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Questions tagged [articles]

Articles capture information about your company's products and services that you want to make available in your knowledge base.

2
votes
1answer
23 views

How to Assign Multiple Topics to a Knowledge Article Via API or Apex

What I'm Trying to Accomplish We are trying to import all of our self help documentation (held on another website) into our SalesForce knowledge base. Our self help "articles" are grouped by related ...
0
votes
2answers
28 views

Knowledge And Article Management Tab Visibility Deployment

I have enabled Lightning Knowledge post which I see two entries for Knowledge Tab Visibility in UI as highlighted below While I see only one Entry for knowledge Tab Visibility under the Admin.profile ...
0
votes
0answers
18 views

Image is not displaying after knowledge article migration from one org to another

I am trying to migrate knowledge articles to another org. My articles store content as HTML in Rich Text Area using source link: src="https://<MyOrg1>.content.force.com/servlet/rtaImage..." ...
0
votes
1answer
13 views

The object you're trying to delete is in use on site SITE_NAME, which is published

I've created a Sandbox to begin the unfortunately tedious process of migrating to Lightning Knowledge. To do this, Salesforce requires that we merge all existing Knowledge Articles into a single ...
0
votes
1answer
74 views

Case Deflection not working in Salesforce Community

I have set up Knowledge and a community page containing the Contact Support Form and Case Deflection components. However when typing in the form, no cases are suggested. In the Knowledge Settings I ...
0
votes
0answers
20 views

Article List Views

I have created two custom list view in knowledge article Salesforce name 'Article Submitted for Approval' and 'Has customer requirement'. Submit for approval and 'Has customer requirement ' has two ...
0
votes
1answer
67 views

Not able to perform chatter post when knowledge article is published

I have written a PB on knowledge article which checks if knowledge article publication status is published then perform a simple chatter post. But what I see is the PB is not getting invoked even ...
0
votes
1answer
76 views

Important Salesforce documentation missing regarding Lightning Knowledge

As per the Salesforce, Enabling Lightning Knowledge changes your Org's Data Model to use Record Types rather than Article Types. Orgs with multiple articles types require data migration to ...
0
votes
1answer
222 views

approve article before publish

I am going through an strange issue while implementing a validation rule/trigger. i want to check if article are in approved status (custom field) before it can be publish. i don't want to allow a ...
0
votes
1answer
38 views

How do I filter support knowledge articles by type using REST API?

I can get a list of all articles types using https://xx.my.salesforce.com/services/data/v44.0/support/knowledgeArticles/ I want to get a list of articles of type Problem_Error__kav, How_To__kav only. ...
2
votes
1answer
54 views

Unable to get Knowledge Articles for pageNumber=2 using REST API

I am able to get first page Knowledge Articles using REST API. https://XXXX.my.salesforce.com/services/data/v44.0/support/knowledgeArticles The result has articles for page 1 "currentPageUrl": "/...
1
vote
0answers
24 views

How to retrieve all KB articles?

I am trying to pull all the KB articles from the DB which meet my criteria: 1) visible in pkb 2) latest version So I first pulled all the Ids without any filter: List<Id> faqIds = new List&...
0
votes
1answer
199 views

Implementation restriction - How to query KB articles in different languages?

I have a few articles in different languages in SFDC, I would like to query all of them using a single query: When I try to save this line of code: FAQ__kav faqArticles = [SELECT VersionNumber FROM ...
1
vote
1answer
72 views

Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable topics for objects for the article type/s

I tried to Add Navigational Topcs but I encountered these problem, this is already in lightning Knowledge article "Assigning the topics you've selected ins't allowed. A Salesforce Admin must enable ...
2
votes
1answer
31 views

How to Remove Knowledge Article footernote

I have created one Article and i published successfully after i assigned that article to site using visualforce page. once i clicked that article in site it will be redirected to anther page. but that ...
0
votes
0answers
24 views

Salesforce Napili template, Follow article button, chatter feed when a new article version is published

If i start following an article on a salesforce community page. Question is: When a new version of the same article is published, will it appear in the Community "Feed" under "My profile" I have ...
0
votes
1answer
76 views

unable to delete duplicate article From Developer console Anonymous Window

My profile is System Administrator and have access knowledge object and all the permission assigned like edit,delete,view,view all. I am able to delete duplicate article manually but when i am trying ...
0
votes
0answers
318 views

How do I make Knowledge Articles visible to the public in a community?

I'm having a tough time making Knowledge Articles show up in the public facing side of my community. I want it to show up with the topics as well as in the search results. If a user is logged in, it ...
0
votes
3answers
534 views

can the end user can view the knowledge articles published in the sales force? without the checkbox enabled in the user settings?

i want to know weather the community user can able to view the knowledge article published . without enabling the knowledge user check box in the user details. thank you!
1
vote
1answer
292 views

Knowledge Articles in Communities Custom VF + Tabs

We are currently building a community using VF together with bootstrap to achieve the clients requirements with regards to Design. We are using KnowledgeArticles in a section and wanted to achieve the ...
0
votes
1answer
44 views

Unable to query custom article type through apex

public without sharing class COMM_Articles { @AuraEnabled public static List<COMM_Releases__kav> getFeaturesData(){ List<COMM_Releases__kav> communityArticlesList ...
1
vote
1answer
333 views

Enable Suggested article when creating case

When we create new case ,suggested articles side bar should be visible to user .We created permission set with below permissions System Permissions View Data Categories View Roles and Role Hierarchy ...
0
votes
1answer
601 views

Importing and Exporting Knowledge articles

Is there any standard way to export and import Knowledge Articles from one prod org to another prod org? also from sandbox to prod? I used Heroku app(https://kbapps.herokuapp.com) for Import and got "...
3
votes
2answers
103 views

UPDATE VIEWSTAT not working in test class

According to this Salesforce guide and this forum answer, viewstat record will be created if we use UPDATE VIEWSTAT clause at the end of the query. However its not working as expected in my Test Class....
1
vote
1answer
235 views

Napili - Article content missing from Article Content Component

I'm using the Napili template in my community and I pulled in the Article Content Component to use on my release notes page. The problem is that the content/body of the article is not showing when the ...
2
votes
2answers
260 views

How to know the total how many views of knowledge article by each User?

I want to know the one article how time viewed by particular one User (Total count of article view times for each User)? I need to create report for that data. My Way Answer: I gone through the ...
0
votes
1answer
26 views

Version comparison tool

Can anyone please give me an idea on how to create visualforce page for comparing two versions of an article in salesforce. PS- It should work like a diffchecker tool.
0
votes
1answer
368 views

Permission Set Object - Object Settings - Record Type not visible

I am trying to create a permission set for Knowledge Base. I have a record type and I want to use this object for assigning permissions. I have created a new permission set and when I try to add ...
0
votes
0answers
279 views

Send Notification Email with Follow Button Community Napili

Somebody can help me to understand the Follow Button on Napili Template (https://help.salesforce.com/articleView?id=rss_user_profile_follow_button_napili.htm&language=en_US&type=0). ...
0
votes
2answers
117 views

How to differentiate between Knowledge Article Types with status=In development an status=Deployed via Apex

I'm trying to fetch all article types and run SOQL on them but getting an error: The article type you are searching for has not been deployed Is there a way through SOQL or Apex through which I ...
0
votes
0answers
245 views

Editing a knowledge article in apex

I'm trying to simulate an edit on a Knowledge Article for a unit test. I'd like to edit a field such that a new KnowledgeArticleVersionHistory record is created where the EventType == 'KavRevised,' as ...
0
votes
1answer
61 views

Data Category mapping to an Account field?

I inherited this Service Cloud setup where accounts all have a picklist field called Level with options 1, 2, 3, and then there is a Data Category called Level with options Level 1, Level 2, Level 3. ...
0
votes
1answer
464 views

How to Get all Knowledge Article Types?

I am trying to create a VF page to pull all knowledge articles with few custom fields. We have 10 article types in our org. As per salesforce documentation I need to query on each article type object ...
0
votes
0answers
236 views

Error while Import - a lookup field value is not a lookup ID

I am trying to import data from .csv. I have a field which is a lookup from custom controller. When I import data into an object, all values from .csv are imported except lookup field values. I am ...
0
votes
0answers
37 views

Where can I find Apex code that would affect the body of an article?

This is a long shot, mostly because I don't know anything about Apex; please bear with me. I am inspecting someone else's system and they have a custom coded solution which involves putting an ...
0
votes
0answers
232 views

Jira integration with Salesforce Articles

I'm looking for help around Jira and Salesforce. I currently have the Service Rocket plug-in working, cloud, with articles. Below is the user story. Questions: Can the text formatting in Jira be ...
1
vote
2answers
580 views

Knowledge article-data category filtering not working with translations

I wanted to apply filter to the article type, and filtering criteria was that show only articles with data categories. So, I created the following SOQL after reviewing question: SELECT ID, Title, ...
1
vote
0answers
75 views

Salesforce base url returning upper case URL characters

I'm trying to publish Knowledge article in Salesforce with REST api call by : URL.getSalesforceBaseUrl().toExternalForm()+'/services/data/v25.0/knowledgeManagement/articleVersions/masterVersions/'+ ...
0
votes
2answers
203 views

Attempt to de-reference a null object error when logged user is not System Administrator

I am trying to get article owner name and i'm getting this error when i'm not logged in as System Administrator. I tried changing permissions but it seems like there is no solution but, running code ...
2
votes
2answers
225 views

One query that will work for getting Article Owners across all Knowledge article categories?

I need to query CreatedById field on Article. I tried using query from below, where 'articleId' represents 'recordId' from article page in community. SELECT CreatedById,Id FROM KnowledgeArticle where ...
1
vote
1answer
177 views

robots.txt for public facing knowledge articles?

Is there a way to modify or change the robots.txt for our public facing KB articles, so I can change which search engines can crawl them, etc?
1
vote
1answer
186 views

When you create a Public Knowledge Base article, how do you see what URL it has?

Okay, I know you can set any URL you want on the Article, i.e. "MickeyMouse", but I don't understand at all what the prefix to that URL you set will be. How do you know? Will it be: www....
1
vote
1answer
18 views

Is there some way to associate “sites” with “Articles”?

I was describing a problem to someone, and to make a long story short, they sent me a list of suggested steps which included making a site (Develop > Sites) and adding a robots.txt so that site wouldn'...
0
votes
0answers
131 views

How to know if a Knowledge Article Version is deleted?

I've deleted a Knowledge Article Type, and when I look in the KnowledgeArticleVersion object, I see all the versions of that type, with IsDeleted = false, and their ArticleType now seems to be ...
2
votes
1answer
277 views

Enable Article Voting for unauthenticated/guest users

How can I enable article voting for the guest users without prompting them to login. Salesforce lets guest users vote their own article without logging in. I want to implement similar kind of ...
4
votes
1answer
242 views

How to get all the deleted Knowledge Article in Salesforce

I already tried below query: SELECT Id, KnowledgeArticleId, Title, PublishStatus, Isdeleted FROM Help_Center__kav WHERE ...
5
votes
0answers
130 views

Knowledge Article Title Header shown only for the versions in the user's language

I have enabled knowledge base for the communities. The template community that I am using, is Napilii template. I am configuring the layout of the article detail page where the core component, is the ...
3
votes
1answer
263 views

How do I show related articles for knowledge articles (not via Smartlink)?

I am trying to display related articles for knowledge articles. e.g. Customer opens an article about Dogs. Links to articles about Dog nutrition and dog leashes are automatically displayed. Is ...
0
votes
1answer
168 views

Knowledge Articles Scheduled Publication - What is the exact time?

I am interested to know the exact time of the article publication, after we schedule it from the Article Management Tab. I haven't been able to find any documentation of this detail. To help you ...
1
vote
1answer
81 views

Knowledge and articles in naplili template community

we are facing below few problems using napili template for community. Knowledge is enabled ,yet we are not able to see "article type" object/setting anywhere in the system for system admin. We ...