Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

0
votes
0answers
5 views

Not able to select Customer community user in lookup on custom object

I have a custom object where I have a look up of User. When I'm trying to select the lookup customer community user it doesn't show user there.
0
votes
0answers
14 views

CMS Content topics communities

I am trying to understand topics for content that is created through the CMS Content feature in communities. My Hello World content has a topic of "New Users" and as we can see from my topics "New ...
1
vote
0answers
13 views

Can I remove standard login button from top right on community page

I have created my custom button in the center of community that redirects user to sign up and login page. I want to hide the one that appears by default on the top right of community page. Is there a ...
0
votes
0answers
7 views

Community User not able to view 'Upload file' button and chatter access

We using community with 3 role setup. Created an Account with Four contact records. All four contacts are enabled as a community user. In that two users are assigned to customer Executive and another ...
0
votes
0answers
18 views

Apex Managed Sharing fails sharing Case with Community Plus user

Scenario: A 'Customer Community' License user logs into a community and creates a case, which is automatically assigned to a queue. A trigger on case invokes a future method (of a class declared ...
0
votes
1answer
37 views

Email merge field is empty when email is being sent from Community

I have Reset Password email template with merge fields. When I test it from the org (clicking Send Test and Verify Merge Fields) the fields are populated. It works fine. But, when the community ...
0
votes
0answers
8 views

How does Page specific Meta Tag work in Salesforce Community

How do I set up page specific META TAGS in my SF Community? How do I set the Page specific META tag property for any of your pages? For me, Meta Tags defined at page doesn't show up in VIEW SOURCE ...
0
votes
1answer
15 views

Community articles search no results image and message

I am setting up a salesforce community (public site in this case). Looking for a place to set a custom image and message when there are no results found. Do anybody know where/how this can be setup?
0
votes
0answers
11 views

Hyperlink is not triggering any action in Community Android app

We have one community and Android app build on Salesforce mobile SDK. In That community, hyperlink is not triggering any action (not opening desired url ) in Android app but working fine in desktop ...
0
votes
0answers
26 views

CustomLandingController seems to be not working when SSO is used for community login

I've a requirement to setup customer community(SSO based Authentication/ No Username-Password login allowed) with few Pages to be displayed if User is coming to community for the first time. Here, ...
0
votes
0answers
6 views

can $Network.NetworkUrlForUserEmails be generated dynamically?

I am going to disable to 'Welcome email' and write a workflow on User which triggers an email alert with the VF email template. I tried using the field $Network.NetworkUrlForUserEmails in VF ...
1
vote
1answer
14 views

Customer Community Plus user profile cannot access Case.IsClosed field

We have a custom Lightning Component which pulls back the IsClosed field from an Apex Controller for a Customer Community Plus user. We are selecting the record via SOQL and returning back to the ...
0
votes
1answer
48 views

Hyperlink is not working in Salesforce community Android app

We have one community and Android app build on Salesforce mobile SDK. In That community, hyperlink is not triggering any action (not opening desired url ) in Android app but working fine in desktop ...
0
votes
0answers
11 views

favicon on B2B Commerce

I am trying to set the favicon for our B2B Commerce shop (CloudCraze). But currently I have not succeeded. I have tried the following: https://help.salesforce.com/articleView?id=000274002&...
0
votes
0answers
15 views

Community Case Comments

So I am working on building out a support portal community and I have issues trying to figure out how I want to do case comments. I want our users to see our post that is visible to all and be able to ...
0
votes
0answers
15 views

Create Salesforce Community User using Rest API [duplicate]

I am trying to figure out if it is possible to create a Salesforce Community User using the REST API. I would use a kind of Site.createPortalUser() method to create the Account, Contact and User in ...
-1
votes
0answers
15 views

Urgent - After login into Salesforce Community, we are able to tamper the URL that shows Standard pages

We have built Custom Community Portal, where we have our own css/js resource to run the community pages. Post we login into community portal, we are able to modify the URL. example: https://<...
0
votes
1answer
10 views

Issues with Messages Customer Community page (Direct Messages)

I am attempting to set up Direct Messages in my Customer Community. I have been able to sucessfully set up everything (using the documentation listed here) except the Messages page (Item 6, bullet 1 ...
1
vote
0answers
21 views

Can't verify phone number. For help, contact your community manager [duplicate]

I am trying to do paswordless registration for community users using Configurable Self-Reg Handler provided by community. global class AutocreatedConfigSelfReg1553504253594 implements Auth....
0
votes
1answer
22 views

Custom Lookup Not Showing In Community

I have a requirement to build a custom component for Customer Community to create a new case. On the form I have a lookup field to a custom object that doesn't want to work. Are lookups to custom ...
0
votes
0answers
10 views

Insufficient access rights error when Customer Community users edit contacts

We're running into an issue where Customer Community users cannot edit contact records, even though this page says they can: https://help.salesforce.com/articleView?id=users_license_types_communities....
0
votes
0answers
6 views

Google Analytics not pulling in the title of a Service Cloud Knowledge Article

In the data from SFDC to GA, instead of the data from the title field, SFDC is sending the words "Article Detail" for every single knowledge base article. Is this able to be changed? Is anyone else ...
0
votes
1answer
17 views

Is there any condition when making high volume community user becomes compulsory? [closed]

What i mean is that is there any condition when we can only create high volume community user and not community normal user something like that?
0
votes
0answers
9 views

Hide “Log in to Community as User” Button from Layout Not Working

In layout editing mode, the "Log in to Community as User" button can be removed from the template. But doing so has no effect on the layout. The button is still available for the users in the ...
0
votes
0answers
8 views

Where field change the standard component “Language Selector” in communities?

I have a community and my client need to change the language. We can use the standard component "Language Selector", and the language changes. What field changes to control this language? Field "...
0
votes
0answers
27 views

Record list component doesn't show external objects in scratch org

I'm trying to use the record list component in a Community with an external object but I can't see it in the list. I can't see in a scratch org but it's possible to see it in my Dev Hub. Also, I'm ...
0
votes
0answers
20 views

Wrong Email Template is being sent from the community after password reset 5 times

We have a Community with Customer Service template. There are Custom Templates for Emails like Welcome, Forgot/Change Password, etc. Please check the image below. All emails are being sent with the ...
1
vote
1answer
29 views

Is there a way to toggle between Lightning and Classic Community

Here is my use case. I have one community that works in 'lightning' (Customer Service Template) and the other that works in classic (Salesforce tabs + visualforce). The users can be common. Is there ...
2
votes
2answers
42 views

architectural considerations + public facing sites

We've to build a customer facing site(non authenticated) with rich/responsive UI. It would be heavily used. Data is stored in Salesforce. We're considering various options. Would like to get view ...
0
votes
0answers
9 views

Embedded login page from community

While implementing embedded login - how can I can my passwordless login community page as inline through "salesforce-mode" meta tag? When I put "salesforce-mode" to inline I do not get my community ...
0
votes
1answer
78 views

How to drive font size in centralised manner in community?

Currently I'm using Style of Lightning component to set font size in a community. Can we use some custom metadata driven approach or is there any setting in community workplace or builder to set ...
0
votes
0answers
4 views

Is there a way to give customer community user access to lightning flow other than visualforce page

I have embedded a lightning flow(an intake form) in Lightning community template(Customer Service). But unfortunately, when I login as community user, I cannot see the flow. I was reading somewhere ...
0
votes
1answer
15 views

Can customer community license user be added in Account Teams

I cannot locate my customer community user in the account team, hence unable to assign the user to the team. Can we not add community users to Account team? Is there any work around?
1
vote
1answer
22 views

Customer Community licence is not allowing to give view all access on account

Organization-wide default is Public read/write. I want a community user to access all account from community. I tried to give view all access through permission set but getting an error - . The ...
0
votes
0answers
76 views

Portal users cannot own partner accounts with Customer community plus License [duplicate]

We have 2 profile for eg. ABC and XYZ which are of Customer community plus License. I want to create a contact from a custom object[It has a lookup to contact] from profile ABC using standard oob ...
1
vote
2answers
39 views

How to raise a case with salesforce from ISV developer org from where we create the managed package?

I am working as a developer for an ISV salesforce partner. We have some issue and we want to raise a case with salesforce for that. The isssue can be reproduced on our partner developer org from where ...
4
votes
1answer
196 views

$A.createComponent with does not work in the community after Spring 19 release

I have the issue but cannot understand what is wrong, hope you will help me here. There is the community with custom lightning Register component. When you fill some basic info about the user you ...
0
votes
1answer
97 views

Customer Community User login using Partner WSDL

Requirement :- Login Customer community user into Salesforce using Partner WSDL. I tried solution provided here and it works for customer community users for me using SOAP UI. But when I used ...
0
votes
0answers
28 views

Email notifications not receiving for community user

I am facing one issue of not getting email notifications on email id on creation/update of email id of community user or whenever I am sending emails from community using single email message. This is ...
1
vote
2answers
71 views

__MISSING LABEL__ PropertyFile - val SiteLoginFailureException not found in section Exception

I recently enabled the Global Header in a sandbox (using Classic). When switching to the Community, the user should be redirected to a custom VF page, /CommunityHome. Logged in as a System ...
0
votes
0answers
22 views

How to remove user object record edit permission for Community users

I have some community users with license customer community. The issue I am facing is that they are able to view other users and edit and modify their details. Is there any way I can stop them from ...
0
votes
0answers
20 views

External User Login NOT Successful but Salesforce registers as Successful

We have a Community portal for external users. When an external user first registers, they must set a password. After doing so, they are redirected to the login page for the Community. They then enter ...
0
votes
0answers
22 views

Page variation of a community page does not allow access to sObject

This is realted to a question asked earlier here : Is there a way to create unauthorised community page? As per answer of this question, I could access the sObject and perform DML from an ...
0
votes
0answers
36 views

Text overlay on an image in lightning component

Hope someone can help in what I am trying to do. We have a custom object in Salesforce where marketing uploads an image say something like this We have other field in the same object with data like ...
0
votes
0answers
28 views

Customizing the User Menu Lightning Community Webster Template

I'm attempting to modify the out of box user menu and replace it with a component I created. From the documentation I followed this code example for the component: > <aura:component implements=...
0
votes
1answer
38 views

How to create “Customer Community User” under logged in user in the Community

I have the community and logged in as a user with Customer Community user license and Customer Community User profile. There is VF page with the table that shows Contacts related to the logged in User`...
1
vote
2answers
254 views

Community user cannot download file

I am using an old portal for my customers, with customer community user licenses. In the portal, my users should upload files and then download the files that they have uploaded. The portal is ...
3
votes
1answer
39 views

Authentication options for community users (not in Active Directory)

We need to authenticate users to Salesforce Community using internal app login which cannot support SAML or OpenID. Is there any other solution available? Is "custom authentication provider" the only ...
0
votes
2answers
60 views

Not able to create community user when the contact is existing

In our scenario, we will create contact first and then invite the customer to do self-registration and associate the existing contact to it. However, this is not doable in Salesforce I keep getting ...
1
vote
0answers
18 views

Is it possible to have a Community with Lightning look and feel?

In community cloud is there a way to have a community based on The 'Salesforce Tabs and visual force' But instead of classic salesforce Tabs we have Lightning Tabs?