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5 votes
Accepted

CloudpagesURL function does not work if UTM tracking code is added from SFMC

This is a known issue with the CloudPagesURL function: In your Email you want to redirect a Subscriber to a specific CloudPage of your choice after clicking on a Button. When you configure a Button ...
zuzannamj's user avatar
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4 votes
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What is the average time taken to populate tracking data in Marketing cloud and "Individual Email Results" in Sales Cloud

The frequency of updating Sales Cloud with tracking data is set in: Sales Cloud > Marketing Cloud tab > Marketing Cloud Connector Settings > Tracking > Tracking Frequency I believe the default is "...
zuzannamj's user avatar
  • 14.4k
4 votes
Accepted

Collect tracking code is not working properly

These additional attributes will NOT be written/pushed to the IGO_PROFILES DE. Customer Attributes cannot be exported and currently do not get passed into Marketing Cloud data extensions. The ...
EazyE's user avatar
  • 8,537
4 votes
Accepted

Tracking Dynamic Sender Profile

This can be achieved by setting up a SendLog: The Send Log Data Extension is an ongoing record accessible to users within Marketing Cloud that stores Send-Time data specified by the Admin User, ...
zuzannamj's user avatar
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4 votes

Is there any way to extract email list data along with the rendered subject line where dynamic subject line is used

Unfortunately the personalized content is not stored in Marketing Cloud unless the Send Log DE is already active. For the future sends you can use SendLog future though, that's the cleanest way to ...
Ali Eroglu's user avatar
3 votes
Accepted

LinkName/alias not being recorded in the _click data view

After opening a case with SFMC support, we were provided this info: "The reason the link alias is not displayed is because the link is within an impression region for impression region tracking. ...
jake314159's user avatar
3 votes

Data from _SENT data view not ready when I need it

Yes, you can get this data by pulling the Send SOAP API object data with a Script Activity utilizing the WSProxy library in Automation Studio. Create your Data Extension like this. (ID is the JobID). ...
Adam Spriggs's user avatar
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3 votes
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Web Analytics Connector Parameter String Issue

If this is the values located in Parameter manager for you account this will automatically be added to every link sent in an EMAIL, it does not affect landing pages/cloud pages These are not utm ...
EazyE's user avatar
  • 8,537
3 votes

Using SendLog to retrieve User-Initiated Send name for each Job Id

You should be able to get this from the data extract (Tracking Extract) of 'SendJobs'. Inside that file there is a column named 'SendDefinitionExternalKey'. The values in there are the external keys ...
Gortonington's user avatar
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3 votes
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Tracking data sync to salesforce from a transactional send

Only triggered sends initiated from the Sales/Service cloud generate the IER in SFDC. This is explained in the following doc: Triggered sends created in the Sales or Service Cloud return tracking ...
EazyE's user avatar
  • 8,537
3 votes
Accepted

Discrepancy between _Open data view and Tracking Open list (inferred opens)

Moving from Comment to Answer for easier reference Tracking Extracts include an option for 'inferred' opens, which is likely the discrepancy you are seeing. From Documentation: Basically an ...
Gortonington's user avatar
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3 votes

Device from which the email was first opened

You can get device information but user-wise device information can't be obtained. So, which subscriber opened the email on which device can't be obtained as far as I know but how many subscribers ...
Krati Garg's user avatar
3 votes
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Reports generated in Sales cloud upon clicking Related Individual Email Results [SENT, OPEN, ...] not available in Lightning? only on Classic?

Lightning Experience is not supported for Marketing Cloud Connect features. Those using Lightning Experience with Salesforce are automatically redirected to Salesforce Classic when any Marketing Cloud ...
zuzannamj's user avatar
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3 votes
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Question about Marketing Cloud open tracking pixel behaviour

Think about it as simple as it gets: If the server gets the request to "display" the image, it knows it has been opened. Where this call comes from does not matter (if the server does not ...
Johannes Schapdick's user avatar
3 votes
Accepted

Is possible identify a journey using a link in the mail?

If you view the header of the email you would be able to find something like x-job: 5XXXXXXX5_1XXXXXX6 Which would be the MID and JOBID of the send. You could then leverage the _job and _journey ...
EazyE's user avatar
  • 8,537
3 votes
Accepted

Why is the total delivery count decreasing day by day in Journey Builder email tracking?

You should not rely on "delivered" count the first 72 hours after a send was initiated from SFMC. The reason is, SFMC assumes the email delivered unless a bounce is detected. Since SFMC will ...
Lukas Lunow's user avatar
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2 votes
Accepted

Links generated in email (click.email.xyz.com) starts with http://

You need an SSL Certificate configured on your account. In case you don't have one, you can purchase it from SFMC. SSL Certification Functionality Most clients require two SSL certificate ...
Rachid Mamai's user avatar
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2 votes
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How to track Dynamic Content Block?

I believe Impression Regions or manual inserts/upserts via AMPscript are the only current ways to track opens. Clicks you can utilize dynamic tracking parameters on the link to figure out the ...
Gortonington's user avatar
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2 votes
Accepted

Email tracking is not synchronizing to Salescloud

Two important details to double check: The Data Extension needs to be in the Salesforce Data Extensions folder, unless it is used in a TriggeredSend definition (like Journey Builder) It takes up to 1 ...
Rain's user avatar
  • 5,775
2 votes
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Aggregate Level Tracking in Salescloud

You need to add this tab in Sales Cloud first: Send Analytics Access the Marketing Cloud Connect Send Analytics tab within the Sales or Service Cloud. This tab provides aggregate tracking data for ...
zuzannamj's user avatar
  • 14.4k
2 votes

How to stop URLs in e-mail body from being tracked?

You can use this approach: %%[ var @URL Set @URL = "<a href='http://google.com'>Google 1</a>" ]%% <br> %%=v(@url)=%% <br> As described here: https://help.salesforce....
Lukas Lunow's user avatar
  • 21.7k
2 votes

Dynamic Link UTM Tracking Not Working

If you're not wanting to wrap all the links in every email using the Web Analtyics Connector, then I'd recommend this method for appending parameters and values: %%[ set @params = "" set @...
Adam Spriggs's user avatar
  • 30.8k
2 votes

Email tracking data NOT syncing SalesCloud, for the Email Sent from Journey Builder!

I got the tracking!!!!!! The only thing I performed was to LINK the Journey DE to the CONTACT MODEL
Vishal Kumar C V's user avatar
2 votes

Get subscribers who have opened one or more email in last 5 email deliveries

You can try something like this SELECT r.SubscriberKey, j.EmailName, s.EventDate as SentDate, o.EventDate as OpenDate, FROM [YOUR DATA EXTENSION]r LEFT JOIN _Sent s ON r.SubscriberKey= s....
Duicug's user avatar
  • 469
2 votes

To see email tracking information in GA from MC

Yes, you need to configure Parameter Manager as described in these docs. The default string which will be automatically appended to all the links is: utm_source=sfmc​&utm_medium=email​&...
Lukas Lunow's user avatar
  • 21.7k
2 votes

Populating campaign id field in IndividualEmailResult (during an email send from MC)

that sounds like a bit of a bold undertaking and I would discourage the approach you lay out. Here is my reasoning: Are you aware of the potential performance drops when using the sales cloud ...
Jonas Lamberty's user avatar
2 votes

How to grab the DeliveredEvent type via SOAP

"DeliveredEvent" may be quoted as a member of the EventType enumeration, but there's no DeliveredEvent tracked in SFMC. Delivered = Sent - Bounced.
Macca's user avatar
  • 8,256
2 votes

There is a record count difference between the Job Data View and the SendJobs Tracking Extract

I'd suggest mirroring Send SOAP object data into a DE and comparing those send jobs to your two sets. This aggregated data is for sends from account inception. I suspect the discrepancy is related to ...
Adam Spriggs's user avatar
  • 30.8k
1 vote
Accepted

Marketing Cloud - Mapping between EmailID and AssetID

I believe the value you're looking is actually called legacyID in the returned payload from the POST /asset/v1/content/assets/query route. Let's assume you're payload looks like this: { "page&...
Rafał Wolsztyniak's user avatar
1 vote

Salesforce Data Extensions help

As you mentioned, you don't need Salesforce Data Extensions if the Marketing Cloud account is not related/connected to Sales or Service.
fromero's user avatar
  • 1,041

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