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I'm currently testing the implementation of the Mobile Push SDK in an app of client.

Due to improper iOS certification configuration (development instead of production) and a number send attempts I ended up with an opted-out status and "ServiceFeedback" opt-out method on my testing device.

Is there any way of reversing the opt-out or changing the subscription status in Mobile Push?

The only option that I can come up with right now is to delete the contact with the new deletion features, but I realistically I can't expect the client to wait 14 days for the contact to be deleted and testing to be resumed after that.

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  • where are you seeing the ServiceFeedback opt-out for the contact?
    – Praveen Kumar Bandi
    Commented Mar 16, 2018 at 8:47
  • @PraveenKumarBandi, in the contact membership data as seen here. I've found a workaround and just created a new user on this device in the end which allowed me to continue testing.
    – Rafał Wolsztyniak
    Commented Mar 16, 2018 at 14:10

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Try changing the status field in the mobile push demographics under the Attributes tab in All contacts

enter image description here

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@rufenstein you should be able to trigger a registration update from your app to clear that feedback value. The easiest way is to set a tag.

Note: it may take a few minutes for the registration to process and update that contact.

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