change more?

I have gone through the bot cookbook. I want to change the complete UI of Salesforce Einstein Bot. I have gone through Snapin Chat Web developer Guide How to change the CSS of Bot ? Please share the ...
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1answer
54 views

Object type of email synchronized with Outlook

I use Einstein Activity Capture to synchronize emails between Office and Salesforce. When I send an email to a contact from Outlook, the email is synchronize with the contact in Salesforce. ...
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1answer
40 views

Tealium Tag Manager and Einstein Cart Triggers

Client uses Commerce Cloud, connected to Marketing Cloud via the Cartridge, and we'd like to configure Abandoned Cart triggers using Einstein. When we asked the client to install the Collect Code ...
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19 views

Unable to push salesforce EinsteinBot Version to Sandbox from VS-Code

** <members>*</members> <name>Bot</name> </types> <version>51.0</version> **I'm not able to push the EinsteinBot version XML from Vs-code to ...

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