Questions tagged [articles]

Articles capture information about your company's products and services that you want to make available in your knowledge base.

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10 views

Knowledge: Get the list of article ID associated with a record type or get the record type from an article ID?

I have gotten the record type following the step in this questions Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API? Is there any method by which I can get all the knowledge ...
3
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1answer
36 views

Where does like & dislikes stores when we give knowledge article feedback

When we open any knowledge article in community then at the bottom we have an option like Was this article helpful? So when we click on like or dislike then on which object that count stores. I want ...
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1answer
31 views

Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API?

Here's what I did so far. I got the access token in Postman using the Connected App. I then send a request to /services/data/v47.0/support/knowledgeArticles Here I could only find groupLabels and ...
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1answer
24 views

Where does the question & answers stored when, we use 'Ask a Question' in community

As I am using 'Customer Service' community template & where I want this community to be accessed publicly. Also I want to post the question using 'Ask A Question' publicly. But when I use this ...
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0answers
19 views

Article with this topic not displaying

I have article with topic in community page, While searching article it's displaying article and related topic also, But in topic detail page related article are not displaying.
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13 views

Show knowledge article body to unauthenticated users

I have set up a salesforce community (using customer service theme) in which there are several knowledge articles published. But the problem is only article summary, title and URL are visible to ...
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13 views

Not able to view articles in community

I have a partner community and I have done below steps as per this video- https://www.youtube.com/watch?v=oKRFsKQCp8c&t=88s 1.Enabled Knowledge 2.Created FAQ record type for knowledge Created ...
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1answer
50 views

How to create a custom lightning web component for Knowledge Articles to show article title and article body only?

I have been trying to create a lwc that will only show the article title and body within our community. so far I am running into some trouble with the lightning record view form commnd and assigning a ...
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1answer
30 views

Lightning Knowledge Migration - No primary custom field found

I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error. ...
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1answer
57 views

Knowledge Articles in English are not visible in the community for the users with other languages

We have the community with Customer Service template setup and we use Salesforce Knowledge base. Topics are set up in the Content Management - Topic Management and Articles are assigned in Article ...
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1answer
33 views

How to show community articles to users based on custom field in user object?

I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:- Visible in Internal app. Visible to Customer. Visible to Partner. ...
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1answer
8 views

How to limit Articles List results by category group

I have many Articles. They all belong two one of two Category Groups, which we will call Old and New. I can retrieve a paginated list of public knowledge articles like /services/data/v44.0/support/...
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2answers
145 views

How to update a field in a case when an article is attached?

I have a requirement to update a field in a case when an article is attached to the case. Any advice about which object should be trigger? We are using the lightning knowledge base.
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12 views

How to allow agents to write a knowledge article without using the master language?

I had a requirement to set up the multilingual knowledge base with English, German and Italian. After complete this i got a question in order to know if the agents can write an article only in German ...
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1answer
59 views

how do i fetch articles from lightning knowledge on Salesforce using Native iOS Mobile SDK

In our native iOS app, I included the ServiceSDK using Cocoapods. Referring to https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/servicesdk_ios_dev_guide....
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12 views

Need to update a custom field for published knowledge article

Is their any way to update the published knowledge article without creating draft articles. We have a custom field (Date custom field) that needs to be updated (mass update) with the publication ...
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0answers
31 views

Show Knowledge Article for the specific profile

I need help for the Knowledge Article Visibility. I have 1 Knowledge licence and I want to categorized those Article base on the User Profiles, I am using "Default Data Category Visibility" setting ...
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0answers
27 views

How to delete an attachment stored in a file field in a Knowledge article?

I have inserted the attachments in the file Field of knowledge Articles through apex.Is there any way to delete those attachments stored in the file Field.I have to delete the attachments in the bulk.
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1answer
106 views

What are the differences between Knowledge Article Types and Knowledge object Record Types?

I am learning about knowledge articles and came across this two. In Setup->Quick Find, I can create a new article type, let say FAQ in Knowledge Article Types. However, if I go to Setup->Object ...
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1answer
33 views

Custom knowledge base: Need your views

I am working on creating custom knowledge base for one of my client. They don't want to use "Knowledge User License". I can see if we don't give "Knowledge User License" along with "Manage Article" ...
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0answers
27 views

Override create article / knowledge button on knowledge tab in classic

The actual challenge for me is: Pre-populate 'Article Content' field (Rich text) on load while we create knowledge from the knowledge tab. What I've tried so far : URL Hack but i did not get this ...
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0answers
14 views

Knowledge Article Embed Google Calendar Turns into Empty Div

Is there a common practice for embedding google calendar in Knowledge Article? I tried embedding the following: <div style="width: 100%"><iframe width="100%" height="600" src="https://maps....
2
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1answer
174 views

How to Assign Multiple Topics to a Knowledge Article Via API or Apex

What I'm Trying to Accomplish We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by related ...
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2answers
107 views

Knowledge And Article Management Tab Visibility Deployment

I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
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0answers
85 views

Image is not displaying after knowledge article migration from one org to another

I am trying to migrate knowledge articles to another org. My articles store content as HTML in Rich Text Area using source link: src="https://<MyOrg1>.content.force.com/servlet/rtaImage..." ...
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1answer
81 views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
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2answers
291 views

Case Deflection not working in Salesforce Community

I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no articles are suggested. In the Knowledge Settings ...
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21 views

Article List Views

I have created two custom list view in knowledge article Salesforce name 'Article Submitted for Approval' and 'Has customer requirement'. Submit for approval and 'Has customer requirement ' has two ...
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1answer
230 views

Not able to perform chatter post when knowledge article is published

I have written a PB on knowledge article which checks if knowledge article publication status is published then perform a simple chatter post. But what I see is the PB is not getting invoked even ...
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1answer
165 views

Important Salesforce documentation missing regarding Lightning Knowledge

As per the Salesforce, Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
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1answer
519 views

approve article before publish

I am going through an strange issue while implementing a validation rule/trigger. i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
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1answer
71 views

How do I filter support knowledge articles by type using REST API?

I can get a list of all articles types using https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/ I want to get a list of articles of type Problem_Error__kav, How_To__kav only. ...
2
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1answer
78 views

Unable to get Knowledge Articles for pageNumber=2 using REST API

I am able to get first page Knowledge Articles using REST API. https://XXXX.my.salesforce.com/services/data/v44.0/support/knowledgeArticles The result has articles for page 1 "currentPageUrl": "/...
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25 views

How to retrieve all KB articles?

I am trying to pull all the KB articles from the DB which meet my criteria: 1) visible in pkb 2) latest version So I first pulled all the Ids without any filter: List<Id> faqIds = new List&...
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1answer
136 views

Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable topics for objects for the article type/s

I tried to Add Navigational Topcs but I encountered these problem, this is already in lightning Knowledge article "Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable ...
2
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1answer
40 views

How to Remove Knowledge Article footernote

I have created one Article and i published successfully after i assigned that article to site using visualforce page. once i clicked that article in site it will be redirected to anther page. but that ...
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1answer
162 views

unable to delete duplicate article From Developer console Anonymous Window

My profile is System Administrator and have access knowledge object and all the permission assigned like edit,delete,view,view all. I am able to delete duplicate article manually but when i am trying ...
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3answers
1k views

can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?

i want to know weather the community user can able to view the knowledge article published . without enabling the knowledge user check box in the user details. thank you!
1
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1answer
434 views

Knowledge Articles in Communities Custom VF + Tabs

We are currently building a community using VF together with bootstrap to achieve the clients requirements with regards to Design. We are using KnowledgeArticles in a section and wanted to achieve the ...
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1answer
44 views

Unable to query custom article type through apex

public without sharing class COMM_Articles { @AuraEnabled public static List<COMM_Releases__kav> getFeaturesData(){ List<COMM_Releases__kav> communityArticlesList ...
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1answer
584 views

Enable Suggested article when creating case

When we create new case ,suggested articles side bar should be visible to user .We created permission set with below permissions System Permissions View Data Categories View Roles and Role Hierarchy ...
3
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2answers
147 views

UPDATE VIEWSTAT not working in test class

According to this Salesforce guide and this forum answer, viewstat record will be created if we use UPDATE VIEWSTAT clause at the end of the query. However its not working as expected in my Test Class....
1
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1answer
300 views

Napili - Article content missing from Article Content Component

I'm using the Napili template in my community and I pulled in the Article Content Component to use on my release notes page. The problem is that the content/body of the article is not showing when the ...
2
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2answers
589 views

How to know the total how many views of knowledge article by each User?

I want to know the one article how time viewed by particular one User (Total count of article view times for each User)? I need to create report for that data. My Way Answer: I gone through the ...
0
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1answer
28 views

Version comparison tool

Can anyone please give me an idea on how to create visualforce page for comparing two versions of an article in salesforce. PS- It should work like a diffchecker tool.
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1answer
520 views

Permission Set Object - Object Settings - Record Type not visible

I am trying to create a permission set for Knowledge Base. I have a record type and I want to use this object for assigning permissions. I have created a new permission set and when I try to add ...
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0answers
350 views

Send Notification Email with Follow Button Community Napili

Somebody can help me to understand the Follow Button on Napili Template (https://help.salesforce.com/articleView?id=rss_user_profile_follow_button_napili.htm&language=en_US&type=0). ...
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2answers
158 views

How to differentiate between Knowledge Article Types with status=In development an status=Deployed via Apex

I'm trying to fetch all article types and run SOQL on them but getting an error: The article type you are searching for has not been deployed Is there a way through SOQL or Apex through which I ...
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0answers
355 views

Editing a knowledge article in apex

I'm trying to simulate an edit on a Knowledge Article for a unit test. I'd like to edit a field such that a new KnowledgeArticleVersionHistory record is created where the EventType == 'KavRevised,' as ...
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1answer
82 views

Data Category mapping to an Account field?

I inherited this Service Cloud setup where accounts all have a picklist field called Level with options 1, 2, 3, and then there is a Data Category called Level with options Level 1, Level 2, Level 3. ...