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2

This has been the case since aura days, unfortunately, there is no way in LWC/Aura to get Hierarchical CS. I have raised this idea few years back which you can upvote: https://success.salesforce.com/ideaView?id=0873A000000E4vkQAC


2

Rather than using a Custom Setting, create a new unique External Id Text field on Activities (which includes Task and Event) to store the Call Id. Your code cannot reasonably expect to maintain a persistent mapping between Call Ids and Task Ids in Custom Settings. Instead, store the Call Id on the Task object itself, and handle updates by upserting ...


0

Another solution would be to try to build a text field (i.e. [Case].Case_Spam_Subects__c) associated with a workflow rule. The workflow rule can trigger off a checkbox (i.e. [Case].Mark_as_spam__c) which will append the [Case].Case_Spam_Subects__c text field with the tagged Spam Case subject line. That way you don't need to update your list manually and you ...


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