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Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

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In Community, Is it possible to use the “Hero Component” per community page?

I've a Community with "Customer Service" template and I am using the "Cypress" theme under this template. This theme provides the "Hero" component which is configurable. but seems that this ...
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2answers
55 views

Community user cannot download file

I am using an old portal for my customers, with customer community user licenses. In the portal, my users should upload files and then download the files that they have uploaded. The portal is ...
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1answer
29 views

Authentication options for community users (not in Active Directory)

We need to authenticate users to Salesforce Community using internal app login which cannot support SAML or OpenID. Is there any other solution available? Is "custom authentication provider" the only ...
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11 views

Can Community User bookmark records?

I want community user to bookmark or make favorite knowledge article. Can Community user bookmark records in salesforce if Yes, then How?
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1answer
24 views

Not able to create community user when the contact is existing

In our scenario, we will create contact first and then invite the customer to do self-registration and associate the existing contact to it. However, this is not doable in Salesforce I keep getting ...
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13 views

The reset password email link redirected me to community login page instead of forgot password page

Anyone here knows why every time I click the link on my forgot password email in community, the link do not redirect to the forgot password page instead it goes to the login page of the community. ...
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14 views

Is it possible to have a Community with Lightning look and feel?

In community cloud is there a way to have a community based on The 'Salesforce Tabs and visual force' But instead of classic salesforce Tabs we have Lightning Tabs?
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1answer
14 views

is it possible to make a smart intake form in community template

I have a requirement to create an input form using customer service community template. I want to build a smart form e.g based on the value provided in Field A, the rest of the fields/few fields on ...
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1answer
13 views

community view report via a VF page

Could a report exposed to a SF community (Not Plus), via a VF page? as below; <apex:page id="ccs" title="Customer Case Summary" cache="false" showHeader="false" sidebar="false" ...
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1answer
19 views

Community registration page location

I am using the new Configurable self-register page for communities. But I would like to add some helpful text to the page. Does anyone know where I can find this page? Salesforce documentation TheURL ...
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21 views

Unable to set pre selected value in custom lookup in lightning component

I am trying to implement re-usable custom lookup. I have referenced code from following URL, http://sfdcmonkey.com/2017/07/17/re-usable-custom-lookup/ I am able to show list of values in lookup when ...
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1answer
22 views

How to add custom fields in Salesforce Community Template

I am trying to create a form using Salesforce Community Template. I know there is an option of creating web-to-lead form but unfortunately I have been asked to create form using community. I have ...
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15 views

Customer community user not able to access account/related records

Anyone help me, sharing account records to a customer portal user in the best way. I trying it in my DE. I tried sharing sets setting like this Action Object Access Determined By ...
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17 views

Community Cloud CDN and SAML settings

We are running a Salesforce Community application with Lighting Components that integrates with the Okta Identity Management platform via SAML. We would like to enable the Community CDN for its ...
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1answer
18 views

Community Create Case Form attachments won't upload: Your case was submitted, but the attachment wasn't saved

Given: Customer Community Create Case Form component (not the newer Contact Support component) Napili template Authenticated customer community users only - no guest users Community Users have ...
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2answers
10 views

Stop receiving email from Community while creating user having system administrator profile

I am creating User in salesforce with profile of system administrator. while doing this, I am getting email of login to salesforce as default email from support@salesforce.com but I am also getting ...
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18 views

Location sharing and Fileupload when logged in Salesforce 1 app via custom domain(community)

We have built a lightning community and its url works good on desktop and on mobile browser. We also want to access it via Salesforce 1 app. We logged in to salesforce app using custom domain(url for ...
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1answer
18 views

Community in a Sub-Directory

Situation Companies like IBM serve their community in a sub-directory https://www.ibm.com/mysupport/s/?language=en_US. However, the rest of IBM‘s Website is not based on Salesforce Communities. ...
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11 views

Email Component on Community

I am seeing this red warning in the email component that I have in my community. Why it is coming and how can I get remove it?
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29 views

How to restrict community user to submit survey twice?

We have used standard salesforce survey component in community builder to submit the survey . The user is restricted to submit the survey only once , when the user tries to submit the survey again, ...
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1answer
11 views

How to To Hide Answer section in standard Feed,Post and comment component used in salesforce community?

We have used Feed, Post and Comment standard component on the community page. Now, our requirement is we need to hide the Answer section which comes under when we post any FAQ. Please find the below ...
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2answers
51 views

Can we change Community Template Background dynamically?

I am trying to achieve Account specific branding in Communities. So every user belonging to one account sees a specific background. Preferably, the background-image needs to be related to the account ...
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1answer
23 views

List View Action not visible to Community Users

Problem 1: I have created a new custom Lightning Action which will run a flow. I have edited the relevant object's List View search layout so that the new Action is selected to display in list views. ...
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12 views

What are the exact steps to show public calendar in customer community?

Once we have created the public calendar in salesforce, how do we extend it in cutomer community ? What are exact steps to show it in customer community portal .
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2answers
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Track user details and the pages accessed by him in Salesforce Communities

I am working on a POC where i need to capture the pages(standard and vf pages) that are frequently using by an community user. i am thinking the approach would be google analytics but i don't know it ...
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0answers
20 views

Content Version Issue in Community

I have created a autocomplete functionality for contacts. once I selected contact I am redirecting page with the help of contact ID I am fetching the contact and Content Version details. it's work ...
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2answers
271 views

Einstein Bot: get current Community User for Live Agent Pre-Chat

I'm playing around with Einstein Bots and have created a simple bot that is consumed inside a customer community. I'd like to get the current User inside an Apex action used in a bot dialog. The ...
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11 views

Website monitoring tools for Communities pages with Lightning Components

we run a website built with Lightning Components on Communities pages and we'd like to monitor its performance with a tool such as App Dynamics. So far I've heard that Locker Service and CORS will ...
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1answer
36 views

How Do API calls for Login License per user get calculated for customer community?

As we calculate login license user, For instance, if you purchased 20K logins, you can use 20K logins every month. Is the same calculation goes for API calls for Login License per user ? As per login ...
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0answers
23 views

Query timeouts for community users after Winter 19 update

We have a Customer Community with a custom Visualforce application that we built. After Winter '19 update on our production instance over the weekend, some of our query functions are timing out or ...
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1answer
17 views

Maintenance Plan, Service territories object and Associated objects are not Visible

one of the my dev org shows "Enable Field Service Lightning" under Setup > Build > Customize > Field Service > Field Service Settings. my another org just have "Enable Work Orders". Is there something ...
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1answer
12 views

Is it possible to use a Connected App in Customer Community?

I have researched Salesforce documentation and found out that it is possible to enable Salesforce as an identity provider. Then you can create a Connected App, and do the proper configuration in ...
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21 views

Sharing Case Records with Customer Community Users

We have set up the community in Salesforce and business use case is that whenever the case raises from the external user and assigned it to an internal user for resolution than any action or updates ...
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1answer
50 views

Is is possible to define a custom error message for login failure in Salesforce communities

When a user fails to login due to wrong user id or password in salesforce communities the default error message displayed is "Please check your username and password. If you still can't log in, ...
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1answer
26 views

How to find the User Reputation Level

Is there a way to directly get the user reputation level using ConnectApi. Right now I am querying the user reputation points and then comparing the points with points required to achieve that level ...
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0answers
37 views

Case list view not working as expected in community

I have created a list view on the case which is being used in a community. When a community user creates a record, it is not displayed in the list view. The image below shows the filter criteria,
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1answer
68 views

Customize tab visibility of navigation bar in community portal based user profile

Is it possible to show/hide tabs of navigation bar of home page based on logged in user's profile in community portal. We have used default CommunitiesLanding page for landing page after login. For ...
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0answers
60 views

Site.createExternalUser does not send password email to user

I have created a custom self-registration page for a community in a sandbox. I am using Site.createExternalUser(user, accountId, password) with a null password password parameter to create the portal ...
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1answer
90 views

How to fetch all properties of apex class object using helper.js function in lighting component in Community portal

When passing list of object of apex from controller to helper js, we couldn't access properties of each object. We can see the count is shown correct in js function, but can't see/access property. ...
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1answer
20 views

Salesforce community pages url authorization

I am novice to salesforce, i have following usecase in my project developed using salesforce with vlocity. 1, restrict community users accessing URLs to community pages based on a flag (flag is ...
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0answers
35 views

Community Cloud Vs. Community Cloud “Starter”

I am reviewing the Editions and Pricing Pages for Service Cloud, and under the heading: Empowering customers with self-service communities, there is a sub-heading: Community Starter that is listed as ...
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1answer
126 views

Save Case Comment in lightning component

My requirement is to save case comment in customer portal. I have three lightning components in one single page. One of the component is case detail component. When I try to save comment from ...
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1answer
283 views

Static Resources not found by Customer Community Lightning Component

Static resources aren't loading when my Lightning Component is hosted on a Customer Community page. They do load in-app, so I'm guessing there's a namespace issue with my resource paths when I use the ...
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1answer
99 views

Does scrollTo() have a “behavior” attribute like window.scroll()?

I'm scrolling the page if the current Customer Community User is not a 'Guest User', but the page movement is abrupt. Is there an attribute I can set on scrollTo() for more elegant page scrolling in ...
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0answers
36 views

Workflow needs to run as specific user or profile for field update to work

I have create a form on a Customer Community where users submit records and in turn a time-based workflow is created to change the value of a field on that new record at a certain time. In turn, a ...
1
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1answer
57 views

External user upload file

We're trying to allow Customer Community Users to upload files using our portal. When I try to use the REST API to upload a file I get a 403 Forbidden response. The response body has message":"API is ...
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2answers
16 views

External user access user lookup fields

We have a remote action used to retrieve data and present it to external users. Among other things, we want User fields that are a lookup on a custom object. (User__c is a lookup field to User) ...
2
votes
1answer
46 views

Manage permissions on chatter files from apex

We need to manage access to files from within apex code (triggers mostly). In general, we need to allow only specific users (not profiles) read access on a per-file basis. As in, on our page a user (...
1
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2answers
272 views

Chatbots in Salesforce communities

Is there anyway we can use Einstein Agents (chatbots) in Salesforce communities? I have googled around and could not find any.
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0answers
20 views

Account history does not show Created event

For some reason, the accounts that are created by our custom form on our Lightning Community does not show the "Created" entry on the Account History section. It shows the account was created by the ...