Questions tagged [social-studio]

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11 views

Social Studio: Enable case re-open not working

The enable re-open case functionality is no longer working & we need to apply the macro directly on the posts/dm to create a case or social post in Salesforce. This functionality has been working ...
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27 views

Social Studio - Create a case in Salesforce and fill custom fields in Salesforce

I created a macro to create case from Social Studio in Service Cloud. I have some fields that are filled based on the fields proposed when I created the macro (cf screen attached). I was wondering if ...
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17 views

Social Studio - Facebook Reactions Breakdown API Name

I am trying to retrieve API naming for the Facebook parameters under the Reactions Breakdown section, and can't seem to find the right naming convention... I have retrieved other metrics... ...but ...
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16 views

Dark post of Instagram on Social Studio

We are not able to see Instagram dark post in social studio Is there any workaround to see the instagram dark post. We are able to facebook dark post with moon label.
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12 views

Social Studio Comments coming in days old

Sometimes a customer will post in social media and the comment will not show up in social studio until days later. We've had a ticket open with Salesforce for weeks and they say it could be our ...
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1answer
173 views

How can I auto respond to a post in Facebook or Twitter from Social Studio Automate?

We have created Data sources and Rules in Social Studio Automate so far and are able to successfully trace the posts in Twitter based on topic profiles (created in Social Studio. Also, we are able to ...
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1answer
23 views

Which Studio will help to enroll new customer through Social Media Sites

I have a requirement where we do not have any existing customer data, but we want to use Social Media sites to enroll new customer in our Account. Which Studio will help us achieve this task? Social ...
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1answer
100 views

Generate a Report On Publication List

Can we generate a report on Publication list i.e. how many Persons subscribe or unsubscribe from that particular list in a specific time period ?
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1answer
142 views

Want to Post IGTV in Instagram in Social Studio

I want to post IGTV in Instagram from publish tab in social studio. Can i do the same? Also I am facing image size problem while creating post from social studio. Is their any way to change the image ...
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54 views

Can we send google my business ratings & reviews to service cloud?

As you know, we can add Google my business page under the social studio. Does it work in the same way as other social media pages? We can send the case to the service cloud via social automate? The ...
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1answer
118 views

Can i add Salesforce developer org or Sandbox Org into Social studio?

I want to add either Salesforce developer org or Sandbox Org into Social studio . Then want to use it in Engagement macros so that i can test Lead and case creation In Service cloud from social studio ...
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12 views

Issue when enabling Social Studio via meta file

When i deploy the SocialCustomerService.settings-meta file into a sandbox, the deploy is successful but when i navigate to Setup->Social Customer Service i see an error as below: any thoughts on ...
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1answer
108 views

How does Social Studio connect Facebook users to their CRM contacts?

We have requirements to score Contacts based on their Social interactions. (e.g. +1 pt for like, +5 pts for comment) Is this possible in Social Studio? In demos, we see the cool feature to create a ...
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88 views

Social Studio is no longer pull messages (PM) from Facebook. How can I fix this?

Social Studi is no longer pull any private messages of any of my FB pages from Vietnam. Other countries are fine. The thing is they still pull comments, posts, replies from the wall but not private ...
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26 views

Social Customer Service not displaying replys to posts from SF

I've set up the Social Customer Service and I am able to create cases and leads in Salesforce coming from my Instagram posts and comments people make in it, but when I answer back to the post through ...
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53 views

Salesforce Social Studio not picking up mentions from Facebook and Instagram

I've been setting up topic profiles in Social Studio Analyse. Thing is, it doesnt seem to pick up mentions from Facebook and Instagram. The largest social network mentions that i see comes from ...
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1answer
498 views

Advertising Studio Integration with Facebook [closed]

I'm trying to understand how the integration of Advertising Studio works with Facebook. Does anyone have any idea of what kind of information can we retrieve from Facebook Account integrated with ...
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1answer
593 views

Can we Integrate Salesforce Sales Cloud data with Social Studio?

I have an account set up with Marketing Cloud Connect. Can I sync Sales cloud and Social studio? - Suppose If I want to track/post on the Facebook account of my Contact/Leads [along with their consent]...
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1answer
543 views

Social Studio monthly mentions limit

The social studio basic version limits to 20k the mention count. What is that referring to? is that the mention count of my brand that the platform would analyze?
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1answer
78 views

Post labels are not reflecting in label option while posting new post on Facebook?

I've created post labels in social studio but the same is not reflecting in label section while posting a new post on my facebook page.I am not able to figure out where I'm doing wrong.
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1answer
188 views

social studio - how to by pass login?

In social studio (marketing cloud), Is is possible to by-pass the login form, via http-request calling the login form from a webpage and landing to social studio as logged? If so please would you ...
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330 views

Social Customer Service’s full default Apex class code not able to be saved/created

After configuring Social Studio and Social Post. Getting this error below : Error: Compile Error: Variable does not exist: postLabels at line 472 column 17 When running the default code from the ...
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1answer
211 views

How to share Workbenches in Salesforce Marketing Cloud Social Studio to all the users in Workspaces

I have created a Workbenches and it isn't visible to other users. Wondering how to share Workbenches in Salesforce Marketing Cloud Social Studio to all the users in the Workspaces
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60 views

Measurement of billable social mentions consumed in salesforce radian6 (social studio)

Salesforce social studio (part of salesforce marketing cloud) charges based on count of mentions tracked. As I've limited amount of credits available in my account to track mentions. Though I haven't ...
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174 views

Social studio API create dashboard

All, I am currently trying the following with REST API in Social Studio We have successfully Use API to create topic profile Use API to create keyword profile based upon the keywords used by the ...
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1answer
602 views

social studio case creation in SFDC

i have created a macros which i have linked it with my salesforce org. I tried applying the marcos to the post(facebook & twitter). I get a message saying macros applied with the note of ...