3 votes
Accepted

Types of notification that I can use in APEX

This isn't a notification, it's an In App Guidance. You can create your own and trigger them in various ways. You can monitor which of your users have viewed these IAGs, and more. To have more than ...
3 votes

Send a Push Notification from a journey

The subscriberKey field is in the _Subscribers data view as well as the _SubscriberID. You can use a SQL query with the _Subscribers data view and _PushAdress then join them using SubscriberID and ...
SebOB's user avatar
  • 807
3 votes

Cannot opt in iOS Devices for Push Notifications

These issues are almost always a certificate issue (99.999% of the time). See the troubleshooting push steps in the documentation for help. (ref. https://salesforce-marketingcloud.github.io/...
Bill Mote's user avatar
  • 4,956
3 votes

How to extract the opens of mobile push in marketing cloud

At this time, the Marketing Cloud has no supported way to pull push analytics from an API. The general way to do it is run the detail extract report to get your sends and opens.
jzehner's user avatar
  • 101
3 votes

Sending Push Notifications to Users Who Didn't Login

If you have delayed registration until a Contact Key is set then what would the Marketing Cloud send to? The registration is required to get the push token provided by Apple/Google sent up to the ...
Bill Mote's user avatar
  • 4,956
3 votes
Accepted

Marketing Cloud SDK crash 8.0.11 Crash with error: Please add correct version of MarketingCloudSDK.bundle

We were able to verify that a relatively new Xcode setting (manageAppVersionAndBuildNumber) will alter our SDK’s ability to verify the versions of its components. The issue only surfaces when the ...
Ethan Yehuda's user avatar
3 votes
Accepted

MarketingCloudSDK Crashes SwiftUI App in Beta TestFlight: _dispatch_once

This is because of accessing keychain from the background when data protection is enabled. Add the below code before SDK init and we should not be seeing the crash anymore. SFMCSdk....
Prakashini Pattabiraman's user avatar
2 votes

Android - Recieving all push notifications, not distinguished by TAG

There are 2-3 Tags set for an Android device by default: ALL and Android for non-debug builds and and additional Tag of DEBUG for debug builds. Similarly, ALL, iOS and DEBUG will be set for iOS ...
Bill Mote's user avatar
  • 4,956
2 votes
Accepted

Xamarin Support

The SalesforceSDK and the Marketing Cloud MobilePush SDK are not the same. The SalesforceSDK is not likely what you are looking for. Xamarin is known to work, but is unsupported by the SFMC ...
Bill Mote's user avatar
  • 4,956
2 votes
Accepted

Push Notification not showing up when app is closed

I'll start by asking the question that I'm sure I already know the answer to. Are you calling the Marketing Cloud SDK's init method from within your Application's onCreate method? If not, then that ...
Seth's user avatar
  • 931
2 votes

RichPush Notifications on IOS are blocking regular pushes

I would suggest working on one target at a time. After adding one notification extension, make sure that Notification Target is signed by the same Managed Profile as the project target you are ...
Skyler Tanner's user avatar
2 votes
Accepted

Push notifications from Google drive to Salesforce

First, you have to think about how Salesforce is going to process these notifications from Google. The answer to this will drive the domain verification method. Let's say you create a custom Apex REST ...
identigral's user avatar
  • 7,241
2 votes

Push notification in Salesforce1

You can use a trigger to send push notification when activity record is created. After insert trigger can be created to send push notifications. trigger caseAlert on Case (after update) { for(Case ...
Anurag's user avatar
  • 2,206
2 votes
Accepted

Can we manually track that a notification was opened?

The Marketing Cloud Mobile Push SDKs support multiple push provider configurations. Take a look at the documentation for such https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/...
Bill Mote's user avatar
  • 4,956
2 votes
Accepted

Marketing Cloud: send push notification to Mobile Publisher

That is not possible, as push notifications from Mobile Studio require the Marketing Cloud Mobile Push SDK being enabled as part of the app - which is not the case for the Salesforce mobile app.
Lukas Lunow's user avatar
  • 20.5k
2 votes

SFMCSDK Mobile push SDK iOS crashes with the exception: com.salesforce.security.keychainException

This happens when a device is setup with FaceId or Passcode based authentication. If an application (with MarketingCloudSDK integrated) accesses the Keychain when the device is in a locked state, the ...
Ethan Yehuda's user avatar
2 votes

Mobile Push test message

If you have the SDK configured correctly then it will register itself. Once your device is registered you can create an audience list for your device or your contactKey.
Bill Mote's user avatar
  • 4,956
2 votes
Accepted

Sending Push Notifications Within Journeys Triggered By An API Event Without DeviceID

As long as the contact in your API event is already tied to a device ID in the Mobile Push channel, journey builder can send the Push Notification message to that contact without needing the Device ID ...
Duc Le's user avatar
  • 2,588
1 vote

On IOS when the app is closed, when clicking on a received notification it won't go through the sfmc_handle method and it always open the app instead

FYI: I have tested official SFMC learning app and looks like sfmc_handleURL callback won't be called when iOS app is not running (killed) and user taps on push notifications (It only opens the app) ...
Fred.S's user avatar
  • 11
1 vote

What is the best way to send notification after a field change?

Flow is probably the easiest, you can create a channel in setup under custom notifications and use the send custom notification action in your flow.
H Alves's user avatar
  • 774
1 vote
Accepted

Marketing Cloud Push SDK iOS URL Handling

Please log a support ticket. There is a known bug for this issue. Logging a support ticket will help us track who was affected, and the support person can track the bug and alert you immediately ...
Bill Mote's user avatar
  • 4,956
1 vote

iOS - Crash in SFMCNetworkRequest with sdk v6.4.2

This issue was resolved in the 7.x releases of the SDK. Please update to the latest release, v7.1.1 as of 20200519.
Bill Mote's user avatar
  • 4,956
1 vote

We are having different receiver to receive messages from Salesforce Push. Can we cast the same Message received to InboxMessage

You can't create an Inbox Message, but this has been solved by a number of customers. Simply store the message you received in your own database and collate those messages with the Inbox Messages ...
Bill Mote's user avatar
  • 4,956
1 vote
Accepted

Custom notification upon email arrival?

Not sure if you received an answer on this yet, but you need to update who the Notification is assigned to. The running user on incoming emails is the Automated Case User, specified in Support ...
Sunil's user avatar
  • 26
1 vote
Accepted

Universal links are not working when attached to a notification

You have to handle the URLs within your application. See iOS and ANDROID documentation.
Bill Mote's user avatar
  • 4,956
1 vote
Accepted

SFMC In-App Messaging badge count for iOS

Swipe to kill is pointless and discouraged by both Apple and Google, however, the iOS SDK could handle it better. In the scenarios you outline, the application is being abruptly terminated and the SDK ...
Bill Mote's user avatar
  • 4,956
1 vote

Is it possible to change the text font in Marketing Cloud?

In Android, you can take full control of the notification displayed on your device. If Google allows for the customizations you seek, then you can do whatever you like. (ref. https://salesforce-...
Bill Mote's user avatar
  • 4,956
1 vote
Accepted

what is standard way to create Push Topic in Salesforce

No, Salesforce does not create any PushTopics by default. There must be some process that is creating such topics. You might want to check the below things Check if there is any managed package ...
Amit Singh's user avatar
1 vote
Accepted

Send a Push Notification from a journey

There is no requirement that a entry source DE for JB contain SubscriberKey. The requirement is that the DE must be a sendable DE. You can make a sendable relationship by mapping a field to ...
EazyE's user avatar
  • 8,295
1 vote
Accepted

Unable to Find Custom Notification Types ID

You can query CustomNotificationType in Tooling API, as the article suggests. In workbench you can do this by navigating to utilities->REST Explorer and then executing the following GET request: /...
Aleksandra's user avatar

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