Questions tagged [radian6]

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1 answer
933 views

Social Studio monthly mentions limit

The social studio basic version limits to 20k the mention count. What is that referring to? is that the mention count of my brand that the platform would analyze?
Javier De Mauri's user avatar
1 vote
0 answers
101 views

Measurement of billable social mentions consumed in salesforce radian6 (social studio)

Salesforce social studio (part of salesforce marketing cloud) charges based on count of mentions tracked. As I've limited amount of credits available in my account to track mentions. Though I haven't ...
ASHISH's user avatar
  • 556
0 votes
1 answer
257 views

Social Studio Data Model

I am looking for social studio data model, how social studio save the posts. Is there any one who is aware of social studio data model? BR
SFMCLearner's user avatar
-1 votes
1 answer
1k views

Social Studio Radian 6 Intregration with salesforce [closed]

I am using Social Studio to analyse the social data of FB and Twitter. How can I integrate it with Salesforce so I can create a case in Salesforce for the posts and tweets?
Praneet's user avatar
  • 121
1 vote
0 answers
268 views

Invalid Thread ID Error When Replying to Facebook from Salesforce

We have enabled Social Customer Service in a sandbox. It runs perfectly well for me however one of the testers gets the below error when he tries to reply to a facebook message/post from the ...
user266055's user avatar
0 votes
1 answer
1k views

Lead generation from social studio

I have read that leads can be manually created via Social Hub (document link: https://resources.docs.salesforce.com/rel1/radian6/en-us/static/pdf/Radian6EngagementConsole.pdf) by adding the Salesforce ...
Ng H's user avatar
  • 103
3 votes
0 answers
55 views

Radian 6 customised query for historical data [closed]

I am a radian 6 user and I am looking at getting historical twitter measures (tweets,followers,following data) for many twitter handles at once. Currently i can get the data from Radian 6 but I need ...
Rai's user avatar
  • 31