6
votes
Accepted
What is a 'false bounce'?
A false bounce is when a bounce occurs when an inbox is full or some sort of technical bounce issue, but when the delivery is retried it gets delivered and the subscriber opens the message. Marketing ...
- 8,722
5
votes
Einstein Email Recommendation Set User Info
There's no perfect answer to this one, but a little of the history may help to explain.
Back at its inception many years ago, IgoDigital (now Einstein Email & Web Recs) made an assumption that the ...
- 8,336
4
votes
Accepted
SSL SKU explanation
A SKU (Stock Keeping Unit) is that Salesforce refers to as a "line Item" or product/service/feature in your contract.
SSL Certificates:
When you first implement Salesforce Marketing Cloud (...
- 2,423
3
votes
How to extract the opens of mobile push in marketing cloud
At this time, the Marketing Cloud has no supported way to pull push analytics from an API.
The general way to do it is run the detail extract report to get your sends and opens.
- 101
3
votes
Accepted
Marketing Cloud data migration and tracking data
The only solution for achieving this, is (as Gortonington rightly states), a subscriber key migration. This is a paid engagement done by Salesforce professional services. I have described it in this ...
- 22.2k
3
votes
Accepted
Extract Type - Tracking Extract - Journey name
If you want to track the email sent from journey then you can use the sent tracking output from tracking extract.
Once you are done with the tracking extract and file transfer activity. You can the ...
- 1,727
2
votes
Accepted
Collect Tracking Code vs Conversion Tracking
Collect Code conversion tracking is based off website traffic and doesn't tie back to any individual email job, or CTA link.
With email conversion you can set the param conversion=true and it will ...
- 8,722
2
votes
Accepted
Can we manually track that a notification was opened?
The Marketing Cloud Mobile Push SDKs support multiple push provider configurations. Take a look at the documentation for such https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/...
- 5,361
2
votes
Einstein product recommendation(SFMC) need training time? If it is what will be the minimum time
Best practice is to observe website behavior for at least 30 days
before launching any predictive content logic. This 30-day monitoring
period allows the engine to dynamically build profiles and ...
- 14.5k
1
vote
Salesforce SDK is sending events even with the analytics disabled
The event you've identified is not an 'analytic'. It is an identity update which means something related to the contact/device was updated. It could be the contact key, an attribute, the application ...
- 5,361
1
vote
Accepted
In Salesforce Marketing Cloud, is it possible to separate BCC/CC Bounces and opens from the intended subscriber?
As the email engagement is linked to a specific subscriber (and this subscriber is defined as a combination of an email address and subscriber/contact key) you will not be able to distinguish ...
- 22.2k
1
vote
Accepted
Track clicks on links shared using QR code
You won't be able to use Marketing Cloud's built in click tracking. You need to create the QR code prior to the email being generated. At that point, we don't have the details needed to generate the ...
- 22.2k
1
vote
Marketing Cloud data migration and tracking data
I don't think it's possible to migrate your old tracking data to the new identifiers in your MC account, or at least I have never heard about it before.
In my opinion, the best way is to find a way to ...
- 3,835
1
vote
Any recommendation on what can be the primary key while extracting send, open and click data views
When defining a primary key for a Data Extension in Marketing Cloud, it's important to use a combination of fields that will be unique for each record. In your case, the PKey field that you've created ...
- 14.5k
1
vote
Accepted
Is it possible to track In-app messages on MobilePush SDK?
The Android SDK will track receipt and opens of InApp Messages. The iOS SDK tracks receipt of InApp Messages, and I'm 99% sure it tracks opens too. What I do not know is how/where you can see that ...
- 5,361
1
vote
Accepted
LogUnsubEvent with AMPscript Not Logging All Items?
Your AMPscript code looks correct except the beginning where I am not sure why you are trimming JobID, ListID, and BatchID system strings when they are always going to be a numeric identifier without ...
- 2,809
1
vote
SSL SKU explanation
SKU means Stock Keeping Unit. Every service you purchase from Salesforce will have it's own identifier in your contract, or SKU.
To expand on Cameron's answer, even when the self-service SSL feature ...
- 25
1
vote
Accepted
page Action in pardot not working
Looking at the URL you posted, it doesn't appear that the Pardot Tracking code is on the page. This tracking code needs to be there so that Pardot knows a page view happened.
- 453
1
vote
Accepted
Collect.js Predictive Intelligence Set User Info Email Value
You will be perfectly fine using anything but the email address. There is only one place which depends on setuserinfo using email address, and it is the automatically provisioned attribute group in ...
- 22.2k
Only top scored, non community-wiki answers of a minimum length are eligible