Questions tagged [email-studio]

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Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
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31 views

Marketing Cloud Sender Authentication Package - Creation of Email Addresses

For the purpose of (sending out) marketing-related campaigns, new email addresses should be created in conjunction with the newly established sub-domain (part of the sender authentication package - in ...
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How to apply css to the email template in marketing cloud?

I have created emails from email templates available in the marketing cloud. To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag. ...
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Notification Email to a Single Record [duplicate]

I want to send a notification mail to a person when record is inserted into data extension via register form.. Can anyone give a detailed explanation
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Broken link - Distributed Sending and Blockout Dates

I am diving into the documentation regarding the Marketing Cloud Email Studio Summer '22 Release Notes. With reference to 'Distributed Sending and Blockout Dates Are No Longer Available' there appears ...
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Configure Burst Sends in SFMC

Do any of you have any experience with Burst Sending in Marketing Cloud? I'd like to know more about this feature to be able to send email faster and to improve email delivery speed for highly dynamic ...
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1 vote
1 answer
52 views

Getting an error in the REST API call for Send Preview when passing the row id otherwise works fine

I have issues with the REST API call for Send Preview. I am using the method given here -https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/. I am testing this in POSTMAN ...
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1 answer
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View in Browser redirecting to an Error Page

I understand that if a Data Extension is either updated or overwritten, the View in Browser Link breaks and the only way around this is to use Sendlog. Is there a way of not using a Sendlog and use a ...
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34 views

What would be suitable entry source for my journey? [closed]

Problem Statement: I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record. Priority Status 1 Silver 2 ...
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Prevent redirect email studio webcollect on Form Submit

I have an Email Studio Web Collect form that will be used for email capture. On form submission, I have a function to hide the div that contains the form and display a thank you div but it still ...
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how to use child standard object data in the personalized mail while your journey salesforce data entry event is on parent object

I am creating a journey for which the entry event is a salesforce data event on a contact object. But I have to use child object field data in the mail to personalize the mail. For example Parent ...
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How to get Send Classification ID, Delivery Profile ID and Sender profile ID in SFMC?

I am trying to make an API call from Postman to make a test send. I am trying to implement the solution given here - https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/. I am ...
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Missing records after Marketing Cloud FTP Export in my local file

Today I did an Enhanced FTP export from a Data Extension that was holding 8,498,752 records with 166 MB. In the Enhanced FTP directory, a file for it was generated with the size of 203,632 KB. I ...
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50 views

Triggered send job stopped error - OMM_SLOT_RELEASED_TO_ERR

All of a sudden, we are getting following error for one of our triggered emails - Error Code: OMM_SLOT_RELEASED_TO_ERR Error message: Job slot was failed due to being detected with a stale heartbeat ...
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Not able to call the Content Block in a CloudPage using ampScirpt

In our email we have multiple content blocks and I am trying to call the content block within a cloud page using a simple AMPscript code something like below <!DOCTYPE html> <html lang=&...
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How to get payload from REST API Journey into Email

The REST payload for a journey has the ContactKey and EventDefinitionKey but also a event_id, firstname and other fields (defined in the journey data extension). The journey allows for re-entry ...
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Beginners question about Send Relationship [duplicate]

I'm studying for the certification for email specialist but slightly confused by send relationship and how this is defined. I've always been under the impression that Subscriber key = Contact key. For ...
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How to return values from the same field across multiple Quote Lines

Hope you're all having a really great day! In a recent build, I was tasked with printing a warning message when a subscriber's quote includes a mobile transfer (Mobile_Transfer__c = true). In testing ...
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Adding a 'Search' box/bar in an SFMC email: Not rendering the right results

I'm exploring the option of adding a search bar within a SFMC email. I've used the following script (that I can't seem to render properly here, but I'll give it a shot): First line: form action="...
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372 views

"The subscriber preview failed to generate. Review the details, correct all issues, and try again." upon selecting subscriber for preview & test?

UPDATE: Resolved In case anyone else is having this issue, it turns out it was something obvious. There was nothing wrong with our footer - for some reason our Footer was set to "None" in ...
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62 views

Send Journey Builder Emails Only During Weekdays [duplicate]

We have a journey with a salesforce data entry source. When an action happens in CRM, we push a record in the journey and do not want these contacts to receive an email communication over the weekend....
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1 answer
61 views

How to select other Welcome Email in Marketing Cloud?

I created a new list for subscribers and want to set up a welcome email but when I try to choose emails, there is one basic test email appears. How can I select email which I created earlier from &...
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Send to more than one email address in Marketing cloud journey builder

I have built a journey where i sent an email to the contacts that are loaded via csv file, but then i need to send a email to the manager of that contacts if they click in one link present in the ...
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-1 votes
1 answer
27 views

Dynamic/Personalised link in Email Studio

I'm trying to send out a survey email using dynamic survey link to different people. What would be the ideal way to achieve this? Do I just upload it to DE and use AMPScript? Thanks
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415 views

Marketing Cloud double opt-in process

I’m trying to understand how to configure a double opt-in classic scenario with Lists. Am I right about the sequence of actions in the main scenario below? Step 1: A subscriber sends a blank email to ...
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2 answers
247 views

Create a DE field that has GUID/NewId as its Default value

I am trying to add a field to existing DEs that has a non-nullable Default value that generates a random ID, similar to what the GUID() and NewId() functions do but within the Email Studio Data ...
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52 views

SFMC multiple email to same email address from different senders

Can anyone confirm that Salesforce Marketing Cloud allows multiple email messages (from multiple senders) to the same target email address, in one list? We manage emails from multiple agents, which ...
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1 vote
1 answer
231 views

How to send emails without changing email contact in the marketing cloud using SSJS, API, AMPScript, or any other programmatic option

We want to develop a process to update subscribers' email addresses. In the process, subscribers will receive an SMS msg with a link to update the email address. Then we would like to implement a ...
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Using Landing Page URL in Email

I have created an email in which I have used a button in which I am passing the Cloud Page (Landing Page) URL. Does this makes this email a super message?
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128 views

HTML of this message exceeds the limit of some mail clients

I have created an email in which there are 2 content blocks. One block fetches the subscriber key(salesforce id) from the email and then creates a table on the email with its associated product name ,...
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1 answer
44 views

RSS feed via Ampscript (with earlier sample code failing)

I am trying to create a content block in email-studio, using xml/rss feed to import content for display. I've used both (1) creating a standalone content block, and (2) inserting a code snippet ...
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1 vote
2 answers
181 views

Query on Email Content/Email body

Do anyone have any idea how we can query on email body/email content ? I've a use case where I want get all the email name in which I've used a certain number 878XXX784741 and have sent those emails ...
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1 answer
84 views

Splitting CONCAT data in Marketing Cloud [closed]

We are receiving data from our Sales Cloud instance via MCC connector, and in one of the fields tied to a personAccount - "Agent_Names" - we have multiple string values (i.e.support agents' ...
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1 answer
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MultiBrands - Same Business Unit - Multi SAP?

We have multiple brands (10) under a single parent brand, and would like the images and links on those brands to be branded. The total email volume of all brands are enough for SAP, but not for the ...
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28 views

Can we send a Mobile Push Page out as an email to Marketing cloud?

can we send a Mobile Push Page out as an email to our database? If it is possible means how can I send mobile push page as an email and I want to add Survey Monkey to this mobile push page.
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102 views

Individual Email Results Not Populating

I am Sending an Email from Journey Builder using source as a Data Extension where the subscriber key is the ContactID, but individual email results are not populating for them. The data is coming in ...
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60 views

Exclusion Script Error

I want to suppress a DE from a journey send. I added the exclusion script for it, but it returned an error. Exclusion DE Name: M04545_Last_chance_Mens_Disp_20210906 Email Address field name: email ...
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70 views

Want to connect multiple salesforce users with one business unit in SFMC

We want to connect multiple salesforce users with one business unit. So I have the below setup: Business Unit 1 (Parent BU) BU Child 1 (Child BU1) BU Child 2 (Child BU2) I have one salesforce CRM ...
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Difference between MC Connect in SF, Salesforce Integration Tab and Salesforce.com Status in Email Studio? [duplicate]

What exactly is the difference between MC Connect in SF, Salesforce Integration Tab, and Salesforce.com Status in Email Studio? I have some basic scenarios like the below: Scenario 1. What will happen ...
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What is Salesforce Integration Tab and Salesforce.com Status in Email Studio?

Can anyone explain the below topic with a real-time example : Email Studio > Admin > Salesforce Integration Tab Email Studio > Admin > My User > Click on any User > Salesforce.com ...
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1 answer
212 views

Dynamic content blockID to DE using ampscript

I am using dynamic content with rules in my email sends. Is it possible to use ampscript to log which content blocks a given customer has been exposed to? I've trying to figure something out using ...
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4 votes
1 answer
141 views

How to claim the same row without claiming a new row for already claimed customers using claimrow() in SFMC?

I am trying to implement unique coupon codes in SFMC. I have created a data extension - Unique_Coupon_Codes like this, This is the code I have written %%[ if _messagecontext == "PREVIEW"...
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1 answer
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Exclusion script with multiple lines in Marketing Cloud

I wish to add exclusion script to one of my email. Since my exclusion script is more than 1 line, I have created a Content Block in my same email. I am following the steps given in this pagehttps://...
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0 answers
93 views

Trouble with a filtered Marketing Cloud Data Extension retaining contacts that no longer meet the filter criteria

hope you're well and having a really great day! I'm working through a communication to our contacts that are experiencing shipping delays due to supply chain issues with our supplier. At present, I ...
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1 answer
52 views

Injecting HTML Special Characters from DE into HTML via AmpScript

The problem is that my special characters are breaking the way the HTML renders not only in SFMC Email Studio but also once the email is sent, however when I inspect the source there doesn't seem to ...
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1 answer
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Is there an email send limit for Marketing Cloud? [closed]

my company has Salesforce Sales Cloud installed, which has a current limit of 5000 List Emails per day. We're evaluating to install the Marketing Cloud too, but we want to know if there is a similar ...
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1 vote
1 answer
92 views

Parameter Manager: Set default value for parameter but still allow it to be edited in email properties

We use the following WAC string (I put in line breaks so its easier to read): utm_source=%%__AdditionalEmailAttribute1%%​ &utm_medium=%%__AdditionalEmailAttribute2%%​ &utm_campaign=%%...
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1 vote
0 answers
17 views

Syndicate email studio content [closed]

I'm trying to create a microsite that uses dynamic content created in the content builder to display. If you imagine I have 12 posts, 4 on topic x, 4 on topic y, 4 on topic z+y, I would like to be ...
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0 votes
1 answer
99 views

How to get "week commencing" with AMPscript based on a given date

Hope you're having a great day! I'm referencing a specific date DD/MM/YYYY (New Zealand date format) provided from Sales Cloud as part of an automated email journey for contacts experiencing product ...
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1 answer
69 views

Trouble with Lookup functions in AMPscript

Hope you're well and having a great day! I'm working through a communication to our contacts that are experiencing shipping delays due to supply chain issues with our supplier. Though we're pulling ...
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