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Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

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Not able to share files with external users

We have a use case to share files created by internal user to be available to the external users automatically. The external user is the owner of the record, but still cannot see the file uploaded by ...
Mitesh Sura's user avatar
-1 votes
0 answers
23 views

Getting Selected Records from Standard Community List View

Is it possible to get selected ids from a standard list view in community by clicking on a button? I would like to avoid using a custom list view. (Don't mind the button being custom) Any info would ...
Cap10's user avatar
  • 21
-1 votes
0 answers
17 views

CSP Issue in Customer Community

We have few URLs related to 3rd party tool(medallia) configured in Salesforce. Recently an error is being shown that : Salesforce refused to connect to a URL even though the URL is configured in CSP ...
Cloud Man's user avatar
  • 1,355
0 votes
1 answer
28 views

Single Log Out (SLO) error when logging user out of salesforce community

I have single sign on configured where Salesforce is the SP, as shown below in screenshot and we need to use single log out (SLO) to log the community user out of salesforce and IDP as well. However, ...
Avinash Kaltari's user avatar
0 votes
1 answer
32 views

How to use NavigationMixin to set Article to view

Have built a sidebar for Article Detail page in community, where you can click link and have a different article presented. So far, all efforts to use the NavigationMixin have failed so hoping ...
CloudHugger's user avatar
  • 1,757
0 votes
1 answer
58 views

Custom Fonts Not applied in LWR Experience Community Site Salesforce

I have created a community site in Salesforce (LWR) and need to use custom fonts. I have uploaded both ttf and otf format of custom font files as 2 different static resources and tried using either of ...
Avinash Kaltari's user avatar
0 votes
0 answers
19 views

Can you grey out picklist unless you select specific field from another picklist?

Under my Cases, I have a custom picklist labeled "Case Category *Non-Hotline". I also have *Non-hotline as a picklist field in Case Type. Here is my question: Is there a way to have the Case ...
T-Roy's user avatar
  • 1
2 votes
1 answer
42 views

Can Communities be Packaged in 2nd Generation Managed Packages (2GP) in Salesforce?

I am exploring the capabilities of 2nd Generation Managed Packages (2GP) in Salesforce and I am wondering if it's possible to package Communities along with their customizations and configurations in ...
Nikhil's user avatar
  • 21
0 votes
0 answers
13 views

Bring all community users to one permission profile and license

Background We currently have multiple permission profile and licenses for external users which makes it quite complex to maintain these. We want to have one permission profile and user license (...
user102391's user avatar
-1 votes
1 answer
27 views

1 user accessing two community sites with different sobject permissions for each site

For a single user with a "Customer Community" license, and access to two different community sites. Is it possible that this user has "Read" access to a specific object on one site ...
Yazan Houshieh's user avatar
0 votes
0 answers
130 views

Custom objects per license limit for customer community plus login license

As per my understanding, Salesforce has 20 Custom objects per license limit for customer community login plus a license. Does anyone know how to find out the usage of custom objects in a customer ...
Kumar's user avatar
  • 11
0 votes
1 answer
5k views

I am getting this error: You do not have the level of access necessary to perform the operation you requested. on a Experience cloud site

I have an Experience cloud site, and a 'Community Plus User' is trying to update a record, I get this error message when he clicks on the standard 'Edit' button: Looks like there's a problem. You do ...
Lut's user avatar
  • 287
0 votes
0 answers
67 views

Sharing Set Experience Site works for one custom object but not for the other custom object

Hope you can help. New to communities. I have 2 custom objects added to the Sharing Set for Cloned Customer Community User Profile to view on the Experience site. Vacation and Trending Destinations. ...
Gia Tedeman's user avatar
0 votes
0 answers
188 views

Salesforce CPQ inside Customer Community / Ecommerce site

My client is currentlty using a third party ecommerce site for pricing/simulation, and using Salesforce CPQ separately. He would like to replace the current custom pricer/simulator by CPQ, by adding ...
CBine's user avatar
  • 1
1 vote
0 answers
598 views

Chat Agent is online but the chat button on the community still shown offline

I have set up chat in our salesforce org and have configured chat button on the portal site. I have done the following things to get this enabled: Created a new queue from Service cloud (Chat with ...
Grillz's user avatar
  • 23
-2 votes
1 answer
22 views

Error when trying to configure Contact detail custom page navigation on community

Getting the below error while trying to navigate to contact detail object page in community
Mohamed Arzad's user avatar
0 votes
0 answers
42 views

Is it still possible to create self registration for Force.Com sites?

Client needs self-registration feature for their community users. They have their community set up in old Sites (of force.com type). I don't see any option to set the self registration there. The ...
user3443471's user avatar
0 votes
0 answers
493 views

LWC: Lightning-record-edit-form onsuccess is not firing in community site

I have built a Lightning-record-edit-form using LwC and placed it in community site, the data is getting displayed however the onsuccess method is not firing. Below is the LWC code: <lightning-...
Sagar 's user avatar
  • 25
0 votes
0 answers
38 views

Is there any way to distinguish between a community page and the lightning page in core development?

Currently, we have one use case where we have an existing functionality to open a tab when clicking on a button, but as communities don't support tabs, we had to devise an approach to open a modal ...
Rahat Randhawa's user avatar
2 votes
1 answer
499 views

External user as record owner - implications?

I wanted to ask about something that is bothering me. I once came across a statement that an External User (for example, one with a Community Cloud license) should not be the owner of records because ...
Adamo's user avatar
  • 381
1 vote
1 answer
1k views

Pass recordId param in Community Page Navigation Mixin

I am trying to navigate to the Order Summary Detail standard page in a B2B LWR experience site, however the page needs the recordId of the Order Summary in order to be able to show the data. How can I ...
Juan Ge's user avatar
  • 13
0 votes
0 answers
69 views

Record related options are not present in Builder of community

I am trying to show record detail page on community. I clicked on new page and selected object page which added things like detail page, related list in page option. I cant see any record related ...
sfdcuser's user avatar
-2 votes
2 answers
1k views

Contact lookup shows not result on screen flow on Community

I have created a screen flow to be used on the community website but the contact lookup field is not working. I tried all available suggestions on google and still no luck.
Abby's user avatar
  • 9
0 votes
0 answers
92 views

Sharing Record with partner users

Let me explain concept first.we have one concept called retail copy like when ever Power partner wants to access any person account which is created by standard users of salesforce.he should do retail ...
SHEK MEHARAJ AHMAD's user avatar
0 votes
1 answer
538 views

Experience builder page title set to "Widget"

Running into a strange issue on my User Profile page in Experience Builder - somehow the page title is getting set to "Widget" and the builder doesn't have a setting for page title for user ...
Brandon Slaght's user avatar
0 votes
1 answer
363 views

Is Salesforce supporting JIT (just in time provisionning) over OpenID

We want to use OpenId SSO for our Salesforce Community Users provisionning and I was wondering if Salesforce supports JIT (just in time provisionning) over OpenID (contact + account + user creation ...
alex's user avatar
  • 15
0 votes
0 answers
273 views

Some questions on passwordless login functions

If there is any documentation for these questions please let me know but for the life of me I can't fine it. I created an lwc that implements passwordless login functions for email and I got it ...
Shaun van Huyssteen's user avatar
0 votes
0 answers
215 views

oAuth JWT flow for multiple users

I've only ever used the JWT flow for server to server integrations with a hardcoded specific user. Is it even recommended to use it with multiple users where we dynamically inject the username into ...
Tiago Lopes's user avatar
-1 votes
1 answer
215 views

How can I hide a subset of shared records in a customer community?

We are using a customer community. We have a sharing set rule as follows: Case User:Account = Case:Account Read/Write On the case object, we have a custom picklist field called: Audience (Internal/...
Saariko's user avatar
  • 5,610
0 votes
1 answer
267 views

Installed package component not visible in community site but visible in sandbox

I installed a package Milestones PM and used in community site. Created contact and enabled as partner and logged in as experience user. After login the compoennt is not visible. When I tried to open ...
P.ABHILASH's user avatar
0 votes
1 answer
498 views

Implicit Sharing doesn't work

We have a custom object "Request" which is a child related via lookup to Account. We also have another custom object "Submission" also linked to the Account via lookup. The ...
THEDJA's user avatar
  • 135
0 votes
1 answer
1k views

How to display all the list values to Einstein Bot without mentioning the Index like myListvar[0].name?

Please help on this. I am returning a list of variable with multiple records. But I want the list of records to be shown without pointing to each index because list size can be sometimes lesses or ...
Rene's user avatar
  • 1
0 votes
0 answers
129 views

Displaying Flows in Menu Items - Override Issue

My Scenario : I'm trying to implement the flows into the communities. Below Steps were followed: Create a Menu Label --> select a 'Site Page' from Type --> select 'Flow' from Page --> ...
Rv1's user avatar
  • 754
1 vote
0 answers
359 views

Customer Portal user linking from chatter post email to portal not working

When we @mention a Customer Portal User in Chatter they receive an email message. When they click on the link in the message it sends them to a URL like: https://portal.example.com/s/detail/...
Robs's user avatar
  • 9,356
0 votes
1 answer
811 views

LICENSE_LIMIT_EXCEEDED exception for Customer Community Plus Login even though more than 25k+ licenses are remaining

I'm getting Insert failed. First exception on row 0; first error: LICENSE_LIMIT_EXCEEDED, License Limit Exceeded - Customer Community Plus Login: [] but there are more than 25k licenses remaining for &...
Ashish Sharma's user avatar
0 votes
1 answer
822 views

Creating Community User, You do not have the level of access necessary to perform the operation you requested

I am having a system administrator profile. I have enabled the Community Site and Created the new Profile CMS Portal under Customer Community User Licence. From the contact object i am Enable Customer ...
SK2889's user avatar
  • 919
0 votes
0 answers
809 views

When is a User given more incorrect password attempts than the 'Maximum invalid login attempts' in password policies of org and profile?

I have a customer community user who was allowed 14 incorrect password attempts before being 'Password Lockout', although the org's and profile's 'Password Policies' should only allow 5 incorrect ...
Shaleen Yadav's user avatar
1 vote
1 answer
854 views

lightning message service not working

I'm using Lightning message service to pass message from LWC to another LWC.Both components are custom components used in community pages. The message is not being sent to the other component. ...
jojo's user avatar
  • 89
1 vote
1 answer
1k views

NavigationMixin not working on community

I want to navigate from lwc component firstComponent to a community page enerie test. FirstComponent import { NavigationMixin } from 'lightning/navigation'; export default class FicheNutrition1 ...
jojo's user avatar
  • 89
0 votes
0 answers
415 views

With customer community license, share record with 2 contacts

On case, I have 2 lookup fields on case: Contact and Case_Contact__c The contact will always be the person who is creating case. The case contact can be any contact selected by customer. Once a case ...
Sukruti's user avatar
  • 462
0 votes
1 answer
494 views

How to change the message Error when registering a community user

we're using community login by default from the package. When we register a new user using an email and a user with that email already exists, We get this error: "The request cannot be processed ...
Robert N's user avatar
0 votes
1 answer
2k views

Link in Experience cloud to navigate to another page errors out

I'm using a Customer Account Portal template for my Experience Cloud and I am having issues trying to add a link in the HTML Editor from the Home page to another page, Request Access. Request Access ...
Seng Soukhavong's user avatar
0 votes
2 answers
2k views

Using Navigation Service to redirect user to a Case Object Page in Community site

while I understand how one could navigate from one Standard Page to another within an LWC component, navigating to Object Page within a Community Site is very troublesome to me. I've seen this example ...
vitta's user avatar
  • 1
1 vote
1 answer
1k views

Is is possible to use Salesforce as an Identity provider for community license users? [duplicate]

I know Salesforce can work as identity or service provider for internal users (standard Salesforce license) However, is is possible to use Salesforce as Identity Provider to make Salesforce external ...
dev4life's user avatar
  • 510
1 vote
1 answer
541 views

Hide the feed in My profile - Community Page

In the OOB page (My Profile), I need to remove the feed inside the "User profile" component to keep just with the first section of the below image. Since both of them are parte of the same ...
Christian Fortunato's user avatar
2 votes
0 answers
837 views

Guest User with Object access restriction able to retrieve data from List View with sharing 'Visible to All Users'?

Issue: We observed during a recent scan of our Customer Community that data for a custom object could be retrieved (via API GET) from the List View even though Guest User has no access to the object. ...
gutsyfella's user avatar
0 votes
1 answer
72 views

As a customer user, is it possible to delete own posts with comments in the community?

Is it possible to delete own posts with answers on below as a customer user in the community?
Christian Fortunato's user avatar
0 votes
1 answer
2k views

Remove Footer and content footer from page structure from community [closed]

Can we remove footer, content footer section from page structure of perticular community page?
Priyanka R's user avatar
1 vote
0 answers
942 views

Creating a Community User from LWC

I am trying to create a community User using LWC. But the method Site.CreatePortalUser returns null when I run the command via anonymous console and my LWC catches an error user already logged in (...
user138847's user avatar
0 votes
1 answer
516 views

Enabling Account Role Optimization

I really want to use ARO as defined here: https://help.salesforce.com/s/articleView?id=sf.networks_partners_optimize_roles.htm&type=5 The issue is that I don't see Use person role for first site ...
McD's user avatar
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