Questions tagged [einstein-activity-capture]

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How to create a task with Google API with Salesforce and How to resolve error with Einstein activity capture

I want to know if is possible to create a task using REST API for Google Calendar, I was searching for this topic but I only found documentation for Events, and for reminders is still not possible ...
0 votes
1 answer
67 views

How to view the Einstein Activity Capture settings regarding its connection with Microsoft Exchange?

On October 1, 2022, Microsoft is retiring Basic Authentication for Exchange Online. One of the ways of dealing with this is moving to Einstein Activity Capture and connect with a service account using ...
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0 answers
205 views

Einstein Activity Capture - Attendees are not receiving notifications when added to an Event

Requirement: when a Salesforce (SF) User creates an Event and adds Attendees (Users) on that Event, each Attendee should receive an invitation email enabling them to add that Event to their respective ...
1 vote
1 answer
182 views

How to add a field to Event field mapping in Einstein Activity Capture?

See this screenshot (route in Salesforce: Setup > Einstein > Einstein Activity Capture > Settings > Edit configuration > Field mappings): I would like to add a mapping for the standard ...
4 votes
1 answer
51 views

Salesforce Email Add-In for Einstein Activity Capture no showing Quick Actions

I just recently noticed a difference in the Salesforce Add-In for Gmail and Outlook. I activated EAC on one of our developer Orgs in order to get some hands-on time with the new feature. I discovered ...
0 votes
0 answers
83 views

Salesforce Inbox / Activity Capture

With Salesforce Inbox / Einstein Activity Capture, I understand it tracks correspondence with contacts and accounts, but what about opportunities? Is it possible to track the same activity in the ...
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0 answers
52 views

How to Group EmailMessages using ThreadIdentifier in Activity TimeLine

I have exported historic emails from external system to Salesforce. Though, the ThreadIdentifier field is common for EmailMEssage records in SF, they are showing as Individual message/email but not ...
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1 vote
1 answer
135 views

Show all Einstein Activities for users that left the company?

We have Einstein Activity Capture on, and it works. Our settings are 'Shared to All'. (Note: even with this setting, Einstein still hides certain emails, based on it's own AI) We have users that have ...
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2 votes
1 answer
336 views

Using Einstein Activity Capture, unable to show Mails and Events in custom components

We have Einstein Activity Capture activated in our Org. We want the synced events and mail to be part of our custom component. Since these records are not stored in Salesforce we are not able to show ...
1 vote
2 answers
763 views

Is it possible to remove internal domain from the Excluded Address list after enabling Einstein Activity Capture?

Salesforce adds the default internal domain to the excluded list so that emails and events between users in our company aren’t added to Salesforce records or synced is something I found in help ...
0 votes
1 answer
271 views

Nothing shows in Personal Settings --> Connected Accounts in sandbox org

After successfully setting up Einstein Activity Capture (for Google) on my production org, I then assigned the Standard Einstein Activity Capture permission set to a user. In the production org I was ...
2 votes
1 answer
714 views

How To Enable Einstein Activity Capture In Sandbox Org

After successfully setting up Einstein Activity Capture (for Google) on my production org, I then created a sandbox for it. In the sandbox org, when I go to Einstein Activity Capture in Settings, the ...
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2 answers
298 views

How to SOQL Email Conversation from EAC [closed]

Can I make a select to obtain information from these emails (activities) from Einstein Activity Capture or just using "view full email"?
2 votes
1 answer
1k views

Salesforce Inbox + Einstein Activity Capture - create new contact prompt disappeared

My client has been using Salesforce Inbox for a while, and now asked my to turn on EAC. Now that EAC is on, he is no longer prompted to Log the Email after sending it. Which is fine when a contact ...
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0 votes
1 answer
697 views

Relate an Email Thread to a Salesforce object

We are using Einstein Activity Capture in order to log in emails that we have with Specific Contacts.  Our contacts are most of the time involved in Many opportunities so a specific contact can be ...
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