Questions tagged [email-studio]

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1answer
27 views

Filtering a date that's in a json string

I am trying to build a filter which will create an audience of contacts that are 72 hours away from moving house. The relevant details I need for are in a field which is populated with a JSON string. ...
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0answers
27 views

How does email unique open count behave in case of forwarding of an email? [closed]

Scenario:1 Reciever - Same email ID as sender? Scenario:2 Reciever - Different email ID?
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1answer
51 views

Query to get ContactKey and SubscriberKey in results?

I am trying to create a query in marketing cloud that will give me both ContactKey and SubscriberKey in the results. The background: we are setting up MobileConnect. It seems that between ...
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1answer
72 views

How to use coupons with Marketing Cloud?

In researching alternatives to the soon to be deprecated Class Email Live Offers/Coupons, I'm looking into Marketing Cloud - CloudPages. I am looking for a way to send coupons via email to an ...
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1answer
31 views

Is Send Time Optimization available outside of Journey Builder?

I have a client that is hoping to take advantage of Send Time Optimization for their large communications. I have two questions: Is STO available outside of Journey Builder? If I need to use Journey ...
1
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1answer
47 views

Not able to edit Approved Emails in marketing cloud

I have recently started working on SFMC and my org uses approval process for emails. I was assigned to change the HTML email contents for active journeys, but those emails are not editable and say ...
1
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1answer
36 views

Data filter and Measure to give recipients who opened a specific send

I usually work Automation Studio and SQL Activities to build my recipients. But I have been tasked to learn how to build simple segments using Data Filters and Measures. And now I am already confused ...
3
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3answers
129 views

How can I change an URL link in a deployed Journey Builder mail?

I have a running Journey Builder campaign, where one mail was already sent to subscribers. I would like to change a link, so the subscribers see the updated link in the already delivered email. In ...
2
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2answers
69 views

Is it possible to change “unsubscribe settings” for Email Studio?

Client has acquired another brand and is setting up the acquired brand as a child BU in Marketing Cloud. When creating the new child BU we reviewed the current implementation and the Unsubscribe ...
0
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1answer
67 views

Retrieving specific Email object using SSJS

I am trying to retrieve a specific email send that has gone out previously. I have been using the RetrieveRequest object in SSJS to attempt to access the "Email" object. It has been able to retrieve ...
-4
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1answer
47 views

How to create a Sendlog functionality using in AMPScript [closed]

Whenever an email is sent to target audience , client wants to know which email has been sent to customers and at what time its sent. Kindly provide a solution for it.
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2answers
76 views

Ampscript error: Invalid index (parameter 2) passed to Row function. Index must be less than or equal to the row count

Please Help, i'm new to AMPSCript here is the error that i get: Error Message: ExactTarget.OMM.FunctionExecutionException: Invalid index (parameter 2) passed to Row function. Index must be less ...
0
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1answer
33 views

Email Studio: Hyperlink containing parameters breaks

I have a bunch of hyperlinks in my email template. The only difference between them is the parameter I need to pass. Here is how I have added the link: <a href="%%=v(@linkPart1)=%%&%%=v(@...
0
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1answer
25 views

Copy compliance email account in Marketing Cloud?

Is there a way in Marketing Cloud to set up a rule, whereby all outbound messages are copied to an internal compliance email account? I know the Salesforce has this feature, but I could find no such ...
1
vote
1answer
40 views

Global Template Background and Content Background

I need to setup in Marketing Cloud Email Studio the Global Template background and content background colors dynamically. I have been trying to find a function to do that using AMPScript but didn't ...
1
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1answer
41 views

How can i prevent emails to be sent on weekends and instead queue it to be sent on Monday from Marketing Cloud?

So we want to prevent the sent of the emails that we have in journeys in Marketing cloud to come out on the week-end ( Saturday and Sunday) but queue it to come up on Monday ? Is there an Exclusion ...
1
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1answer
38 views

Email Performance Metrics: switching away from the content builder

We recently started using AMPscript for our emails instead of manually adding images one by one. Before, we used to alter the pixels of the images to the desired size (400x400 pix) and then would ...
1
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2answers
124 views

Subscriber's %%view_email_url%% link breaking frequently/randomly

I am using the %%view_email_url%% personalization string in all my emails to provide the subscriber with an alternate view that is platform-independent. These links are going dead, increasingly over ...
1
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2answers
116 views

Data Filters and Measures Error for Unique Opens

I am having an error when trying to implement a data filter using a measure I created. I am implementing this filter to create a filtered data extension. Here are the details: I am using a data ...
1
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2answers
96 views

Reporting on Dynamic content used in an email part of a Journey

I am currently planning on building a Journey with emails that have dynamic content. The dynamic content is used for having 12 language emails versions and the 2 dynamic emails will be sent as part ...
2
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2answers
338 views

How einstein send time optimization decides send time for a new subscriber with no email history?

Salesforce marketing cloud has recently released a new feature Einstein send time optimization. Basically, SFMC calculates the best time to send an email at each subscriber level based on their email ...
0
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1answer
60 views

Header and footer take entire width of the mail (based on Salesforce layouts)

We have used Salesforce Marketing Cloud's own build-in layouts to build our first email in Marketing Cloud. As for footer and header, in the Account Settings, we have added the Recommended (not ...
0
votes
1answer
27 views

Behavior when a record is deleted from exclusion list and email job uses that record

We have a use case. We have an email sending job from batch and blast. The records to which the email is sent, are pushed to a Data extension which acts as an exclusion list. Now lets say we have an ...
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0answers
102 views

AMPscript: Automating Email Creation and Personalization

I am looking to automate and personalize the creation of my emails in Email Studio by using AMPscript (I am just learning how to write AMPscript). I want to be able to use a data extension containing ...
0
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2answers
109 views

Error from email ampscript causing triggered send to fail

We have a triggered send configured in Marketing cloud instance. This triggered send uses one of the emails in the system. When I configure and save this triggered send, I get an error as: When I go ...
0
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2answers
60 views

ampscript Question

I'm very new to ampscript and am having an issue with a snippet of ampscript showing as blank. This is what I currently have: SNIPPET 1: %%[ set @firstName = Lookup('master','first_name','email',...
1
vote
2answers
131 views

AMPscript not working in subject line - Removing first 2 '%' characters

I'm using a very simple AMPscript personalization in the subject line. Specifically %%First Name%%. It displays fine in the preview section, but when I perform the actual test send, the subject line ...
0
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1answer
38 views

Can't select Suppression list and targeted list in Email studio

I have created a salesforce data extension with a list of prospects to send email. Also created a suppression list. While selecting audience type I can't select both Salesforce data extension and ...
1
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0answers
90 views

Is it possible to check if file exists in ftp before attaching it to email?

I'm trying to attach a file from ftp directory to the email by using ampscript function AttachFile. Everything works fine as long as the file exists in ftp directory. If it doesn't exist the email is ...
2
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0answers
32 views

Marketing Cloud - email predictive content link broken after clicking multiple times

we implemented an abandoned cart journey builder which triggers an email. It contains a predictive content which recommends 4 products. Each product links the relative web page. The problem is ...
0
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1answer
110 views

How to know if an email is delivered or not in marketing cloud?

I'm using marketing cloud to send emails. I'm able to fetch user level email open & click report from marketing cloud using data views (_open & _clicks). Is there any data extension or ...
2
votes
1answer
148 views

Duplicate records in All Contacts after create a Population

i have a many Data Extension where the Primary Key is the IdAccount (Salesforce CRM) and the relationship with the Subscriber Key is the e-mail address. The All Subscribers is not update ...
2
votes
2answers
53 views

IF Statement for First Name Personalization when using a LOOKUP

I'd like to add in an IF statement for when first_name is blank. My sending DE does not contain first_name so I am pulling it from the master DE. This is what I have so far and it's working: %%=...
1
vote
1answer
48 views

Web Analytics Connector - Personalization String - how it should behave/render in the url?

I'm need some help understanding how a personalization string in a WAC attribute should actually render in the URL. Some scenarios (all sends are from Data Extensions): Valid string and valid value ...
0
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1answer
450 views

Salesforce Marketing Cloud email template layout breaks when viewed in Outlook.com and Office 365

Usually I make emails handcoded, but one of my clients have started to use Salesforce Marketing Cloud, Email Studio. So I make templates intended for that system. But the layout breaks when viewed in ...
1
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1answer
88 views

IP Warm Up for all Sender Profiles?

I have a question by beginner: Ip warm up is a best practice for any sender profile? I have a SAP with a domain in one BU wiith only one Sender Profile. I have to create others sender profile and i ...
0
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1answer
148 views

Load HTML template block using AMPscript

I've created the one HTML content whose type is 'template' and now I'm trying to call that content using the AMPscrip function '%%=ContentBlockbyId("384201")=%%' in blank email template but it gives ...
0
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1answer
48 views

Change email content when email is in actived jounery [duplicate]

I've the journey which is actived wherein email send activity is used. Now if I want to change the content of email then is it possible ? ? Or is there any other best way to design the email Content?...
1
vote
1answer
58 views

Did anyone tried to use ClaimRow() for one-time send to a large number of target audiences?

I have developed an AMPScript block that uses the ClaimRow() function and it is working very smoothly when we send emails via Journey Builder. But now, we aim to send an Ad-hoc email to a large number ...
-1
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1answer
97 views

Creating an email which populates an image based on Data Extension upload

I'm trying to send a survey to recipients with an image in the email. Ideally I could upload a list to Data extensions that would populate an image and some text. Each row would have an ID that would ...
0
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2answers
88 views

Reply Mail Management - Custom Email Body

I am trying to insert the code %%=ContentBlockbyId("370")=%% on my RMM body, but when I got the RMM message SFMC it isn't translated the AMPScript and I am receiving an email with the message %%=...
0
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1answer
27 views

Add protocol to URL after deployment

Panicking. I set up an email with content builder and had multiple people test everything fully before deployment, but now when I click on the link in the final email that deployed to my audience, I ...
2
votes
1answer
60 views

view_email_url on a secured page

Is it possible to make the view_email_url link in Marketing Cloud open up on a secured page (using https protocol)? We have purchased SSL certificates for CloudPages and images but can you apply SSL ...
0
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2answers
151 views

Restricting Test Send only to specific Domain

Is there a way to restrict the test send from sending to a speicific email domain eventhough it's in the same group distribution with other emails? For example, in my list i can have xyx@gmail.com ...
1
vote
1answer
72 views

Use AMPscript to create dynamic math calculation of a reduction price

How could I write AMPScript for this basic calculation below? I would like to calculate the price after the reduction Example: Price = 65000 Reduction = 30% Reduction Price = 65000 -((65000*30)/100)...
3
votes
1answer
245 views

Sharing of dedicated IP across multiple BUs in Marketing Cloud

Scenario: Marketing Cloud instance with multiple business units Different primary sendout domains used in every BU Sendout volume to low in one business unit to keep IP warmed up It is desired to ...
0
votes
1answer
49 views

Sending an automatic email after an action

Example: I will send a first email to a data extension and input a button inside the content of the email. My goal is that whoever clicks this button automatically receives another email at the same ...
1
vote
2answers
181 views

Migration from Classic Content to Content Builder

With the impending end of support for Classic Content in Email Studio, my company started a migration of all of our 2018 emails a few months ago. We currently develop our emails outside of Salesforce ...
0
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1answer
92 views

What is the Confidence Level for A/B Testing?

When Marketing Cloud picks a winner for its AB tests, what confidence interval does it use? I'm assuming 90% but it'd be nice to know for sure what it is.
0
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1answer
143 views

Ability to disable email sending on certain days (perhaps weekends) in Email Studio/Journey Builder?

Is there a way to disable sending emails on certain days of the week within Email Studio/Journey Builder? My use case is this: my client is a financial services client that does not want to send ...