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Questions tagged [customer-community]

Customer Community is a salesforce product introduced in '13 which allows customers to connect to each other and themselves with rich, self-service communities.

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Alternatives to Static Resource

Our org has exhausted the limit of static resources. Mostly used in storing badge images for the certifications and exposed as a downloadable URL on customer community. I want to remove these images/...
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26 views

Summer '19 Community timeout bug

Has anyone else experienced this bug? Log into your summer '19 customer community. Let the session timeout (create a profile that has a 15 minute timeout to test) Log back into the community. The ...
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27 views

Allow Users to Leave (Exit) a Direct Message conversation

Is there any way to allow a customer community user to leave (exit) a Direct Message conversation (one-on-one or group Direct Message chat?) Nothing I have found in Salesforce help regarding ...
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5 views

Customer Contact Details not coming through - Snap Ins

I seem to be having a sporadic issue in where I don't receive the customer details provided in the Pre-Chat form and there is no evident pattern to it. I tested the validation process in the Pre-...
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1answer
18 views

Create a Customer Community User in Test to Login Connected Application

Please help out in any way possible with the below challenge; We have an application connected to salesforce which is logged in by our customers(accounts) through community users which are created ...
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30 views

INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id. Inserting Account as Customer Community User in Test

I have a simple Apex controller method: @AuraEnabled public static Boolean addAccount(String companyName) { try { Account acc = new Account(); acc.Name = companyName; ...
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22 views

How to customise community generic error pages

I have a community using URL: https://xxx-mydomain.cs83.force.com/community/s/ When I remove the /community/s/ I get a salesforce branded error page. I want the generic Salesforce error page to be ...
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24 views

Cant Find Manage External User Permissions? [duplicate]

I want to use Manage external User For community for which i need to add that button on layout.button not visible on any of the layout. External Sharing Model Enabled. Customer community created. ...
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1answer
25 views

How to restrict your lighting component to display only in Internal (Employee) Community and not in Partner or Customer Communities?

How to restrict your lighting component to display only in Internal (Employee) Community and not in Partner or Customer Communities? Has anyone tried to do the above? Can you do it using Feature ...
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39 views

Salesforce Summer 19 error Quick Action URL

I have an Quick Action type ulr into WorkOrder Page Layout. This Quick Action send user into page on community if your profile is 'xxx'. But now in summer 19 edition not work {!IF($Profile.Name != ...
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14 views

Quick Action does not appear to Feed Publisher of Case object in Community

I want to add Log A Call, Email and New Task to Feed Publisher of Case Object in Community. In Support Settings I enabled: Enable Case Feed Actions and Feed Items Enable Community Case Feed Enable ...
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1answer
20 views

Unable to allow external customers in chatter groups

I am trying to create groups in Salesforce and allow external customers to join them in order to discuss details about cases and maintain privacy by creating a group for each customer. The ...
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40 views

Enterprise edition Scratch Org with Customer Community Licenses

Looking to understand whether it is possible to get Customer Community licenses in an Enterprise Edition Scratch Org. Scratch Org definition I tried to use for this was the following: Scratch Org ...
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1answer
38 views

What a community user can do on the custom object record?

Has anyone implemented a community from a NPSP org ? I need to launch a community with a NPSP org, but I have a question that the documentation doesn't answer me. What a user can do on a record of a ...
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1answer
25 views

How to change the default login button to redirect to the custom page

The default login button in community leads to a blank page. How do I change the url where that button should redirect to? Can't find the option anywhere. Thanks
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9 views

Not able to select Customer community user in lookup on custom object

I have a custom object where I have a look up of User. When I'm trying to select the lookup customer community user it doesn't show user there.
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20 views

CMS Content topics communities

I am trying to understand topics for content that is created through the CMS Content feature in communities. My Hello World content has a topic of "New Users" and as we can see from my topics "New ...
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1answer
25 views

Can I remove standard login button from top right on community page

I have created my custom button in the center of community that redirects user to sign up and login page. I want to hide the one that appears by default on the top right of community page. Is there a ...
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10 views

Community User not able to view 'Upload file' button and chatter access

We using community with 3 role setup. Created an Account with Four contact records. All four contacts are enabled as a community user. In that two users are assigned to customer Executive and another ...
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21 views

Apex Managed Sharing fails sharing Case with Community Plus user

Scenario: A 'Customer Community' License user logs into a community and creates a case, which is automatically assigned to a queue. A trigger on case invokes a future method (of a class declared ...
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1answer
42 views

Email merge field is empty when email is being sent from Community

I have Reset Password email template with merge fields. When I test it from the org (clicking Send Test and Verify Merge Fields) the fields are populated. It works fine. But, when the community ...
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0answers
11 views

How does Page specific Meta Tag work in Salesforce Community

How do I set up page specific META TAGS in my SF Community? How do I set the Page specific META tag property for any of your pages? For me, Meta Tags defined at page doesn't show up in VIEW SOURCE ...
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1answer
16 views

Community articles search no results image and message

I am setting up a salesforce community (public site in this case). Looking for a place to set a custom image and message when there are no results found. Do anybody know where/how this can be setup?
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14 views

Hyperlink is not triggering any action in Community Android app

We have one community and Android app build on Salesforce mobile SDK. In That community, hyperlink is not triggering any action (not opening desired url ) in Android app but working fine in desktop ...
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27 views

CustomLandingController seems to be not working when SSO is used for community login

I've a requirement to setup customer community(SSO based Authentication/ No Username-Password login allowed) with few Pages to be displayed if User is coming to community for the first time. Here, ...
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12 views

can $Network.NetworkUrlForUserEmails be generated dynamically?

I am going to disable to 'Welcome email' and write a workflow on User which triggers an email alert with the VF email template. I tried using the field $Network.NetworkUrlForUserEmails in VF ...
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1answer
15 views

Customer Community Plus user profile cannot access Case.IsClosed field

We have a custom Lightning Component which pulls back the IsClosed field from an Apex Controller for a Customer Community Plus user. We are selecting the record via SOQL and returning back to the ...
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1answer
58 views

Hyperlink is not working in Salesforce community Android app

We have one community and Android app build on Salesforce mobile SDK. In That community, hyperlink is not triggering any action (not opening desired url ) in Android app but working fine in desktop ...
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0answers
21 views

favicon on B2B Commerce

I am trying to set the favicon for our B2B Commerce shop (CloudCraze). But currently I have not succeeded. I have tried the following: https://help.salesforce.com/articleView?id=000274002&...
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22 views

Community Case Comments

So I am working on building out a support portal community and I have issues trying to figure out how I want to do case comments. I want our users to see our post that is visible to all and be able to ...
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0answers
16 views

Create Salesforce Community User using Rest API [duplicate]

I am trying to figure out if it is possible to create a Salesforce Community User using the REST API. I would use a kind of Site.createPortalUser() method to create the Account, Contact and User in ...
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1answer
17 views

Issues with Messages Customer Community page (Direct Messages)

I am attempting to set up Direct Messages in my Customer Community. I have been able to sucessfully set up everything (using the documentation listed here) except the Messages page (Item 6, bullet 1 ...
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0answers
21 views

Can't verify phone number. For help, contact your community manager [duplicate]

I am trying to do paswordless registration for community users using Configurable Self-Reg Handler provided by community. global class AutocreatedConfigSelfReg1553504253594 implements Auth....
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1answer
38 views

Custom Lookup Not Showing In Community

I have a requirement to build a custom component for Customer Community to create a new case. On the form I have a lookup field to a custom object that doesn't want to work. Are lookups to custom ...
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30 views

Insufficient access rights error when Customer Community users edit contacts

We're running into an issue where Customer Community users cannot edit contact records, even though this page says they can: https://help.salesforce.com/articleView?id=users_license_types_communities....
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13 views

Google Analytics not pulling in the title of a Service Cloud Knowledge Article

In the data from SFDC to GA, instead of the data from the title field, SFDC is sending the words "Article Detail" for every single knowledge base article. Is this able to be changed? Is anyone else ...
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1answer
23 views

Is there any condition when making high volume community user becomes compulsory? [closed]

What i mean is that is there any condition when we can only create high volume community user and not community normal user something like that?
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17 views

Hide “Log in to Community as User” Button from Layout Not Working

In layout editing mode, the "Log in to Community as User" button can be removed from the template. But doing so has no effect on the layout. The button is still available for the users in the ...
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Where field change the standard component “Language Selector” in communities?

I have a community and my client need to change the language. We can use the standard component "Language Selector", and the language changes. What field changes to control this language? Field "...
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0answers
34 views

Record list component doesn't show external objects in scratch org

I'm trying to use the record list component in a Community with an external object but I can't see it in the list. I can't see in a scratch org but it's possible to see it in my Dev Hub. Also, I'm ...
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0answers
32 views

Wrong Email Template is being sent from the community after password reset 5 times

We have a Community with Customer Service template. There are Custom Templates for Emails like Welcome, Forgot/Change Password, etc. Please check the image below. All emails are being sent with the ...
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1answer
29 views

Is there a way to toggle between Lightning and Classic Community

Here is my use case. I have one community that works in 'lightning' (Customer Service Template) and the other that works in classic (Salesforce tabs + visualforce). The users can be common. Is there ...
3
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2answers
52 views

architectural considerations + public facing sites

We've to build a customer facing site(non authenticated) with rich/responsive UI. It would be heavily used. Data is stored in Salesforce. We're considering various options. Would like to get view ...
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0answers
13 views

Embedded login page from community

While implementing embedded login - how can I can my passwordless login community page as inline through "salesforce-mode" meta tag? When I put "salesforce-mode" to inline I do not get my community ...
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1answer
177 views

How to drive font size in centralised manner in community?

Currently I'm using Style of Lightning component to set font size in a community. Can we use some custom metadata driven approach or is there any setting in community workplace or builder to set ...
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0answers
7 views

Is there a way to give customer community user access to lightning flow other than visualforce page

I have embedded a lightning flow(an intake form) in Lightning community template(Customer Service). But unfortunately, when I login as community user, I cannot see the flow. I was reading somewhere ...
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1answer
18 views

Can customer community license user be added in Account Teams

I cannot locate my customer community user in the account team, hence unable to assign the user to the team. Can we not add community users to Account team? Is there any work around?
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1answer
30 views

Customer Community licence is not allowing to give view all access on account

Organization-wide default is Public read/write. I want a community user to access all account from community. I tried to give view all access through permission set but getting an error - . The ...
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0answers
92 views

Portal users cannot own partner accounts with Customer community plus License [duplicate]

We have 2 profile for eg. ABC and XYZ which are of Customer community plus License. I want to create a contact from a custom object[It has a lookup to contact] from profile ABC using standard oob ...
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2answers
48 views

How to raise a case with salesforce from ISV developer org from where we create the managed package?

I am working as a developer for an ISV salesforce partner. We have some issue and we want to raise a case with salesforce for that. The isssue can be reproduced on our partner developer org from where ...