New answers tagged

0

Single Email Performance by Device report is covering that requirement. Device Performance by Email Sends and Email Performance by Device reports are also fine but only available in Discover.


0

The only type of content you can render at open time is an image. Marketing Cloud deprecated it's Live Images feature a while ago, but you could consider vendors like Movable Ink. Their toolset can be integrated with Marketing Cloud using their AppExchange application


0

"As subscribers open your messages, Einstein analyzes click results to find out which assets spark interest in customers. Using real-time analysis, Einstein finds the assets that prompt customers to click a link in the email. As analysis proves that an asset continually contributes to increased click rates, Einstein selects that asset more frequently while ...


0

My solution was that the Email Reply Address wasn't validated yet (new MC org). Once you verify this, and you fill in everything under 'Company Information' (Account Settings), the problem should be solved.


0

There is a product called Report Scheduler in appexchange which would let you schedule the reports to the external recipients. You could also pick the file type between excel and pdf while scheduling the report. Following is the product link in appexchange https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkcdUAD I am part of the ...


2

It’s pretty straight forward when you’re using Marketing Cloud Connect. Here’s an overview: First, set the email up in Marketing Cloud. You can follow any available Email Studio tutorial to achieve that. Enable Triggered Sends: In Sales/Service Cloud, switch to the Salesforce Classic UI, navigate to the Marketing Cloud tab and click on Configure Marketing ...


0

You need to review the documentation for the method setSaveAsActivity(saveAsActivity): Optional. The default value is true, meaning the email is saved as an activity. This argument only applies if the recipient list is based on targetObjectId or targetObjectIds. If HTML email tracking is enabled for the organization, you will be able to track open rates. ...


0

Use a segmentation rule to put them on a static list and use that static list to drive the Engagement Studio.


0

Take a look at this. Let me know if it helps: https://developer.salesforce.com/blogs/developer-relations/2009/10/one-of-the-things-about-working-for-a-company-that-innovates-at-such-an-incredible-pace-is-that-you-are-constantly-tasked-wit.html


0

You cannot do this at the moment. You can vote for this idea which is asking for that functionality. The documentation mentions to make sure you have a Contact or Lead list view with the recipients you want (or a Campaign). In the considerations doc, it again mentions Before you send a list email—an email to a list of contacts, leads, or campaign ...


0

I contacted Salesforce support and they were able to resolve it. We had to turn off Einstein Activity Capture. This resolved the issue. You cannot have Einstein Activity Capture and send through Gmail active at the same time. It has to be one or the other. The good news is I can send individual emails via Gmail. The bad news is, list email does not have ...


4

You're not setting the parameter to send the email in the method createExternalUser and it seems the default is set to false to not send. The Site Class docs show that you should be able to send the email by adding a 4th parameter of true: createExternalUser(user, accountId, password, sendEmailConfirmation)


0

According to doc, Some things to keep in mind: When sending emails from the native device, you can't use Salesforce Email Templates found in the full site. Emails sent are not sent out of Salesforce, and so they are not tracked or logged in the same way as other emails from the full site. Sending an email is not automatically added to the record in ...


1

After anywhere from 15-30 characters, most email clients will abbreviate the from name in your inbox. (ref). So as long as the prepend addition is something that enables recognition from your recipients and/or that the appended info is not necessary to be viewed that should be fine. E.g. 'Elite Shoes - your store of choice' works as it has the important part ...


1

EmailMessage object is only used in enhanced email and email to case. I don't believe email alerts qualify. Some emails in Salesforce are stored as tasks so you can try to query that object and see if the alerts are saved but I am fairly confident they wont be there either. As of right now, I don't believe that alerts are stored. Ive seen a few ideas on ...


0

First you didnt query body field from EmailTemplate object. Second you are not setting setHtmlBody or setPlainTextBody in your code either. e.g. Query EmailTemplate tpl = (EmailTemplate)[SELECT Id, Subject, Body FROM EmailTemplate WHERE Name = 'Enroll Email' LIMIT 1]; Setting the ...


1

Scheduled flows run as the Automated Process User as I had tested for this question This means that the email in the email alert is sent as that Automated User with a sender email address of noreply@salesforce.com as noted here This tends to get caught in spam filters or, as mentioned in the above link with gmail and your situation, completely blocked ...


0

Chatter is for your organization's users. You won't be able to have email notifications go out from a chatter post out of the box to your contacts. I think your best bet is to figure out the answer to your other question regarding why an email alert is not working. Connect, engage, and motivate users to collaborate and work efficiently across the ...


2

Unfortunately, I ended with finding this idea on google:- Not send File shared notification email It says The organization have disable to "Chatter Messages" function. When "Received Email" option on Chatter Email Settings is enabled, File Shared notification email always sent. The option that controls this mail is not being provided. It means each ...


3

The form action tag only accepts a url if you need to provide a query parameter you need to specify it as input element of hidden type Example <div class="slds-no-flex"> <form action={replyToEmailLink} method="GET"> <input type="hidden" name="cc" value="nobody@mozilla.org" /> <button type="submit" class="slds-button slds-...


6

The best place to find this info without going through SF Support is to grab it from the NotSentEvent SOAP Object or the NotSent Tracking Extract Activity. These options will contain a list of all the emails that were entered into the send queue but were not sent to. This includes those that were suppressed or excluded via List Detective or similar as well ...


3

You can request SFMC Support to provide you this. Assuming all Contacts were opted-in or were not existing in AllSubscribers List, the most probable reason is then the List Detective. Marketing Cloud filters out, by default, some standard Emails such as info@brandname.com, admin@brandname.com and such. This list of 'banned' prefixes and known spam-trap ...


0

To fix 3MB Salesforce outgoing email attachments auto convert to html hyperlink issue , you need to 1) Make sure your saleforce server instance is version SPRING 17 or above , get this info using https://status.salesforce.com/ 2) then go to Setup > focus Quick Find box > key in Email attachments , tick the option: "Include as attachment up to Salesforce ...


1

FROM Email address can be changed by adding and verifying an organization-wide address. While the email can be sent out by setting an Organization-wide address, there are additional steps to be taken that to ensure that the emails are received by everyone if the sender compliance is enabled. Make sure that your company has added SPF/DKIM keys as CNAME's to ...


0

The answer provided by zuzannamj is correct however I would note that, although this is functioning as designed in the Email Application, this is something that is configurable within the Journey Builder Channel. More specifically this is an option within "Journey Settings": https://help.salesforce.com/articleView?id=mc_jb_journey_settings.htm&type=5 ...


0

The solution is to have 2 dashboards: Dashboard for desktop: 1 2 3 4 5 6 7 8 9 Dashboard for mobile and email subscriptions: 1 2 3 4 5 6 7 8 9


0

Using salesforce version "Spring '20 Patch 12.9" , Unlimited Edition Even SF mention that this idea was delivered , but it still did not work properly. I tested and confirmed that the 3MB mean single outgoing mail TOTAL attachment size Example. 1) 2.99MB single attachment on single outgoing mail. Result work good , file can download as attachment 2) 2....


1

There are a few ways to use custom fonts in your emails. Here is a great article that details the ways you can achieve this and the pitfalls to watch out for: https://www.campaignmonitor.com/resources/guides/web-fonts-in-email/ This part of the article shows how to import and reference custom fonts. Make sure you do font compatibility checks for difference ...


0

I think I solved the mistery! some people were in a Suppression List and MC fails in sending the Email (I can see in the View Event Results and the in the Journey History for a concrete Contact Key). So, if the Step of sending an email fails, then, MC doesn't execute the Next one, and then, this step has less people quantity. :)


Top 50 recent answers are included