I have a
CompletedCaseMilestone custom object that I use to store the completed milestones for statistical analysis later. Everything is working great, but I came across an issue when I'm also using
IsStopped flag on the
I have a process that sets
true if the status is
On Hold, and set it to
false otherwise. The flag is working - when it is
true, the milestones are stopped, when it changes back to
false, the milestones continue to count.
The issue is that the
ActualElapsedTimeInX fields are always empty. I need those fields in order to calculate the actual time for the milestone to complete without the stopped time.
Enable stopped time and actual elapsed time checkbox in the
Entitlement Settings section, and added all the fields to the
Case Milestone page layout - but still nothing.
How can I get those fields to work?
I've confirmed in the work bench that the fields in question exist on the