All Questions
16 questions
0
votes
0
answers
28
views
UnifiedEmail Full Details
We are attempting to build a bespoke solution to render activity captured by Einstein Activity Capture. The purpose will be to filter which emails are displayed based on criteria within the message.
...
- 134
0
votes
1
answer
40
views
Can I send Content Selection click data to a DE?
Salesforce Marketing Cloud, Einstein
I send an email to a client with 2 assets and I would like to save in a DE which image the client clicked on. For example: "Do you like movies or series more?&...
0
votes
1
answer
167
views
How STO works with the settings "Send at Einstein's optimal default time" in journeys if optimal time falls outside the STO configured window?
If STO setting is configured as "Send at Einstein's optimal default time".
For example, if STO is set for 4 hours and optimal time for subscribers with not enough data falls outside the 4 ...
- 353
0
votes
1
answer
141
views
Can Einstein STO delay subsequent email activities sent event in a journey?
When Einstein STO is added to a journey, if 12hours are defined for STO activity before email activities in this flow:
email1 → wait 1day → email2 → wait 1day & email3.
If journey is activated /...
- 353
1
vote
1
answer
707
views
Object type of email synchronized with Outlook
I use Einstein Activity Capture to synchronize emails between Office and Salesforce.
When I send an email to a contact from Outlook, the email is synchronize with the contact in Salesforce.
...
- 731
1
vote
0
answers
705
views
Contacts are not synchronized with Einstein Activity Capture
Hello,
I test Einstein Activity Capture to synchonize contacts and emails between Salesforce and Outlook in a sandboxe.
I followed the trailhead (https://trailhead.salesforce.com/en/content/learn/...
- 731
4
votes
0
answers
1k
views
Einstein Activity Capture download email from AWS
In Einstein Activity Capture, email is "captured" and stored in AWS, not Salesforce. Is there any way to get the email from AWS into Salesforce? For example using Analytics REST API or ...
- 397
0
votes
1
answer
121
views
Einstein Content Selection / not matched attributes
I think I´ve learned that you can stear the asset by mapping the attributes of the send DE with the attributes of the asset. E.g. country "france" must match exactly. Now I can let rotate content in ...
- 109
1
vote
1
answer
988
views
Sync old mails with Einstein Activity Capture
I just set up a completely fresh org. I'm using Einstein Einstein Activity Capture to sync mails from Gsuite to Salesforce.
However, this only works for emails sent/received after setting up the Org. ...
- 53
0
votes
1
answer
494
views
Einstein Email Open Split Error
I am trying to create a journey that has an email open likelihood split at the beginning but I am getting an error each time. I am wondering if this is due to there being no email step beforehand, or ...
- 17
0
votes
1
answer
728
views
Einstein Email Recommendation Content Creation
We want to build a single block of code to be used across a number of Email activities, and we want to "force" one of the variables. Let's assume that we are selling recipes and I want to trigger an ...
- 1,040
0
votes
1
answer
65
views
Should emails sent to a PERSONAL email address field display in account's activity feed?
With the standard einstein activity capture, emails sent to contacts automatically get logged on the applicable account. I'm wondering if emails should be logged that were sent to the personal email ...
0
votes
1
answer
729
views
Auto log activities to CLOSED opportunities?
Our current way of doing things in SFDC, has customer success working off of the opportunity as opposed to the account object. The opp has information they need, along with the fact its related to ...
1
vote
1
answer
1k
views
Einstein Predictive Email Reccomendations (Marketing Cloud) customization by Country
We are trying to implement Marketing Cloud Email Recommendations: we have a global product catalog we would like to upload, the problem is the availability (together with the discount) must not be ...
- 11
2
votes
1
answer
689
views
How to get an working automated catalog image generation for einstein email recommendations?
The catalog image generation process of einstein web recommendation is one of the worst possible designed processes i have ever seen. Therefore it would be a pleasure if you can share your experiences ...
- 4,258
2
votes
1
answer
1k
views
Unable to send email from Einstein chatbot
The cloud integration user which is a default user created for the Einstein Chatbot is not able to send e mail.The records are being created but email is not received at the receiver.
