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I have a Customer who has signed up for an event and want to send an Email 2 days before the event happens. The event data is in the Journey Data. However when I come to make a Wait Activity, I can only choose attributes from Contact Data. Since there's a 1:N relationship between Contact and Event Attendance I can't use the Event date from that relationship. If there are multiple events it will chose the wrong one.

How do I access the attributes from the Data Extension that starts the Journey from a Wait Activity?

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  • Attribute to Attribute comparison may help here. See help.salesforce.com/s/…
    – François Perret
    Commented Aug 23, 2022 at 9:58
  • You should be able to use a date from journey data in a wait step, is the field a date field type?
    – EazyE
    Commented Aug 23, 2022 at 12:25

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Resolved this, in the end it appeared the DE selected for entry has been corrupted somehow - the name was corrupted on Journey Builder itself. This for some reason caused Journey attributes to be available in Decision Splits but not Wait Activities.

Re-saving the overall journey and ensuring the DE appeared correctly fixed this. Journey attributes available in Wait Activity again..

Thanks

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