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Not sure why you need to do this but a simple formula field shall suffice Id18__c with formula = CASESAFEID(Id)


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For automation against Omni-Channel routing processes, consider creating auto-launched processes on AgentWork and PendingServiceRouting records. AgentWork records are generated when work items are assigned to agents through queue, skill, or external routing. PendingServiceRouting records are created when a work item is waiting to be routed to an agent. ...


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If I understand correctly, your Sharing Rule granted the user Read access, but not Read/Write Access. This should be configurable in the Sharing Rule definition. Please ensure that the Sharing rule is granting Read/Write access and not just Read Access. That should resolve it. A useful way to diagnose record access is by opening the record of interest and ...


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Having checked the Metadata Coverage Report and Metadata API, I don't see a way to store this configuration parameter. It is likely not supported.


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