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The cloud integration user which is a default user created for the Einstein Chatbot is not able to send e mail.The records are being created but email is not received at the receiver.enter image description here

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I had this problem too. Try adding another address to the recipients list, maybe a hotmail address, you'll see that it is received (most lively in the junk). If so, investigated why the recipients email server is blocking it.

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  • I tried sending to other adresses. It didn't work. Were you sending the email from BOT?
    – ANIKESH PRASAD
    Commented Jul 15, 2018 at 11:33
  • Yes. The problem looked exactly like yours. The send email apex call returned success and there's a record in EmailMessage. It turned up my hotmail (junk) from cloud@...
    – AidanD
    Commented Jul 16, 2018 at 12:42

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