Questions tagged [einstein-activity-capture]

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Using Einstein Activity Capture, unable to show Mails and Events in custom components

We have Einstein Activity Capture activated in our Org. We want the synced events and mail to be part of our custom component. Since these records are not stored in Salesforce we are not able to show ...
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12 views

EAC and "Users with Daily Metrics" Report not working together?

I have a field called "SFDC Last Activity Date" which is an Activity Metric formula field and I made a "Users with Daily Metrics" report. When I have a user added to the Einstein ...
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216 views

Is it possible to remove internal domain from the Excluded Address list after enabling Einstein Activity Capture?

Salesforce adds the default internal domain to the excluded list so that emails and events between users in our company aren’t added to Salesforce records or synced is something I found in help ...
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28 views

Is it possible to deploy Einstein Email Insights configurations between orgs with change sets and/or Gearset?

Is it possible to deploy Einstein Email Insights configurations between orgs with change sets and/or Gearset? If so, what are the objects/configurations called?
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1answer
24 views

Nothing shows in Personal Settings --> Connected Accounts in sandbox org

After successfully setting up Einstein Activity Capture (for Google) on my production org, I then assigned the Standard Einstein Activity Capture permission set to a user. In the production org I was ...
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1answer
234 views

How To Enable Einstein Activity Capture In Sandbox Org

After successfully setting up Einstein Activity Capture (for Google) on my production org, I then created a sandbox for it. In the sandbox org, when I go to Einstein Activity Capture in Settings, the ...
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49 views

Einstein Activity Capture and Email Change

I have einstein activity capture set up in an org. I wish to change the email id associated with the users and maintain the sync between Salesforce and Gmail. I have changed the email id in the user's ...
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2answers
113 views

How to SOQL Email Conversation from EAC [closed]

Can I make a select to obtain information from these emails (activities) from Einstein Activity Capture or just using "view full email"?
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0answers
70 views

Einstein Activity Capture-User unable to connect their microsoft exchange account with Einstein

One of my users unable to connect their Microsoft exchange account with Einstein. I have assigned permission set license- Standard Einstein Activity Capture User & permission set-Standard ...
2
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1answer
827 views

Salesforce Inbox + Einstein Activity Capture - create new contact prompt disappeared

My client has been using Salesforce Inbox for a while, and now asked my to turn on EAC. Now that EAC is on, he is no longer prompted to Log the Email after sending it. Which is fine when a contact ...
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1answer
433 views

Relate an Email Thread to a Salesforce object

We are using Einstein Activity Capture in order to log in emails that we have with Specific Contacts.  Our contacts are most of the time involved in Many opportunities so a specific contact can be ...