I have a Cordova app with the Marketing Cloud cordova plugin (https://github.com/salesforce-marketingcloud/MC-Cordova-Plugin).

The device is shown as "Not Opted In" and the "Opt Out Source" is marked as ServiceFeedback.

I have configured an APNS Prod Certificate for the app.

How can I send notification to iOS ? What is the cause of the Opt Out ?

1 Answer 1


These issues are almost always a certificate issue (99.999% of the time). See the troubleshooting push steps in the documentation for help. (ref. https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/trouble/ios-debugging.html)

Also see the provisioning section of the docs. (ref. https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/get-started/get-started-provision.html)

  • I tried both development and production APN Certs. In both scenarios, I see devices are not opted in. Is there any way to check whether marketing cloud is using Apple's Sandbox or Production to push notifications ?
    – Ryan
    Oct 18, 2019 at 22:21
  • Please open an investigation through your support representative.
    – Bill Mote
    Oct 21, 2019 at 12:45

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