I've created a journey in MC which sends a welcome email as soon as the entry source is triggered. It is synced with Salesforce via MCC so the entry source is salesforce data. Whenever a salesforce contact is created, the subscriber enters the journey.
As we are testing it: The problem is, the email delivered to the subscriber automatically shows unique open while the email is not opened (not even seen). Thus, the next step is engagement split and it considers the email as opened and ends the journey for the subscriber. The journey is set to send another email if the subscriber doesn't open the first email. But it never reaches that step. As shown in the screenshot below.
-I have the email opens tracking code included in the email. -I tried creating a new journey but it didn't solve the problem. -Changed the email template as well. Still the same.
Also note: The Time duration is set to 2 minutes just for testing purposes.
Every little help is appreciated. Much Thanks!