We have a triggered send configured in Marketing cloud instance. This triggered send uses one of the emails in the system. When I configure and save this triggered send, I get an error as:
When I go tho the selected email in this triggered send, and do a Preview and test, I do get 6 validation errors as:
These error basically mean that some fields/objects were not found that were referenced in "RetrieveSalesforceObjects" function. When I check the synchronized data extension for Case - that is being used in this object - for the fields, they are present there. So even then why the error is coming?
I think that while doing a Preview and Send for email template, we have to select a data extension, and we can not select synchronised DE in this. Resultingly, it does not find a case record and throws an error. This is understandable. But then the triggered send should not throw an error at least when this email is referenced there.
Please note that in our dev orgs, error keeps coming during 'Preview and Send' of email , though it allows Triggered send to be saved successfully. However, it is in Prod org that it throws the error while saving.