Questions tagged [einstein-activity-capture]
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Einstein Activity Capture shows email on the contact but not the associatred account
We have a contact where einstein activity capture is showing the emails that have been sent and received but these emails are not showing in the activities of the account. The contact is only ...
Does removing the bounced contact's email address also remove any activities that was captured by EAC?
Prior to deploying EAC in my org,our company had a strict policy of removing inactive contact's email addresses from our database to ensure that we do not send list emails and marketing emails to the ...
Problem with auto syncing emails to salesforce from outlook integration
I have a problem with Outlook integration to Salesforce using Einstein Activity Capture. I have a requirement to sync calendars (Outlook with Salesforce). I created configuration and assigned users to ...
Automatic BCC stopped working for a user
Salesforce has the feature that a user can choose to automatically fill the BCC field for all outgoing emails. It is set via Settings > Email > My Email Settings > Would you like to ...
Access einstein activity capture data
As I read in the documentation, Salesforce does not save einstein activity capture data (email, for example) in Salesforce as such, but rather saves it in AWS. Is it possible to access that AWS ...
How to create a task with Google API with Salesforce and How to resolve error with Einstein activity capture
I want to know if is possible to create a task using REST API for Google Calendar, I was searching for this topic but I only found documentation for Events, and for reminders is still not possible ...
How to view the Einstein Activity Capture settings regarding its connection with Microsoft Exchange?
On October 1, 2022, Microsoft is retiring Basic Authentication for Exchange Online. One of the ways of dealing with this is moving to Einstein Activity Capture and connect with a service account using ...
How to add a field to Event field mapping in Einstein Activity Capture?
See this screenshot (route in Salesforce: Setup > Einstein > Einstein Activity Capture > Settings > Edit configuration > Field mappings): I would like to add a mapping for the standard ...
Salesforce Email Add-In for Einstein Activity Capture no showing Quick Actions
I just recently noticed a difference in the Salesforce Add-In for Gmail and Outlook. I activated EAC on one of our developer Orgs in order to get some hands-on time with the new feature. I discovered ...
Show all Einstein Activities for users that left the company?
We have Einstein Activity Capture on, and it works. Our settings are 'Shared to All'. (Note: even with this setting, Einstein still hides certain emails, based on it's own AI) We have users that have ...
Using Einstein Activity Capture, unable to show Mails and Events in custom components
We have Einstein Activity Capture activated in our Org. We want the synced events and mail to be part of our custom component. Since these records are not stored in Salesforce we are not able to show ...
Is it possible to remove internal domain from the Excluded Address list after enabling Einstein Activity Capture?
Salesforce adds the default internal domain to the excluded list so that emails and events between users in our company aren’t added to Salesforce records or synced is something I found in help ...
Nothing shows in Personal Settings --> Connected Accounts in sandbox org
After successfully setting up Einstein Activity Capture (for Google) on my production org, I then assigned the Standard Einstein Activity Capture permission set to a user. In the production org I was ...
How To Enable Einstein Activity Capture In Sandbox Org
After successfully setting up Einstein Activity Capture (for Google) on my production org, I then created a sandbox for it. In the sandbox org, when I go to Einstein Activity Capture in Settings, the ...
How to SOQL Email Conversation from EAC [closed]
Can I make a select to obtain information from these emails (activities) from Einstein Activity Capture or just using "view full email"?
Salesforce Inbox + Einstein Activity Capture - create new contact prompt disappeared
My client has been using Salesforce Inbox for a while, and now asked my to turn on EAC. Now that EAC is on, he is no longer prompted to Log the Email after sending it. Which is fine when a contact ...
Relate an Email Thread to a Salesforce object
We are using Einstein Activity Capture in order to log in emails that we have with Specific Contacts. Our contacts are most of the time involved in Many opportunities so a specific contact can be ...