Add New Task Button On Email Message record

Question

I need to add new task button on Email Message Record. but after I put the New Task on the page layout it still not appear. what I already done is:

• Put Standard New Task button in Email Message Layout -> not work
• Create new button on Email Message Object called Create Task and put it on page layout. -> it also doesn't work

the goal is just to put new task button on Email Message Record Page, like this following image

hope someone can help me. Thanks in advance

Answer 1

Unfortunately, You cannot display standard New Task button on Email message record Page even if you include on Email Message layout.

Workaround would be using custom button and below are steps.

• Create custom button, select 'Content Source' as URL and add include /lightning/o/Task/new on button.
• Include newly created button on Email Message layout under 'Salesforce Mobile and Lightning Experience Actions' and save.
• Now you should be able to see custom 'New Task' button on Email Message record page.