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Questions tagged [customer-community-plus]

The Customer Community Plus license is based on the older Customer Portal License. It has both a Profile and a Role for Community members. It's intended for larger communities and can also be used within Partner Communities. The sharing model for this license is different than for Customer Communities. It does not have sharing groups. A major feature is that almost any record can be shared with a community plus member using Apex Managed Sharing.

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How to change the background color of notification tooltip?

How to change the background color of notification tooltip
Pooh's user avatar
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1 vote
0 answers
75 views

Launching flows in a SalesForce Community site

I'm relatively new to Salesforce and I'm looking to create a button to launch a flow from a record list view page on an Experience/Community site. The idea is to allow users to select several records, ...
Jason's user avatar
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Images are not displayed on mobile devices in Chrome/Safari, but displayed on Desktop for same users

I have an Experience Cloud site which will be used mostly by mobile users through regular browsers. I've built the component, that displays images+text, the code snippet is like this: Html: <...
Dmitriy Bereza's user avatar
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2 answers
74 views

Issue creating test data for a method using userInfo.getUserId()

Im having issue testing 3 of my methods (which are all working properly on my community site), they all use the same query with userInfo.getUserId() to retrieve user Id. For example : public without ...
NilPoc's user avatar
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2 answers
530 views

Flow - chatter post as community user not working

I have a flow that create a chatter post on a chatter group. The flow works well when an internal user triggers it but when i login as a community user i get the error "You don't have the rights ...
Fabien Braconnier's user avatar
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1 answer
852 views

LICENSE_LIMIT_EXCEEDED exception for Customer Community Plus Login even though more than 25k+ licenses are remaining

I'm getting Insert failed. First exception on row 0; first error: LICENSE_LIMIT_EXCEEDED, License Limit Exceeded - Customer Community Plus Login: [] but there are more than 25k licenses remaining for &...
Ashish Sharma's user avatar
1 vote
1 answer
1k views

LIMIT_EXCEEDED, limit exceeded: [] when creating Community User

Suddenly getting the following error: System.DmlException: Insert failed. First exception on row 0; first error: LIMIT_EXCEEDED, limit exceeded: [] when trying to insert a Community User via apex ...
Max's user avatar
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1 vote
2 answers
3k views

User Record Trigger flow unable to update records after enabling community Experience User

I'm attempting to create a record trigger flow on User that sets permissions for the new user after the community user is activated, but I'm not even able to get that far. My User Record Trigger flow, ...
denvergreene's user avatar
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1 vote
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80 views

Best method to allow External Users (CC+ license) to delete records owned by other external users (CC license)?

Based on this documentation, I know that Salesforce doesn't let you delete any records unless 1 of these 3 criteria are true: The User trying to delete the record is the owner. The User is higher ...
JustinF's user avatar
  • 485
9 votes
2 answers
6k views

Invalid IDs in ExperienceBundle

We're currently facing issues with deployments of a Experience Cloud Site using the ExperienceBundle metadata. We can retrieve a Experience Site using the ExperienceBundle Metadata type. When we ...
Chris.Walz's user avatar
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0 answers
759 views

Unable to create notes for task object in Community, Invalid Cross Reference Key

I have a screen flow that takes some input from the users on case screen and creates a task on case and then creates a note on the task created in previous step. Issue is, when i am trying to do this ...
KKumar's user avatar
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3 answers
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Test Coverage for Apex Class! On executing test class i am getting this error 'System.QueryException: List has no rows for assignment to SObject'

public without sharing class UserDetails { @AuraEnabled public static Account Details() { String UserId=UserInfo.getUserId(); String contactId=utility....
Anna's user avatar
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0 answers
1k views

Community Landing Page Controller

I have a Community with 3 home pages created using community builder. My requirement is that depending on a field on the User record, the user who has logged in should be redirected to different home ...
Madhurima's user avatar
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1 vote
0 answers
121 views

How to use language in subdirectory name? Community Cloud Custom Domains

How can I set up subdirectory into my Community URLs? Currently my community is setup like this: clientname.force.com/communityname/ If you go to this page, the following is added: /login?ec=302&...
Diederik Verstraete's user avatar
1 vote
1 answer
3k views

How to make the "Activity" tab appear for Customer Community Plus Users?

I have Customer Community Plus users set up and have used contact shares to grant access to the appropriate contacts. On the contact detail page, however, the "Activity" tab is missing. When I assign ...
Alicia's user avatar
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1 vote
1 answer
3k views

Unable to login to community using the credentials of a newly created user

I am facing issues with users accessing my Community. In my developer org, I have created a Community and activated it. Now, I have taken a contact, which is linked to an Account, and Enabled ...
Madhurima's user avatar
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0 votes
1 answer
194 views

All of my community report links go to the same report

I have a community (with community plus licenses) that has a report detail page and a report list page. On the report list page I have several links to several different reports, but every link I ...
denvergreene's user avatar
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1 vote
1 answer
1k views

How to prevent default contact assignment on Cases created by Community Users?

Problem: I had a Contact Support Form on a community that allows users to create a case for a customer. This form contains customer contact information (email, name, phone, etc). Currently, if ...
Sarah Ganci's user avatar
1 vote
0 answers
329 views

How to prevent CaseTeamMember creation for Customer Community Plus License

Because there are no options yet to trigger on CaseTeamMember object, we don't have a path forward to prevent the insertion of a user based on profile. When performing the same functionality with the ...
Glen De Marcos's user avatar
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0 answers
260 views

Managed Package Tab not working in Community

I installed a managed package in one of the org and trying to show a tab from managed package in community. When i click the tab i am seeing the following screen. This is happening for tabs from ...
Tamil's user avatar
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1 vote
1 answer
702 views

Customer Portal Access to specific Library Files

I have a need to allow customer community users access to specific files based on a field on their contact records. Is this possible? I am thinking that I could have a Library that I would add the ...
Michele Kleinhomer's user avatar
0 votes
2 answers
24 views

Information regarding License and available functionalities

Can anyone tell me weather Reports and Dashboards are only available to customer community plus license User? Can these feature be available to customer community license user also?
Tapish Parihar bluCursor's user avatar
0 votes
3 answers
664 views

Salesforce as identity provider for third party applications -How to extend it for communities

I have enabled Single sign on between salesforce and a thirdparty app using SAML. I have created a connected app where I have configured the SAML Service Provider Settings. We am accessing the ...
Sam's user avatar
  • 73
1 vote
1 answer
158 views

Customer Community Plus user profile cannot access Case.IsClosed field

We have a custom Lightning Component which pulls back the IsClosed field from an Apex Controller for a Customer Community Plus user. We are selecting the record via SOQL and returning back to the ...
Swisher Sweet's user avatar
0 votes
1 answer
77 views

community view report via a VF page

Could a report exposed to a SF community (Not Plus), via a VF page? as below; <apex:page id="ccs" title="Customer Case Summary" cache="false" showHeader="false" sidebar="false" ...
Hasantha's user avatar
  • 2,045
2 votes
1 answer
83 views

community plus user with sharing rule read/write on contact soqls running longer in winter 19

I need help in resolving the below issue. I have a community plus user. The user is part of public group and the group has read/write access to all contact records and read access to account records ...
Raja Vivekanandhan's user avatar
0 votes
1 answer
9k views

Lightning Page in Community

I have created a lightning page & enabled for certain app, profile, record type. The page is appearing as expected in lightning experience. My question is, can I use the lightning page (Record ...
Priyanka's user avatar
  • 1,909
2 votes
0 answers
721 views

Case Milestone Clock not appearing in Community Page Layout

While setting up community with case entitlements, the case milestone is not visible on Community login(case detail page). The user license used is 'Customer Community Plus'. The entitlement & ...
Priyanka's user avatar
  • 1,909
0 votes
1 answer
2k views

Log in to Community as a Customer Community Plus User broken in Sandbox but not Production

We are encountering problems with the "Log in to Community as User" button in our Partial Copy Sandbox. Instead of logging in as the user solely in that tab, this button now overrides any existing ...
Michael Farrelly's user avatar
0 votes
1 answer
2k views

Can Customer Community Plus users be added to account teams?

When I try to add a user to an account team, only users with full Salesforce licenses show. Are users with Customer Community Plus licenses allowed to be added to account teams? If so, what could be ...
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3 votes
1 answer
15k views

Cannot assign a role for a Customer Community User

I understand that Community Roles are being created once you create the first user for that specific account. However, when trying to assign the Role, the dropdown is empty. So, what I already ...
Juan Alcazar's user avatar