Questions tagged [email-studio]

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18 views

Import activity in Email Studio will fail when imported data has 0 records?

Basically I want to keep my Data Extension up-to-date. So I created an import activity in Email Studio. Source is a report in Salesforce and Update type is Overwrite because I want my DE (the Data ...
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1answer
46 views

How do we force Email Studio to use the supplied email address in the data extension even with an existing Subscriber Key in the All Subscribers List?

My question comes from the fact that when sending an email with a Data Extension as the source, Email Studio pulls up the related existing Subscriber Key in the All Subscribers list to get the email ...
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31 views

How can I extract exactly the “sends” I view in tracking tab on Email Studio?

I've been really struggling trying to extract the table view "My Tracking" in Tracking, on Email Studio. I want to have the information displayed as I see in the Tracking tab. How can I ...
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1answer
40 views

Charset is set incorrectly to us-ascii instead of utf-8 when sending email from Marketing Cloud

We have an issue where an email sent from a journey is rendered with '????????' instead of Hebrew letters. We examine the mime code header (within the .eml file) and found this: Content-Type: text/...
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1answer
23 views

A/B Test Send Log [closed]

what is the steps to implement a send log for A/B test send? I have not found anything on the documentation
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26 views

Email suddenly listed as spam during a well-performed IP warming up process

TL-DR: Email warmup process was good. Fri, June 12: Sent a success content to an old audience (mostly subscribers in 2018) that got a low open rate < 10%. Halt sending till Monday, June 15: Test a ...
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20 views

Send management a copy of the promotional email for each language

is there an easy way to send the management team a copy of the promotional send for each possible language? Using the CC/BCC feature isn't an option as this will send them 800k copies per send. ...
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1answer
7 views

How can I disable media query in Email Studio/Content Builder?

We are migrating emails from Pardot where emails are fixed to 600px width, to be compatible on all Clients. What's the best approach to migrate those? We want to make the different zones editable, ...
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30 views

User role and permissions for sending emails only in Marketing Cloud

I have a task to create a user role in Marketing Cloud in which the user can create,read,edit and delete emails to already created audiences or data extensions .The user should only be able to select ...
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26 views

Creating segments in audience builder

I wanted to create segments or audience in Contact builder using fields from the synchronised data extension in the marketing cloud but I don't see the option for that. I could use data filters in ...
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0answers
163 views

Email Studio - Interactive Email - Data not stored in Data Extension

So, I've setup an interactive email by selecting an cloud page (which has nothing but a thank you message), data extension, created attributes/ columns and then sent a test email. From my gmail, I ...
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1answer
83 views

Collecting birth dates in an Interactive Email Form Block

I'm really excited about the possibility to let subscribers submit data directly in a mail. https://help.salesforce.com/articleView?id=mc_ceb_create_create_an_interactive_email_form.htm&type=5 I'...
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1answer
32 views

SFMC Email Studio Bounced Emails

Emails are sent to customers, at some point the customer soft bounced and then they eventually hard bounced. Email Studio will not send them anymore emails. Because this contact had originally ...
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33 views

Tracking links contained in Ampscript variable

Given following code: SET @link1 = "http://www.salesforce.com/" SET @linkvar = "This is <a href='%%=RedirectTo(@link1)=%%'>Link number one</a> and this is <a href='http://www....
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1answer
50 views

Remove ASCII signs - problem with regexmatch function in AMPScript

I'm trying to remove from the beginning and end of the word the \x00-\x20 signs. I don't know what is not working when I'm applying the code I'm not receiving any result. Any thoughts? SET @regex = ...
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12 views

How to build custom drag&drop email modules

my client would like to have custom modules in SFMC. I would like to know how to build a boilerplate with header and footer; and how to build draggable modules. Thank you in advance. Best, Dario
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3answers
47 views

Inline Content Block in Template

For SFMC Email Studio, i have create a Template-Based Email, I have also create a Content Block which uses the placeholder %%firstname%% to return the text True if it is not empty and False if it is ...
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3answers
92 views

How to Fetch Child BU Name

Currently, I'm fetching Job ID, Subscriber key of a subscriber who clicks on the landing page. Code in the Email, %%[ SET @Sub = _subscriberkey SET @CloudPageID = 1646]%% Code in the landing page ...
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1answer
31 views

How to Update _Subscribers DE with Records from Email Send Data Extensions

I recently setup the following: Created an Email SendLog using Template Added 3 unique customer identifiers to the Email SendLog Added BusinessUnitID and the same 3 unique customer identifiers in ...
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1answer
38 views

Unable to fetch the Job ID for a landing page

Currently I'm fetching the Clicks for a landing page into a DE, === Email to fetch subscriber key ==== Hi,<br> <br> %%[SET @Sub = _subscriberkey SET @ClickPage = concat('https://...
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2answers
61 views

Randomly select 5 rows from a synchronized Data Extension

I am wondering if it’s possible to randomly select 100 rows from a Synchronized Data Extension over 500 thousands records, without adding extra columns to it and using ampscript to do so at send time? ...
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1answer
42 views

Is there a way to know who responsed a e-mail? [closed]

I don't have much information about the RMM
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1answer
17 views

'Approvals Classic' does not appear in the Email Studio drop down

We are currently encountering an issue where the 'Approvals Classic' tab is not appearing whenever we hover over the Email Studio (wherein the approvals classic tab should be in the drop down of the ...
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29 views

Data Extensioin of Contacts not stores in Publication List to a Journey

I Created a journey, First i drag Data extension, Then in next step i select a email Template here In delivery options available, So i Selected my Publication list. when i am sending an email To ...
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1answer
57 views

How to create a report for individual subscriber

Is there any way to create a report that relates to email send, open and click data at an individual level in marketing cloud? I tried using query activity in a DE but I was getting empty results. ...
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2answers
92 views

Delay in Journey Email Send outs by 1 day [closed]

There are three journeys running in the SFMC org, one is with date based event as entry source for birthday and other two are with same date based event as entry sources. All the journeys are ...
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1answer
68 views

Upload HTML file vs Paste HTML

Does SFMC have functionality for uploading an HTML file for rendering in email studio, or is the only external source option to just the Paste HTML option?
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1answer
39 views

Filtering a date that's in a json string

I am trying to build a filter which will create an audience of contacts that are 72 hours away from moving house. The relevant details I need for are in a field which is populated with a JSON string. ...
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1answer
212 views

Query to get ContactKey and SubscriberKey in results?

I am trying to create a query in marketing cloud that will give me both ContactKey and SubscriberKey in the results. The background: we are setting up MobileConnect. It seems that between ...
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1answer
271 views

How to use coupons with Marketing Cloud?

In researching alternatives to the soon to be deprecated Class Email Live Offers/Coupons, I'm looking into Marketing Cloud - CloudPages. I am looking for a way to send coupons via email to an ...
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1answer
96 views

Is Send Time Optimization available outside of Journey Builder?

I have a client that is hoping to take advantage of Send Time Optimization for their large communications. I have two questions: Is STO available outside of Journey Builder? If I need to use Journey ...
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1answer
297 views

Not able to edit Approved Emails in marketing cloud

I have recently started working on SFMC and my org uses approval process for emails. I was assigned to change the HTML email contents for active journeys, but those emails are not editable and say ...
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1answer
120 views

Data filter and Measure to give recipients who opened a specific send

I usually work Automation Studio and SQL Activities to build my recipients. But I have been tasked to learn how to build simple segments using Data Filters and Measures. And now I am already confused ...
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3answers
547 views

How can I change an URL link in a deployed Journey Builder mail?

I have a running Journey Builder campaign, where one mail was already sent to subscribers. I would like to change a link, so the subscribers see the updated link in the already delivered email. In ...
2
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2answers
202 views

Is it possible to change “unsubscribe settings” for Email Studio?

Client has acquired another brand and is setting up the acquired brand as a child BU in Marketing Cloud. When creating the new child BU we reviewed the current implementation and the Unsubscribe ...
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1answer
203 views

Retrieving specific Email object using SSJS

I am trying to retrieve a specific email send that has gone out previously. I have been using the RetrieveRequest object in SSJS to attempt to access the "Email" object. It has been able to retrieve ...
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1answer
139 views

How to create a Sendlog functionality using in AMPScript [closed]

Whenever an email is sent to target audience , client wants to know which email has been sent to customers and at what time its sent. Kindly provide a solution for it.
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2answers
303 views

Ampscript error: Invalid index (parameter 2) passed to Row function. Index must be less than or equal to the row count

Please Help, i'm new to AMPSCript here is the error that i get: Error Message: ExactTarget.OMM.FunctionExecutionException: Invalid index (parameter 2) passed to Row function. Index must be less ...
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1answer
37 views

Email Studio: Hyperlink containing parameters breaks

I have a bunch of hyperlinks in my email template. The only difference between them is the parameter I need to pass. Here is how I have added the link: <a href="%%=v(@linkPart1)=%%&%%=v(@...
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1answer
81 views

Copy compliance email account in Marketing Cloud?

Is there a way in Marketing Cloud to set up a rule, whereby all outbound messages are copied to an internal compliance email account? I know the Salesforce has this feature, but I could find no such ...
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1answer
99 views

Global Template Background and Content Background

I need to setup in Marketing Cloud Email Studio the Global Template background and content background colors dynamically. I have been trying to find a function to do that using AMPScript but didn't ...
1
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1answer
72 views

How can i prevent emails to be sent on weekends and instead queue it to be sent on Monday from Marketing Cloud?

So we want to prevent the sent of the emails that we have in journeys in Marketing cloud to come out on the week-end ( Saturday and Sunday) but queue it to come up on Monday ? Is there an Exclusion ...
2
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1answer
43 views

Email Performance Metrics: switching away from the content builder

We recently started using AMPscript for our emails instead of manually adding images one by one. Before, we used to alter the pixels of the images to the desired size (400x400 pix) and then would ...
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2answers
277 views

Subscriber's %%view_email_url%% link breaking frequently/randomly

I am using the %%view_email_url%% personalization string in all my emails to provide the subscriber with an alternate view that is platform-independent. These links are going dead, increasingly over ...
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2answers
249 views

Data Filters and Measures Error for Unique Opens

I am having an error when trying to implement a data filter using a measure I created. I am implementing this filter to create a filtered data extension. Here are the details: I am using a data ...
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2answers
206 views

Reporting on Dynamic content used in an email part of a Journey

I am currently planning on building a Journey with emails that have dynamic content. The dynamic content is used for having 12 language emails versions and the 2 dynamic emails will be sent as part ...
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2answers
647 views

How einstein send time optimization decides send time for a new subscriber with no email history?

Salesforce marketing cloud has recently released a new feature Einstein send time optimization. Basically, SFMC calculates the best time to send an email at each subscriber level based on their email ...
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1answer
182 views

Header and footer take entire width of the mail (based on Salesforce layouts)

We have used Salesforce Marketing Cloud's own build-in layouts to build our first email in Marketing Cloud. As for footer and header, in the Account Settings, we have added the Recommended (not ...
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1answer
29 views

Behavior when a record is deleted from exclusion list and email job uses that record

We have a use case. We have an email sending job from batch and blast. The records to which the email is sent, are pushed to a Data extension which acts as an exclusion list. Now lets say we have an ...
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0answers
147 views

AMPscript: Automating Email Creation and Personalization

I am looking to automate and personalize the creation of my emails in Email Studio by using AMPscript (I am just learning how to write AMPscript). I want to be able to use a data extension containing ...