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Questions tagged [email-studio]

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Send email only if attachment exists in import SFTP Marketing Cloud

I have an incoming zip file containing multiple csv files. I extract and run an automation activity on a specific file name pattern, this is the master data file containing which file goes as an ...
IHaveAQuestion's user avatar
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44 views

Location of Shared Salesforce Data Extensions folder

I have two business units. We want the results of this journey to populate back to SF so I’m moving the Data Extension being used to the Salesforce Data Extensions folder. However, the automation ...
JohnDillenger's user avatar
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1 answer
53 views

Using Einstein STO outside of Journey Builder

I know Einstein STO is designed to use within Journey Builder, but I also know I can use it to send ad hoc emails via an Automation Studio Send Email event. My question is, once I create that event, ...
PForsyth's user avatar
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1 answer
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can't use a bounce list as suppression list in Marketing Cloud Send Email Studio

I have created a list from a send job bounce records. I used Copy All to create the list and was able to only save it under My Lists (didn't have any other folder option). I need to use this list as a ...
GHG's user avatar
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Send only a single email for multiple records with similar email address in salesforce marketing cloud [duplicate]

I have a data extension like below. Now when sending emails to the list it sends multiple emails to a single subscriber based on the record. As an example as - [email protected] is two times in the ...
Monowar Hossain's user avatar
1 vote
2 answers
203 views

How can I send a single email if found multiple records with same email address

I have a data extension like below. Now when sending emails to the list it sends multiple emails to a single subscriber based on the record. As an example as - [email protected] is two times in the ...
Monowar Hossain's user avatar
-1 votes
1 answer
58 views

I'm having trouble with mail merge field showing in Gmail or Yahoo from Salesforce Marketing Cloud. Do I need to format the data extension different?

I'm having trouble with mail merge field (First Name) showing up in Gmail or Yahoo when sending from Salesforce Marketing Cloud. It works fine to Outlook. Do I need to format the data extension ...
Aubree Morrissey's user avatar
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1 answer
124 views

Do I need to warm my IP Address again?

We run a journey in late May for IP warming, but we haven't run another journey since then. We are planning to run a journey this month and I'm wondering whether the IP warming we need is still valid ...
olsf's user avatar
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1 answer
70 views

Delivery Window timing

When I set up an email with a Delivery Window of say 8-3 and a throttle of 1K/hr, will there be a 1K batch sent at 3pm or will 2pm be the last batch? Similarly, I assume I can start the send ...
PForsyth's user avatar
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1 answer
239 views

Send throttling process

Wondering when the timer starts when an email is throttled at say, 250K/hr? I start the send at 8am, the system sends 250K emails over X number of minutes. Does the 60 minutes start then or when the ...
PForsyth's user avatar
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1 answer
116 views

populate data extension with api response based on values in another data extension

we are intending on sending out an email which contains a section with information about events near the customers location/region/city. For this we are using an api from a third party website. i ...
sam sfmc's user avatar
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After inserting record's into SFMC Data extension, I see some unwanted texts are inserted along with normal text

I have inserted record's into DE. But after insertion, I can see some unwanted texts are also insered into the fields. Expected: question (field) How are you I&I ? (Records) uploaded records: ...
SFMC Developer's user avatar
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1 answer
463 views

How to create dynamic email templates in SFMC

Currently, our emails are using content blocks where shared areas like header and footer are called in an email file. The reason we use content blocks is because if anything changes in these content ...
kl2's user avatar
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AMPScript in footer not working

Trying to add a content block to the settings footer here: But it doesn't seem to work. I even tried to copy past the code and nothing... Is there a built-in limitation? Here is the way I add the ...
yoni349's user avatar
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-1 votes
1 answer
73 views

Marketing Cloud Journey missing email sends

We are using MC Journeys to send some stuff out to clients. But we seem to be missing 280 emails sends and i can't find where this has happened. We have used serval journey's and journey version to ...
TimChadwick's user avatar
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1 answer
80 views

Append unique id to external survey link in email studio?

We're having trouble appending a unique id within the external survey link in email studio. Right now, we have the html set to a survey button: %%[ Set @surveyButton = concat("[https://m.survey....
AFon's user avatar
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91 views

Email Studio - Social Share Buttons custom functionality

I've been attempting to have the Marketing Cloud social share buttons mimic the result of an external tool (such as Canva). The intended function is to have the email content or image (with a given ...
noideahowtocode's user avatar
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1 answer
113 views

How to update sendlog data extension after the email launch that has no primary key

We launched the ABC campaign newsletter to a 30000 target audience. Unfortunately, the subscriber key's email address was mapped incorrectly and the email launched. After the email launch, all email ...
Sfdcprgmr's user avatar
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52 views

Send Performance - Delivery Rate (WarmUp)

Our costumer are passing by email WarmUp and i did some email send, but the most of our send have been blocked by high rates block bounces, as you can see on the image below: The email content was ...
Daniel Reis's user avatar
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1 answer
159 views

Track Click Issue - Email studio

I did an email send test with Track Clicks, the result of this was the tracked email links returns to error page saying "Your Connection is not private": Message translated: "click.x....
Daniel Reis's user avatar
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1 answer
209 views

AMPscript - Unique Codes for Email

UPDATE: I tried UpdateDE with this code but it sent the same "unique code" when I did a test send to multiple emails" %%[ var @customerCode, @codeDataExtension, @availableCodes, @...
user120467's user avatar
2 votes
0 answers
239 views

How to report on dynamic emails with impression region dynamic contents and get metrics on each dynamic region

Background: In our use-case, each email campaign includes different categories of customers. Originally, we used to have multiple emails coded /per email campaigns like: EmailContentFile1_CustType1 ...
kl2's user avatar
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1 answer
100 views

Is it possible to detect the exact location of the subscriber who click the link in email?

If subscriber clicked any link in email. How to track the exact location of the subscriber like (state) ?
Test SFMC's user avatar
0 votes
1 answer
241 views

Can I still send back the tracking data of IER to Salesforce even after doing a send?

We have a Salesforce CRM and IER is enabled. I sent out an email using guided-send/user-initiated and the DE coming from the Data Extension folder only, is there a way to send the IER tracking data ...
Presario Fortythree's user avatar
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1 answer
51 views

Unsubscribe from all subscribers in multiple member ID's

I am building a custom unsubscription pgae. The code works fine for that particular BU. The subscriber is getting unsubscribed successfully.But, not from the other member ID's that i am embedding in ...
Drishti Jindal's user avatar
1 vote
1 answer
354 views

RMM direct replies to subdomain email adressess

We got RMM working with dynamic sender profiles. We are using the following dynamic sender profile: From Name: %%AM_Name%% (Jon Snow) From Email: %%AM_Sub_Email%% ([email protected]) Reply Name: %...
M.Crassus's user avatar
-2 votes
1 answer
104 views

Send the data from Salesforce into the email sent from Journey builder

I am trying to send an email whenever the case is closed in the Sales cloud. Below is the picture: Now I am trying the pass the CaseId into the email sent from the journey because this email has the ...
Rahul Allada's user avatar
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1 answer
64 views

Duplicate contacts (Pricing problem) when I convert synchronized data extension to sendable data extension

I am planning to Convert the synchronized data extension (Contacts) to Sendable Data extension. Now when I populate the data extension with contact data will this be counted as a contact and will I be ...
Rahul Allada's user avatar
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0 answers
189 views

SFMC Preview shows wrong subject line in Email Studio (Content Builder)

An email contains HTML and Plain Text versions. Subject line is defined in code in both versions as: set @Email_Subject_Line = "Original subject line" Subject field is set to: %%=...
larics's user avatar
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0 answers
188 views

A/B test for 1 email Journey Builder

Is it possible to use Email with A/B test content block inside ( build in email studio) and use it in Journey Builder? or the only way is to use random split?
Natalia's user avatar
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1 answer
726 views

SFMC - Custom reply to address

We are sending emails from: [email protected] We want to set the reply-to addres to: [email protected] We do NOT want to use RMM, and we do NOT want to have the reply forwarded via ...
PNCrawler's user avatar
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1 answer
398 views

Interactive email form desconfigured in Gmail

Im currently working in a NPS solution for my company, where we send a survey via email with a 10 star rating grid. In the interactive email studio, the email body looks ok, but when we receive it on ...
Henrique Lorenzini's user avatar
0 votes
1 answer
329 views

Adding unsubscribers into suppression list [closed]

If someone unsubscribes from marketing cloud we need add them to suppression list by query or other methods or it will automatically adds into suppression list.
SMS's user avatar
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0 votes
1 answer
142 views

AMPscript Wildcards?

I have 365 days of images. some are gif's and others are pngs. Format is daymarker.png or daymarker.gif. They are random on the days and they don't follow any pattern. Is there a way I can say IF ...
lyslexic's user avatar
0 votes
1 answer
528 views

Static PreHeader isnt-appearing in inbox

We've put a static preheader in an email in email Studio, when we were running tests we received the email without the preheader and the mirror link was there instead. the same happened with single ...
ben-man's user avatar
  • 51
0 votes
1 answer
324 views

Marketing Cloud: Import from Salescloud Record Not Working

I'm trying to setup a test Salesforce Data Extension that's being built from a report based on my test records in Salescloud. The Salescloud report currently contains 20 or so records with the ...
jdblundell's user avatar
0 votes
1 answer
868 views

SFMC sends email to which emailID if more than one email address field is present in Sendable Data Extension

We have a Data Extension with 5000 records in Salesforce Marketing Cloud. There are four fields in the sendable data extension. Field 1 : CustomerID (text) Field 2 : Email_1 (Emailaddress) Field 3 : ...
Ester's user avatar
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0 votes
1 answer
44 views

Tracking overall email engagement while having "DoNotTrack" enabled [duplicate]

Due to the absence of consent with regard to the tracking of user behavior related to emails, the "DoNotTrack" attribute has to be set for all contacts. This obviously prevents - first and ...
ambra2080's user avatar
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0 answers
347 views

Marketing Cloud Sender Authentication Package - Creation of Email Addresses

For the purpose of (sending out) marketing-related campaigns, new email addresses should be created in conjunction with the newly established sub-domain (part of the sender authentication package - in ...
ambra2080's user avatar
0 votes
1 answer
2k views

How to apply css to the email template in marketing cloud?

I have created emails from email templates available in the marketing cloud. To add CSS to an email I have used HTML content block and added CSS inside the <style> [CSS here] </style>tag. ...
Pooja's user avatar
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0 answers
74 views

Broken link - Distributed Sending and Blockout Dates

I am diving into the documentation regarding the Marketing Cloud Email Studio Summer '22 Release Notes. With reference to 'Distributed Sending and Blockout Dates Are No Longer Available' there appears ...
95G's user avatar
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1 vote
1 answer
925 views

Configure Burst Sends in SFMC

Do any of you have any experience with Burst Sending in Marketing Cloud? I'd like to know more about this feature to be able to send email faster and to improve email delivery speed for highly dynamic ...
Ranger9019's user avatar
1 vote
1 answer
393 views

Getting an error in the REST API call for Send Preview when passing the row id otherwise works fine

I have issues with the REST API call for Send Preview. I am using the method given here -https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/. I am testing this in POSTMAN ...
surti's user avatar
  • 11
0 votes
1 answer
360 views

View in Browser redirecting to an Error Page

I understand that if a Data Extension is either updated or overwritten, the View in Browser Link breaks and the only way around this is to use Sendlog. Is there a way of not using a Sendlog and use a ...
Lijo Johns's user avatar
0 votes
1 answer
61 views

What would be suitable entry source for my journey? [closed]

Problem Statement: I have to inject records into the journey whenever a customer's status is upgraded to higher from lower. We have a three-status record. Priority Status 1 Silver 2 ...
Pooja's user avatar
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0 votes
1 answer
117 views

how to use child standard object data in the personalized mail while your journey salesforce data entry event is on parent object

I am creating a journey for which the entry event is a salesforce data event on a contact object. But I have to use child object field data in the mail to personalize the mail. For example Parent ...
Pooja's user avatar
  • 1
1 vote
1 answer
778 views

How to get Send Classification ID, Delivery Profile ID and Sender profile ID in SFMC?

I am trying to make an API call from Postman to make a test send. I am trying to implement the solution given here - https://gortonington.com/email-send-preview-and-test-sends-via-rest-api/. I am ...
beany's user avatar
  • 13
0 votes
1 answer
246 views

Missing records after Marketing Cloud FTP Export in my local file

Today I did an Enhanced FTP export from a Data Extension that was holding 8,498,752 records with 166 MB. In the Enhanced FTP directory, a file for it was generated with the size of 203,632 KB. I ...
Shwetha Gowda's user avatar
1 vote
0 answers
480 views

Triggered send job stopped error - OMM_SLOT_RELEASED_TO_ERR

All of a sudden, we are getting following error for one of our triggered emails - Error Code: OMM_SLOT_RELEASED_TO_ERR Error message: Job slot was failed due to being detected with a stale heartbeat ...
roank's user avatar
  • 11
0 votes
1 answer
612 views

Not able to call the Content Block in a CloudPage using ampScirpt

In our email we have multiple content blocks and I am trying to call the content block within a cloud page using a simple AMPscript code something like below <!DOCTYPE html> <html lang=&...
vorak's user avatar
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