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I sent an email on August 25 using Journey Builder and the report showed the number of people opening and clicking on the email but 0% delivery rate. Data view and Email Studio showed the same result and I already made sure that I included pixel tracking in the email. I've checked all accounts and it seems to only affect this account which is on stack 8.

Any help would be appreciated. Thanks enter image description here

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  • This could be a bug, I've experienced similar. I would reach out to support. Commented Sep 1, 2023 at 13:06
  • Today when I checked again, everything is back to normal. This seemed like a temporary glitch.
    – Simon
    Commented Sep 1, 2023 at 13:47

2 Answers 2

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This seemed to be a temporary glitch on SFMC side

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It just takes time to show up in the UI sometimes! IIRC there is no SLA on the tracking. I've had better luck with the Email Studio tracking for Journey sends being faster: Email Studio > Tracking > Sends > Journey Builder Sends folder > Journey Name > Version #

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