Questions tagged [social]

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Link Social Media Accounts via Apex

Salesforce has functionality to link social media accounts of their accounts, contacts and lead (https://help.salesforce.com/articleView?id=social_networks_overview.htm&type=5). Currently, this is ...
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13 views

Social Studio Post Assignment through the API

I have a report in the Analyze section showing me what social media posts were assigned to what agents for follow up. How can I pull this data through the API? I can't find anything in the ...
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19 views

Manage multiple profiles for community users

I am trying to enable Social Sign-On for a community. I am currently using Facebook & able to register/ login with that. In the community, we need to provide different types of users like students,...
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14 views

How average response time is being calculated in specific cases on social studio?

Social studio provides a standard report called "Average response time" which shows how much time I'm taking to respond to a message/comment or post on my social account from customers or users. ...
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13 views

How to customize average response time calculation login in salesforce social studio?

This is regarding the standard Response time report generated in salesforce social studio. As per the standard logic, response time is being calculated as the difference between message or post ...
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1answer
41 views

Post labels are not reflecting in label option while posting new post on Facebook?

I've created post labels in social studio but the same is not reflecting in label section while posting a new post on my facebook page.I am not able to figure out where I'm doing wrong.
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1answer
307 views

Getting error “No access: User was a portal user” Social Log-In when logging with Facebook SSO

I have been following this trailhead to allow users login in a community using facebook: https://trailhead.salesforce.com/en/modules/identity_external/units/identity_external_social I dont want them ...
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1answer
985 views

Salesforce Lightning and meta tags for Facebook / SEO

I have been trying to create a Lightning component for Social Media that can dynamically change things like the title, description, image, etc. meta tag for Facebook. The purpose would be to populate ...
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1answer
370 views

Does Social Studio listening support listening to external facebook page posts or public facebook posts?

Salesforce mentioned that, As of October 2015 Facebook changed how they allow keyword matched content to be pulled in. Now any page you wish to pull in posts from need to be set up in a source filter. ...
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1answer
61 views

Fetching data from Social (Facebook, LinkedIN) through Auth.Providers without creating/updating any users

I have a public site hosted in Salesforce, reachable from another domain. On the site, I have a registration form when I'd like to implement the following feature: possibility to pre-compile some ...
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1answer
501 views

Promote a post on Social Studio

I need an information, I'm starting to use Social Studio for a client of mine. He would, after a post is published, promote his post to a certain target. By official documentation it seems possible, ...
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1answer
947 views

Social Studio integration with Sales Cloud

few days ago I started to work with Social Studio and I was wondering if it is possibile to "connect" Sales Cloud with Social Studio. I found documentaion only about Service Cloud and I'm not able to ...
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1answer
479 views

Link preview not appearing in LinkedIn posts made using Pardot LinkedIn Social Media Connector

When a social post is made to LinkedIn (either an individual account or company page), the link preview on the post doesn't work if the post has been made using the Pardot LinkedIn Social Media ...
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2answers
289 views

Social Customer Service paying version (social studio) - apex class for automatic cases

I have a question concerning the Social Customer Service- particularly the paying version -> Social Studio. This version allow to edit the apex on the Salesforce setup (Setup - Social Media-Inbound ...
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1answer
978 views

Social Studio Radian 6 Intregration with salesforce [closed]

I am using Social Studio to analyse the social data of FB and Twitter. How can I integrate it with Salesforce so I can create a case in Salesforce for the posts and tweets?
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1answer
211 views

How to add Social Lookup sidebar in Service console?

As shown on the right of this image: I can't see it in the console builder or in the setup menu.
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171 views

Invalid Thread ID Error When Replying to Facebook from Salesforce

We have enabled Social Customer Service in a sandbox. It runs perfectly well for me however one of the testers gets the below error when he tries to reply to a facebook message/post from the ...
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2answers
304 views

Social Studio contacts on MC

does anyone know if it's possible to transfer contacts from Social Studio to Marketing Cloud? I would like to capture data about those clients that use social accounts in order to create a list or ...
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1answer
127 views

What is special about this lookup field?

When using the Social Customer Service package, I noticed that the Parent field on the Social Post object had a unique lookup I hadn't seen anywhere else in the system. Upon further investigation I ...