I have created an Automation and Journey Builder Customer Journey.
What I want to happen is 3 days before a Due Date I would like to send a reminder to the customer.
Daily at 7:55 Automation Studio populates a data extension with up to date data from Salesforce. The Due Date field is included in this data extension and the Journey has the automation as the entry audience.
At the first wait activity, by attribute (no end time set), the email is not sending to the related Contact.
- Today's Date = Date Automation Studio Runs 4/10/2017
- Due Date = 07/10/2017 (also tried with 08/10/2017)
What should I be aware of when using Automation Studio and a Wait activity together? Has anyone else had issues with wait activities not sending?