Why the Tracking Data of emails sent from below journey are NOT synced and showed under Individual Email Results?


I am aware of the below, enter image description here

  • If you are sending Emails via Journey Builder, then it doesn't matter if your Data Extension is in Salesforce Data Extension folder or in the regular Data Extension folder, as long as you have the Send Tracking To Sale Cloud checked it will work.

  • If you are sending Emails via regular Send and your target is either Salesforce Campaign or a Salesforce Report, then the tracking will be sent to Sales Cloud, but if you target a regular Data Extension, then Tracking will not be sent to Sales Cloud.

  • User-Initiated-Send and Salesforce-Send are fortunately working in a clear way, and thus eliminating any doubts when sending emails through Automation Studio. Use Salesforce-Send for Salesforce Data Extensions / Reports / Campaigns to have the tracking sent to Sales Cloud.

  • Other than that, just make sure you are using either the 18-digit PersonContactID or LeadID as the Subscriber Key and have the Send Tracking to Sales Cloud always marked.

  • Can you do a quick test: create a new journey with Sales Cloud entry source, eg. Campaign (create a Capmaign first in Sales Cloud, create and activate the journey and then add a test contact to the Campaign) and see if after an hour IER will appear? You can also check the connection health in Sales Cloud under Configure Marketing Cloud Connect. – zuzannamj Nov 14 '19 at 12:34

I got the tracking!!!!!! The only thing I performed was to LINK the Journey DE to the CONTACT MODEL

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