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6 votes
Accepted

What is a 'false bounce'?

A false bounce is when a bounce occurs when an inbox is full or some sort of technical bounce issue, but when the delivery is retried it gets delivered and the subscriber opens the message. Marketing ...
EazyE's user avatar
  • 8,537
5 votes

Einstein Email Recommendation Set User Info

There's no perfect answer to this one, but a little of the history may help to explain. Back at its inception many years ago, IgoDigital (now Einstein Email & Web Recs) made an assumption that the ...
Macca's user avatar
  • 8,256
4 votes
Accepted

SSL SKU explanation

A SKU (Stock Keeping Unit) is that Salesforce refers to as a "line Item" or product/service/feature in your contract. SSL Certificates: When you first implement Salesforce Marketing Cloud (...
Cameron Robert's user avatar
3 votes

How to extract the opens of mobile push in marketing cloud

At this time, the Marketing Cloud has no supported way to pull push analytics from an API. The general way to do it is run the detail extract report to get your sends and opens.
jzehner's user avatar
  • 101
3 votes
Accepted

Marketing Cloud data migration and tracking data

The only solution for achieving this, is (as Gortonington rightly states), a subscriber key migration. This is a paid engagement done by Salesforce professional services. I have described it in this ...
Lukas Lunow's user avatar
  • 21.7k
3 votes
Accepted

Extract Type - Tracking Extract - Journey name

If you want to track the email sent from journey then you can use the sent tracking output from tracking extract. Once you are done with the tracking extract and file transfer activity. You can the ...
Naveen VM's user avatar
  • 1,691
2 votes
Accepted

Collect Tracking Code vs Conversion Tracking

Collect Code conversion tracking is based off website traffic and doesn't tie back to any individual email job, or CTA link. With email conversion you can set the param conversion=true and it will ...
EazyE's user avatar
  • 8,537
2 votes
Accepted

Can we manually track that a notification was opened?

The Marketing Cloud Mobile Push SDKs support multiple push provider configurations. Take a look at the documentation for such https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/...
Bill Mote's user avatar
  • 5,286
2 votes

Einstein product recommendation(SFMC) need training time? If it is what will be the minimum time

Best practice is to observe website behavior for at least 30 days before launching any predictive content logic. This 30-day monitoring period allows the engine to dynamically build profiles and ...
zuzannamj's user avatar
  • 14.4k
1 vote

Salesforce SDK is sending events even with the analytics disabled

The event you've identified is not an 'analytic'. It is an identity update which means something related to the contact/device was updated. It could be the contact key, an attribute, the application ...
Bill Mote's user avatar
  • 5,286
1 vote
Accepted

In Salesforce Marketing Cloud, is it possible to separate BCC/CC Bounces and opens from the intended subscriber?

As the email engagement is linked to a specific subscriber (and this subscriber is defined as a combination of an email address and subscriber/contact key) you will not be able to distinguish ...
Lukas Lunow's user avatar
  • 21.7k
1 vote
Accepted

Track clicks on links shared using QR code

You won't be able to use Marketing Cloud's built in click tracking. You need to create the QR code prior to the email being generated. At that point, we don't have the details needed to generate the ...
Lukas Lunow's user avatar
  • 21.7k
1 vote

Marketing Cloud data migration and tracking data

I don't think it's possible to migrate your old tracking data to the new identifiers in your MC account, or at least I have never heard about it before. In my opinion, the best way is to find a way to ...
Duc Le's user avatar
  • 3,428
1 vote

Any recommendation on what can be the primary key while extracting send, open and click data views

When defining a primary key for a Data Extension in Marketing Cloud, it's important to use a combination of fields that will be unique for each record. In your case, the PKey field that you've created ...
zuzannamj's user avatar
  • 14.4k
1 vote
Accepted

Is it possible to track In-app messages on MobilePush SDK?

The Android SDK will track receipt and opens of InApp Messages. The iOS SDK tracks receipt of InApp Messages, and I'm 99% sure it tracks opens too. What I do not know is how/where you can see that ...
Bill Mote's user avatar
  • 5,286
1 vote
Accepted

LogUnsubEvent with AMPscript Not Logging All Items?

Your AMPscript code looks correct except the beginning where I am not sure why you are trimming JobID, ListID, and BatchID system strings when they are always going to be a numeric identifier without ...
Niko's user avatar
  • 2,734
1 vote

SSL SKU explanation

SKU means Stock Keeping Unit. Every service you purchase from Salesforce will have it's own identifier in your contract, or SKU. To expand on Cameron's answer, even when the self-service SSL feature ...
SteveS's user avatar
  • 25
1 vote
Accepted

page Action in pardot not working

Looking at the URL you posted, it doesn't appear that the Pardot Tracking code is on the page. This tracking code needs to be there so that Pardot knows a page view happened.
Adam Erstelle's user avatar
1 vote
Accepted

Collect.js Predictive Intelligence Set User Info Email Value

You will be perfectly fine using anything but the email address. There is only one place which depends on setuserinfo using email address, and it is the automatically provisioned attribute group in ...
Lukas Lunow's user avatar
  • 21.7k

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