Quick question: we are evaluating using Twilio as our SMS provider with SFMC. We want to know if sending a SMS through Twilio will result in a super message charge.

So far, it appears that using Twilio would save us some $$ and provide better delivery reporting. If we can avoid needing to buy Super Messages for SMS, that's a major win.

We aren't getting a clear answer from our Salesforce Rep. We would appreciate any assistance!

1 Answer 1


Obviously you aren't going to get a straight answer from a rep, this directly cuts into Salesforce's finances.

Custom JB activities, such as Twilio's SMS Send aren't consuming any SuperMessages.

Here's the most up to date list of different features of MC that are using them aside from MobileConnect's SMS/MMS.

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