Questions tagged [emailmessage]

Represents an email in Salesforce.

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Reply EmailMessage using SimpleEmailMessage apex class

In an Email-To-Case process, after receiving an email, a Case and an EmailMessage (A) are created. When the case is updated and a condition is verified, a "reply" email (related to Case and to the ...
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20 views

DELETE Email message from Production org

So as my title says i want to delete all Email Message from my production org. But when i referred this two links Link1 Link2 I am still unsure if there was any solution that had closed this issue....
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24 views

ParentId on EmailMessage is not writable?

We have a business scenario where an incoming EmailMessage sent to a closed Case, should be automatically reparented to another case that's Opened. The logic would achieve this by modifying the ...
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36 views

Unable to Query IsPrivateDraft in EmailMessage through data loader or REST API

We are trying to get the data from EmailMessage and looking to have the fields IsPrivateDraft, LastOpenedDate, FirstOPenedDate; and while we can query these through developer console we are unable to ...
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1answer
34 views

Prevent attachment of Certain type while sending email

I have been trying to prevent an attachment of type pdf while sending emails within Cases. I create an email, attach a pdf document. The process builder fires on Email creation which in turn calls a ...
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1answer
39 views

Trigger on EmailMessage to capture when an email is opened

Is there a way to capture the opening of an email sent as an activty of the opportunity object for example? I wrote a trigger on EmailMessagge (after update) but is not invoked.
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13 views

Sending Email from Case to a contact on which you don't have access

I promise all the following questions are very closely related to answer the question What happens when the case owner tries to send email from Case (via feed) if the case owner does not have access ...
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20 views

EmailMessage.RelatedToId not valid for Lead in Process Builder

My process runs 3 minutes after lead creation. It sends an email to the lead and logs the message in Email Message. Here's the error... Error Occurred: This error occurred when the flow tried to ...
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27 views

Attachments are not visible if setWhatId is not defined while email from Apex

I am sending email to selected Contacts (Custom Component) via Apex. User will also be attaching multiple files to the email. If setWhatId(setting it to Case) is defined, EmailMessage Activity shows ...
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2answers
28 views

Delete caseFeed when email message is deleted

I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want ...
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50 views

RelatedToId field does not exist while deploying process builder

I have created a process builder where I am creating a new EmailMessage record when an email is sent. When I am deploying the Process builder, I got the below error, although, I have included ...
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19 views

Identify Last Created Email Related to Case (Received or Sent)

I am trying to identify the last (most recently created) email related to a specific case. My purpose is run queries on cases and then for related emails and only show the last created email related ...
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2answers
37 views

Trigger on Email message related to an opportunity optimization problem

I actually have some confusion with my code . i'm trying to create a trigger that fires when an emailMessage related to an opportunity is inserted. My code is fine but i was thinking that if my ...
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74 views

Update case record when Email Message Status changes

want to update a checkbox whenever related email message status gets updated From "New" to "Read". I tried with workflow and trigger, neither worked. Somewhere on Stackoverflow, I found Email ...
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32 views

Two EmailMessage same email. Why?

I send an email from apex from opportunity object to account. Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage(); mail.setSenderDisplayName('Test'); mail....
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1answer
40 views

Parsing / Displaying TextBody from EmailMessage

After querying an EmailMessage select id, subject, textbody from EmailMessage I get the following textbody value displayed when rendered to a Visualforce Page: Email reply --------------- ...
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1answer
39 views

How to check that the response email body contains some keyword and write logic based on the key words?

We need to write some logic to update the case fields based on the email response we get . and we need to omit some key words from the email response. I have writted below logic to avoid some keywords ...
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98 views

Add image on HTMLBody from Messaging.SingleEmailMessage

I'm putting an image from my salesforce org inside an HTMLBody FROM Messagin.SingleEmailMessage ('c.instance' is for my org instance. documentId and orgId for document record Id and internal org id): ...
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41 views

Test Email-to-Case with mass emails and EMailMessage trigger

We are working on an org where cases are generated via Email-to-Case and a trigger on EmailMessage is carrying out some processes. A batch job then in a 5 minute rhythm works on these generated cases ...
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24 views

Pushtopic for streaming api

I am currently trying to set up a stream api for email message. The problem I am currently having is that Pushtopics do not support email message(that I know of). Does anyone know of a work aound for ...
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1answer
170 views

“Reply All” , “Reply” and “Forward” buttons not visible in the Send Email Activity on an Apex generated email

I have an Email Service with an Apex class that creates a new EmailMessage object associating the sender with a Contact in the system and the recipient as a User. The email shows up correctly with all ...
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103 views

Migrating Email Messages from one salesforce org to another salesforce org

I exported EmailMessages and EmailMessageRelation from Source org and Imported it to Target Org. Lead Layout (Source Org) - I can see 2 related list 1. Activity History(when clicked opens outbound ...
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118 views

HtmlBody of on EmailMessage does not stay as set in before insert trigger

I'm trying to cut off email threading from EmailMessage. I try to do this in BEFORE INSERT trigger. Original email: Hello Tom, We saw your complaint. We are working on it. Gigasoft ...
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1answer
124 views

How to query contentversion to Email Message

We have integrated Salesfroce and our Support Page, and I have to send emailmessage via rest api along with attachment lies within the email, but I don't find a relateionship between Contentversion ...
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61 views

RelatedTo field of Email message

RelatedTo field has multiple lookups to various object for my instance its heavily populated as follows: Lookup(Contract,Campaign,Organization,Donation,Product,Asset,Case,Solution,Asset ...
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187 views

What happens when I delete the Task related to an EmailMessage?

We're looking for ways to get rid of some data in several orgs. One potential target would be the Task records that get created along with every EmailMessage. (I.e. the Tasks of which the Id is stored ...
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87 views

Understanding EmailMessage for Data Migration

As I attempt data migration from one Salesforce org to another, I am finding EmailMessage to be a very unnecessarily complicated object to understand. At one point I thought I understood that recent ...
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2answers
235 views

Sharing settings on accounts, cases, emails and attachments

We have a requirement in which we need to make some accounts private. We do this by flagging the account with a deleted field. This flag is used in our sharing settings. We are using the exact same ...
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1answer
300 views

In email coming from salesforce what is X-SFDC-EmailCategory

I would like to know what this statement means. X-SFDC-EmailCategory: caseCommentNotification
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743 views

How to create an EmailMessage record with DML having HasAttachment to be 'true'?

I'm creating EmailMessage records via DML EmailMessage createWhatEmail = new EmailMessage( Subject = 'test' ,Status = '3' ,ToAddress = 'heim@...
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1answer
586 views

How to get the Id of an EmailMessage after sending a SingleEmailMessage with Messaging.SendEmail()?

Is there any way to easily retrieve the Id of EmailMessage records after sending them via Messaging.SendEmail()? Messaging.SingleEmailMessage m = new Messaging.SingleEmailMessage(); m.setToAddresses( ...
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1answer
792 views

How to use an Apex Email Service to store emails on a record EXACTLY as Salesforce does?

I have used the Lightning Experience UI to send an Email from a Record Homepage via Activity-Tab. This looks like this (bottom-right!): Now I want (vice versa) to store an incoming email received by ...
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3answers
1k views

Different between RelatedToId vs ParentId In EmailMessage

I had task related to Email Message (email-to-case). When an email arrives on closed case object, Then i was have to clone the old case object & create new record on that with exact data and also ...
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1answer
72 views

“does not have an accessible email address.” - Error message when adding EmailMessageRelation

I'm trying to associate a Contact to a EmailMessage object using the EmailMessageRelation object, this issue is that I have many email fields on my Contact object and if I related to a Contact that ...
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142 views

Cannot query on IsPrivateDraft field of EmailMessage

I have a field named IsPrivateDraft in EmailMessage, I want to use that field for updating the draft EmailMessage. I want to know the value of this field but cannot use it in query. On using the field ...
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2answers
1k views

How to send email alert as email-to-case when case is closed?

I am able to send email alert when case is closed. But the email alert NOT showing in email messages at case related list: The email when case closed is marked as 'CASE CLOSED' in email subject: ...
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1answer
138 views

Outbound SingleEmailMessage doesn't attach as EmailMessage on Case

I have a custom list button on case that processes the selected case records and sends out an email using SingleEmailMessage. The email sends fine, but I was expecting the outbound email to be related ...
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136 views

Email send through apex trigger are not showing in case feed at case console

I am sending an email message to the case contact after creating the case. I am sending this Email through apex trigger.But this email message is not shown in console case feed. I am sending another ...
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1answer
319 views

How can I know if a case has unread emails?

I've been thinking about using the "Status" field on EmailMessage for this. However I noticed that when the user accesses the email page the record has its status updated from 0 to 1 (unread to read), ...
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1answer
502 views

Can I edit the TextBody of EmailMessage object when registering a case from Email-to-Case?

Can I write a 'after insert' trigger on EmailMessage object to edit the TextBody of incoming Mail? Is it possible in Salesforce?
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1answer
365 views

How does ContentDocument/ContenVersion relates to EmailMessage?

I need to get attachments when trigger on EmailMessage executes. How do I find them? Edit: The EmailMessage is created via Lightning for Outlook plugin.
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797 views

Trigger on EmailMessage to update related Case is actually creating new case

Below is what I am trying to do - migrating users from one org to another as a part of this "email to case" will be migrated as well open cases from "old org" will be migrated to "new org" with ...
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2answers
1k views

System.LimitException: Too many SOQL queries: 101

I am calling sendemail() from visualforce.There are no SOQL Queries inside for loops but am getting error in controller. If I comment below two lines then am not getting error Messaging....
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49 views

Connect an email on Opp to a Contact

I have 2 questions: 1) I am writing an email service apex class which creates an email on Opportunity as an activity and attaches files to it. I need this email to be related to contacts from the ...
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2answers
434 views

How to save EmailMessage after sending and relate to any object and show in activity history

I've made several attempts to save an email message to be saved into the Activity history of opportunity. I have a vf page which has a form to send an email. I can send the email but not able to ...
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75 views

Why cloning of email thread in Case didn't work with Lightning

Can someone help us. We are wondering why cloning of email thread from one case to another didn't work in Lightning. But it works well with Salesforce classic. In lightning it give us an error. ...
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1answer
186 views

System.NullPointerException: Attempt to de-reference a null object: () [closed]

I'm getting the error at line 12 i.e List{attachment} attachmentsToInsert = new List{Attachment}(); Could someone help, please? I've enabled the enhance email. Error message: Apex trigger ...
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41 views

when case is queue user cannot send email

i am trying to restrict send email from trigger on emailMessage object when case assign to queue but its throw an error in my class Invalid field RelatedToId for SObject EmailMessage public static ...
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2answers
118 views

Importing emails in a specific order using the rest API

In a data migration context from a Salesforce organization to another one, a requirement we have is to transfer the 'EmailMessage' from an organization to another. As they are the main interaction ...
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1answer
184 views

Inserted EmailMessage always “Outbound”?

We have an inbound Email handler that currently just creates a Task. I'd like to update it to create an EmailMessage object instead. However I've noticed that when viewing the Apex-inserted object in ...