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I have a list of few contacts (registered OK after the application installation). I am able to deliver "Inbox" messages OK using a list or a Data Extension (with the same data) containing mentioned Contacts.

I am not able to deliver "Outbound" type of a messages though... The send details indicate that there was "No sendable audience".

Could the problem be that all the related contacts have their "Mobile Push Opt-in status" set to "Opted-out"?

Is it possible to hard-code "Mobile opt-out" into the SDK (device/Contact registration)

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  • Guaranteed that is a problem. How are you registering contacts for MobilePush? What platforms (Android, iOS, both)? – Bill Mote Nov 11 '19 at 18:47
  • I can see now that the problem affects only IOS devices... Android users have a proper "Opt-in" (2) status – jclobro Nov 12 '19 at 14:56
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    99.999% of the time this is simply a certificate issue. Please verify that you've uploaded the correct certificate to the Marketing Cloud Servers. If you need further assistance please open a support case through your support representative. – Bill Mote Nov 12 '19 at 16:09
  • It was a cert issue @BillMote - Thank you – jclobro Nov 15 '19 at 14:56
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99.999% of the time this is simply a certificate issue. Please verify that you've uploaded the correct certificate to the Marketing Cloud Servers. If you need further assistance please open a support case through your support representative.

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