Questions tagged [articles]
Articles capture information about your company's products and services that you want to make available in your knowledge base.
139
questions
0
votes
1answer
8 views
How to limit Articles List results by category group
I have many Articles. They all belong two one of two Category Groups, which we will call Old and New.
I can retrieve a paginated list of public knowledge articles like
/services/data/v44.0/support/...
0
votes
2answers
62 views
How to update a field in a case when an article is attached?
I have a requirement to update a field in a case when an article is attached to the case.
Any advice about which object should be trigger?
We are using the lightning knowledge base.
0
votes
0answers
11 views
How to allow agents to write a knowledge article without using the master language?
I had a requirement to set up the multilingual knowledge base with English, German and Italian. After complete this i got a question in order to know if the agents can write an article only in German ...
0
votes
1answer
45 views
how do i fetch articles from lightning knowledge on Salesforce using Native iOS Mobile SDK
In our native iOS app, I included the ServiceSDK using Cocoapods.
Referring to https://developer.salesforce.com/docs/atlas.en-us.noversion.service_sdk_ios.meta/service_sdk_ios/servicesdk_ios_dev_guide....
0
votes
0answers
9 views
Need to update a custom field for published knowledge article
Is their any way to update the published knowledge article without creating draft articles. We have a custom field (Date custom field) that needs to be updated (mass update) with the publication ...
0
votes
0answers
30 views
Show Knowledge Article for the specific profile
I need help for the Knowledge Article Visibility.
I have 1 Knowledge licence and I want to categorized those Article base on the User Profiles, I am using "Default Data Category Visibility" setting ...
0
votes
0answers
17 views
How to delete an attachment stored in a file field in a Knowledge article?
I have inserted the attachments in the file Field of knowledge Articles through apex.Is there any way to delete those attachments stored in the file Field.I have to delete the attachments in the bulk.
0
votes
1answer
42 views
What are the differences between Knowledge Article Types and Knowledge object Record Types?
I am learning about knowledge articles and came across this two.
In Setup->Quick Find, I can create a new article type, let say FAQ in Knowledge Article Types.
However, if I go to Setup->Object ...
0
votes
1answer
33 views
Custom knowledge base: Need your views
I am working on creating custom knowledge base for one of my client. They don't want to use "Knowledge User License". I can see if we don't give "Knowledge User License" along with "Manage Article" ...
0
votes
0answers
18 views
Override create article / knowledge button on knowledge tab in classic
The actual challenge for me is: Pre-populate 'Article Content' field (Rich text) on load while we create knowledge from the knowledge tab.
What I've tried so far :
URL Hack but i did not get this ...
0
votes
0answers
11 views
Knowledge Article Embed Google Calendar Turns into Empty Div
Is there a common practice for embedding google calendar in Knowledge Article?
I tried embedding the following:
<div style="width: 100%"><iframe width="100%" height="600" src="https://maps....
2
votes
1answer
95 views
How to Assign Multiple Topics to a Knowledge Article Via API or Apex
What I'm Trying to Accomplish
We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by related ...
0
votes
2answers
60 views
Knowledge And Article Management Tab Visibility Deployment
I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below
While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
0
votes
0answers
54 views
Image is not displaying after knowledge article migration from one org to another
I am trying to migrate knowledge articles to another org. My articles store content as HTML in Rich Text Area using source link:
src="https://<MyOrg1>.content.force.com/servlet/rtaImage..."
...
0
votes
1answer
42 views
The object you're trying to delete is in use on site SITE_NAME, which is published
I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
0
votes
2answers
209 views
Case Deflection not working in Salesforce Community
I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no articles are suggested.
In the Knowledge Settings ...
0
votes
0answers
21 views
Article List Views
I have created two custom list view in knowledge article Salesforce name 'Article Submitted for Approval' and 'Has customer requirement'.
Submit for approval and 'Has customer requirement ' has two ...
0
votes
1answer
170 views
Not able to perform chatter post when knowledge article is published
I have written a PB on knowledge article which checks if knowledge article publication status is published then perform a simple chatter post. But what I see is the PB is not getting invoked even ...
0
votes
1answer
138 views
Important Salesforce documentation missing regarding Lightning Knowledge
As per the Salesforce,
Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
1
vote
1answer
388 views
approve article before publish
I am going through an strange issue while implementing a validation rule/trigger.
i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
0
votes
1answer
54 views
How do I filter support knowledge articles by type using REST API?
I can get a list of all articles types using
https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/
I want to get a list of articles of type Problem_Error__kav, How_To__kav only.
...
2
votes
1answer
71 views
Unable to get Knowledge Articles for pageNumber=2 using REST API
I am able to get first page Knowledge Articles using REST API.
https://XXXX.my.salesforce.com/services/data/v44.0/support/knowledgeArticles
The result has articles for page 1
"currentPageUrl": "/...
1
vote
0answers
25 views
How to retrieve all KB articles?
I am trying to pull all the KB articles from the DB which meet my criteria:
1) visible in pkb
2) latest version
So I first pulled all the Ids without any filter:
List<Id> faqIds = new List&...
1
vote
1answer
115 views
Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable topics for objects for the article type/s
I tried to Add Navigational Topcs but I encountered these problem, this is already in lightning Knowledge article "Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable ...
2
votes
1answer
39 views
How to Remove Knowledge Article footernote
I have created one Article and i published successfully after i assigned that article to site using visualforce page. once i clicked that article in site it will be redirected to anther page. but that ...
0
votes
1answer
128 views
unable to delete duplicate article From Developer console Anonymous Window
My profile is System Administrator and have access knowledge object and all the permission assigned like edit,delete,view,view all. I am able to
delete duplicate article manually but when i am trying ...
0
votes
3answers
1k views
can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?
i want to know weather the community user can able to view the knowledge article published .
without enabling the knowledge user check box in the user details.
thank you!
1
vote
1answer
389 views
Knowledge Articles in Communities Custom VF + Tabs
We are currently building a community using VF together with bootstrap to achieve the clients requirements with regards to Design. We are using KnowledgeArticles in a section and wanted to achieve the ...
0
votes
1answer
44 views
Unable to query custom article type through apex
public without sharing class COMM_Articles {
@AuraEnabled
public static List<COMM_Releases__kav> getFeaturesData(){
List<COMM_Releases__kav> communityArticlesList ...
1
vote
1answer
519 views
Enable Suggested article when creating case
When we create new case ,suggested articles side bar should be visible to user .We created permission set with below permissions
System Permissions
View Data Categories
View Roles and Role Hierarchy
...
3
votes
2answers
130 views
UPDATE VIEWSTAT not working in test class
According to this Salesforce guide and this forum answer, viewstat record will be created if we use UPDATE VIEWSTAT clause at the end of the query. However its not working as expected in my Test Class....
1
vote
1answer
279 views
Napili - Article content missing from Article Content Component
I'm using the Napili template in my community and I pulled in the Article Content Component to use on my release notes page. The problem is that the content/body of the article is not showing when the ...
2
votes
2answers
446 views
How to know the total how many views of knowledge article by each User?
I want to know the one article how time viewed by particular one User (Total count of article view times for each User)? I need to create report for that data.
My Way Answer:
I gone through the ...
0
votes
1answer
28 views
Version comparison tool
Can anyone please give me an idea on how to create visualforce page for comparing two versions of an article in salesforce.
PS- It should work like a diffchecker tool.
0
votes
1answer
473 views
Permission Set Object - Object Settings - Record Type not visible
I am trying to create a permission set for Knowledge Base. I have a record type and I want to use this object for assigning permissions.
I have created a new permission set and when I try to add ...
0
votes
0answers
336 views
Send Notification Email with Follow Button Community Napili
Somebody can help me to understand the Follow Button on Napili Template
(https://help.salesforce.com/articleView?id=rss_user_profile_follow_button_napili.htm&language=en_US&type=0).
...
0
votes
2answers
143 views
How to differentiate between Knowledge Article Types with status=In development an status=Deployed via Apex
I'm trying to fetch all article types and run SOQL on them but getting an error:
The article type you are searching for has not been deployed
Is there a way through SOQL or Apex through which I ...
0
votes
0answers
316 views
Editing a knowledge article in apex
I'm trying to simulate an edit on a Knowledge Article for a unit test. I'd like to edit a field such that a new KnowledgeArticleVersionHistory record is created where the EventType == 'KavRevised,' as ...
0
votes
1answer
80 views
Data Category mapping to an Account field?
I inherited this Service Cloud setup where accounts all have a picklist field called Level with options 1, 2, 3, and then there is a Data Category called Level with options Level 1, Level 2, Level 3.
...
0
votes
1answer
575 views
How to Get all Knowledge Article Types?
I am trying to create a VF page to pull all knowledge articles with few custom fields.
We have 10 article types in our org.
As per salesforce documentation I need to query on each article type object ...
0
votes
0answers
358 views
Error while Import - a lookup field value is not a lookup ID
I am trying to import data from .csv.
I have a field which is a lookup from custom controller.
When I import data into an object, all values from .csv are imported except lookup field values.
I am ...
0
votes
0answers
38 views
Where can I find Apex code that would affect the body of an article?
This is a long shot, mostly because I don't know anything about Apex; please bear with me.
I am inspecting someone else's system and they have a custom coded solution which involves putting an ...
0
votes
0answers
275 views
Jira integration with Salesforce Articles
I'm looking for help around Jira and Salesforce. I currently have the Service Rocket plug-in working, cloud, with articles. Below is the user story.
Questions:
Can the text formatting in Jira be ...
1
vote
2answers
690 views
Knowledge article-data category filtering not working with translations
I wanted to apply filter to the article type, and filtering criteria was that
show only articles with data categories. So, I created the following SOQL after reviewing question:
SELECT ID, Title, ...
1
vote
0answers
84 views
Salesforce base url returning upper case URL characters
I'm trying to publish Knowledge article in Salesforce with REST api call by :
URL.getSalesforceBaseUrl().toExternalForm()+'/services/data/v25.0/knowledgeManagement/articleVersions/masterVersions/'+ ...
0
votes
2answers
246 views
Attempt to de-reference a null object error when logged user is not System Administrator
I am trying to get article owner name and i'm getting this error when i'm not logged in as System Administrator. I tried changing permissions but it seems like there is no solution but, running code ...
2
votes
2answers
278 views
One query that will work for getting Article Owners across all Knowledge article categories?
I need to query CreatedById field on Article. I tried using query from below, where 'articleId' represents 'recordId' from article page in community.
SELECT CreatedById,Id FROM KnowledgeArticle where ...
1
vote
1answer
223 views
robots.txt for public facing knowledge articles?
Is there a way to modify or change the robots.txt for our public facing KB articles, so I can change which search engines can crawl them, etc?
1
vote
1answer
262 views
When you create a Public Knowledge Base article, how do you see what URL it has?
Okay, I know you can set any URL you want on the Article, i.e. "MickeyMouse", but I don't understand at all what the prefix to that URL you set will be. How do you know? Will it be:
www....
1
vote
1answer
20 views
Is there some way to associate “sites” with “Articles”?
I was describing a problem to someone, and to make a long story short, they sent me a list of suggested steps which included making a site (Develop > Sites) and adding a robots.txt so that site wouldn'...
