We have a private Salesforce Community built on Spring 16 Napili community template. Regular community members are not able to see articles. We followed the steps from this question for the custom Customer Community profile these users are using, but this has not helped. That is, we have verified the profile has read access to the Article Type.

We have also made the data categories visible to this profile.

What else do we need to do to make the articles visible?

  • 2
    Did you check the customer check box for articles you published ? Feb 18 '16 at 13:54
  • 1
    Checking the customer checkbox solved the problem. Thanks again Mohith! Feb 29 '16 at 19:16

Check the data categories visibility. Also, check to see if the articles are published to the Customer channel.

  • 1
    Checking the customer checkbox solved the problem. Thanks Rob. Feb 29 '16 at 19:16

Just Enable Read Permission in Knowledge Base Permission Section in Customer Community Plus Login User new profile. You will see that Articles are now visible for guest users in community. It worked for me.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.