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New Version vs. New Copy Review the recommended guidelines for when to use a new version or copy of a journey in Marketing Cloud’s Journey Builder. Creating a copy of a journey creates a journey that is identical but runs independently, with a unique title, audience, and reporting. Creating a version using New Draft also duplicates the journey, but this ...


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Yes, unless a contact is accepted and indeed enters the journey, this person will still be evaluated in the future. So in your example, contacts who are evaluated and not accepted, are not excluded from future evaluations.


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There are some granular permissions regarding how has access to these on the journey canvas, outlined in this help doc. Some Marketing Cloud customers want their users to access Salesforce events but not Sales and Service Cloud activities. Some want the opposite experience. Two new Journey Builder permissions in Setup let you grant access to these ...


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I'm facing the same issue (as it also breaks campaign association) and right now this does not seem to be possible - you simply are not able to change the name of an active text message. The only workaround in place that you can have right now is to have a secondary data extension where you log the original name of the text message and the corresponding "...


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There isn’t an easy report that you can just pull that would tell you the exclusion script has worked successfully. You essentially have to compare the records in your journey data extension to the records in the _Sent data view. This can be done using a SQL query activity and using the WHERE NOT EXISTS statement. For example, you have your Journey Data ...


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Ok, so as it turns out if you make changes to the config.json you MUST create a new journey to reload the configuration, you cant just test in the same journey. If you dont and make changes to any other code the changes are reflected in the journey when you activate and test. But changes to the config.json require that you create a new journey and re-...


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Your Exclusionscript should probably be like this: ROWCOUNT(LOOKUPROWS("Master_Permission","Contact_Key", _subscriberkey, "OptIn_New_Launches",0,"OptIn",0))>0 0 inside being effectively a "false" when i remember correctly, for your LookUp against the Columns "OptIn_New_Launches" and "Optin" or ROWCOUNT(LOOKUPROWS("Master_Permission","Contact_Key", ...


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Configure the Send Blackout under Administration in MobileConnect: In Administration, click Set Blackout Window. Change the status to Enabled. Set the beginning and end of the send blackout. Save the send blackout. What happens after the blackout window? If your send starts at 9 PM and takes two hours, and your send blackout starts at 10 PM, ...


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Deploying a triggered send with unhandled errors will cause those records to queue up and prevent additional ones from processing until the the queue has been cleared and the trigger has been refreshed. I'd make the necessary updates to your email, clear the queue and then either refresh both the TSD and email activity in the journey or just create a new ...


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There isn't an out of the box solution to get SMS tracking of a specific journey. However, there are other ways to get what you want: Option 1: Query SMSMessageTracking data view and tie the data back to your customers who received that specific SMS. This data view allows customers to view their send and receive history. Information from this query ...


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The issue is the way you linked in data designer on email address. To solve for your issue you should be linking to subscriberkey/contactkey (which is the SFDC contactID field)


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With the Jan. 2020 release this will be possible, When you use MobileConnect with Journey Builder, you have full control of your SMS message name in Journey Builder. SMS messages sent through Journey Builder now use the Activity Name as the Message Name in all reports and data extracts. The Activity Name gets populated with the content name, but you can ...


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Depending on the complexity of the email you can use dynamic content to display the entire email based on a variable. To your point, ampscript is another option as well. Finally, you could do decision splits based off the variable within a journey. For sender profile ampscript is likely your easiest option. (If a certain set of variables gives a given ...


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