Questions tagged [articles]

Articles capture information about your company's products and services that you want to make available in your knowledge base.

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7 views

How to delete an attachment stored in a file field in a Knowledge article?

I have inserted the attachments in the file Field of knowledge Articles through apex.Is there any way to delete those attachments stored in the file Field.I have to delete the attachments in the bulk.
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1answer
16 views

What are the differences between Knowledge Article Types and Knowledge object Record Types?

I am learning about knowledge articles and came across this two. In Setup->Quick Find, I can create a new article type, let say FAQ in Knowledge Article Types. However, if I go to Setup->Object ...
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1answer
29 views

Custom knowledge base: Need your views

I am working on creating custom knowledge base for one of my client. They don't want to use "Knowledge User License". I can see if we don't give "Knowledge User License" along with "Manage Article" ...
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11 views

Override create article / knowledge button on knowledge tab in classic

The actual challenge for me is: Pre-populate 'Article Content' field (Rich text) on load while we create knowledge from the knowledge tab. What I've tried so far : URL Hack but i did not get this ...
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5 views

Knowledge Article Embed Google Calendar Turns into Empty Div

Is there a common practice for embedding google calendar in Knowledge Article? I tried embedding the following: <div style="width: 100%"><iframe width="100%" height="600" src="https://maps....
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1answer
39 views

How to Assign Multiple Topics to a Knowledge Article Via API or Apex

What I'm Trying to Accomplish We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by related ...
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2answers
35 views

Knowledge And Article Management Tab Visibility Deployment

I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
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0answers
26 views

Image is not displaying after knowledge article migration from one org to another

I am trying to migrate knowledge articles to another org. My articles store content as HTML in Rich Text Area using source link: src="https://<MyOrg1>.content.force.com/servlet/rtaImage..." ...
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1answer
20 views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
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1answer
111 views

Case Deflection not working in Salesforce Community

I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no cases are suggested. In the Knowledge Settings I ...
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20 views

Article List Views

I have created two custom list view in knowledge article Salesforce name 'Article Submitted for Approval' and 'Has customer requirement'. Submit for approval and 'Has customer requirement ' has two ...
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1answer
103 views

Not able to perform chatter post when knowledge article is published

I have written a PB on knowledge article which checks if knowledge article publication status is published then perform a simple chatter post. But what I see is the PB is not getting invoked even ...
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1answer
94 views

Important Salesforce documentation missing regarding Lightning Knowledge

As per the Salesforce, Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
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1answer
276 views

approve article before publish

I am going through an strange issue while implementing a validation rule/trigger. i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
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1answer
45 views

How do I filter support knowledge articles by type using REST API?

I can get a list of all articles types using https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/ I want to get a list of articles of type Problem_Error__kav, How_To__kav only. ...
2
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1answer
59 views

Unable to get Knowledge Articles for pageNumber=2 using REST API

I am able to get first page Knowledge Articles using REST API. https://XXXX.my.salesforce.com/services/data/v44.0/support/knowledgeArticles The result has articles for page 1 "currentPageUrl": "/...
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0answers
25 views

How to retrieve all KB articles?

I am trying to pull all the KB articles from the DB which meet my criteria: 1) visible in pkb 2) latest version So I first pulled all the Ids without any filter: List<Id> faqIds = new List&...
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1answer
263 views

Implementation restriction - How to query KB articles in different languages?

I have a few articles in different languages in SFDC, I would like to query all of them using a single query: When I try to save this line of code: FAQ__kav faqArticles = [SELECT VersionNumber FROM ...
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1answer
85 views

Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable topics for objects for the article type/s

I tried to Add Navigational Topcs but I encountered these problem, this is already in lightning Knowledge article "Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable ...
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1answer
34 views

How to Remove Knowledge Article footernote

I have created one Article and i published successfully after i assigned that article to site using visualforce page. once i clicked that article in site it will be redirected to anther page. but that ...
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1answer
98 views

unable to delete duplicate article From Developer console Anonymous Window

My profile is System Administrator and have access knowledge object and all the permission assigned like edit,delete,view,view all. I am able to delete duplicate article manually but when i am trying ...
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3answers
691 views

can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?

i want to know weather the community user can able to view the knowledge article published . without enabling the knowledge user check box in the user details. thank you!
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1answer
332 views

Knowledge Articles in Communities Custom VF + Tabs

We are currently building a community using VF together with bootstrap to achieve the clients requirements with regards to Design. We are using KnowledgeArticles in a section and wanted to achieve the ...
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1answer
44 views

Unable to query custom article type through apex

public without sharing class COMM_Articles { @AuraEnabled public static List<COMM_Releases__kav> getFeaturesData(){ List<COMM_Releases__kav> communityArticlesList ...
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1answer
392 views

Enable Suggested article when creating case

When we create new case ,suggested articles side bar should be visible to user .We created permission set with below permissions System Permissions View Data Categories View Roles and Role Hierarchy ...
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1answer
676 views

Importing and Exporting Knowledge articles

Is there any standard way to export and import Knowledge Articles from one prod org to another prod org? also from sandbox to prod? I used Heroku app(https://kbapps.herokuapp.com) for Import and got "...
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2answers
112 views

UPDATE VIEWSTAT not working in test class

According to this Salesforce guide and this forum answer, viewstat record will be created if we use UPDATE VIEWSTAT clause at the end of the query. However its not working as expected in my Test Class....
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1answer
249 views

Napili - Article content missing from Article Content Component

I'm using the Napili template in my community and I pulled in the Article Content Component to use on my release notes page. The problem is that the content/body of the article is not showing when the ...
2
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2answers
316 views

How to know the total how many views of knowledge article by each User?

I want to know the one article how time viewed by particular one User (Total count of article view times for each User)? I need to create report for that data. My Way Answer: I gone through the ...
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1answer
26 views

Version comparison tool

Can anyone please give me an idea on how to create visualforce page for comparing two versions of an article in salesforce. PS- It should work like a diffchecker tool.
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1answer
403 views

Permission Set Object - Object Settings - Record Type not visible

I am trying to create a permission set for Knowledge Base. I have a record type and I want to use this object for assigning permissions. I have created a new permission set and when I try to add ...
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0answers
298 views

Send Notification Email with Follow Button Community Napili

Somebody can help me to understand the Follow Button on Napili Template (https://help.salesforce.com/articleView?id=rss_user_profile_follow_button_napili.htm&language=en_US&type=0). ...
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2answers
130 views

How to differentiate between Knowledge Article Types with status=In development an status=Deployed via Apex

I'm trying to fetch all article types and run SOQL on them but getting an error: The article type you are searching for has not been deployed Is there a way through SOQL or Apex through which I ...
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0answers
266 views

Editing a knowledge article in apex

I'm trying to simulate an edit on a Knowledge Article for a unit test. I'd like to edit a field such that a new KnowledgeArticleVersionHistory record is created where the EventType == 'KavRevised,' as ...
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1answer
67 views

Data Category mapping to an Account field?

I inherited this Service Cloud setup where accounts all have a picklist field called Level with options 1, 2, 3, and then there is a Data Category called Level with options Level 1, Level 2, Level 3. ...
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1answer
517 views

How to Get all Knowledge Article Types?

I am trying to create a VF page to pull all knowledge articles with few custom fields. We have 10 article types in our org. As per salesforce documentation I need to query on each article type object ...
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0answers
276 views

Error while Import - a lookup field value is not a lookup ID

I am trying to import data from .csv. I have a field which is a lookup from custom controller. When I import data into an object, all values from .csv are imported except lookup field values. I am ...
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0answers
37 views

Where can I find Apex code that would affect the body of an article?

This is a long shot, mostly because I don't know anything about Apex; please bear with me. I am inspecting someone else's system and they have a custom coded solution which involves putting an ...
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0answers
241 views

Jira integration with Salesforce Articles

I'm looking for help around Jira and Salesforce. I currently have the Service Rocket plug-in working, cloud, with articles. Below is the user story. Questions: Can the text formatting in Jira be ...
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2answers
632 views

Knowledge article-data category filtering not working with translations

I wanted to apply filter to the article type, and filtering criteria was that show only articles with data categories. So, I created the following SOQL after reviewing question: SELECT ID, Title, ...
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0answers
78 views

Salesforce base url returning upper case URL characters

I'm trying to publish Knowledge article in Salesforce with REST api call by : URL.getSalesforceBaseUrl().toExternalForm()+'/services/data/v25.0/knowledgeManagement/articleVersions/masterVersions/'+ ...
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2answers
221 views

Attempt to de-reference a null object error when logged user is not System Administrator

I am trying to get article owner name and i'm getting this error when i'm not logged in as System Administrator. I tried changing permissions but it seems like there is no solution but, running code ...
2
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2answers
253 views

One query that will work for getting Article Owners across all Knowledge article categories?

I need to query CreatedById field on Article. I tried using query from below, where 'articleId' represents 'recordId' from article page in community. SELECT CreatedById,Id FROM KnowledgeArticle where ...
1
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1answer
188 views

robots.txt for public facing knowledge articles?

Is there a way to modify or change the robots.txt for our public facing KB articles, so I can change which search engines can crawl them, etc?
1
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1answer
213 views

When you create a Public Knowledge Base article, how do you see what URL it has?

Okay, I know you can set any URL you want on the Article, i.e. "MickeyMouse", but I don't understand at all what the prefix to that URL you set will be. How do you know? Will it be: www....
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1answer
18 views

Is there some way to associate “sites” with “Articles”?

I was describing a problem to someone, and to make a long story short, they sent me a list of suggested steps which included making a site (Develop > Sites) and adding a robots.txt so that site wouldn'...
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0answers
156 views

How to know if a Knowledge Article Version is deleted?

I've deleted a Knowledge Article Type, and when I look in the KnowledgeArticleVersion object, I see all the versions of that type, with IsDeleted = false, and their ArticleType now seems to be ...
2
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1answer
308 views

Enable Article Voting for unauthenticated/guest users

How can I enable article voting for the guest users without prompting them to login. Salesforce lets guest users vote their own article without logging in. I want to implement similar kind of ...
4
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1answer
254 views

How to get all the deleted Knowledge Article in Salesforce

I already tried below query: SELECT Id, KnowledgeArticleId, Title, PublishStatus, Isdeleted FROM Help_Center__kav WHERE ...
5
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0answers
134 views

Knowledge Article Title Header shown only for the versions in the user's language

I have enabled knowledge base for the communities. The template community that I am using, is Napilii template. I am configuring the layout of the article detail page where the core component, is the ...