13
votes
Accepted
Confused: Lightning Service Console only for Salesforce Classic?
I believe you've stumbled into a web of overloaded terminology and recent release changes. Here's a bit of history of the console naming and current state of affairs that I hope clears it up.
Before ...
- 1,328
11
votes
Accepted
Contact Data Decision Split for synchronized Salesforce DE leads to wrong path
Debugging results (together with Salesforce):
I debugged this issue together with Dave Hacker, who is Sr. Technical Product Manager, Data Products at Salesforce Marketing Cloud. Concluding our ...
7
votes
what is difference between caseteams and queues?
A case team is simply a group of individuals working on a case; there are multiple people involved in the resolution of the case. For example, a case might need a service tech to take care of the ...
- 461k
6
votes
Accepted
Service Cloud - Free developer edition - Where do I find?
You can follow below steps
Go to Setup -> Apps -> New
Select Console app type
Add tabs for console app.
Select Profile whom you want to make that visible
App will be available in app menu
- 10.4k
6
votes
How to sync (bi-directional) a field between service cloud and marketing cloud
There is no possibility of using the native connector for performing a two-way sync. Data from your Sales/Service Cloud will only be synced to Synchronised Data Extensions in Marketing Cloud. You have,...
- 19.1k
6
votes
Accepted
Pass line break to Long Text Field from Journey Builder
Instead of using HTML, you should use newline and carriage return:
Concat("Example: ", @field1, "\r\n", "Example: ", @field2, "\r\n")
- 19.1k
5
votes
How Get Parent Field in Attachment?
There is a feature you can use in your own orgs, via a pilot feature, called TYPEOF, that allows you to get a parent field for a concrete type.
That query looks like this:
SELECT Id, Name,
TYPEOF ...
- 461k
5
votes
Accepted
Update Completion Dates of CaseMilestone
You need to make sure you update the CaseMilestone before the case saves as closed. The milestone must already be closed when the case is closed. Use a before update trigger on your case, and make ...
- 4,986
5
votes
Accepted
Salesforce: Log in as other user
Please follow below instructions to Enable the "Organization Admins Can Login as Any User" feature:
Enable the "Organization Admins Can Login as Any User" feature
With this feature enabled, ...
- 13.5k
5
votes
Marketing Cloud SMS to Service Cloud Case
Maybe this will help someone else, as I had some trouble to find this in the documentation.
If you want to save or further process an inbound SMS, you can use MSG(01) variable. Help (https://...
- 220
4
votes
Accepted
Report/Query to find all "Service Cloud User" in the system
For a report I found this suggestion from a PM on the idea posted here...
For internal license usage, edit a report type based on Users and in
the page layout, add a field lookup following this ...
- 10.5k
4
votes
Is there a way to prevent Salesforce from adding a Thread Id to my support emails?
The settings are under case - email to case:
Then in the section there are two checkboxes which define if the thread id is shown in the subject and/or body of the email:
Just as an aside you can ...
- 5,275
4
votes
Accepted
Enabling social customer service in Developer Edition
@Rohit,
Salesforce will not enable these features on Developer orgs as Radian6 is only available as a paid for product with no equivalent for Dev orgs. The free listeners for two social accounts on ...
- 5,063
4
votes
How to tell how many custom objects you can create?
On Enterprise Edition you have up to 200 Custom Objects permitted with up to 500 fields per object.
With the Service Cloud licence this is not changed, but you need a Service Cloud licence for every ...
- 5,063
4
votes
Accepted
How to deal with caseTeamMember Trigger
As a workaround, You can create a custom VF page which will take input from the user to add the members to a case and use it as List button. In the controller, You can validate the details before ...
- 14.3k
4
votes
Accepted
Attach email and reply in same thread to case using flow
I have done a similar kind of thing long time back using email template. I guess it will work for flow as well. You need to generate the reference id and attach in your email subject. Also, add that ...
- 2,943
3
votes
Accepted
Cases relationship in salesforce?
Cases can't have links to Opportunity Line Items directly. However, there are two fields you can expose, Asset and Product, which allows you to link to a specific product, or an asset, which is an ...
- 461k
3
votes
Accepted
How to minimize execution time while executing a test class with bulk(200) insert and update
Test class execution time depends on below points:
Logic by which you are preparing your data for test class.
Triggers execution time when you create test data.
Class logic for which you are doing ...
- 1,040
3
votes
How to remove Open CTI VF softphone page from salesforce left side
Call center users will always see the softphone in the Salesforce Classic UI. The only way to stop displaying the softphone on those pages is to remove the user from the call center.
https://help....
- 1,328
3
votes
Accepted
Salesforce Email Quick action not shown in Case Feed View
Finally i found the Answer -
We need to change "Email Deliverability" Settings to "All Emails" instead of System Emails or No Access.
- 518
3
votes
Accepted
manual sharing in partner community
You can't share an opportunity with a user you don't have permission to see can you? If your Partner Portal Users aren't visible to one another, then manual sharing isn't going to work for them. You'...
- 40.7k
3
votes
Salesforce: Log in as other user
Verify if that user is active by navigating to Setup > Administration Setup > Manage Users > Users. Locate your user in list and verify Active column is checked.
Verify if user has granted you login ...
- 777
3
votes
Accepted
How can we maintain access to the creator a Case at all times, even when its owner has been changed to Queue
You should leverage Case Team functionality.
Basically, whenever Case ownership changes you should add the user to a case team as member and provide read/write access to that user.
Here is the ...
- 35.7k
3
votes
UPDATE VIEWSTAT not working in test class
This is probably covered as a known limitation of unit testing. As mentioned in Isolation of Test Data from Organization Data in Unit Tests:
There might be some cases where you can’t create certain ...
- 461k
3
votes
Accepted
Why should a Sharing and Visibility Designer split an account instead of reviewing the sharing rules for a UNABLE_TO_LOCK_ROW error?
I think I have to try to tackle this one because I passed that exam this morning!
There's two layers, I think, to this sample question. One is that Salesforce is trying to see whether you're able to ...
- 90.1k
3
votes
Accepted
Rest api version v45.0 not working
v45 is Spring 19. If your org is not on Spring 19 you won't be able to access v45 API.
A quick way to see the which version your org is to just log in and see the loading animation.
If this is the ...
- 35.6k
3
votes
Accepted
Synchronize MobleConnect Opt-in/Opt-out with Sales Cloud or Service Cloud
Run a script in Automation Studio in SSJS:
<script runat="server">
Platform.Function.TreatAsContent(Platform.Function.ContentAreaByName("contentarea"))
</script>
Then in the Content Area,...
- 4,630
3
votes
Accepted
Using just Marketing Cloud and Service Cloud - to have the same contacts, do I need Sales cloud?
Synchronized Data Sources work with the Sales or Service Clouds. So you do not need to have both.
Documentation on Synchronized Objects can be found here: Synchronized Data Sources
- 1,265
3
votes
Accepted
Facebook to Salesforce Sales cloud / Service cloud Integration
First of all, depending on what actions you would like to take with those leads, remember that some form of consent is needed in order to send them an email, etc. Grabbing everyone who liked your fan ...
- 13.7k
Only top scored, non community-wiki answers of a minimum length are eligible