Questions tagged [email-studio]

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SFMC - Custom reply to address

We are sending emails from: newsletter@ourdomain.com We want to set the reply-to addres to: customerservice@ourdomain.com We do NOT want to use RMM, and we do NOT want to have the reply forwarded via ...
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1 answer
35 views

Interactive email form desconfigured in Gmail

Im currently working in a NPS solution for my company, where we send a survey via email with a 10 star rating grid. In the interactive email studio, the email body looks ok, but when we receive it on ...
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0 answers
25 views

How to automate a manual Import Activity process from Email Studio?

I'm looking to import data from Salesforce Standart Object (Survey Question Responses) and automate the process so then I can use it in a journey. Currently I can do this manually via Import Activity ...
-1 votes
1 answer
52 views

How to create dynamic sender profile in SFMC? [duplicate]

What are the types to create dynamic sender profile ?
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1 answer
35 views

Adding unsubscribers into suppression list [closed]

If someone unsubscribes from marketing cloud we need add them to suppression list by query or other methods or it will automatically adds into suppression list.
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0 answers
35 views

Data Extension saving the API calls errors

Is there a way to save the errors generated from an API call in a Data Extension? The errors are mentioned in the following link https://developer.salesforce.com/docs/marketing/marketing-cloud/guide/...
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40 views

Live triggers are erroring out - "An error occurred when attempting to build an email for the subscriber"

I am able to preview the subscriber and also able to send test email for the particular subscriber, but the email is not getting sent through triggers. When case was raised, we got the comment, "...
0 votes
1 answer
36 views

AMPscript Wildcards?

I have 365 days of images. some are gif's and others are pngs. Format is daymarker.png or daymarker.gif. They are random on the days and they don't follow any pattern. Is there a way I can say IF ...
0 votes
1 answer
59 views

Static PreHeader isnt-appearing in inbox

We've put a static preheader in an email in email Studio, when we were running tests we received the email without the preheader and the mirror link was there instead. the same happened with single ...
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0 votes
1 answer
77 views

Marketing Cloud: Import from Salescloud Record Not Working

I'm trying to setup a test Salesforce Data Extension that's being built from a report based on my test records in Salescloud. The Salescloud report currently contains 20 or so records with the ...
0 votes
1 answer
334 views

SFMC sends email to which emailID if more than one email address field is present in Sendable Data Extension

We have a Data Extension with 5000 records in Salesforce Marketing Cloud. There are four fields in the sendable data extension. Field 1 : CustomerID (text) Field 2 : Email_1 (Emailaddress) Field 3 : ...
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0 votes
1 answer
34 views

Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
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0 answers
152 views

Marketing Cloud Sender Authentication Package - Creation of Email Addresses

For the purpose of (sending out) marketing-related campaigns, new email addresses should be created in conjunction with the newly established sub-domain (part of the sender authentication package - in ...
0 votes
1 answer
320 views

How to apply css to the email template in marketing cloud?

I have created emails from email templates available in the marketing cloud. To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag. ...
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0 answers
42 views

Broken link - Distributed Sending and Blockout Dates

I am diving into the documentation regarding the Marketing Cloud Email Studio Summer '22 Release Notes. With reference to 'Distributed Sending and Blockout Dates Are No Longer Available' there appears ...
1 vote
1 answer
350 views

Configure Burst Sends in SFMC

Do any of you have any experience with Burst Sending in Marketing Cloud? I'd like to know more about this feature to be able to send email faster and to improve email delivery speed for highly dynamic ...
1 vote
1 answer
163 views

Getting an error in the REST API call for Send Preview when passing the row id otherwise works fine

I have issues with the REST API call for Send Preview. I am using the method given here -https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/. I am testing this in POSTMAN ...
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0 votes
1 answer
154 views

View in Browser redirecting to an Error Page

I understand that if a Data Extension is either updated or overwritten, the View in Browser Link breaks and the only way around this is to use Sendlog. Is there a way of not using a Sendlog and use a ...
0 votes
1 answer
44 views

What would be suitable entry source for my journey? [closed]

Problem Statement: I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record. Priority Status 1 Silver 2 ...
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0 answers
22 views

Prevent redirect email studio webcollect on Form Submit

I have an Email Studio Web Collect form that will be used for email capture. On form submission, I have a function to hide the div that contains the form and display a thank you div but it still ...
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0 votes
1 answer
56 views

how to use child standard object data in the personalized mail while your journey salesforce data entry event is on parent object

I am creating a journey for which the entry event is a salesforce data event on a contact object. But I have to use child object field data in the mail to personalize the mail. For example Parent ...
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0 votes
1 answer
233 views

How to get Send Classification ID, Delivery Profile ID and Sender profile ID in SFMC?

I am trying to make an API call from Postman to make a test send. I am trying to implement the solution given here - https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/. I am ...
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0 votes
1 answer
62 views

Missing records after Marketing Cloud FTP Export in my local file

Today I did an Enhanced FTP export from a Data Extension that was holding 8,498,752 records with 166 MB. In the Enhanced FTP directory, a file for it was generated with the size of 203,632 KB. I ...
1 vote
0 answers
215 views

Triggered send job stopped error - OMM_SLOT_RELEASED_TO_ERR

All of a sudden, we are getting following error for one of our triggered emails - Error Code: OMM_SLOT_RELEASED_TO_ERR Error message: Job slot was failed due to being detected with a stale heartbeat ...
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0 votes
1 answer
165 views

Not able to call the Content Block in a CloudPage using ampScirpt

In our email we have multiple content blocks and I am trying to call the content block within a cloud page using a simple AMPscript code something like below <!DOCTYPE html> <html lang=&...
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0 answers
276 views

How to get payload from REST API Journey into Email

The REST payload for a journey has the ContactKey and EventDefinitionKey but also a event_id, firstname and other fields (defined in the journey data extension). The journey allows for re-entry ...
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0 votes
0 answers
35 views

Beginners question about Send Relationship [duplicate]

I'm studying for the certification for email specialist but slightly confused by send relationship and how this is defined. I've always been under the impression that Subscriber key = Contact key. For ...
3 votes
0 answers
21 views

How to return values from the same field across multiple Quote Lines

Hope you're all having a really great day! In a recent build, I was tasked with printing a warning message when a subscriber's quote includes a mobile transfer (Mobile_Transfer__c = true). In testing ...
0 votes
1 answer
135 views

Adding a 'Search' box/bar in an SFMC email: Not rendering the right results

I'm exploring the option of adding a search bar within a SFMC email. I've used the following script (that I can't seem to render properly here, but I'll give it a shot): First line: form action="...
0 votes
1 answer
1k views

"The subscriber preview failed to generate. Review the details, correct all issues, and try again." upon selecting subscriber for preview & test?

UPDATE: Resolved In case anyone else is having this issue, it turns out it was something obvious. There was nothing wrong with our footer - for some reason our Footer was set to "None" in ...
1 vote
1 answer
106 views

How to select other Welcome Email in Marketing Cloud?

I created a new list for subscribers and want to set up a welcome email but when I try to choose emails, there is one basic test email appears. How can I select email which I created earlier from &...
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0 answers
109 views

Send to more than one email address in Marketing cloud journey builder

I have built a journey where i sent an email to the contacts that are loaded via csv file, but then i need to send a email to the manager of that contacts if they click in one link present in the ...
-1 votes
1 answer
59 views

Dynamic/Personalised link in Email Studio

I'm trying to send out a survey email using dynamic survey link to different people. What would be the ideal way to achieve this? Do I just upload it to DE and use AMPScript? Thanks
0 votes
0 answers
955 views

Marketing Cloud double opt-in process

I’m trying to understand how to configure a double opt-in classic scenario with Lists. Am I right about the sequence of actions in the main scenario below? Step 1: A subscriber sends a blank email to ...
0 votes
2 answers
807 views

Create a DE field that has GUID/NewId as its Default value

I am trying to add a field to existing DEs that has a non-nullable Default value that generates a random ID, similar to what the GUID() and NewId() functions do but within the Email Studio Data ...
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0 answers
283 views

SFMC multiple email to same email address from different senders

Can anyone confirm that Salesforce Marketing Cloud allows multiple email messages (from multiple senders) to the same target email address, in one list? We manage emails from multiple agents, which ...
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1 vote
1 answer
444 views

How to send emails without changing email contact in the marketing cloud using SSJS, API, AMPScript, or any other programmatic option

We want to develop a process to update subscribers' email addresses. In the process, subscribers will receive an SMS msg with a link to update the email address. Then we would like to implement a ...
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0 votes
1 answer
139 views

Using Landing Page URL in Email

I have created an email in which I have used a button in which I am passing the Cloud Page (Landing Page) URL. Does this makes this email a super message?
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0 answers
284 views

HTML of this message exceeds the limit of some mail clients

I have created an email in which there are 2 content blocks. One block fetches the subscriber key(salesforce id) from the email and then creates a table on the email with its associated product name ,...
0 votes
1 answer
83 views

RSS feed via Ampscript (with earlier sample code failing)

I am trying to create a content block in email-studio, using xml/rss feed to import content for display. I've used both (1) creating a standalone content block, and (2) inserting a code snippet ...
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2 votes
2 answers
470 views

Query on Email Content/Email body

Do anyone have any idea how we can query on email body/email content ? I've a use case where I want get all the email name in which I've used a certain number 878XXX784741 and have sent those emails ...
0 votes
1 answer
209 views

Splitting CONCAT data in Marketing Cloud [closed]

We are receiving data from our Sales Cloud instance via MCC connector, and in one of the fields tied to a personAccount - "Agent_Names" - we have multiple string values (i.e.support agents' ...
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0 votes
1 answer
651 views

MultiBrands - Same Business Unit - Multi SAP?

We have multiple brands (10) under a single parent brand, and would like the images and links on those brands to be branded. The total email volume of all brands are enough for SAP, but not for the ...
0 votes
0 answers
43 views

Difference between MC Connect in SF, Salesforce Integration Tab and Salesforce.com Status in Email Studio? [duplicate]

What exactly is the difference between MC Connect in SF, Salesforce Integration Tab, and Salesforce.com Status in Email Studio? I have some basic scenarios like the below: Scenario 1. What will happen ...
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1 answer
185 views

What is Salesforce Integration Tab and Salesforce.com Status in Email Studio?

Can anyone explain the below topic with a real-time example : Email Studio > Admin > Salesforce Integration Tab Email Studio > Admin > My User > Click on any User > Salesforce.com ...
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0 votes
1 answer
549 views

Dynamic content blockID to DE using ampscript

I am using dynamic content with rules in my email sends. Is it possible to use ampscript to log which content blocks a given customer has been exposed to? I've trying to figure something out using ...
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4 votes
1 answer
216 views

How to claim the same row without claiming a new row for already claimed customers using claimrow() in SFMC?

I am trying to implement unique coupon codes in SFMC. I have created a data extension - Unique_Coupon_Codes like this, This is the code I have written %%[ if _messagecontext == "PREVIEW"...
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0 votes
1 answer
178 views

Exclusion script with multiple lines in Marketing Cloud

I wish to add exclusion script to one of my email. Since my exclusion script is more than 1 line, I have created a Content Block in my same email. I am following the steps given in this pagehttps://...
0 votes
1 answer
176 views

Injecting HTML Special Characters from DE into HTML via AmpScript

The problem is that my special characters are breaking the way the HTML renders not only in SFMC Email Studio but also once the email is sent, however when I inspect the source there doesn't seem to ...
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0 votes
1 answer
2k views

Is there an email send limit for Marketing Cloud? [closed]

my company has Salesforce Sales Cloud installed, which has a current limit of 5000 List Emails per day. We're evaluating to install the Marketing Cloud too, but we want to know if there is a similar ...