Questions tagged [casemilestone]
Represents a milestone (required step in a customer support process) on a Case.
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How to track SLA/OLA for different processes in Salesforce?
I need the assistance on the below requirement.
Assume we've the 10 processes in a Single End-End process flow and let's say I want to keep the track of the process from step-2 to step-6 for the SLA ...
user46657
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bug in milestones elapsed time?
We noticed recently that the "elapsed time" of a milestone does not seem to exclude the time that the entitlement process was stopped.
To us, that's a clear bug but I would like to know if other ...
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Milestone elapsed / actual elapsed / stopped times are always empty
I have a CompletedCaseMilestone custom object that I use to store the completed milestones for statistical analysis later. Everything is working great, but I came across an issue when I'm also using ...
- 163
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Case Milestone Clock not appearing in Community Page Layout
While setting up community with case entitlements, the case milestone is not visible on Community login(case detail page). The user license used is 'Customer Community Plus'.
The entitlement & ...
- 1,909
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How to calculate the Overall Elapse Time of the SLA?
I am working on the OOTB Milestones and now looking to calculate the Sum of the Elapse Time.
How we can calculate the sum of all these Elapse Times using formula fields? Do I need to write some ...
- 1,616
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How we can track time of Violated Milestones ?
I've taken a reference from link : How to track SLA/OLA for different processes in Salesforce? and now wanted to ask about violated scenarios.
I've the following questions in my mind:
Can two ...
user46657
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how can we check if all milestones are completed on that case
Assume I have 10 milestones running on the Case under a single Entitlement Process.
how can we check if all milestones are completed on that case ?
How can we calculate the Total ElapseTime and show ...
- 1,616