The Napili template is a standard Salesforce support community template for Customer Service use cases.
The Napili template is a standard Salesforce support community template for Customer Service use cases. This is available for both logged in and guest users and includes article and discussion access and the ability to contact support agents.
Topics can be used to structure the community, aiding community members in exploring the community and highlighting current conversations and issues.
Logged in users are able to use additional functionality including viewing their profile, cases and chatter feed and contacting support agents.
