Questions tagged [social-contacts]

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How can I modify the search algorithm underlying the Social Persona related list?

I'm new at Salesforce and I'm stuck in this problem for too long. I'm working with Person Accounts and for each of them, I have certain related lists. There is a one-to-one correspondence between each ...
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1answer
25 views

Social CRM Content Display

Is it possible to display Social CRM Content(Post to Facebook,Twitter) in salesforce lightning community? I have a requirement to share articles to Facebook/Twitter. Is it possible to implement?
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2answers
331 views

Social Studio contacts on MC

does anyone know if it's possible to transfer contacts from Social Studio to Marketing Cloud? I would like to capture data about those clients that use social accounts in order to create a list or ...
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1answer
189 views

“Social Customer Service” Social Persona demographics

With 'Social Customer Service' enabled I was looking at Social Persona object itself. I wondered about demographic data that is available in Social Studio (like Country, Language) but also any other ...
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1answer
242 views

salesforce contact social linking - linkedin profile image not visible

I am trying to display the linkedin profile image of a contact (linkedin authentication already done) on a visualforce page using PhotoUrl field of contact mentioned here. While on the salesforce ...
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1answer
2k views

Enabling and accessing Social Persona and Social Post fields

Can anyone clarify the following about Social Persona and Social Post objects? In a developer instance, do I need to open a case to enable visibility of Social Persona and Social Post objects in the ...
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0answers
65 views

Enabling Inline Editing for Social Post Tab on Radian6 App

We currently use Radian6 and ServiceCloud integrated. We would like to enable "inline editing" feature on "social posts" tab to be able to process social posts faster. I am aware that a list should ...
2
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1answer
234 views

I am facing issue to map social user with Salesforce community user when using Sales Force Social sign-on

My Use Case 1. Sales Rep created a customize page for customer. 2. Shared same customize page with customer(Created community user for customer). Customer Email id or username is abc@abc.com in ...
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1answer
412 views

In code, data loader or API can I control the social image on a contact?

When social accounts and contacts are enabled you get an image at the top of the Contact or Account with links to a host of social media. It looks something like this; This image also controls the ...