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UNKNOWN_EXCEPTION: An unexpected error occurred. Please include the ErrorId if you contact support: 160204114-1077924 (-725360719) [duplicate]

I encountered an error today while attempting to use the 'Log a Call' button on the lead object. Can you please help me figure out this problem?
Shruti Saran's user avatar
0 votes
1 answer
279 views

Log a Call versus Task - Salesforce Flow Update

I am working on a flow to update various custom objects in our Org when a certain Call (Log a call) has specific dispositions. I am working in Sandbox so some of our features are not active (such as ...
Anne Jessup's user avatar
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1 answer
287 views

Is it possible for the "log a call" task to automatically open up when agents receive or make AWS call?

My instance is currently using Amazon Connect as our phone system. I am trying to have the "log a call" task automatically open up when an agent is either making or receiving a call like in ...
ferguimara's user avatar
1 vote
1 answer
710 views

How to rename "Log a Call" to something like "Notes"

Seems like such a simple task but I cannot figure out how to just rename the Log a Call tab on the contact lightning page to Notes. Any insight into how to do this? Thanks.
Bill Woodson's user avatar
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1 answer
471 views

Set TaskSubtype=Call by URL Custom Log a Call

The standard "Log a call" is: I have a custom "Log a Call" button on Lead Object, This is de URL: /00T/e?title=Call&who_id={!Lead.Id}&tsk5=Call&tsk4={!TODAY()}&...
Ernesto Truyen's user avatar
1 vote
1 answer
992 views

Lightning - Cases: Activity History Missing 'Log a call' and 'Email' buttons

1)On the Cases object page layout, I've added the related list Activity History. 2)In the page layout, I've opened the wrench on the related list and made sure the buttons for 'Log a Call' and 'Email' ...
mels.c's user avatar
  • 23
5 votes
2 answers
2k views

Is it possible to modify the Activity Timeline icons?

In my org, when I create a new type of an activity: Log a call It is shown like this in the activity time line: the icon looks like a task, but type is: Call I see in other orgs, that this icon ...
Saariko's user avatar
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0 votes
1 answer
379 views

Formula Field on Log a Call Global Action Layout

I want to add an image to the Log a Call layout to represent how the call went. I've created a custom picklist field and then a custom formula field on the Actions object. However, when I open the Log ...
Amanda's user avatar
  • 1
0 votes
1 answer
241 views

opencti - create a Call Log record against an account

I'm using opencti and trying to create a call log at the end of the call. All of the samples have the call log created as a 'task' but this doesn't actually make much sense (as its a log of a call ...
Brett's user avatar
  • 1
7 votes
2 answers
2k views

How can I make calls related to a case display in its Chatter feed?

I am using the Service Console in Lightning Experience, and using the Chatter Feed component on the Case layout to display updates to the Case. If I use the "Log a Call" Quick Action from the Chatter ...
Rob's user avatar
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0 votes
1 answer
495 views

Mirroring Log a Call From Classic UI to Lightning

Someone recently brought a request to my attention, to help with transitioning from classic to lightning. They're wondering if we're able to mirror the formatting/layout/fields available when using ...
Devin Pearman's user avatar
1 vote
0 answers
35 views

No Due Date Populated in Sandbox and Production

When creating Log a Call activity in Opportunity Object in Lightning,the due date gets displayed with Today's date in Developer org.,wherein it gets displayed as "No Due Date" in Sandbox and ...
jayasuriya janarthan's user avatar
0 votes
1 answer
310 views

How to include reminder in custom visualforce page

I am working on a visualforce page with custom pop & other requirements. But I am not able to include the remainder time field. Now I am able to include remainderset checkbox. But how to add the ...
Pavan tej's user avatar
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