Can we manually track that a notification was opened?

Question

I'm using Salesforce mobile push alongside with Firebase Messaging.

Since I'm building the notifications manually on FirebaseMessagingService, I'd like to know if there's a public method to track the opening events.

Thank you.

Bill Mote · Accepted Answer · 2020-08-10 20:45:21Z

2

The Marketing Cloud Mobile Push SDKs support multiple push provider configurations. Take a look at the documentation for such https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/trouble-shooting/multiple-push-sdks.html

The piece of the puzzle that's going to be missing for you is the messageId if you're trying to track messages sent via Firebase in our system.

Additional Info (edits)

You can "wrap" your PendingIntent that will collect analytics for the message, but this would require testing and validation on your part as this isn't a "recommended" approach (ref. https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/javadocs/7.2/com.salesforce.marketingcloud.notifications/-notification-manager/redirect-intent-for-analytics.html)

answered Aug 10, 2020 at 13:35

Bill Mote

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Thanks for answering, Bill, but that doesn't quite answer my question unfortunately. I already know how to show both notifications. However I wouldn't like to call sdk.pushMessageManager.handleMessage(message). I build the notifications manually and I'd like to know how to track the openings of Marketing Cloud Mobile Push notifications manually like when these notifications are created using handleMessage(message) method above. Thanks
– douglas.iacovelli
Commented Aug 10, 2020 at 20:11
Added another possibility.
– Bill Mote
Commented Aug 10, 2020 at 20:45
Thanks, Bill! That sounds promising. I'll definitely check it out.
– douglas.iacovelli
Commented Aug 10, 2020 at 21:27
Bill, I was able to wrap my PendingIntent, but it still seems not to be working. I'm following exactly what is mentioned on salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/… but on the UI of MobilePush it still shows 0% of opened notifications. Do I have to add analytics as well for that to work?
– douglas.iacovelli
Commented Sep 24, 2020 at 16:20
"Do I have to add analytics as well for that to work?"; you must enable analytics during the SDK's initialization if that's what you mean.
– Bill Mote
Commented Sep 24, 2020 at 17:02

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