Questions tagged [facebook]

Facebook is an online social media and social networking service.

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Advertising Studio Lead Capture (Facebook) Field imported blank

I've been trying to use lead capture function to catch Facebook Lead Ad form data. The process has been successful, but I found out that fields below were imported as blank(null). The account I'm ...
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1 vote
1 answer
150 views

API POST not working on executeAnonymous BUT IS working on Postman

I'm having trouble getting a POST request to go trough using the Execute Anonymous window. The endpoint is exactly the same in my postman and it goes trough with no issues, but keeps returning a 400 ...
0 votes
1 answer
150 views

send message to facebook user from Messaging session after it is marked as ended?

using Omnichannel and messaging sessions, we can receive messages from Facebook users and respond to them all within salesforce however, if the Facebook user (customer) logs off, the messaging session ...
0 votes
1 answer
134 views

Create case with automatic macro in social studio

I am working with social studio and so far I have had good results and I am even creating cases from social studio to salesforce. But when they comment on the facebook wall in social studio, I must ...
0 votes
1 answer
596 views

Salesforce Lead Capture App and Facebook Integration - Problems with FB leads syncing into Salesforce

I have installed the Salesforce Labs - Facebook Lead Capture app in my org, successfully connected and created tasks. But, bar one lead coming through when we first connected, it hasn't sent any more ...
0 votes
2 answers
503 views

How i can send a real time email when capture a lead from Facebook

Wondering if there is any way to send an email "through journey builder" whenever capture a lead from Facebook. any way? Thanks
2 votes
0 answers
275 views

Marketing Cloud - Ad Studio Facebook Authorization Flow Skips FB Page Selection

My client was going through the authorization flow for Facebook in Ad Studio. Usually, after signing in, there's a step to select the available Facebook Pages under the ad account but for one SFMC ...
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0 votes
1 answer
610 views

Marketing Cloud - Default Lead Capture Data Extension Fields

I'm unable to setup Facebook lead ads in our client's account since I don't have access to it but I need to review what data is captured by default in Salesforce Marketing Cloud and any additional ...
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3 votes
0 answers
278 views

Facebook Messenger Integration With Marketing cloud

Am trying to Integrate Salesforce Marketing cloud with Facebook Messenger with REST API as provided by the Salesforce help doc /ott/v1/send. Am getting proper response from the Postman but not getting ...
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0 votes
0 answers
387 views

How to implement a Facebook login with LWC?

I am building a solution that lets users access their data on Facebook (like Pages/Ads/Feeds etc). For this, we need to let the users login to their Facebook account while they are in Salesforce (from ...
0 votes
1 answer
440 views

Open Graph Meta Tags for Salesforce Article Detail Page

A custom component was created to handle social sharing of article pages. When the Facebook icon is clicked to share the page to Facebook, Facebook creates a post using the Facebook logo image. We ...
0 votes
1 answer
556 views

How to respond to Einstein Bot after-hours message during business hours?

Background A Facebook Messenger Einstein Bot has an business-hours check as the first action, if it is out of business-hours it sends a message informing them that no one is available. Question How ...
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0 votes
1 answer
236 views

How does Social Studio connect Facebook users to their CRM contacts?

We have requirements to score Contacts based on their Social interactions. (e.g. +1 pt for like, +5 pts for comment) Is this possible in Social Studio? In demos, we see the cool feature to create a ...
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1 vote
0 answers
739 views

Unit tests for MessagingSessions in Service Cloud

I'm struggling with writing apex unit tests for my new Messaging Channel. I just configured Facebook Messenger as new messaging channel for existing OmniChannel. When someone is starting conversation ...
3 votes
1 answer
1k views

Advertising Studio Integration with Facebook [closed]

I'm trying to understand how the integration of Advertising Studio works with Facebook. Does anyone have any idea of what kind of information can we retrieve from Facebook Account integrated with ...
0 votes
1 answer
162 views

lead import from facebook using webhooks

I am struggling to configure Facebook app and the apex code to import lead ads. I need to submit the app for an app review for which it asks me the credentials to test the app. Which credentials ...
0 votes
2 answers
755 views

Facebook to Salesforce Sales cloud / Service cloud Integration

1) First question, can we Integrate FACEBOOK and Sales cloud via API or any app? 2) I have a page fan page in my FACEBOOK account, can I bring them [who liked, subscribed to my page] as LEADS/...
0 votes
1 answer
853 views

How to get query conversation messages from Digital Engagement channel?

How can we retrieve messages from Facebook digital engagement channel? Little bit more context on it: We have digital engagement plugin enabled in salesforce and connected with Facebook. Requirement ...
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0 votes
2 answers
346 views

Troubles with Advertising Studio Facebook

In Advertising Studio I'm building a audience in facebook to test the functionality and I'm receiving the error message bellow. I've search for some miss configuration that i've done, but I cant reach ...
0 votes
1 answer
148 views

Post labels are not reflecting in label option while posting new post on Facebook?

I've created post labels in social studio but the same is not reflecting in label section while posting a new post on my facebook page.I am not able to figure out where I'm doing wrong.
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0 votes
1 answer
31 views

Display VFpage content on Facebook [closed]

Is it possible to display the contents of a VFpage accessible on a public Site on to Facebook as a section?
5 votes
2 answers
1k views

open graph meta tags not working in salesforce vf page

We have developed few vf pages and exposed them to site. I have added og meta tags for facebook. But when i post the this page URL its not picking up any of these meta tags. I have inspected the page ...
2 votes
0 answers
53 views

Facebook and Salesforce SSO

We are implementing Salesforce and Facebook SSO integration for communities. Do anyone know how to handle the registration process when the Facebook user signed up for facebook by using the mobile ...
  • 53
1 vote
1 answer
219 views

How to set up Facebook Dynamic ads based on first-party data in Salesforce

I've read that it is possible to set up Facebook Dynamic ads based on web activity and also CRM data (email engagement) from within Salesforce - with no manual data upload required. I'm a little ...
2 votes
1 answer
2k views

Salesforce Lightning and meta tags for Facebook / SEO

I have been trying to create a Lightning component for Social Media that can dynamically change things like the title, description, image, etc. meta tag for Facebook. The purpose would be to populate ...
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1 vote
1 answer
720 views

Promote a post on Social Studio

I need an information, I'm starting to use Social Studio for a client of mine. He would, after a post is published, promote his post to a certain target. By official documentation it seems possible, ...
1 vote
0 answers
105 views

Use dynamic og tag for sharing post in sites.com

we have a blog page in our client site.com. On that blog page theres a bunch of meta tag - a.k.a og tags - which facebook, gplus, twitter and linkedIn uses to build the post preview. The problem is ...
3 votes
1 answer
2k views

Facebook for Business Messenger with Salesforce Live Message?

I see references to the standard Facebook messenger but, nothing with Facebook for Business. I know nothing about Facebook for Business, so is it the same integration configuration? The company I am ...
3 votes
1 answer
955 views

Advertising audiences - Marketing cloud

Can I send a suppression list to Facebook and Adwords in my journey? Every use case I've seen so far is about sending an ad on Facebook, but is it possible to create a Facebook custom audience from ...
1 vote
1 answer
76 views

Facebook & Twitter API with Symphony on HEROKU Problem

I have a problem with my application. I use heroku config variables in localhost and APIs work well. In heroku server, it doesn't. I use the same variables and I have test them it's working (with ...
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4 votes
2 answers
310 views

Uploading file to Facebook from Salesforce

I'm trying to upload an image file to Facebook from Salesforce and current this is my codes and it is not working can anyone help me fix it? Please Note that my Image file is inside the Accounts ...
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1 vote
0 answers
254 views

Invalid Thread ID Error When Replying to Facebook from Salesforce

We have enabled Social Customer Service in a sandbox. It runs perfectly well for me however one of the testers gets the below error when he tries to reply to a facebook message/post from the ...
0 votes
1 answer
189 views

Share Link in Email won't redirect after "submit"

I've coded a Social Forward into my email template, and everything seems to be working until we click "Post to Facebook". The post ends up on my wall, but the browser doesn't reload - it freezes on a ...
1 vote
0 answers
37 views

Social Post URL redirects to user's personal Facebook messages, not the Connected Social Account's Messages

When a user clicks on a social post that was created by an inbox message, it redirects to the user's personal Facebook messages page. We expect the URL to open the messages page for the managed page,...
1 vote
0 answers
555 views

Better Way to communicate with facebook API? [closed]

I have seen Facebook's API Docs. It provides describes well how to access the Graph API. I want to make a request to retrieve Page Posts and Comments. I am getting 25 posts in 1 API call with paging ...
0 votes
2 answers
194 views

Facebook Integration Responds with Wrong user id compared to Facebook API Explorer

Integrating Facebook And Salesforce. GET Call to facebook With following fields. me?fields=id,name,picture Apex Programatically called for profile { "id" : "1147023234234323", "name" : "XXXXXXXXX",...
0 votes
1 answer
678 views

Api call Response contains Results Up to limited Posts on Facebook

Got response from facebook API and have Next previous in paging for next call how i can use it to get more response. I want to retrieve all Posts and likes. I got Docs Of Cursor Based paging. https://...
0 votes
1 answer
62 views

Facebook Integration Scope Permission

Scopes required :- manage_pages & publish_pages Review required. Tried Twice thrice uploaded screen cast and wrote steps. Submitted for review. Every time rejected. I don't have permission to ...
0 votes
1 answer
543 views

Facebook does not allow Javacript to add my profile picture while integrating facebook and salesforce

Access to scontent.xx.fbcdn.net was denied 403 error. I made call on graph api as 'https://graph.facebook.com/me?fields=id,name,email,picture&access_token='+token I got response as : { "...
0 votes
1 answer
1k views

How to Share post from salesforce to facebook on own timeline Using Graph API call without using force.com tool kit?

New to Integrate Facebook as well as Visualforce and Apex. Followed Steps : Developer account in Facebook. created public app with proper settings Scopes :- email , public_profile ,user_friends (...
0 votes
0 answers
876 views

An internal server error has occurred in salesforce

Getting Error :- "An internal server error has occurred" I am tring to integrate Facebook and salesforce. I got Access token and i was tring to send GET request to Facebook Graph API as below. ...
0 votes
1 answer
269 views

Error : Formula Expression is required on the action attributes.

Error : Formula Expression is required on the action attributes. Visualforce page name :- Facebook_integration_homepage <apex:page controller="facebookintegrationhomepage" action="{!...
1 vote
0 answers
349 views

Can Facebook ads be created in Social Studio

I know that Facebook posts can be created and published from within social studio. Can a facebook add be created and published via Social Studio? If yes, can you please tell briefly how or direct me ...
  • 103
1 vote
0 answers
146 views

Connect Salesforce and Facebook

I follow the guide: Getting Started with the Force.com Toolkit for Facebook, Version 3.0, but when I click my link site: http://facebookdemonstration-developer-edition.eu6.force.com/demo, I have this ...
0 votes
0 answers
1k views

Salesforce Social Customer Service: "reply" link in Social Post is not working

I have enabled Social Customer Service and installed starter pack. I created one facebook page and added that page in SOCIAL ACCOUNTS under social customer service settings. When a user posts ...
0 votes
2 answers
2k views

How to capture Social Media feeds in Salesforce

We have a requirement of Capturing the following to get converted to SFDC cases? Tweets having mentions to our Company Name Comments in FB page Linkedin Posts Does anyone know any API which sends ...
1 vote
0 answers
186 views

Customer Portal + Auth Provider + Connected App + Facebook Login + SalesforceMobileSDK-CordovaPlugin

When we login using Facebook it successfully redirects to the Facebook login page and if login username and password are correct then shows the authorisation of the Facebook developer app. when you ...
0 votes
1 answer
532 views

How to get url for facebook profile photo in contact

I am trying get the url for facebook profile photo which appears in contact detail page. I am able get the photoUrl of Contact by SOQL query: select photourl from contact where id = 'contact Id' ...
2 votes
1 answer
39 views

What do u use to set as username?

I have an app which built on Salesforce platform, need to support feature login using facebook/twitter. As far as i know we can't get username of facebook/twitter passed in Auth.UserData data object (...
  • 51
1 vote
2 answers
1k views

Facebook as Auth Provider - no username or email passed in Auth.Data

I've been trying to setup auth provider login with facebook. I've followed the instructions online, have generated an authentication handler and customised. However when I try logging in (through ...
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