Questions tagged [social]

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Social Studio Comments coming in days old

Sometimes a customer will post in social media and the comment will not show up in social studio until days later. We've had a ticket open with Salesforce for weeks and they say it could be our ...
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14 views

SocialPage Data Extension

Do you have experience with SocialPage Data Extension in Marketing Cloud and how can they be filled? Do we need to create a particular Cloud Page? Thanks
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42 views

Social Login on Mobile App - Custom Login Page

I'm trying to add the social login feature to the community that are I'm using on a mobile app. I have configured the oauth for the socials (google, facebook, apple - that is not working, but this is ...
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1answer
69 views

Post labels are not reflecting in label option while posting new post on Facebook?

I've created post labels in social studio but the same is not reflecting in label section while posting a new post on my facebook page.I am not able to figure out where I'm doing wrong.
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1answer
561 views

Getting error “No access: User was a portal user” Social Log-In when logging with Facebook SSO

I have been following this trailhead to allow users login in a community using facebook: https://trailhead.salesforce.com/en/modules/identity_external/units/identity_external_social I dont want them ...
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1answer
1k views

Salesforce Lightning and meta tags for Facebook / SEO

I have been trying to create a Lightning component for Social Media that can dynamically change things like the title, description, image, etc. meta tag for Facebook. The purpose would be to populate ...
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1answer
491 views

Does Social Studio listening support listening to external facebook page posts or public facebook posts?

Salesforce mentioned that, As of October 2015 Facebook changed how they allow keyword matched content to be pulled in. Now any page you wish to pull in posts from need to be set up in a source filter. ...
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1answer
104 views

Fetching data from Social (Facebook, LinkedIN) through Auth.Providers without creating/updating any users

I have a public site hosted in Salesforce, reachable from another domain. On the site, I have a registration form when I'd like to implement the following feature: possibility to pre-compile some ...
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1answer
597 views

Promote a post on Social Studio

I need an information, I'm starting to use Social Studio for a client of mine. He would, after a post is published, promote his post to a certain target. By official documentation it seems possible, ...
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1answer
1k views

Social Studio integration with Sales Cloud

few days ago I started to work with Social Studio and I was wondering if it is possibile to "connect" Sales Cloud with Social Studio. I found documentaion only about Service Cloud and I'm not able to ...
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1answer
639 views

Link preview not appearing in LinkedIn posts made using Pardot LinkedIn Social Media Connector

When a social post is made to LinkedIn (either an individual account or company page), the link preview on the post doesn't work if the post has been made using the Pardot LinkedIn Social Media ...
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2answers
377 views

Social Customer Service paying version (social studio) - apex class for automatic cases

I have a question concerning the Social Customer Service- particularly the paying version -> Social Studio. This version allow to edit the apex on the Salesforce setup (Setup - Social Media-Inbound ...
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1answer
1k views

Social Studio Radian 6 Intregration with salesforce [closed]

I am using Social Studio to analyse the social data of FB and Twitter. How can I integrate it with Salesforce so I can create a case in Salesforce for the posts and tweets?
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1answer
236 views

How to add Social Lookup sidebar in Service console?

As shown on the right of this image: I can't see it in the console builder or in the setup menu.
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189 views

Invalid Thread ID Error When Replying to Facebook from Salesforce

We have enabled Social Customer Service in a sandbox. It runs perfectly well for me however one of the testers gets the below error when he tries to reply to a facebook message/post from the ...
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2answers
377 views

Social Studio contacts on MC

does anyone know if it's possible to transfer contacts from Social Studio to Marketing Cloud? I would like to capture data about those clients that use social accounts in order to create a list or ...
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1answer
127 views

What is special about this lookup field?

When using the Social Customer Service package, I noticed that the Parent field on the Social Post object had a unique lookup I hadn't seen anywhere else in the system. Upon further investigation I ...