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Questions tagged [articles]

Articles capture information about your company's products and services that you want to make available in your knowledge base.

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Is there any counterpart of replacement tokens available in other Knowledge system, in Salesforce Knowledge?

My client needs to migrate articles from old system to Salesforce Knowledge. In the source system, there is a special term of replacement token. There is a dynamic text in articles like {{...
Patlatus's user avatar
  • 17k
-2 votes
0 answers
17 views

Articles as a tree in lwc in experience cloud site

I am trying to display Knowledge articles in a tree structure using topic and subtopic in lwc and use that lwc in communities to be exposed to the public. Can anyone point to any resources or samples ...
Paul MAthew's user avatar
0 votes
0 answers
23 views

Experience Site Article - URL Name Isn't Working

In a sandbox (which may be the root of my problems, but unfortunately I only have sandbox access) I am trying to add an aura component to the article detail page, which includes a recordId attribute. ...
ari's user avatar
  • 19
0 votes
0 answers
27 views

Is there a way to group articles in Knowledge?

I have recently started using Knowledge. When I launch Knowledge from apps, I can see 4 default list views - Archived Articles, Draft Articles, Published Articles and Recently Viewed Articles. These ...
Atharva Vadapurkar's user avatar
0 votes
1 answer
34 views

How should I retrieve an article's content from the Knowledge object?

I'm using the following query to retrieve the title and some other data based on the article's topic id. SELECT Title, ArticleNumber, UrlName, Id, KnowledgeArticleId FROM KnowledgeArticleVersion WHERE ...
ledmatrix's user avatar
0 votes
1 answer
27 views

Why knowledge articles search doesn't return articles by topic name?

In the documentation article for enabling topics for knowledge articles, it is said that it is possible to classify and search knowledge articles by assigning topics. However, if you enabled this ...
Patlatus's user avatar
  • 17k
0 votes
0 answers
105 views

Is it possible to translate Knowledge article content details and related links part?

I have created a Knowledge article with translations, and it works fine. The issue is that I have 2 subtitles which is not translated. This is the Details and Related links subtitles. I'm using this ...
ledmatrix's user avatar
0 votes
1 answer
473 views

How to set parameters for archiving knowledge article in Salesforce Flow

I am trying to archive a published Knowledge Article using Salesforce flow. I tried using the standard Knowledge Action 'Archive online knowledge articles' for this purpose. However, when I try to use ...
it-nish's user avatar
  • 11
0 votes
0 answers
44 views

Retrieved article not visible in test class

I am trying to publish an article in test class and retrieve it to test some assigned variable via triggers. Here is the code in my test class that will create the knowledge articles and then publish ...
vanessen's user avatar
  • 2,685
1 vote
0 answers
375 views

Sort Knowledge Articles by custom logic rather than publish Date

Hoping someone can help me out here. I am working on set up of public customer knowledge center but the articles need to be sorted in a specific logical manner and not in the order they were published....
Ana's user avatar
  • 11
0 votes
1 answer
345 views

Apex test class for the getting trending articles of Knowledge from Community

I need to get trending articles from the community. I created a apex class for that by using ConnectApi.Knowledge.getTrendingArticles(communityId, maxResult). I need to create a test class for that. I ...
Coders Perry's user avatar
1 vote
0 answers
641 views

Get Knowledge Articles using Salesforce REST API [closed]

I'm working on an integration of Salesforce Knowledge Base consuming the Salesforce REST API (following this guide). I'd like to consume the Knowledge Articles that are loaded in my Salesforce domain. ...
Batta's user avatar
  • 11
0 votes
1 answer
379 views

Can't get date right in CSV for article import

I am trying to import articles into Salesforce using Import Articles. I've resolved most of the issues, except the date time. I see from this article that the acceptable date formats are: YYYY-MM-DD ...
afandre's user avatar
  • 71
0 votes
0 answers
261 views

Bulk archive knowledge Articles in salesforce

How to archive bulk knowledge articles. I have list of articles 950 provided by business team.Can any one please help me on this.
Aparna's user avatar
  • 1
0 votes
0 answers
113 views

Is it possible to import IsMasterLanguage field from CSV file in UI import articles feature in salesforce lightning?

Hi guys I am trying to import salesforce knowledge articles from CSV file however I am getting an error that displays IsMasterLanguage column in the header cannot be mapped. So I wanted to know ...
Muhammed Rishdhi's user avatar
0 votes
2 answers
2k views

how to get the Knowledge__kav custom fields using the KnowledgeArticleVersion object

I am using the knowledge(Knowledge__kav) object with 4-5 custom fields. For an article having 5 version. How can i query the archived article version with the custom field using ...
Vinod's user avatar
  • 65
3 votes
0 answers
472 views

Knowledge Article's href is overridden for 'tel:' links

When I try to insert a call link to an Article with this: <a href="tel:+18475555555">1-847-555-5555</a> On save, it converts automatically to <a href="" target=&...
ipradhansk's user avatar
  • 2,327
0 votes
0 answers
103 views

My question is about how to cover Approval of Knowledge Article in Test class

When we insert Knowledge Article in test class then the status is Null and when I checked by using SeeAllData=true then I am not able to get such Knowledge Articles where status is pending and Actor ...
user100385's user avatar
0 votes
0 answers
2k views

Apex Trigger On Knowledge Article Object After Publishing - In Lightning

We have a requirement to update a field on the Knowledge article after the article is published. But it seems that trigger does not fires after the Knowledge Article Published (i.e. PublishedStatus = ...
pranaya bhoyar's user avatar
2 votes
1 answer
1k views

Preventing downloading files from Community for particular users

Recommend please some way, how to implement preventing downloading files from Partner Portal for particular users? For these users, files must be VIEW ONLY without any ability to download them
Volodymyr S's user avatar
0 votes
0 answers
247 views

Increase Knowledge Article Like Count via API

Currently Salesforce is used as CMS(Content Management System) on a different platform. This platform displays Knowledge Articles to guest users on a public website. When a guest clicks on 'like/...
ipradhansk's user avatar
  • 2,327
1 vote
0 answers
533 views

FeedItem Trigger is not executing

I have a trigger in FeedItem which needs to fire when an article is attached to the case. Here is the trigger: trigger FeedItemTrg on FeedItem (after insert, after update) { for (FeedItem fi : ...
Tamil's user avatar
  • 724
0 votes
1 answer
53 views

knowledge:articleRendererToolbar - edit link is not working

<knowledge:articleRendererToolbar articleId="{!knowledgeId}" showChatter="true" rendered="true" canVote="false" /> Using knowledge:...
cloudZigZag's user avatar
  • 1,366
1 vote
1 answer
720 views

Salesforce Knowledge articles import

My company is going to switch from an old KB to Salesforce Knowledge and I was wondering what would the best way to approach the migration would be. We're talking about something like 3000 articles, 3 ...
robruf's user avatar
  • 362
1 vote
0 answers
706 views

Article visibility using data categories

I am trying to hide certain articles for certain users based on the article's data category. I've set the data category visibility to None on the user profile, user role, permission sets and even on ...
robruf's user avatar
  • 362
2 votes
1 answer
992 views

How do we ensure knowledge articles are not shared between communities?

I am working with an org that has two communities. Users in both communities have the ability to search for knowledge articles; however when a customer searches for an article in their community they ...
kabdelr00's user avatar
  • 303
1 vote
1 answer
1k views

How to get Sum of Knowledge Article Thumbs Up and Down Votes based on Role / Profile

Please help with the below problem: Currently using Report on Article Vote Statistics we can get the sum of the count of thumbs up and down channel wise (Internal App, Customer etc). Is there any ...
bhavik sanghvi's user avatar
0 votes
1 answer
385 views

Unable to create Knowledge Article through Process builder

I was trying to create a New knowledge Article through Process builder, When a case status is set to validated. As a part of creation We are referencing Case custom and standard fields to knowledge ...
Samuel Robert's user avatar
4 votes
2 answers
3k views

Where does like & dislikes stores when we give knowledge article feedback

When we open any knowledge article in community then at the bottom we have an option like Was this article helpful? So when we click on like or dislike then on which object that count stores. I want ...
Pratap Jadhavar's user avatar
1 vote
1 answer
2k views

Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API?

Here's what I did so far. I got the access token in Postman using the Connected App. I then send a request to /services/data/v47.0/support/knowledgeArticles Here I could only find groupLabels and ...
Akshay Rathnavas's user avatar
2 votes
1 answer
2k views

Where does the question & answers stored when, we use 'Ask a Question' in community

As I am using 'Customer Service' community template & where I want this community to be accessed publicly. Also I want to post the question using 'Ask A Question' publicly. But when I use this ...
Pratap Jadhavar's user avatar
1 vote
0 answers
104 views

Show knowledge article body to unauthenticated users

I have set up a salesforce community (using customer service theme) in which there are several knowledge articles published. But the problem is only article summary, title and URL are visible to ...
New Coder's user avatar
0 votes
0 answers
468 views

Not able to view articles in community

I have a partner community and I have done below steps as per this video- https://www.youtube.com/watch?v=oKRFsKQCp8c&t=88s 1.Enabled Knowledge 2.Created FAQ record type for knowledge Created ...
mvk1991's user avatar
  • 555
0 votes
2 answers
5k views

How to create a custom lightning web component for Knowledge Articles to show article title and article body only?

I have been trying to create a lwc that will only show the article title and body within our community. so far I am running into some trouble with the lightning record view form commnd and assigning a ...
Zee Blocker's user avatar
1 vote
1 answer
130 views

Lightning Knowledge Migration - No primary custom field found

I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error. ...
SF Dev's user avatar
  • 89
0 votes
1 answer
2k views

Knowledge Articles in English are not visible in the community for the users with other languages

We have the community with Customer Service template setup and we use Salesforce Knowledge base. Topics are set up in the Content Management - Topic Management and Articles are assigned in Article ...
m_konyk's user avatar
  • 546
0 votes
1 answer
627 views

How to show community articles to users based on custom field in user object?

I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:- Visible in Internal app. Visible to Customer. Visible to Partner. ...
user2828669's user avatar
0 votes
1 answer
34 views

How to limit Articles List results by category group

I have many Articles. They all belong two one of two Category Groups, which we will call Old and New. I can retrieve a paginated list of public knowledge articles like /services/data/v44.0/support/...
wrydere's user avatar
  • 101
2 votes
3 answers
2k views

How to update a field in a case when an article is attached?

I have a requirement to update a field in a case when an article is attached to the case. Any advice about which object should be trigger? We are using the lightning knowledge base.
Leo's user avatar
  • 31
0 votes
1 answer
155 views

how do i fetch articles from lightning knowledge on Salesforce using Native iOS Mobile SDK

In our native iOS app, I included the ServiceSDK using Cocoapods. Referring to https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/servicesdk_ios_dev_guide....
Sahitya Tarumani's user avatar
0 votes
2 answers
3k views

What are the differences between Knowledge Article Types and Knowledge object Record Types?

I am learning about knowledge articles and came across this two. In Setup->Quick Find, I can create a new article type, let say FAQ in Knowledge Article Types. However, if I go to Setup->Object ...
Sin Sopheak's user avatar
0 votes
1 answer
75 views

Custom knowledge base: Need your views

I am working on creating custom knowledge base for one of my client. They don't want to use "Knowledge User License". I can see if we don't give "Knowledge User License" along with "Manage Article" ...
Ashutosh's user avatar
  • 119
3 votes
1 answer
1k views

How to Assign Multiple Topics to a Knowledge Article Via API or Apex

What I'm Trying to Accomplish We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by ...
Joshua Cruz's user avatar
0 votes
2 answers
1k views

Knowledge And Article Management Tab Visibility Deployment

I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
starhunter's user avatar
1 vote
1 answer
1k views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
Morgan Marchese's user avatar
0 votes
2 answers
2k views

Case Deflection not working in Salesforce Community

I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no articles are suggested. In the Knowledge Settings ...
Nick's user avatar
  • 17
0 votes
1 answer
827 views

Not able to perform chatter post when knowledge article is published

I have written a PB on knowledge article which checks if knowledge article publication status is published then perform a simple chatter post. But what I see is the PB is not getting invoked even ...
Chirag Lapasia's user avatar
0 votes
1 answer
260 views

Important Salesforce documentation missing regarding Lightning Knowledge

As per the Salesforce, Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
Kamal Thakur's user avatar
1 vote
1 answer
2k views

approve article before publish

I am going through an strange issue while implementing a validation rule/trigger. i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
Ritz Arlekar's user avatar
0 votes
1 answer
561 views

How do I filter support knowledge articles by type using REST API?

I can get a list of all articles types using https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/ I want to get a list of articles of type Problem_Error__kav, How_To__kav only. ...
Bindu's user avatar
  • 23