5
votes
Accepted
How can I make calls related to a case display in its Chatter feed?
You can do this in Apex if you fill out all the right fields.
Task t = new task(
WhatId = someCase.Id, // Case to log against
CallObject = 'Call Center To Log To', // Gotten from CallCenter ...
- 502k
4
votes
Accepted
Is it possible to modify the Activity Timeline icons?
How do I get this icon as well? what are the settings?
The icon becomes a call icon when the Call fields are populated (CallObject, CallDuration, CallType), as described in an earlier answer of mine. ...
- 502k
3
votes
How to rename "Log a Call" to something like "Notes"
As it is a standard Action we cannot rename it. But you can create an action of type "log a call " and add all the fields required and add that to the pagelayout and remove log a call from ...
- 3,378
2
votes
Customize Log a Call
This is possible by editing the layout for the Log a Call Global Action.
To edit this, you can navigate to Setup > Global Actions > Layout (next to the Log a Call action). From there you can ...
- 2,487
2
votes
How can I make calls related to a case display in its Chatter feed?
There doesn't seem to be a way to create a "Call logged" feed item on the Case, if you are not creating it from UI (or logged through CTI calls, details below).
Based on some quick tests below are ...
- 30.7k
1
vote
Activities not showing up to related custom object
Only activities related to an application appear over your second screenshot and not the activities related to Opportunity if the related to field value is not explicitly changed by user.
Basically, ...
- 85
1
vote
Accepted
How to include reminder in custom visualforce page
On Salesforce UI, it is displayed in 2 fields which is Date and Time drop-down. You will have to use ReminderDateTime field to be bind in your VF page. Make sure IsReminderSet to true.
Something like ...
- 1,737
1
vote
Set TaskSubtype=Call by URL Custom Log a Call
Setting fields via URL hacking requires matching the URL param to the field's id (as defined in the HTML)
For Task.TaskSubtype, this can be seen by using your browser's developer tools:
<select id=&...
- 73.3k
1
vote
Accepted
Lightning - Cases: Activity History Missing 'Log a call' and 'Email' buttons
Cases by default have a feed-based style layout which essentially means the actions will show up in chatter, not in the top right corner as you might expect with other layouts.
It's a bit of a ...
- 36
1
vote
Is it possible to modify the Activity Timeline icons?
I believe the field that actually needs to be filled on the task is SubType.
I filled that field, but not CallObject, CallDuration, or CallType, and the icon changed to the blue call icon.
- 11
Only top scored, non community-wiki answers of a minimum length are eligible