Questions tagged [customer-community-plus]
The Customer Community Plus license is based on the older Customer Portal License. It has both a Profile and a Role for Community members. It's intended for larger communities and can also be used within Partner Communities. The sharing model for this license is different than for Customer Communities. It does not have sharing groups. A major feature is that almost any record can be shared with a community plus member using Apex Managed Sharing.
29
questions
0
votes
0
answers
72
views
Customer Community Approval Process
I have created an Approval Process for Customer Community users. I had to manually choose specific customer community individual who can approve records. I am looking for functionality where we can ...
- 1,311
0
votes
0
answers
32
views
Can we use omni-channel chat in customer community?
I am new to the salesforce community. I have created two communities, one for students and the other for teachers. students can ask the question which basically create the cases in salesforce and ...
- 21
0
votes
0
answers
12
views
Can I Send Selected Row(s) in Experience Cloud's Record List to a Custom LWC?
Outcome intended: Get a selected row in recordlist component of the experience cloud Aura builder.
Then we send that selected row into another custom LWC component.
Is that possible?
- 11
0
votes
1
answer
318
views
LICENSE_LIMIT_EXCEEDED exception for Customer Community Plus Login even though more than 25k+ licenses are remaining
I'm getting Insert failed. First exception on row 0; first error: LICENSE_LIMIT_EXCEEDED, License Limit Exceeded - Customer Community Plus Login: [] but there are more than 25k licenses remaining for &...
- 1,226
1
vote
1
answer
389
views
LIMIT_EXCEEDED, limit exceeded: [] when creating Community User
Suddenly getting the following error:
System.DmlException: Insert failed. First exception on row 0; first
error: LIMIT_EXCEEDED, limit exceeded: []
when trying to insert a Community User via apex ...
- 101
1
vote
2
answers
2k
views
User Record Trigger flow unable to update records after enabling community Experience User
I'm attempting to create a record trigger flow on User that sets permissions for the new user after the community user is activated, but I'm not even able to get that far.
My User Record Trigger flow, ...
- 1,129
1
vote
0
answers
54
views
Best method to allow External Users (CC+ license) to delete records owned by other external users (CC license)?
Based on this documentation, I know that Salesforce doesn't let you delete any records unless 1 of these 3 criteria are true:
The User trying to delete the record is the owner.
The User is higher ...
- 401
8
votes
2
answers
3k
views
Invalid IDs in ExperienceBundle
We're currently facing issues with deployments of a Experience Cloud Site using the ExperienceBundle metadata. We can retrieve a Experience Site using the ExperienceBundle Metadata type. When we ...
- 363
0
votes
0
answers
517
views
Unable to create notes for task object in Community, Invalid Cross Reference Key
I have a screen flow that takes some input from the users on case screen and creates a task on case and then creates a note on the task created in previous step. Issue is, when i am trying to do this ...
- 19
-1
votes
3
answers
76
views
Test Coverage for Apex Class! On executing test class i am getting this error 'System.QueryException: List has no rows for assignment to SObject'
public without sharing class UserDetails {
@AuraEnabled
public static Account Details()
{
String UserId=UserInfo.getUserId();
String contactId=utility....
- 3
0
votes
0
answers
644
views
Community Landing Page Controller
I have a Community with 3 home pages created using community builder. My requirement is that depending on a field on the User record, the user who has logged in should be redirected to different home ...
- 1,175
1
vote
0
answers
86
views
How to use language in subdirectory name? Community Cloud Custom Domains
How can I set up subdirectory into my Community URLs?
Currently my community is setup like this:
clientname.force.com/communityname/
If you go to this page, the following is added: /login?ec=302&...
1
vote
1
answer
2k
views
How to make the "Activity" tab appear for Customer Community Plus Users?
I have Customer Community Plus users set up and have used contact shares to grant access to the appropriate contacts.
On the contact detail page, however, the "Activity" tab is missing. When I assign ...
- 13
1
vote
1
answer
1k
views
Unable to login to community using the credentials of a newly created user
I am facing issues with users accessing my Community.
In my developer org, I have created a Community and activated it. Now, I have taken a contact, which is linked to an Account, and Enabled ...
- 1,175
0
votes
1
answer
127
views
All of my community report links go to the same report
I have a community (with community plus licenses) that has a report detail page and a report list page. On the report list page I have several links to several different reports, but every link I ...
- 1,129
1
vote
1
answer
694
views
How to prevent default contact assignment on Cases created by Community Users?
Problem:
I had a Contact Support Form on a community that allows users to create a case for a customer. This form contains customer contact information (email, name, phone, etc). Currently, if ...
- 321
1
vote
0
answers
252
views
How to prevent CaseTeamMember creation for Customer Community Plus License
Because there are no options yet to trigger on CaseTeamMember object, we don't have a path forward to prevent the insertion of a user based on profile. When performing the same functionality with the ...
- 991
0
votes
0
answers
193
views
Managed Package Tab not working in Community
I installed a managed package in one of the org and trying to show a tab from managed package in community. When i click the tab i am seeing the following screen.
This is happening for tabs from ...
- 714
1
vote
1
answer
268
views
Customer Portal Access to specific Library Files
I have a need to allow customer community users access to specific files based on a field on their contact records. Is this possible? I am thinking that I could have a Library that I would add the ...
- 1,331
0
votes
2
answers
23
views
Information regarding License and available functionalities
Can anyone tell me weather Reports and Dashboards are only available to customer community plus license User?
Can these feature be available to customer community license user also?
0
votes
2
answers
464
views
Salesforce as identity provider for third party applications -How to extend it for communities
I have enabled Single sign on between salesforce and a thirdparty app using SAML.
I have created a connected app where I have configured the SAML Service Provider Settings.
We am accessing the ...
- 73
1
vote
1
answer
95
views
Customer Community Plus user profile cannot access Case.IsClosed field
We have a custom Lightning Component which pulls back the IsClosed field from an Apex Controller for a Customer Community Plus user. We are selecting the record via SOQL and returning back to the ...
- 4,681
0
votes
1
answer
54
views
community view report via a VF page
Could a report exposed to a SF community (Not Plus), via a VF page?
as below;
<apex:page id="ccs" title="Customer Case Summary" cache="false" showHeader="false" sidebar="false" ...
- 2,015
2
votes
1
answer
83
views
community plus user with sharing rule read/write on contact soqls running longer in winter 19
I need help in resolving the below issue.
I have a community plus user. The user is part of public group and the group has read/write access to all contact records and read access to account records ...
0
votes
1
answer
7k
views
Lightning Page in Community
I have created a lightning page & enabled for certain app, profile, record type.
The page is appearing as expected in lightning experience.
My question is, can I use the lightning page (Record ...
- 1,909
2
votes
0
answers
559
views
Case Milestone Clock not appearing in Community Page Layout
While setting up community with case entitlements, the case milestone is not visible on Community login(case detail page). The user license used is 'Customer Community Plus'.
The entitlement & ...
- 1,909
0
votes
1
answer
1k
views
Log in to Community as a Customer Community Plus User broken in Sandbox but not Production
We are encountering problems with the "Log in to Community as User" button in our Partial Copy Sandbox. Instead of logging in as the user solely in that tab, this button now overrides any existing ...
0
votes
1
answer
1k
views
Can Customer Community Plus users be added to account teams?
When I try to add a user to an account team, only users with full Salesforce licenses show. Are users with Customer Community Plus licenses allowed to be added to account teams? If so, what could be ...
1
vote
1
answer
11k
views
Cannot assign a role for a Customer Community User
I understand that Community Roles are being created once you create the first user for that specific account. However, when trying to assign the Role, the dropdown is empty.
So, what I already ...
- 13