Questions tagged [articles]
Articles capture information about your company's products and services that you want to make available in your knowledge base.
163
questions
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answers
26
views
Is it possible to translate Knowledge article content details and related links part?
I have created a Knowledge article with translations, and it works fine.
The issue is that I have 2 subtitles which is not translated. This is the Details and Related links subtitles.
I'm using this ...
0
votes
1
answer
164
views
How to set parameters for archiving knowledge article in Salesforce Flow
I am trying to archive a published Knowledge Article using Salesforce flow. I tried using the standard Knowledge Action 'Archive online knowledge articles' for this purpose. However, when I try to use ...
- 11
0
votes
0
answers
20
views
Not able to download Article Inline attachment using Oath -2 Authentication
I am trying to download inline attachments using OAuth-2.0 authentication API in salesforce. But when I try to download the image I am getting a script downloaded.
which looks like below -
<!...
0
votes
0
answers
76
views
Import Articles
i am trying to import articles using strandard import articles feature in salesforce.
But its throwing me this error
[ERROR zip:Rey22.zip - 3/15/2023, 2:44 AM] Row 2, column Question:
Invalid file ...
0
votes
0
answers
26
views
How to make a request and see the rating of an article from Salesforce using knowledge__VoteStat
Please tell me how to write query correctly to get an article rating, I tried this way
/query/?q=Select+Id%2c+ArticleNumber%2c+LastModifiedDate%2c+(Select+Channel%2c+NormalizedScore+From+...
- 109
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votes
0
answers
34
views
Retrieved article not visible in test class
I am trying to publish an article in test class and retrieve it to test some assigned variable via triggers.
Here is the code in my test class that will create the knowledge articles and then publish ...
- 2,525
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0
answers
96
views
Is it possible to display Recently viewed list view of Knowledge as a default list view?
I want to display the recently viewed Salesforce list view as default list view in Community :
As you can see i can't find the Recently viewed list view , but it's available on preview .. i want it ...
user122708
0
votes
0
answers
367
views
How to query for articles with a specific data category OR without any category?
I know you can use WITH DATA CATEGORY to query for articles in a specific data category (ex: SELECT Id, Title FROM KnowledgeArticleVersion WHERE PublishStatus='online' WITH DATA CATEGORY Geography__c ...
- 601
1
vote
0
answers
223
views
Sort Knowledge Articles by custom logic rather than publish Date
Hoping someone can help me out here.
I am working on set up of public customer knowledge center but the articles need to be sorted in a specific logical manner and not in the order they were published....
- 11
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votes
1
answer
266
views
Apex test class for the getting trending articles of Knowledge from Community
I need to get trending articles from the community. I created a apex class for that by using ConnectApi.Knowledge.getTrendingArticles(communityId, maxResult).
I need to create a test class for that. I ...
1
vote
0
answers
410
views
Get Knowledge Articles using Salesforce REST API [closed]
I'm working on an integration of Salesforce Knowledge Base
consuming the Salesforce REST API (following this guide).
I'd like to consume the Knowledge Articles that are loaded in my Salesforce
domain. ...
- 11
0
votes
1
answer
280
views
Can't get date right in CSV for article import
I am trying to import articles into Salesforce using Import Articles. I've resolved most of the issues, except the date time. I see from this article that the acceptable date formats are:
YYYY-MM-DD ...
- 71
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votes
0
answers
216
views
Bulk archive knowledge Articles in salesforce
How to archive bulk knowledge articles. I have list of articles 950 provided by business team.Can any one please help me on this.
- 1
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0
answers
84
views
Is it possible to import IsMasterLanguage field from CSV file in UI import articles feature in salesforce lightning?
Hi guys I am trying to import salesforce knowledge articles from CSV file however I am getting an error that displays IsMasterLanguage column in the header cannot be mapped. So I wanted to know ...
0
votes
2
answers
1k
views
how to get the Knowledge__kav custom fields using the KnowledgeArticleVersion object
I am using the knowledge(Knowledge__kav) object with 4-5 custom fields.
For an article having 5 version. How can i query the archived article version with the custom field using ...
- 65
3
votes
0
answers
374
views
Knowledge Article's href is overridden for 'tel:' links
When I try to insert a call link to an Article with this:
<a href="tel:+18475555555">1-847-555-5555</a>
On save, it converts automatically to
<a href="" target=&...
- 2,317
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answers
88
views
My question is about how to cover Approval of Knowledge Article in Test class
When we insert Knowledge Article in test class then the status is Null and when I checked by using SeeAllData=true then I am not able to get such Knowledge Articles where status is pending and Actor ...
0
votes
0
answers
1k
views
Apex Trigger On Knowledge Article Object After Publishing - In Lightning
We have a requirement to update a field on the Knowledge article after the article is published.
But it seems that trigger does not fires after the Knowledge Article Published (i.e. PublishedStatus = ...
- 166
2
votes
1
answer
772
views
Preventing downloading files from Community for particular users
Recommend please some way, how to implement preventing downloading files from Partner Portal for particular users?
For these users, files must be VIEW ONLY without any ability to download them
0
votes
0
answers
216
views
Increase Knowledge Article Like Count via API
Currently Salesforce is used as CMS(Content Management System) on a different platform. This platform displays Knowledge Articles to guest users on a public website.
When a guest clicks on 'like/...
- 2,317
1
vote
0
answers
373
views
FeedItem Trigger is not executing
I have a trigger in FeedItem which needs to fire when an article is attached to the case. Here is the trigger:
trigger FeedItemTrg on FeedItem (after insert, after update) {
for (FeedItem fi : ...
- 714
0
votes
1
answer
45
views
knowledge:articleRendererToolbar - edit link is not working
<knowledge:articleRendererToolbar articleId="{!knowledgeId}" showChatter="true"
rendered="true" canVote="false" />
Using knowledge:...
- 1,356
1
vote
0
answers
503
views
Salesforce Knowledge articles import
My company is going to switch from an old KB to Salesforce Knowledge and I was wondering what would the best way to approach the migration would be.
We're talking about something like 3000 articles, 3 ...
- 352
1
vote
0
answers
541
views
Article visibility using data categories
I am trying to hide certain articles for certain users based on the article's data category.
I've set the data category visibility to None on the user profile, user role, permission sets and even on ...
- 352
2
votes
1
answer
763
views
How do we ensure knowledge articles are not shared between communities?
I am working with an org that has two communities. Users in both communities have the ability to search for knowledge articles; however when a customer searches for an article in their community they ...
- 303
1
vote
1
answer
1k
views
How to get Sum of Knowledge Article Thumbs Up and Down Votes based on Role / Profile
Please help with the below problem:
Currently using Report on Article Vote Statistics we can get the sum of the count of thumbs up and down channel wise (Internal App, Customer etc).
Is there any ...
0
votes
1
answer
369
views
Unable to create Knowledge Article through Process builder
I was trying to create a New knowledge Article through Process builder, When a case status is set to validated.
As a part of creation We are referencing Case custom and standard fields to knowledge ...
- 468
4
votes
2
answers
3k
views
Where does like & dislikes stores when we give knowledge article feedback
When we open any knowledge article in community then at the bottom we have an option like Was this article helpful? So when we click on like or dislike then on which object that count stores.
I want ...
- 354
1
vote
1
answer
1k
views
Need to get Knowledge Record Type (How To, FAQ, etc.) using REST API?
Here's what I did so far.
I got the access token in Postman using the Connected App.
I then send a request to
/services/data/v47.0/support/knowledgeArticles
Here I could only find groupLabels and ...
- 113
2
votes
1
answer
1k
views
Where does the question & answers stored when, we use 'Ask a Question' in community
As I am using 'Customer Service' community template & where I want this community to be accessed publicly.
Also I want to post the question using 'Ask A Question' publicly. But when I use this ...
- 354
1
vote
0
answers
100
views
Show knowledge article body to unauthenticated users
I have set up a salesforce community (using customer service theme) in which there are several knowledge articles published. But the problem is only article summary, title and URL are visible to ...
- 11
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votes
0
answers
349
views
Not able to view articles in community
I have a partner community and I have done below steps as per this video-
https://www.youtube.com/watch?v=oKRFsKQCp8c&t=88s
1.Enabled Knowledge
2.Created FAQ record type for knowledge
Created ...
- 525
0
votes
2
answers
4k
views
How to create a custom lightning web component for Knowledge Articles to show article title and article body only?
I have been trying to create a lwc that will only show the article title and body within our community. so far I am running into some trouble with the lightning record view form commnd and assigning a ...
1
vote
1
answer
126
views
Lightning Knowledge Migration - No primary custom field found
I am trying to get my lightning Articles migrated from classic to lighting. Now I am trying to use the Lightning Knowledge Migration assistant to migrate the articles. I received the below error.
...
- 89
0
votes
1
answer
1k
views
Knowledge Articles in English are not visible in the community for the users with other languages
We have the community with Customer Service template setup and we use Salesforce Knowledge base.
Topics are set up in the Content Management - Topic Management and Articles are assigned in Article ...
- 546
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votes
1
answer
532
views
How to show community articles to users based on custom field in user object?
I have few articles in my salesforce community.There are four standard visibility settings in knowledge object for articles:-
Visible in Internal app.
Visible to Customer.
Visible to Partner.
...
0
votes
1
answer
30
views
How to limit Articles List results by category group
I have many Articles. They all belong two one of two Category Groups, which we will call Old and New.
I can retrieve a paginated list of public knowledge articles like
/services/data/v44.0/support/...
- 101
2
votes
2
answers
2k
views
How to update a field in a case when an article is attached?
I have a requirement to update a field in a case when an article is attached to the case.
Any advice about which object should be trigger?
We are using the lightning knowledge base.
- 31
0
votes
1
answer
150
views
how do i fetch articles from lightning knowledge on Salesforce using Native iOS Mobile SDK
In our native iOS app, I included the ServiceSDK using Cocoapods.
Referring to https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/servicesdk_ios_dev_guide....
- 113
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votes
2
answers
2k
views
What are the differences between Knowledge Article Types and Knowledge object Record Types?
I am learning about knowledge articles and came across this two.
In Setup->Quick Find, I can create a new article type, let say FAQ in Knowledge Article Types.
However, if I go to Setup->Object ...
- 123
0
votes
1
answer
58
views
Custom knowledge base: Need your views
I am working on creating custom knowledge base for one of my client. They don't want to use "Knowledge User License". I can see if we don't give "Knowledge User License" along with "Manage Article" ...
- 119
3
votes
1
answer
1k
views
How to Assign Multiple Topics to a Knowledge Article Via API or Apex
What I'm Trying to Accomplish
We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by ...
- 159
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votes
2
answers
973
views
Knowledge And Article Management Tab Visibility Deployment
I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below
While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
- 789
1
vote
1
answer
1k
views
The object you're trying to delete is in use on site SITE_NAME, which is published
I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
- 3,482
0
votes
2
answers
1k
views
Case Deflection not working in Salesforce Community
I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no articles are suggested.
In the Knowledge Settings ...
- 17
0
votes
1
answer
765
views
Not able to perform chatter post when knowledge article is published
I have written a PB on knowledge article which checks if knowledge article publication status is published then perform a simple chatter post. But what I see is the PB is not getting invoked even ...
- 124
0
votes
1
answer
257
views
Important Salesforce documentation missing regarding Lightning Knowledge
As per the Salesforce,
Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
- 426
1
vote
1
answer
2k
views
approve article before publish
I am going through an strange issue while implementing a validation rule/trigger.
i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
- 301
0
votes
1
answer
499
views
How do I filter support knowledge articles by type using REST API?
I can get a list of all articles types using
https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/
I want to get a list of articles of type Problem_Error__kav, How_To__kav only.
...
- 23
2
votes
1
answer
145
views
Unable to get Knowledge Articles for pageNumber=2 using REST API
I am able to get first page Knowledge Articles using REST API.
https://XXXX.my.salesforce.com/services/data/v44.0/support/knowledgeArticles
The result has articles for page 1
"currentPageUrl": "/...
- 23