Questions tagged [articles]

Articles capture information about your company's products and services that you want to make available in your knowledge base.

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Get Knowledge Articles using Salesforce REST API [closed]

I'm working on an integration of Salesforce Knowledge Base consuming the Salesforce REST API (following this guide). I'd like to consume the Knowledge Articles that are loaded in my Salesforce domain. ...
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1 answer
30 views

Can't get date right in CSV for article import

I am trying to import articles into Salesforce using Import Articles. I've resolved most of the issues, except the date time. I see from this article that the acceptable date formats are: YYYY-MM-DD ...
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Bulk archive knowledge Articles in salesforce

How to archive bulk knowledge articles. I have list of articles 950 provided by business team.Can any one please help me on this.
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49 views

Mass publish knowledge articles using Apex

Can anyone tell me the steps for publishing both English and translation articles using Apex. I can publish English articles using PublishingService.PublishArticle method but translation articles were ...
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32 views

Is it possible to import IsMasterLanguage field from CSV file in UI import articles feature in salesforce lightning?

Hi guys I am trying to import salesforce knowledge articles from CSV file however I am getting an error that displays IsMasterLanguage column in the header cannot be mapped. So I wanted to know ...
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1 answer
133 views

how to get the Knowledge__kav custom fields using the KnowledgeArticleVersion object

I am using the knowledge(Knowledge__kav) object with 4-5 custom fields. For an article having 5 version. How can i query the archived article version with the custom field using ...
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15 views

not able to translate topic articles in a top article collapsible comp dynamically after choosing language from language selector for a community page

I want to translate topic articles in a topicarticlecollapsible component dynamically by configuring custom labels after choosing language from language selector for a community page. However I am not ...
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3 votes
0 answers
146 views

Knowledge Article's href is overridden for 'tel:' links

When I try to insert a call link to an Article with this: <a href="tel:+18475555555">1-847-555-5555</a> On save, it converts automatically to <a href="" target=&...
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50 views

My question is about how to cover Approval of Knowledge Article in Test class

When we insert Knowledge Article in test class then the status is Null and when I checked by using SeeAllData=true then I am not able to get such Knowledge Articles where status is pending and Actor ...
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606 views

Apex Trigger On Knowledge Article Object After Publishing - In Lightning

We have a requirement to update a field on the Knowledge article after the article is published. But it seems that trigger does not fires after the Knowledge Article Published (i.e. PublishedStatus = ...
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2 votes
1 answer
301 views

Preventing downloading files from Community for particular users

Recommend please some way, how to implement preventing downloading files from Partner Portal for particular users? For these users, files must be VIEW ONLY without any ability to download them
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94 views

Increase Knowledge Article Like Count via API

Currently Salesforce is used as CMS(Content Management System) on a different platform. This platform displays Knowledge Articles to guest users on a public website. When a guest clicks on 'like/...
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1 vote
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178 views

FeedItem Trigger is not executing

I have a trigger in FeedItem which needs to fire when an article is attached to the case. Here is the trigger: trigger FeedItemTrg on FeedItem (after insert, after update) { for (FeedItem fi : ...
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1 answer
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knowledge:articleRendererToolbar - edit link is not working

<knowledge:articleRendererToolbar articleId="{!knowledgeId}" showChatter="true" rendered="true" canVote="false" /> Using knowledge:...
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0 answers
236 views

Salesforce Knowledge articles import

My company is going to switch from an old KB to Salesforce Knowledge and I was wondering what would the best way to approach the migration would be. We're talking about something like 3000 articles, 3 ...
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1 vote
0 answers
226 views

Article visibility using data categories

I am trying to hide certain articles for certain users based on the article's data category. I've set the data category visibility to None on the user profile, user role, permission sets and even on ...
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  • 305
2 votes
1 answer
360 views

How do we ensure knowledge articles are not shared between communities?

I am working with an org that has two communities. Users in both communities have the ability to search for knowledge articles; however when a customer searches for an article in their community they ...
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  • 303
1 vote
1 answer
636 views

How to get Sum of Knowledge Article Thumbs Up and Down Votes based on Role / Profile

Please help with the below problem: Currently using Report on Article Vote Statistics we can get the sum of the count of thumbs up and down channel wise (Internal App, Customer etc). Is there any ...
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0 votes
1 answer
326 views

Unable to create Knowledge Article through Process builder

I was trying to create a New knowledge Article through Process builder, When a case status is set to validated. As a part of creation We are referencing Case custom and standard fields to knowledge ...
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3 votes
2 answers
2k views

Where does like & dislikes stores when we give knowledge article feedback

When we open any knowledge article in community then at the bottom we have an option like Was this article helpful? So when we click on like or dislike then on which object that count stores. I want ...
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1 vote
1 answer
940 views

Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API?

Here's what I did so far. I got the access token in Postman using the Connected App. I then send a request to /services/data/v47.0/support/knowledgeArticles Here I could only find groupLabels and ...
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2 votes
1 answer
945 views

Where does the question & answers stored when, we use 'Ask a Question' in community

As I am using 'Customer Service' community template & where I want this community to be accessed publicly. Also I want to post the question using 'Ask A Question' publicly. But when I use this ...
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1 vote
0 answers
72 views

Show knowledge article body to unauthenticated users

I have set up a salesforce community (using customer service theme) in which there are several knowledge articles published. But the problem is only article summary, title and URL are visible to ...
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0 answers
83 views

Not able to view articles in community

I have a partner community and I have done below steps as per this video- https://www.youtube.com/watch?v=oKRFsKQCp8c&t=88s 1.Enabled Knowledge 2.Created FAQ record type for knowledge Created ...
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2 answers
3k views

How to create a custom lightning web component for Knowledge Articles to show article title and article body only?

I have been trying to create a lwc that will only show the article title and body within our community. so far I am running into some trouble with the lightning record view form commnd and assigning a ...
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1 vote
1 answer
96 views

Lightning Knowledge Migration - No primary custom field found

I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error. ...
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1 answer
1k views

Knowledge Articles in English are not visible in the community for the users with other languages

We have the community with Customer Service template setup and we use Salesforce Knowledge base. Topics are set up in the Content Management - Topic Management and Articles are assigned in Article ...
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1 answer
311 views

How to show community articles to users based on custom field in user object?

I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:- Visible in Internal app. Visible to Customer. Visible to Partner. ...
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0 votes
1 answer
20 views

How to limit Articles List results by category group

I have many Articles. They all belong two one of two Category Groups, which we will call Old and New. I can retrieve a paginated list of public knowledge articles like /services/data/v44.0/support/...
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2 votes
2 answers
1k views

How to update a field in a case when an article is attached?

I have a requirement to update a field in a case when an article is attached to the case. Any advice about which object should be trigger? We are using the lightning knowledge base.
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0 votes
1 answer
124 views

how do i fetch articles from lightning knowledge on Salesforce using Native iOS Mobile SDK

In our native iOS app, I included the ServiceSDK using Cocoapods. Referring to https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/servicesdk_ios_dev_guide....
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0 votes
2 answers
2k views

What are the differences between Knowledge Article Types and Knowledge object Record Types?

I am learning about knowledge articles and came across this two. In Setup->Quick Find, I can create a new article type, let say FAQ in Knowledge Article Types. However, if I go to Setup->Object ...
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0 votes
1 answer
51 views

Custom knowledge base: Need your views

I am working on creating custom knowledge base for one of my client. They don't want to use "Knowledge User License". I can see if we don't give "Knowledge User License" along with "Manage Article" ...
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3 votes
1 answer
1k views

How to Assign Multiple Topics to a Knowledge Article Via API or Apex

What I'm Trying to Accomplish We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by ...
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0 votes
2 answers
767 views

Knowledge And Article Management Tab Visibility Deployment

I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
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0 votes
1 answer
694 views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
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0 votes
2 answers
1k views

Case Deflection not working in Salesforce Community

I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no articles are suggested. In the Knowledge Settings ...
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0 votes
1 answer
601 views

Not able to perform chatter post when knowledge article is published

I have written a PB on knowledge article which checks if knowledge article publication status is published then perform a simple chatter post. But what I see is the PB is not getting invoked even ...
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0 votes
1 answer
236 views

Important Salesforce documentation missing regarding Lightning Knowledge

As per the Salesforce, Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
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1 vote
1 answer
2k views

approve article before publish

I am going through an strange issue while implementing a validation rule/trigger. i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
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0 votes
1 answer
253 views

How do I filter support knowledge articles by type using REST API?

I can get a list of all articles types using https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/ I want to get a list of articles of type Problem_Error__kav, How_To__kav only. ...
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2 votes
1 answer
100 views

Unable to get Knowledge Articles for pageNumber=2 using REST API

I am able to get first page Knowledge Articles using REST API. https://XXXX.my.salesforce.com/services/data/v44.0/support/knowledgeArticles The result has articles for page 1 "currentPageUrl": "/...
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1 vote
0 answers
28 views

How to retrieve all KB articles?

I am trying to pull all the KB articles from the DB which meet my criteria: 1) visible in pkb 2) latest version So I first pulled all the Ids without any filter: List<Id> faqIds = new List&...
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1 vote
1 answer
310 views

Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable topics for objects for the article type/s

I tried to Add Navigational Topcs but I encountered these problem, this is already in lightning Knowledge article "Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable ...
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0 votes
1 answer
64 views

How to Remove Knowledge Article footernote

I have created one Article and i published successfully after i assigned that article to site using visualforce page. once i clicked that article in site it will be redirected to anther page. but that ...
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  • 347
0 votes
1 answer
547 views

unable to delete duplicate article From Developer console Anonymous Window

My profile is System Administrator and have access knowledge object and all the permission assigned like edit,delete,view,view all. I am able to delete duplicate article manually but when i am trying ...
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0 votes
3 answers
2k views

can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?

i want to know weather the community user can able to view the knowledge article published . without enabling the knowledge user check box in the user details. thank you!
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1 vote
1 answer
656 views

Knowledge Articles in Communities Custom VF + Tabs

We are currently building a community using VF together with bootstrap to achieve the clients requirements with regards to Design. We are using KnowledgeArticles in a section and wanted to achieve the ...
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0 votes
1 answer
56 views

Unable to query custom article type through apex

public without sharing class COMM_Articles { @AuraEnabled public static List<COMM_Releases__kav> getFeaturesData(){ List<COMM_Releases__kav> communityArticlesList ...
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1 vote
1 answer
819 views

Enable Suggested article when creating case

When we create new case ,suggested articles side bar should be visible to user .We created permission set with below permissions System Permissions View Data Categories View Roles and Role Hierarchy ...
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