Questions tagged [social-studio]

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Will my report on Social Studio be affected if I deactivate its owner?

User (A) has created a Post Report on Social Studio that is sent weekly to user (B). I want to deactivate user (A), but I want to know if that will affect the report? Will it still remain active and ...
olsf's user avatar
  • 9
1 vote
0 answers
44 views

Social Studio - facebook multi brand

I'm asking this to understand if is the behaviour of social studio is "as it is intended" or we are misunderstanding something. We have different brands on facebook, each has its facebook ...
Klodj_Meta's user avatar
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1 answer
160 views

Create case with automatic macro in social studio

I am working with social studio and so far I have had good results and I am even creating cases from social studio to salesforce. But when they comment on the facebook wall in social studio, I must ...
Felipe Peña's user avatar
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1 answer
207 views

Why Duplicate Social Post appearing when a new case is created in Social Studio?

Whenever first time Social post is created, it is appearing twice on Case. This is happening only when new Social Post and Case is created. After that, if any social post is coming then it is ...
Ankit Kungwani's user avatar
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1 answer
205 views

Can social studio pull in Reddit data?

I am currently researching the option of pulling reddit data into salesforce social studio. But found very little information online. https://www.salesforce.com/products/marketing-cloud/best-practices/...
Marloes Florijn's user avatar
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0 answers
39 views

When we are posting post on twitter, I want to send the tweeted post link will be sent via sms to a subscribers stored in a DE using mobile studio

I am stuck in a scenario in SFMC , when we are posting post on twitter, I want to send the tweeted post link will be sent via sms to a subscribers stored in a DE using mobile studio. I Want to achieve ...
Manish Traipathi's user avatar
1 vote
1 answer
813 views

How can I auto respond to a post in Facebook or Twitter from Social Studio Automate?

We have created Data sources and Rules in Social Studio Automate so far and are able to successfully trace the posts in Twitter based on topic profiles (created in Social Studio. Also, we are able to ...
Sourab Mund's user avatar
0 votes
1 answer
48 views

Which Studio will help to enroll new customer through Social Media Sites

I have a requirement where we do not have any existing customer data, but we want to use Social Media sites to enroll new customer in our Account. Which Studio will help us achieve this task? Social ...
Lijo Johns's user avatar
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1 answer
429 views

Generate a Report On Publication List

Can we generate a report on Publication list i.e. how many Persons subscribe or unsubscribe from that particular list in a specific time period ?
Guduli Das Mohapatra's user avatar
0 votes
1 answer
275 views

Want to Post IGTV in Instagram in Social Studio

I want to post IGTV in Instagram from publish tab in social studio. Can i do the same? Also I am facing image size problem while creating post from social studio. Is their any way to change the image ...
Guduli Das Mohapatra's user avatar
0 votes
0 answers
443 views

Can we send google my business ratings & reviews to service cloud?

As you know, we can add Google my business page under the social studio. Does it work in the same way as other social media pages? We can send the case to the service cloud via social automate? The ...
Sumeet N's user avatar
1 vote
1 answer
424 views

Can i add Salesforce developer org or Sandbox Org into Social studio?

I want to add either Salesforce developer org or Sandbox Org into Social studio . Then want to use it in Engagement macros so that i can test Lead and case creation In Service cloud from social studio ...
Guduli Das Mohapatra's user avatar
0 votes
1 answer
250 views

How does Social Studio connect Facebook users to their CRM contacts?

We have requirements to score Contacts based on their Social interactions. (e.g. +1 pt for like, +5 pts for comment) Is this possible in Social Studio? In demos, we see the cool feature to create a ...
LimeWeb's user avatar
  • 348
1 vote
1 answer
394 views

Salesforce Social Studio not picking up mentions from Facebook and Instagram

I've been setting up topic profiles in Social Studio Analyse. Thing is, it doesnt seem to pick up mentions from Facebook and Instagram. The largest social network mentions that i see comes from ...
Daniel Chen's user avatar
3 votes
1 answer
1k views

Advertising Studio Integration with Facebook [closed]

I'm trying to understand how the integration of Advertising Studio works with Facebook. Does anyone have any idea of what kind of information can we retrieve from Facebook Account integrated with ...
Claudia Santos's user avatar
1 vote
1 answer
918 views

Can we Integrate Salesforce Sales Cloud data with Social Studio?

I have an account set up with Marketing Cloud Connect. Can I sync Sales cloud and Social studio? - Suppose If I want to track/post on the Facebook account of my Contact/Leads [along with their consent]...
Vishal Kumar C V's user avatar
0 votes
1 answer
933 views

Social Studio monthly mentions limit

The social studio basic version limits to 20k the mention count. What is that referring to? is that the mention count of my brand that the platform would analyze?
Javier De Mauri's user avatar
0 votes
1 answer
154 views

Post labels are not reflecting in label option while posting new post on Facebook?

I've created post labels in social studio but the same is not reflecting in label section while posting a new post on my facebook page.I am not able to figure out where I'm doing wrong.
xaif's user avatar
  • 103
2 votes
1 answer
281 views

social studio - how to by pass login?

In social studio (marketing cloud), Is is possible to by-pass the login form, via http-request calling the login form from a webpage and landing to social studio as logged? If so please would you ...
eeadev's user avatar
  • 340
0 votes
0 answers
671 views

Social Customer Service’s full default Apex class code not able to be saved/created

After configuring Social Studio and Social Post. Getting this error below : Error: Compile Error: Variable does not exist: postLabels at line 472 column 17 When running the default code from the ...
compski's user avatar
  • 1,352
1 vote
1 answer
284 views

How to share Workbenches in Salesforce Marketing Cloud Social Studio to all the users in Workspaces

I have created a Workbenches and it isn't visible to other users. Wondering how to share Workbenches in Salesforce Marketing Cloud Social Studio to all the users in the Workspaces
Girish Krishnamurthy's user avatar
1 vote
0 answers
101 views

Measurement of billable social mentions consumed in salesforce radian6 (social studio)

Salesforce social studio (part of salesforce marketing cloud) charges based on count of mentions tracked. As I've limited amount of credits available in my account to track mentions. Though I haven't ...
ASHISH's user avatar
  • 556
1 vote
0 answers
216 views

Social studio API create dashboard

All, I am currently trying the following with REST API in Social Studio We have successfully Use API to create topic profile Use API to create keyword profile based upon the keywords used by the ...
Marloes Florijn's user avatar
1 vote
1 answer
771 views

social studio case creation in SFDC

i have created a macros which i have linked it with my salesforce org. I tried applying the marcos to the post(facebook & twitter). I get a message saying macros applied with the note of ...
Abhishek's user avatar
  • 726