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Did you tried to check In EmailMessage trigger if email is incoming and has a Support Ticket. You can fetch the case with the support ticket and insert the corresponding thread Id in the body of the incoming email from the client. I believe this should work.


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The only easy way is to create an individual record for each lead and in the lead trigger set don't market of individual to the same value of email opt out of lead.


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Below will help you understand the email address behaviour in Marketing Cloud. It's a screenshot from Eliot Harper's video which I highly recommend you watch: https://www.youtube.com/watch?v=puQ-cOQQu9U&feature=emb_logo Source: https://mc.chat/subscriber-email-address-update-behavior/ As you can see from above, it's not possible to achieve this directly ...


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You can use this approach: %%[ var @URL Set @URL = "<a href='http://google.com'>Google 1</a>" ]%% <br> %%=v(@url)=%% <br> As described here: https://help.salesforce.com/articleView?id=000314602


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The issue was because of the Summer 2020 release and change the guest user permissions. The problem turned out to be that the community users were not able to access OrgWideAddresses from the community. The solution was to set the flow "Run In Mode" to be "system mode without sharing".


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For reference anyone searching to enable BCC/CC this is now self-service "Enable Email Studio Features in Marketing Cloud Setup" Enable one or more of these features in Email Optional Features. HTML Paste Double Opt-In From Name Dropdown of Users Send Throttling BCC Emails Impression Tracking Text-only Email


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The issue is with the latest guest user permissions. Try removing the sendertype from the alert/ recreate the flow in system mode.


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As per this knowledge article: the 2500 emails limit only applies to emails sent using "external email addresses" (actually, that means emails sent using an email address rather than using a recipient object). if you ensure that all email sending is done using User objects as the recipients there are no limits at all. It comes down to how you ...


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You're calling Messaging.sendEmail(new List<Messaging.Email> {email}); in a loop, via sendEmailToShopper(), in both handleAfterUpdate() and handleAfterInsert(). As the error message tells you, you can only invoke an email send 10 times in a transaction. Note that doesn't mean 10 emails - it means 10 sends. You're going to have to bulkify your code ...


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The logs says: primaryEmail(hamza.xxxxx@gmail.io, ) And the error is: Email address is invalid: null: [ccAddresses, null] The second email address in the list is null.


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Here's how I'd approach this -- loop twice through the subscriber's events with the first loop qualifying the events with a matching event_name and looping again to build the output string. In the recommendation section, you can use the indexOf() function to determine if a person has attended a particular series of events or not and then output the content ...


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You can achieve this by using a combination of Process Builder and an Autolaunched Flow. If the Opportunity Stage is changed, call the Autolaunched Flow from the Process Builder passing the Opportunity Id. (Declare Opportunity_Id as an input variable in flow). In flow, query for Contacts related to the Opportunity and having Role as 'Partner' (I have ...


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Silly me, Lightning Email Templates can't be packaged, more info here.


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EDIT: Einstein Activity Capture has limited email capture for opportunities. If Einstein Activity Capture adds emails and events to a Contact or Person Account that’s associated with an Opportunity’s Contact Role, those emails and events are also added to the Opportunity. Einstein Activity Capture only adds emails and events that occurred in an Opportunity'...


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Error N/A To store the email template in the public folder, enter the Salesforce organization ID. To store it in a user’s private folder, enter t that user’s ID. I had similar issue, where I was doing 2 mistakes - I did not have set Workflow User configuration (because I was using Email Alert from Process Builder and to send email, I was using workflow ...


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i also faced same issue. when ever your EmailTemplate's exist in your custom folder, you need add that folder Developer name also in you package.xml. in my case test for me as my custom folder, type is Email. Package.xml <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <Package xmlns="http://soap.sforce....


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Your LookupOrderedRows uses a variable "@topics" which you haven't defined. If you want to filter 2000 rows, then all these rows need a common field value. You could just add another field like "include" which has the value of "1" for each row. I'll assume that in my code below. Plus: You are missing to define the row. You have ...


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There is no way to recall messages sent from SFMC - nor really from any ESP. Even the 'recall' options in Outlook, etc. are very flimsy as they only work depending on many variables with the default being failure of recall. This is a great quote (It is about Marketo, but is definitely relevant for SFMC as well) for why this is so difficult/not possible: ...


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I'll take that as an invitation ;) copy paste from my post here: Super Messages || LANDING PAGE vs CODE RESOURCE CloudPagesURL() function works for both Landing Pages and Code Resources. If they are in the same Business Unit as the code employing the function. It's just harder to find the right ID for a Code Resource, as the number shown in the URL is not ...


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Has anyone else experienced this issue? Yes. I've seen this previously with Apex Exception emails in When are unhandled exception emails suppressed and not sent? or Why do I not always get exception emails even though I've set them up? I believe the answer there still stands. You won't currently get one-to-one emails for every unhandled Apex exception and ...


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If you can base the email on a template, you can limit the amount and type of blocks in a particular position in the slot definition of the template: Put the following div into your mastertemplate and you will create a "limited" slot which only allows three dynamic content blocks at this position. <div data-type="slot" data-key="...


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Without contacting Support, you definitely can't stop those emails from going out, so you're going to get a ton of emails. You'll have to deal with this on your end, either by setting up a rule, manually deleting the records, disabling your email inbox temporarily so they bounce, etc. I'm not sure if Support can do anything either, but nothing you can do in ...


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