We have a community build with the KOA template. Most all articles that are set to the data category are visible when searching and when going directly to the URL. However, there's one article that returns "Invalid Page" error and is not searchable if the user is not logged in.

The "Customer Channel" checkbox is checked on that article. The Data Category is visible to the profile and other articles in the data category do show.

What more do I need to do in order to get the article to show on the community?

1 Answer 1


Customer channel is only for logged in user.There will be another channel known as PKB channel ,please check that checkbox.

PKB stands for public knowledge base

  • Mohith, I do have the public knowledge base channel selected, but it still is not accessible if the user is not logged in. Jun 13, 2016 at 21:36
  • @SwisherSweet I would raise a case with support .May be some characters messing stuff Jun 13, 2016 at 23:39

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