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Questions tagged [emailmessage]

Represents an email in Salesforce.

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18 views

How to send EmailMessage with emailtemplate object and associate to Case? [closed]

How to send EmailMessage with emailtemplate object and associate to Case ? There is requirement to send mail with selected email template that should reflect in email object for particular case ...
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0answers
23 views

RelatedToId field does not exist while deploying process builder

I have created a process builder where I am creating a new EmailMessage record when an email is sent. When I am deploying the Process builder, I got the below error, although, I have included ...
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13 views

Identify Last Created Email Related to Case (Received or Sent)

I am trying to identify the last (most recently created) email related to a specific case. My purpose is run queries on cases and then for related emails and only show the last created email related ...
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2answers
23 views

Trigger on Email message related to an opportunity optimization problem

I actually have some confusion with my code . i'm trying to create a trigger that fires when an emailMessage related to an opportunity is inserted. My code is fine but i was thinking that if my ...
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29 views

Update case record when Email Message Status changes

want to update a checkbox whenever related email message status gets updated From "New" to "Read". I tried with workflow and trigger, neither worked. Somewhere on Stackoverflow, I found Email ...
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26 views

Two EmailMessage same email. Why?

I send an email from apex from opportunity object to account. Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage(); mail.setSenderDisplayName('Test'); mail....
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1answer
31 views

Parsing / Displaying TextBody from EmailMessage

After querying an EmailMessage select id, subject, textbody from EmailMessage I get the following textbody value displayed when rendered to a Visualforce Page: Email reply --------------- ...
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1answer
25 views

How to check that the response email body contains some keyword and write logic based on the key words?

We need to write some logic to update the case fields based on the email response we get . and we need to omit some key words from the email response. I have writted below logic to avoid some keywords ...
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38 views

Add image on HTMLBody from Messaging.SingleEmailMessage

I'm putting an image from my salesforce org inside an HTMLBody FROM Messagin.SingleEmailMessage ('c.instance' is for my org instance. documentId and orgId for document record Id and internal org id): ...
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30 views

Test Email-to-Case with mass emails and EMailMessage trigger

We are working on an org where cases are generated via Email-to-Case and a trigger on EmailMessage is carrying out some processes. A batch job then in a 5 minute rhythm works on these generated cases ...
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20 views

Pushtopic for streaming api

I am currently trying to set up a stream api for email message. The problem I am currently having is that Pushtopics do not support email message(that I know of). Does anyone know of a work aound for ...
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1answer
82 views

“Reply All” , “Reply” and “Forward” buttons not visible in the Send Email Activity on an Apex generated email

I have an Email Service with an Apex class that creates a new EmailMessage object associating the sender with a Contact in the system and the recipient as a User. The email shows up correctly with all ...
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68 views

Migrating Email Messages from one salesforce org to another salesforce org

I exported EmailMessages and EmailMessageRelation from Source org and Imported it to Target Org. Lead Layout (Source Org) - I can see 2 related list 1. Activity History(when clicked opens outbound ...
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0answers
92 views

HtmlBody of on EmailMessage does not stay as set in before insert trigger

I'm trying to cut off email threading from EmailMessage. I try to do this in BEFORE INSERT trigger. Original email: Hello Tom, We saw your complaint. We are working on it. Gigasoft ...
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1answer
63 views

How to query contentversion to Email Message

We have integrated Salesfroce and our Support Page, and I have to send emailmessage via rest api along with attachment lies within the email, but I don't find a relateionship between Contentversion ...
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2answers
50 views

RelatedTo field of Email message

RelatedTo field has multiple lookups to various object for my instance its heavily populated as follows: Lookup(Contract,Campaign,Organization,Donation,Product,Asset,Case,Solution,Asset ...
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2answers
81 views

What happens when I delete the Task related to an EmailMessage?

We're looking for ways to get rid of some data in several orgs. One potential target would be the Task records that get created along with every EmailMessage. (I.e. the Tasks of which the Id is stored ...
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0answers
59 views

Understanding EmailMessage for Data Migration

As I attempt data migration from one Salesforce org to another, I am finding EmailMessage to be a very unnecessarily complicated object to understand. At one point I thought I understood that recent ...
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2answers
145 views

Sharing settings on accounts, cases, emails and attachments

We have a requirement in which we need to make some accounts private. We do this by flagging the account with a deleted field. This flag is used in our sharing settings. We are using the exact same ...
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120 views

Problem regarding view permissions on EmailMessage Object for records with empty EmailMessage.relatedToId

We created a custom email service in order to sort incoming emails to opportunities. If an opportunity-id/-name cannot be identified, we save the EmailMessage, but dont set the field relatedToId. ...
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1answer
174 views

In email coming from salesforce what is X-SFDC-EmailCategory

I would like to know what this statement means. X-SFDC-EmailCategory: caseCommentNotification
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0answers
535 views

How to create an EmailMessage record with DML having HasAttachment to be 'true'?

I'm creating EmailMessage records via DML EmailMessage createWhatEmail = new EmailMessage( Subject = 'test' ,Status = '3' ,ToAddress = 'heim@...
7
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1answer
394 views

How to get the Id of an EmailMessage after sending a SingleEmailMessage with Messaging.SendEmail()?

Is there any way to easily retrieve the Id of EmailMessage records after sending them via Messaging.SendEmail()? Messaging.SingleEmailMessage m = new Messaging.SingleEmailMessage(); m.setToAddresses( ...
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1answer
555 views

How to use an Apex Email Service to store emails on a record EXACTLY as Salesforce does?

I have used the Lightning Experience UI to send an Email from a Record Homepage via Activity-Tab. This looks like this (bottom-right!): Now I want (vice versa) to store an incoming email received by ...
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3answers
890 views

Different between RelatedToId vs ParentId In EmailMessage

I had task related to Email Message (email-to-case). When an email arrives on closed case object, Then i was have to clone the old case object & create new record on that with exact data and also ...
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1answer
64 views

“does not have an accessible email address.” - Error message when adding EmailMessageRelation

I'm trying to associate a Contact to a EmailMessage object using the EmailMessageRelation object, this issue is that I have many email fields on my Contact object and if I related to a Contact that ...
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0answers
90 views

Cannot query on IsPrivateDraft field of EmailMessage

I have a field named IsPrivateDraft in EmailMessage, I want to use that field for updating the draft EmailMessage. I want to know the value of this field but cannot use it in query. On using the field ...
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24 views

Unable to update case comments from email message

In my organization we set up email-to-case. Now when they sent emails from sfdc I need to update case comments. I wrote a trigger on email message object and updating case comments. But the problem ...
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2answers
711 views

How to send email alert as email-to-case when case is closed?

I am able to send email alert when case is closed. But the email alert NOT showing in email messages at case related list: The email when case closed is marked as 'CASE CLOSED' in email subject: ...
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1answer
94 views

Outbound SingleEmailMessage doesn't attach as EmailMessage on Case

I have a custom list button on case that processes the selected case records and sends out an email using SingleEmailMessage. The email sends fine, but I was expecting the outbound email to be related ...
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0answers
101 views

Email send through apex trigger are not showing in case feed at case console

I am sending an email message to the case contact after creating the case. I am sending this Email through apex trigger.But this email message is not shown in console case feed. I am sending another ...
4
votes
1answer
254 views

How can I know if a case has unread emails?

I've been thinking about using the "Status" field on EmailMessage for this. However I noticed that when the user accesses the email page the record has its status updated from 0 to 1 (unread to read), ...
0
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1answer
435 views

Can I edit the TextBody of EmailMessage object when registering a case from Email-to-Case?

Can I write a 'after insert' trigger on EmailMessage object to edit the TextBody of incoming Mail? Is it possible in Salesforce?
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1answer
275 views

How does ContentDocument/ContenVersion relates to EmailMessage?

I need to get attachments when trigger on EmailMessage executes. How do I find them? Edit: The EmailMessage is created via Lightning for Outlook plugin.
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0answers
578 views

Trigger on EmailMessage to update related Case is actually creating new case

Below is what I am trying to do - migrating users from one org to another as a part of this "email to case" will be migrated as well open cases from "old org" will be migrated to "new org" with ...
3
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2answers
1k views

System.LimitException: Too many SOQL queries: 101

I am calling sendemail() from visualforce.There are no SOQL Queries inside for loops but am getting error in controller. If I comment below two lines then am not getting error Messaging....
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0answers
45 views

Connect an email on Opp to a Contact

I have 2 questions: 1) I am writing an email service apex class which creates an email on Opportunity as an activity and attaches files to it. I need this email to be related to contacts from the ...
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3answers
501 views

Trigger on EmailMessage - How to loop over incoming emails?

I have wrote a trigger that runs on EmailMessage and I could use your help to configure it. my problem is as follows: When a user sends an email to us (to Salesforce) it opens a case and the user ...
2
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2answers
301 views

How to save EmailMessage after sending and relate to any object and show in activity history

I've made several attempts to save an email message to be saved into the Activity history of opportunity. I have a vf page which has a form to send an email. I can send the email but not able to ...
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0answers
63 views

Why cloning of email thread in Case didn't work with Lightning

Can someone help us. We are wondering why cloning of email thread from one case to another didn't work in Lightning. But it works well with Salesforce classic. In lightning it give us an error. ...
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1answer
159 views

System.NullPointerException: Attempt to de-reference a null object: () [closed]

I'm getting the error at line 12 i.e List{attachment} attachmentsToInsert = new List{Attachment}(); Could someone help, please? I've enabled the enhance email. Error message: Apex trigger ...
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0answers
38 views

when case is queue user cannot send email

i am trying to restrict send email from trigger on emailMessage object when case assign to queue but its throw an error in my class Invalid field RelatedToId for SObject EmailMessage public static ...
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2answers
108 views

Importing emails in a specific order using the rest API

In a data migration context from a Salesforce organization to another one, a requirement we have is to transfer the 'EmailMessage' from an organization to another. As they are the main interaction ...
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1answer
139 views

Inserted EmailMessage always “Outbound”?

We have an inbound Email handler that currently just creates a Task. I'd like to update it to create an EmailMessage object instead. However I've noticed that when viewing the Apex-inserted object in ...
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0answers
341 views

More than 384000 chracters in the email html body

I have a record in my org for email which has html body greater than 384000 charters, when I manually copy this html body and paste in a new email then it gives error for not exceeding the body limit. ...
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1answer
2k views

string_too_long html body data value too large, email message salesforce

While creating a record for email message using apex, an error is be generated ERROR string_too_long html body data value too large and the record for email message is not inserted. After ...
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1answer
829 views

SaveAsActivity is not allowed with whatId that is not supported as a task whatId

While trying to create a custom business rule using Apex I got the error: INVALID_ID_FIELD, SaveAsActivity is not allowed with whatId that is not supported as a task whatId. ...and found out that it ...
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0answers
221 views

Trigger to replace HtmlBody on EmailMessage being overwritten by native SF logic?

We have written a trigger on the EmailMessage object that searches the HtmlBody of any newly inserted record for a static String. If found, Everything from the index of this string to the end of the ...
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2answers
2k views

How to mass delete EmailMessage?

I'm have a system administrator profile and I can't delete all the email messages (EmailMessage object) on my organization. What can I do? I've tried running Apex queries with the delete statement and ...
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2answers
105 views

Trigger to copy Case Description to Rich Text custom field - upon first incoming EmailMessage

I have the below trigger on Case, which helps in copying the incoming EmailMessage to a custom field (of type Rich Text), so we can have an 'HTML' Case Description, rather then the out-of-the-box text ...