13
votes
Accepted
How to bulk export MobileConnect SMS subscriptions?
There are two data views with limited/no documentation (as of time of writing) that store SMS data that can be accessed by a Query Activity:
_MobileAddress
| Field Name | Data Type (Length) | ...
- 1,209
10
votes
Accepted
Accessing _MobileAddress and _MobileSubscription Data Extensions
So, the field names are correct (though not a complete list). They contain an underscore before each of them in the Data Extension. This makes things difficult when pulling the fields out using SELECT ...
- 581
8
votes
Accepted
How to convert Mobile Push List into Data Extension
So Mobile lists are DEs (which you can't see in the UI) and you can query them using a query activity. With this you can query the subscriberkey into a target DE which you can leverage elsewhere.
...
- 7,332
7
votes
Accepted
Is there any way to shorten URL in SMS in Marketing Cloud?
That's a great question. We've tried using the bit.ly shorten API method in conjunction with an AMPscript HTTPGet function (to make a request to the API) to shorten a URL. This works well, but the ...
- 15.5k
7
votes
Accepted
AMPScript SMS InsertDE() function not working in SMS
The InsertDE() function only works with email messages per the documentation:
This function applies to email messages at send time only.
Instead, you should use UpsertData: i.e. UpsertData('...
- 4,323
6
votes
In Journey builder is it possible to subscribe to MobileConnect sender short code/keyword?
Yes, absolutely you can. I've documented the procedural steps below.
Regarding setting the short/long code and keyword, refer to #10 and #11 of Step 2.
Step 1: Create a MobileConnect List
While ...
- 15.5k
6
votes
Accepted
Using Journey Builder Send SMS Activity with Mobile Connect templates
This is as per design - only outbound templates are supported. Refer the official documentation where it states
How to Configure MobileConnect for Use with Journey Builder
Follow the
steps below to ...
- 15.5k
6
votes
SQL MobileConnect Demographics Table
Currently there is not a data view which would allow access to attribute X in your example.
In the MC January 2019 release, two MobileConnect data views were made available.
Relating the two ...
- 206
5
votes
Accessing _MobileAddress and _MobileSubscription Data Extensions
In case you're wondering about the data types and such:
_MobileAddress
| Field Name | Data Type (Length) | Required (Y/N) | Data Default |
| :- | :- | :-: ...
- 27.7k
5
votes
Is there a way to update MobileConnect Subscription Data from a Data Extension?
That is correct, opt-in can only be done manually, or opt-in from mobile or via API.
Opt-out can be done via Import in Mobile - All contact and populate the Status field with the value Unsubscribe (...
- 116
5
votes
Can I delete message on Mobile Connect?
Once a message is marked inactive after 180 Days it will be deleted by the system. This is covered in this help doc: Inactivate a Message
NOTE After 180 days, MobileConnect archives inactive messages ...
- 7,332
5
votes
Accepted
What is'Id' in POST /sms/v1/messageContact/{id}/send
Within MobileConnect you can find/setup Id by creating a message with Outbound type where you have to choose Send Method as API Trigger.
If you're setting up a new message then you can find the Id ...
- 3,052
5
votes
Marketing Cloud SMS to Service Cloud Case
Maybe this will help someone else, as I had some trouble to find this in the documentation.
If you want to save or further process an inbound SMS, you can use MSG(01) variable. Help (https://...
- 220
4
votes
Mobile Connect STOP keyword
Here is the query we are using to retrieve most recent unsubscribes from our MobileConnect
SELECT
a._MobileNumber AS MobileNumber,
a._MobileSubscriptionID AS MobileSubscriptionID,
a._OptOutDate AS ...
- 16.9k
4
votes
Accepted
Can I use a short code from the parent account in a business unit?
Yes, in short.
MobileConnect can be provisioned in one of two ways:
A single shared instance where contacts and codes are shared by all BUs.
Separate siloed instances for each Business Unit.
If ...
- 7,706
4
votes
Marketing Cloud pushing notifications to external app. How?
The Marketing Cloud SDK would be the right way to accomplish this. The setup is simple, both iOS and Android are supported and there are a number of ways for integrating messaging in a broader system.
...
4
votes
Test Mobile Connect SMS Send from SFMC Without Short/ Long Code
You will need a short/long code before you can use MobileConnect.
When an account is initially provisioned, it doesn't include a short/long code, even if this is included in your licence. This has to ...
- 15.5k
4
votes
Accepted
Update Mobile Connect SMS Opt In/Opt Out status with imports to MobileSubscription
Opt-out can be done via Import in Mobile - All contacts and populate the Status field with the value Unsubscribe (MobileConnect Demographics). So this is a update from opt-in to opt-out. Opt-out to ...
- 116
4
votes
Accepted
Registered Symbol ® in text message in mobileconnect
I have come across this situation before where MobileConnect Outbound SMS wouldn't respect the spaces and I guess your reg trademark is related to same issue.
The workaround this is by using the ...
- 3,052
4
votes
MobileConnect - What are some standard guidelines to working with MobileConnect?
Apart from what C Carswell mentioned above, please consider below points.
Your Contact Key in Mobileconnect Should be same as Subscriber Key used in Email Studio.
If they don't match, it won't be ...
- 688
4
votes
Accepted
CloudPageURL via SMS broken link
Well then, got this issue solved.
When using CloudPagesURL ampscript function link creation via MobileConnect, then the Contact this SMS is sent to, needs to exist in Email channel AllSubscribers ...
- 5,267
4
votes
Accepted
MobileConnect data views
There are details about _MobileAddress and _Mobile Subscription floating around SFSE.
I did find some info on _UndeliverableSMS here.
MobileNumber, phone
Undeliverable, boolean
BounceCount, number
...
- 27.7k
4
votes
Accepted
Implications of MobileConnect SMS Long Code
Yes, Long Codes are meant for 1:1 meaningful conversations, not mass messaging. The 1 message per second restriction is correct.
What I would talk to SFMC about is looking to get a short code AND a ...
- 27.8k
4
votes
Accepted
MobileConnect - Opt Out from specific keywords
Keyword level opt-out for SMS is not available yet. I wondered what's the use of having multiple keywords for opt-outs in that case. Figured out that this feature is only available in Australia. ...
- 3,954
4
votes
What does the Status column specify in the MobileConnect Demographics and MobilePush Demographics
_MobileAddress._Status
1 = active
-1 = unspecified
2 = bounced
3 = held
4 = unsubscribed
_MobileSubscription._OptOutStatusID
0 = opted-in
1 = opted-out
_MobileSubscription._OptInStatusID
...
4
votes
Accepted
Connect the SMS Send Log to the SMSMessageTracking Data View
The short answer is that currently there is no way to accomplish this and there is no existing effort on SFMC end to correct this. The best you can do is soft matches on data and leave open the risk ...
- 27.8k
4
votes
Accepted
Query to get ContactKey and SubscriberKey in results?
You can create filtered lists in Mobile Connect that will be available as a source to standard SQL queries.
The method of obtaining those contacts is described here:
Permanently remove Contacts or ...
- 2,526
4
votes
Accepted
Salesforce Marketing Cloud Mobile Connect - Explain how Keywords work
The confusion is understandable, because keywords serve a dual purpose:
they act as sort of code words that let the system know what should be done with an inbound message (STOP, HELP and custom ...
- 2,526
4
votes
Marketing Cloud inbound SMS
Example two ways:
Query the SMSMessageTracking data view with Inbound = 1. Results will be limited to one business unit
In Reports create a "SMS Message Detail Report". This can extract all ...
- 2,526
4
votes
Accepted
Salesforce Marketing Cloud : How to ensure SMS are sent to only those Phone numbers which are present in the sendable Data Extension
The issue is that the mobile number for a subscriber in your sendable DE is different than on the Mobile Connect. You should always have a process to update the mobile number in Mobile Connect and ...
- 1,359
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