Questions tagged [emailmessage]

Represents an email in Salesforce.

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Email Service is throwing System.NullPointerException error

Salesforce is throwing exception on 1st line of code Script-thrown exception System.NullPointerException error. Though first line just instantiating the class. Is anyone face similar issue? It is ...
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30 views

Receiving ILLEGAL_OPERATION error on EmailMessage Update from ContentDocumentLink trigger

I've been trying to make a fix for a known error when logging emails from the Outlook integration where embedded images display as broken links in the feed. My solution for this would be a trigger ...
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14 views

EmailMessage HasAttachment and Files

Is there a way to create an EmailMessage record with an associated File/ContentVersion AND set HasAttachment when created via Apex? Same example code in this question, however the only answer there is ...
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How to change the From the emailmessage before sending the email via apex?

When I change the ValidatedFromAddress in the before the emailmessage trigger it goes back to the user's email. The email received comes from the user and not from the changed email. Can you tell me ...
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17 views

Can't get attachment data from outbound email via Apex

Has anybody got experience or ideas how I can resolve the following issue please? We're trying to query attachments sent via outbound email from the email related list on case, so that we can copy the ...
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42 views

How get Lead Id in apex trigger

When sending an email from the lead screen. Is it possible to get the lead id in the before of the EmailMessage trigger?
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11 views

Object Permissions on EmailMessage Object

No object level permissions appear to exist for the EmailMessage object is this true?
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22 views

Reply function for inbound email message

I have set up an Email Service email which creates an email message once an inbound email is received. The email message will be related to a Person Account that matches the 'From Address' on the ...
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18 views

CCAddress of EMAILMESSAGE Object not getting updated from parent field

I have written a beforeinsert trigger on EmailMessageObject and trying to update CCAddress of the EMAIlMessage object from a field of case(parent here). public void beforeInsert(List<SObject> ...
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11 views

Email-to-Case : How to tell if a case is created as a result of a new incoming Email OR as a reply to an existing case

I set up email to case for my organization, i have a requirement to send back an automated no-reply email to any incoming email that is not a reply to an existing one. Example: The sales rep sends ...
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31 views

Marketing cloud custom font usage

Hi have the font file with otf extension. Can any one give me a clear steps to upload in marketing cloud and use this in email templates.
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1answer
23 views

How to reference RecordTypeId via RelatedToId for EmailMessage

can anyone please shed some light on how to reference the RecordTypeId of the record related to an EmailMessage via the RelatedToId field? I would like to update the IsExternallyVisible field based ...
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58 views

EmailMessage Storage Issue [closed]

Currently we are facing storage issue in org production. It is reached to 90%. Most of the storage is consumed by emailmessage. We looking different solutions. We are planning to extract the ...
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22 views

Can two email messages be inserted at the same time with email to case?

I am setting up a trigger for when email messages are after inserted and we use email-to-case. Is there any way that the email-to-case inbound or normal sf outbound message system could result in two ...
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16 views

Issue Simulating Outlook Lightning Sync Email Messages

I'm trying to trigger some automation do some updates to Leads/Contacts when EmailMessages are logged in certain situations. I tried accessing the toIds array in a trigger on EmailMessages, but that ...
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69 views

An email can't have more than 1 sender error

I have an email service. When sending an email to the email address that SF provided : sffdc@skuh7gi7z4fo72pt6h2o.1l-8dix.....apex.sandbox.salesforce.com I need to check the "from address" and ...
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14 views

Email Message sent out even when Approval Request fails

We have an Approval Process (AP) and a Process Builder (PB) on Email Message object. We also have a PB on Case object. The logic is following: A user creates an Email Message on a Case record and ...
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197 views

Email Message record creation through process builder

I want to create an email message record after sending an email template. Is there any way to create email message record through process builder or workflow after sending an email alert. So that we ...
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17 views

Unable to access EmailMessage table in workbench

While running below query on Email Message object in workbench, I am receiving below error: SELECT Id FROM EmailMessage limit 1 Error: A fatal error occurred. Contact your administrator and ...
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52 views

Send Email (Emailmessage) to update Lead custom field

The  lead object  has a field "Interaction count" . It is a number field. I am using this field for  an active process builder  which is working  on the below criteria: If any Task is created , It ...
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124 views

Make Lightning buttons Reply/Reply All/Forward visible for everyone

As per documentation Reply/Reply All/Forward buttons on EmailMessage are visible only for users who are mentioned in To/CC/BCC. In our case we need whole support department to be able to reply any ...
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37 views

How to make Reply, Reply All, Forward options available

I have created a new email service which populates a Lead__c field on the emailMessage object. Then i am displaying the emailMessages in a related list component. However, even though im getting the ...
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1answer
54 views

Lightning component Service Console, get and edit content of Quick Action Email Message

im trying to develop one Lightning Component for Service Console who is in charge of GET\EDIT entire\parts of Email in Case Management Quick Actions (screenshot) when the user click on the button of ...
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1answer
34 views

Tie Email Responses back to Lead Object

I am attempting to allow users from my company's sales department to email potential customers from a lead in service cloud, then if the customer replies to their email i need to display the email ...
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23 views

How to auto populate CPQ Quote in Email Message object Related To lookup field?

I have created CPQ Quote in my edition. Based on my requirement i need to send listed Quote data in selected Template using Email Message. Once clicked save & Email Button in Send an email screen ...
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1answer
147 views

RelatedToId field on EmailMessage Not Writeable

I am getting this response 'Field is not writeable: EmailMessage.RelatedToId' Email trigger helper method is the following: public static void parseEmailSubjectForLeadRelation(List<EmailMessage&...
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42 views

Parse Outgoing Emails (through Salesforce email composer) to change body's font style and embed a Signature

I would like to know if accessing outgoing emails before they go out of the system is possible. We want to get rid of default Salesforce signature and embed one of our own in all the outgoing emails. ...
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79 views

How to add cc & bcc in Messaging.SingleEmailMessage Email and simultaneously avoid single Email limit being hit

My requirement is to send single email with To/Cc/Bcc added. All the email Ids belong to internal users. Initially, when I was passing the User.Id to these methods, I was hitting the Single Email ...
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1answer
77 views

SLEEPY Error on Encryption?

We are in the process of encrypting fields in Production to accomodate PII regulations. This is going well for most fields, but today we encountered an issue with the EmailMessage object. In multiple ...
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1answer
42 views

Too many Email Invocations: 11 with List<Messaging.SingleEmailMessage>

I have a Schedulable class that I execute every day. I get some accounts that accomplish some conditions and then I create a email for everyone of this records into a List, but I'm getting this error. ...
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1answer
73 views

Case Status Changing from Email Message Workflow not working

I've tried creating a simple workflow to change the case status from "Resolved" to "Reopened" when a customer replied to the case. I've found a few guides online to do this but for some reason it ...
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24 views

Using MassEmailMessage is not saving EmailMessage records

I'm a developer, and I just did some work using MassEmailMessage on Case records (with the related Contact being the recipient). During testing I noticed that it's not saving any sort of EmailMessage ...
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1answer
100 views

Email retention and Archiving timelines

Is there any limit/retention Period for storage of EmailMessage records by Salesforce or Archiving Criteria after which it will not be available and how to access Archived records. Regards, Prabhat ...
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43 views

What is the “Other Related People” related list in Email Message page?

I don't understand what it is and how it should be populated. It remains blank regardless of what I use as recipient, cc, and bcc (Users, Contacts, email addresses, etc.).
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152 views

How can I write a test that involves accessing the EmailMessage.ActivityId field?

I have some code that involves the following SOQL query: EmailMessage emailMessage = [SELECT Id FROM EmailMessage WHERE ActivityId =: task.Id]; In order to write a test for this code, the test setup ...
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163 views

Reply EmailMessage using SimpleEmailMessage apex class

In an Email-To-Case process, after receiving an email, a Case and an EmailMessage (A) are created. When the case is updated and a condition is verified, a "reply" email (related to Case and to the ...
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25 views

DELETE Email message from Production org

So as my title says i want to delete all Email Message from my production org. But when i referred this two links Link1 Link2 I am still unsure if there was any solution that had closed this issue....
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133 views

ParentId on EmailMessage is not writable?

We have a business scenario where an incoming EmailMessage sent to a closed Case, should be automatically reparented to another case that's Opened. The logic would achieve this by modifying the ...
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1answer
101 views

Unable to Query IsPrivateDraft in EmailMessage through data loader or REST API

We are trying to get the data from EmailMessage and looking to have the fields IsPrivateDraft, LastOpenedDate, FirstOPenedDate; and while we can query these through developer console we are unable to ...
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1answer
62 views

Prevent attachment of Certain type while sending email

I have been trying to prevent an attachment of type pdf while sending emails within Cases. I create an email, attach a pdf document. The process builder fires on Email creation which in turn calls a ...
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1answer
217 views

Trigger on EmailMessage to capture when an email is opened

Is there a way to capture the opening of an email sent as an activty of the opportunity object for example? I wrote a trigger on EmailMessagge (after update) but is not invoked.
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61 views

EmailMessage.RelatedToId not valid for Lead in Process Builder

My process runs 3 minutes after lead creation. It sends an email to the lead and logs the message in Email Message. Here's the error... Error Occurred: This error occurred when the flow tried to ...
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2answers
52 views

Delete caseFeed when email message is deleted

I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want ...
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2answers
83 views

Trigger on Email message related to an opportunity optimization problem

I actually have some confusion with my code . i'm trying to create a trigger that fires when an emailMessage related to an opportunity is inserted. My code is fine but i was thinking that if my ...
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40 views

Two EmailMessage same email. Why?

I send an email from apex from opportunity object to account. Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage(); mail.setSenderDisplayName('Test'); mail....
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1answer
77 views

Parsing / Displaying TextBody from EmailMessage

After querying an EmailMessage select id, subject, textbody from EmailMessage I get the following textbody value displayed when rendered to a Visualforce Page: Email reply --------------- ...
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1answer
84 views

How to check that the response email body contains some keyword and write logic based on the key words?

We need to write some logic to update the case fields based on the email response we get . and we need to omit some key words from the email response. I have writted below logic to avoid some keywords ...
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293 views

Add image on HTMLBody from Messaging.SingleEmailMessage

I'm putting an image from my salesforce org inside an HTMLBody FROM Messagin.SingleEmailMessage ('c.instance' is for my org instance. documentId and orgId for document record Id and internal org id): ...
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480 views

“Reply All” , “Reply” and “Forward” buttons not visible in the Send Email Activity on an Apex generated email

I have an Email Service with an Apex class that creates a new EmailMessage object associating the sender with a Contact in the system and the recipient as a User. The email shows up correctly with all ...
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247 views

Migrating Email Messages from one salesforce org to another salesforce org

I exported EmailMessages and EmailMessageRelation from Source org and Imported it to Target Org. Lead Layout (Source Org) - I can see 2 related list 1. Activity History(when clicked opens outbound ...