Questions tagged [social-studio]

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29 views

Social Studio - facebook multi brand

I'm asking this to understand if is the behaviour of social studio is "as it is intended" or we are misunderstanding something. We have different brands on facebook, each has its facebook ...
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15 views

Social Post error when replying to message

We have a Social Studio and when we reply to Social Studio directly it sends it to facebook right away. We added my user to the permission set for the Social Account and gave read access for Social ...
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1answer
17 views

Create case with automatic macro in social studio

I am working with social studio and so far I have had good results and I am even creating cases from social studio to salesforce. But when they comment on the facebook wall in social studio, I must ...
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10 views

I can't see any logs in the debug logs about a class implementing Social.InboundSocialPostHandler

I am trying to review the logs that I have programmed but they are never displayed. I need to see the system.debug found in a class where Social.InboundSocialPostHandler is implemented I've been ...
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10 views

My Social Listening Feed only returns Facebook Results, but "No Data" for instagram posts from the same day!

My Social Listening Feed only returns results from Facebook - the LinkedIn and Instagram pages I have targeted wont pull in - even though our company posts the same type of posts every day. Any reason ...
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17 views

Social Studio Connection with Journey Builder

Is it possible to create a Social Studio post within Journey Builder without having Advertising Studio or any other way to use audience from Marketing Cloud in Social Studio? Also another way round - ...
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10 views

Why Duplicate Social Post appearing when a new case is created in Social Studio?

Whenever first time Social post is created, it is appearing twice on Case. This is happening only when new Social Post and Case is created. After that, if any social post is coming then it is ...
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1answer
52 views

Can social studio pull in Reddit data?

I am currently researching the option of pulling reddit data into salesforce social studio. But found very little information online. https://www.salesforce.com/products/marketing-cloud/best-practices/...
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31 views

When we are posting post on twitter, I want to send the tweeted post link will be sent via sms to a subscribers stored in a DE using mobile studio

I am stuck in a scenario in SFMC , when we are posting post on twitter, I want to send the tweeted post link will be sent via sms to a subscribers stored in a DE using mobile studio. I Want to achieve ...
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6 views

how can I increase the limit of posts to be fetched using social studio posts API?

I am trying to fetch posts for couple of topic IDs which should return posts more than 1000, but the maximum limit of Posts API is 1000 only. How can I overcome it.
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19 views

Social Studio reached limit on automation rules

We have reached the limit of automation rules in Social Studio to send to service cloud queues. Is there a way around this limit I'm not thinking of? SF upped it already but said we will start seeing ...
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27 views

Social Studio: Enable case re-open not working

The enable re-open case functionality is no longer working & we need to apply the macro directly on the posts/dm to create a case or social post in Salesforce. This functionality has been working ...
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72 views

Social Studio - Create a case in Salesforce and fill custom fields in Salesforce

I created a macro to create case from Social Studio in Service Cloud. I have some fields that are filled based on the fields proposed when I created the macro (cf screen attached). I was wondering if ...
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27 views

Social Studio - Facebook Reactions Breakdown API Name

I am trying to retrieve API naming for the Facebook parameters under the Reactions Breakdown section, and can't seem to find the right naming convention... I have retrieved other metrics... ...but ...
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61 views

Dark post of Instagram on Social Studio

We are not able to see Instagram dark post in social studio Is there any workaround to see the instagram dark post. We are able to facebook dark post with moon label.
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19 views

Social Studio Comments coming in days old

Sometimes a customer will post in social media and the comment will not show up in social studio until days later. We've had a ticket open with Salesforce for weeks and they say it could be our ...
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1answer
377 views

How can I auto respond to a post in Facebook or Twitter from Social Studio Automate?

We have created Data sources and Rules in Social Studio Automate so far and are able to successfully trace the posts in Twitter based on topic profiles (created in Social Studio. Also, we are able to ...
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1answer
26 views

Which Studio will help to enroll new customer through Social Media Sites

I have a requirement where we do not have any existing customer data, but we want to use Social Media sites to enroll new customer in our Account. Which Studio will help us achieve this task? Social ...
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1answer
146 views

Generate a Report On Publication List

Can we generate a report on Publication list i.e. how many Persons subscribe or unsubscribe from that particular list in a specific time period ?
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1answer
215 views

Want to Post IGTV in Instagram in Social Studio

I want to post IGTV in Instagram from publish tab in social studio. Can i do the same? Also I am facing image size problem while creating post from social studio. Is their any way to change the image ...
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113 views

Can we send google my business ratings & reviews to service cloud?

As you know, we can add Google my business page under the social studio. Does it work in the same way as other social media pages? We can send the case to the service cloud via social automate? The ...
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1answer
198 views

Can i add Salesforce developer org or Sandbox Org into Social studio?

I want to add either Salesforce developer org or Sandbox Org into Social studio . Then want to use it in Engagement macros so that i can test Lead and case creation In Service cloud from social studio ...
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1answer
165 views

How does Social Studio connect Facebook users to their CRM contacts?

We have requirements to score Contacts based on their Social interactions. (e.g. +1 pt for like, +5 pts for comment) Is this possible in Social Studio? In demos, we see the cool feature to create a ...
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1answer
139 views

Salesforce Social Studio not picking up mentions from Facebook and Instagram

I've been setting up topic profiles in Social Studio Analyse. Thing is, it doesnt seem to pick up mentions from Facebook and Instagram. The largest social network mentions that i see comes from ...
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1answer
711 views

Advertising Studio Integration with Facebook [closed]

I'm trying to understand how the integration of Advertising Studio works with Facebook. Does anyone have any idea of what kind of information can we retrieve from Facebook Account integrated with ...
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1answer
790 views

Can we Integrate Salesforce Sales Cloud data with Social Studio?

I have an account set up with Marketing Cloud Connect. Can I sync Sales cloud and Social studio? - Suppose If I want to track/post on the Facebook account of my Contact/Leads [along with their consent]...
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1answer
735 views

Social Studio monthly mentions limit

The social studio basic version limits to 20k the mention count. What is that referring to? is that the mention count of my brand that the platform would analyze?
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1answer
109 views

Post labels are not reflecting in label option while posting new post on Facebook?

I've created post labels in social studio but the same is not reflecting in label section while posting a new post on my facebook page.I am not able to figure out where I'm doing wrong.
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1answer
203 views

social studio - how to by pass login?

In social studio (marketing cloud), Is is possible to by-pass the login form, via http-request calling the login form from a webpage and landing to social studio as logged? If so please would you ...
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444 views

Social Customer Service’s full default Apex class code not able to be saved/created

After configuring Social Studio and Social Post. Getting this error below : Error: Compile Error: Variable does not exist: postLabels at line 472 column 17 When running the default code from the ...
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1answer
241 views

How to share Workbenches in Salesforce Marketing Cloud Social Studio to all the users in Workspaces

I have created a Workbenches and it isn't visible to other users. Wondering how to share Workbenches in Salesforce Marketing Cloud Social Studio to all the users in the Workspaces
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75 views

Measurement of billable social mentions consumed in salesforce radian6 (social studio)

Salesforce social studio (part of salesforce marketing cloud) charges based on count of mentions tracked. As I've limited amount of credits available in my account to track mentions. Though I haven't ...
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185 views

Social studio API create dashboard

All, I am currently trying the following with REST API in Social Studio We have successfully Use API to create topic profile Use API to create keyword profile based upon the keywords used by the ...
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1answer
665 views

social studio case creation in SFDC

i have created a macros which i have linked it with my salesforce org. I tried applying the marcos to the post(facebook & twitter). I get a message saying macros applied with the note of ...