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Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

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Wrong Email Template is being sent from the community after password reset 5 times

We have a Community with Customer Service template. There are Custom Templates for Emails like Welcome, Forgot/Change Password, etc. Please check the image below. All emails are being sent with the ...
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1answer
26 views

Is there a way to toggle between Lightning and Classic Community

Here is my use case. I have one community that works in 'lightning' (Customer Service Template) and the other that works in classic (Salesforce tabs + visualforce). The users can be common. Is there ...
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2answers
27 views

architectural considerations + public facing sites

We've to build a customer facing site(non authenticated) with rich/responsive UI. It would be heavily used. Data is stored in Salesforce. We're considering various options. Would like to get view ...
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8 views

Embedded login page from community

While implementing embedded login - how can I can my passwordless login community page as inline through "salesforce-mode" meta tag? When I put "salesforce-mode" to inline I do not get my community ...
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1answer
24 views

How to drive font size in centralised manner in community?

Currently I'm using Style of Lightning component to set font size in a community. Can we use some custom metadata driven approach or is there any setting in community workplace or builder to set ...
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0answers
3 views

Is there a way to give customer community user access to lightning flow other than visualforce page

I have embedded a lightning flow(an intake form) in Lightning community template(Customer Service). But unfortunately, when I login as community user, I cannot see the flow. I was reading somewhere ...
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1answer
11 views

Can customer community license user be added in Account Teams

I cannot locate my customer community user in the account team, hence unable to assign the user to the team. Can we not add community users to Account team? Is there any work around?
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1answer
17 views

Customer Community licence is not allowing to give view all access on account

Organization-wide default is Public read/write. I want a community user to access all account from community. I tried to give view all access through permission set but getting an error - . The ...
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41 views

Portal users cannot own partner accounts with Customer community plus License [duplicate]

We have 2 profile for eg. ABC and XYZ which are of Customer community plus License. I want to create a contact from a custom object[It has a lookup to contact] from profile ABC using standard oob ...
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2answers
26 views

How to raise a case with salesforce from ISV developer org from where we create the managed package?

I am working as a developer for an ISV salesforce partner. We have some issue and we want to raise a case with salesforce for that. The isssue can be reproduced on our partner developer org from where ...
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1answer
91 views

$A.createComponent with does not work in the community after Spring 19 release

I have the issue but cannot understand what is wrong, hope you will help me here. There is the community with custom lightning Register component. When you fill some basic info about the user you ...
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1answer
38 views

Customer Community User login using Partner WSDL

Requirement :- Login Customer community user into Salesforce using Partner WSDL. I tried solution provided here and it works for customer community users for me using SOAP UI. But when I used ...
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28 views

Email notifications not receiving for community user

I am facing one issue of not getting email notifications on email id on creation/update of email id of community user or whenever I am sending emails from community using single email message. This is ...
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1answer
45 views

__MISSING LABEL__ PropertyFile - val SiteLoginFailureException not found in section Exception

I recently enabled the Global Header in a sandbox (using Classic). When switching to the Community, the user should be redirected to a custom VF page, /CommunityHome. Logged in as a System ...
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0answers
20 views

How to remove user object record edit permission for Community users

I have some community users with license customer community. The issue I am facing is that they are able to view other users and edit and modify their details. Is there any way I can stop them from ...
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0answers
17 views

External User Login NOT Successful but Salesforce registers as Successful

We have a Community portal for external users. When an external user first registers, they must set a password. After doing so, they are redirected to the login page for the Community. They then enter ...
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22 views

Page variation of a community page does not allow access to sObject

This is realted to a question asked earlier here : Is there a way to create unauthorised community page? As per answer of this question, I could access the sObject and perform DML from an ...
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0answers
22 views

Text overlay on an image in lightning component

Hope someone can help in what I am trying to do. We have a custom object in Salesforce where marketing uploads an image say something like this We have other field in the same object with data like ...
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0answers
15 views

Customizing the User Menu Lightning Community Webster Template

I'm attempting to modify the out of box user menu and replace it with a component I created. From the documentation I followed this code example for the component: > <aura:component implements=...
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1answer
26 views

How to create “Customer Community User” under logged in user in the Community

I have the community and logged in as a user with Customer Community user license and Customer Community User profile. There is VF page with the table that shows Contacts related to the logged in User`...
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2answers
107 views

Community user cannot download file

I am using an old portal for my customers, with customer community user licenses. In the portal, my users should upload files and then download the files that they have uploaded. The portal is ...
3
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1answer
32 views

Authentication options for community users (not in Active Directory)

We need to authenticate users to Salesforce Community using internal app login which cannot support SAML or OpenID. Is there any other solution available? Is "custom authentication provider" the only ...
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1answer
33 views

Not able to create community user when the contact is existing

In our scenario, we will create contact first and then invite the customer to do self-registration and associate the existing contact to it. However, this is not doable in Salesforce I keep getting ...
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0answers
17 views

Is it possible to have a Community with Lightning look and feel?

In community cloud is there a way to have a community based on The 'Salesforce Tabs and visual force' But instead of classic salesforce Tabs we have Lightning Tabs?
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1answer
20 views

is it possible to make a smart intake form in community template

I have a requirement to create an input form using customer service community template. I want to build a smart form e.g based on the value provided in Field A, the rest of the fields/few fields on ...
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1answer
18 views

community view report via a VF page

Could a report exposed to a SF community (Not Plus), via a VF page? as below; <apex:page id="ccs" title="Customer Case Summary" cache="false" showHeader="false" sidebar="false" ...
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1answer
33 views

Community registration page location

I am using the new Configurable self-register page for communities. But I would like to add some helpful text to the page. Does anyone know where I can find this page? Salesforce documentation TheURL ...
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1answer
27 views

How to add custom fields in Salesforce Community Template

I am trying to create a form using Salesforce Community Template. I know there is an option of creating web-to-lead form but unfortunately I have been asked to create form using community. I have ...
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1answer
35 views

Community Create Case Form attachments won't upload: Your case was submitted, but the attachment wasn't saved

Given: Customer Community Create Case Form component (not the newer Contact Support component) Napili template Authenticated customer community users only - no guest users Community Users have ...
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2answers
12 views

Stop receiving email from Community while creating user having system administrator profile

I am creating User in salesforce with profile of system administrator. while doing this, I am getting email of login to salesforce as default email from support@salesforce.com but I am also getting ...
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1answer
19 views

Community in a Sub-Directory

Situation Companies like IBM serve their community in a sub-directory https://www.ibm.com/mysupport/s/?language=en_US. However, the rest of IBM‘s Website is not based on Salesforce Communities. ...
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0answers
13 views

Email Component on Community

I am seeing this red warning in the email component that I have in my community. Why it is coming and how can I get remove it?
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1answer
13 views

How to To Hide Answer section in standard Feed,Post and comment component used in salesforce community?

We have used Feed, Post and Comment standard component on the community page. Now, our requirement is we need to hide the Answer section which comes under when we post any FAQ. Please find the below ...
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2answers
53 views

Can we change Community Template Background dynamically?

I am trying to achieve Account specific branding in Communities. So every user belonging to one account sees a specific background. Preferably, the background-image needs to be related to the account ...
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1answer
73 views

List View Action not visible to Community Users

Problem 1: I have created a new custom Lightning Action which will run a flow. I have edited the relevant object's List View search layout so that the new Action is selected to display in list views. ...
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2answers
29 views

Track user details and the pages accessed by him in Salesforce Communities

I am working on a POC where i need to capture the pages(standard and vf pages) that are frequently using by an community user. i am thinking the approach would be google analytics but i don't know it ...
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0answers
28 views

Content Version Issue in Community

I have created a autocomplete functionality for contacts. once I selected contact I am redirecting page with the help of contact ID I am fetching the contact and Content Version details. it's work ...
2
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2answers
565 views

Einstein Bot: get current Community User for Live Agent Pre-Chat

I'm playing around with Einstein Bots and have created a simple bot that is consumed inside a customer community. I'd like to get the current User inside an Apex action used in a bot dialog. The ...
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1answer
46 views

How Do API calls for Login License per user get calculated for customer community?

As we calculate login license user, For instance, if you purchased 20K logins, you can use 20K logins every month. Is the same calculation goes for API calls for Login License per user ? As per login ...
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0answers
29 views

Query timeouts for community users after Winter 19 update

We have a Customer Community with a custom Visualforce application that we built. After Winter '19 update on our production instance over the weekend, some of our query functions are timing out or ...
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1answer
20 views

Maintenance Plan, Service territories object and Associated objects are not Visible

one of the my dev org shows "Enable Field Service Lightning" under Setup > Build > Customize > Field Service > Field Service Settings. my another org just have "Enable Work Orders". Is there something ...
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1answer
16 views

Is it possible to use a Connected App in Customer Community?

I have researched Salesforce documentation and found out that it is possible to enable Salesforce as an identity provider. Then you can create a Connected App, and do the proper configuration in ...
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0answers
30 views

Sharing Case Records with Customer Community Users

We have set up the community in Salesforce and business use case is that whenever the case raises from the external user and assigned it to an internal user for resolution than any action or updates ...
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1answer
104 views

Is is possible to define a custom error message for login failure in Salesforce communities

When a user fails to login due to wrong user id or password in salesforce communities the default error message displayed is "Please check your username and password. If you still can't log in, ...
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1answer
31 views

How to find the User Reputation Level

Is there a way to directly get the user reputation level using ConnectApi. Right now I am querying the user reputation points and then comparing the points with points required to achieve that level ...
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0answers
62 views

Case list view not working as expected in community

I have created a list view on the case which is being used in a community. When a community user creates a record, it is not displayed in the list view. The image below shows the filter criteria,
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1answer
184 views

Customize tab visibility of navigation bar in community portal based user profile

Is it possible to show/hide tabs of navigation bar of home page based on logged in user's profile in community portal. We have used default CommunitiesLanding page for landing page after login. For ...
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0answers
106 views

Site.createExternalUser does not send password email to user

I have created a custom self-registration page for a community in a sandbox. I am using Site.createExternalUser(user, accountId, password) with a null password password parameter to create the portal ...
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1answer
139 views

How to fetch all properties of apex class object using helper.js function in lighting component in Community portal

When passing list of object of apex from controller to helper js, we couldn't access properties of each object. We can see the count is shown correct in js function, but can't see/access property. ...
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1answer
23 views

Salesforce community pages url authorization

I am novice to salesforce, i have following usecase in my project developed using salesforce with vlocity. 1, restrict community users accessing URLs to community pages based on a flag (flag is ...