Questions tagged [emailmessage]
Represents an email in Salesforce.
110
questions
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17 views
Email Service is throwing System.NullPointerException error
Salesforce is throwing exception on 1st line of code
Script-thrown exception
System.NullPointerException error.
Though first line just instantiating the class. Is anyone face similar issue? It is ...
0
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1answer
30 views
Receiving ILLEGAL_OPERATION error on EmailMessage Update from ContentDocumentLink trigger
I've been trying to make a fix for a known error when logging emails from the Outlook integration where embedded images display as broken links in the feed. My solution for this would be a trigger ...
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1answer
14 views
EmailMessage HasAttachment and Files
Is there a way to create an EmailMessage record with an associated File/ContentVersion AND set HasAttachment when created via Apex? Same example code in this question, however the only answer there is ...
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21 views
How to change the From the emailmessage before sending the email via apex?
When I change the ValidatedFromAddress in the before the emailmessage trigger it goes back to the user's email. The email received comes from the user and not from the changed email. Can you tell me ...
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1answer
17 views
Can't get attachment data from outbound email via Apex
Has anybody got experience or ideas how I can resolve the following issue please?
We're trying to query attachments sent via outbound email from the email related list on case, so that we can copy the ...
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1answer
42 views
How get Lead Id in apex trigger
When sending an email from the lead screen. Is it possible to get the lead id in the before of the EmailMessage trigger?
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11 views
Object Permissions on EmailMessage Object
No object level permissions appear to exist for the EmailMessage object is this true?
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0answers
22 views
Reply function for inbound email message
I have set up an Email Service email which creates an email message once an inbound email is received.
The email message will be related to a Person Account that matches the 'From Address' on the ...
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0answers
18 views
CCAddress of EMAILMESSAGE Object not getting updated from parent field
I have written a beforeinsert trigger on EmailMessageObject and trying to update CCAddress of the EMAIlMessage object from a field of case(parent here).
public void beforeInsert(List<SObject> ...
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11 views
Email-to-Case : How to tell if a case is created as a result of a new incoming Email OR as a reply to an existing case
I set up email to case for my organization, i have a requirement to send back an automated no-reply email to any incoming email that is not a reply to an existing one.
Example: The sales rep sends ...
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0answers
31 views
Marketing cloud custom font usage
Hi have the font file with otf extension.
Can any one give me a clear steps to upload in marketing cloud and use this in email templates.
0
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1answer
23 views
How to reference RecordTypeId via RelatedToId for EmailMessage
can anyone please shed some light on how to reference the RecordTypeId of the record related to an EmailMessage via the RelatedToId field?
I would like to update the IsExternallyVisible field based ...
2
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1answer
58 views
EmailMessage Storage Issue [closed]
Currently we are facing storage issue in org production. It is reached to 90%. Most of the storage is consumed by emailmessage. We looking different solutions. We are planning to extract the ...
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2answers
22 views
Can two email messages be inserted at the same time with email to case?
I am setting up a trigger for when email messages are after inserted and we use email-to-case.
Is there any way that the email-to-case inbound or normal sf outbound message system could result in two ...
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0answers
16 views
Issue Simulating Outlook Lightning Sync Email Messages
I'm trying to trigger some automation do some updates to Leads/Contacts when EmailMessages are logged in certain situations. I tried accessing the toIds array in a trigger on EmailMessages, but that ...
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0answers
69 views
An email can't have more than 1 sender error
I have an email service.
When sending an email to the email address that SF provided :
sffdc@skuh7gi7z4fo72pt6h2o.1l-8dix.....apex.sandbox.salesforce.com
I need to check the "from address" and ...
2
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0answers
14 views
Email Message sent out even when Approval Request fails
We have an Approval Process (AP) and a Process Builder (PB) on Email Message object. We also have a PB on Case object. The logic is following:
A user creates an Email Message on a Case record and ...
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0answers
197 views
Email Message record creation through process builder
I want to create an email message record after sending an email template.
Is there any way to create email message record through process builder or workflow after sending an email alert. So that we ...
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0answers
17 views
Unable to access EmailMessage table in workbench
While running below query on Email Message object in workbench, I am receiving below error:
SELECT Id FROM EmailMessage limit 1
Error:
A fatal error occurred. Contact your administrator and ...
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0answers
52 views
Send Email (Emailmessage) to update Lead custom field
The lead object has a field "Interaction count" . It is a number field. I am using this field for an active process builder which is working on the below criteria:
If any Task is created , It ...
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0answers
124 views
Make Lightning buttons Reply/Reply All/Forward visible for everyone
As per documentation Reply/Reply All/Forward buttons on EmailMessage are visible only for users who are mentioned in To/CC/BCC.
In our case we need whole support department to be able to reply any ...
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0answers
37 views
How to make Reply, Reply All, Forward options available
I have created a new email service which populates a Lead__c field on the emailMessage object. Then i am displaying the emailMessages in a related list component. However, even though im getting the ...
1
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1answer
54 views
Lightning component Service Console, get and edit content of Quick Action Email Message
im trying to develop one Lightning Component for Service Console who is in charge of GET\EDIT entire\parts of Email in Case Management Quick Actions (screenshot) when the user click on the button of ...
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1answer
34 views
Tie Email Responses back to Lead Object
I am attempting to allow users from my company's sales department to email potential customers from a lead in service cloud, then if the customer replies to their email i need to display the email ...
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0answers
23 views
How to auto populate CPQ Quote in Email Message object Related To lookup field?
I have created CPQ Quote in my edition. Based on my requirement i need to send listed Quote data in selected Template using Email Message. Once clicked save & Email Button in Send an email screen ...
2
votes
1answer
147 views
RelatedToId field on EmailMessage Not Writeable
I am getting this response 'Field is not writeable: EmailMessage.RelatedToId'
Email trigger helper method is the following:
public static void parseEmailSubjectForLeadRelation(List<EmailMessage&...
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0answers
42 views
Parse Outgoing Emails (through Salesforce email composer) to change body's font style and embed a Signature
I would like to know if accessing outgoing emails before they go out of the system is possible. We want to get rid of default Salesforce signature and embed one of our own in all the outgoing emails.
...
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79 views
How to add cc & bcc in Messaging.SingleEmailMessage Email and simultaneously avoid single Email limit being hit
My requirement is to send single email with To/Cc/Bcc added. All the email Ids belong to internal users.
Initially, when I was passing the User.Id to these methods, I was hitting the Single Email ...
2
votes
1answer
77 views
SLEEPY Error on Encryption?
We are in the process of encrypting fields in Production to accomodate PII regulations. This is going well for most fields, but today we encountered an issue with the EmailMessage object.
In multiple ...
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1answer
42 views
Too many Email Invocations: 11 with List<Messaging.SingleEmailMessage>
I have a Schedulable class that I execute every day. I get some accounts that accomplish some conditions and then I create a email for everyone of this records into a List, but I'm getting this error. ...
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1answer
73 views
Case Status Changing from Email Message Workflow not working
I've tried creating a simple workflow to change the case status from "Resolved" to "Reopened" when a customer replied to the case. I've found a few guides online to do this but for some reason it ...
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0answers
24 views
Using MassEmailMessage is not saving EmailMessage records
I'm a developer, and I just did some work using MassEmailMessage on Case records (with the related Contact being the recipient). During testing I noticed that it's not saving any sort of EmailMessage ...
0
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1answer
100 views
Email retention and Archiving timelines
Is there any limit/retention Period for storage of EmailMessage records by Salesforce or Archiving Criteria after which it will not be available and how to access Archived records.
Regards,
Prabhat ...
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43 views
What is the “Other Related People” related list in Email Message page?
I don't understand what it is and how it should be populated. It remains blank regardless of what I use as recipient, cc, and bcc (Users, Contacts, email addresses, etc.).
2
votes
1answer
152 views
How can I write a test that involves accessing the EmailMessage.ActivityId field?
I have some code that involves the following SOQL query:
EmailMessage emailMessage = [SELECT Id FROM EmailMessage WHERE ActivityId =: task.Id];
In order to write a test for this code, the test setup ...
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0answers
163 views
Reply EmailMessage using SimpleEmailMessage apex class
In an Email-To-Case process, after receiving an email, a Case and an EmailMessage (A) are created.
When the case is updated and a condition is verified, a "reply" email (related to Case and to the ...
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0answers
25 views
DELETE Email message from Production org
So as my title says i want to delete all Email Message from my production org. But when i referred this two links
Link1
Link2
I am still unsure if there was any solution that had closed this issue....
2
votes
0answers
133 views
ParentId on EmailMessage is not writable?
We have a business scenario where an incoming EmailMessage sent to a closed Case, should be automatically reparented to another case that's Opened.
The logic would achieve this by modifying the ...
0
votes
1answer
101 views
Unable to Query IsPrivateDraft in EmailMessage through data loader or REST API
We are trying to get the data from EmailMessage and looking to have the fields IsPrivateDraft, LastOpenedDate, FirstOPenedDate; and while we can query these through developer console we are unable to ...
2
votes
1answer
62 views
Prevent attachment of Certain type while sending email
I have been trying to prevent an attachment of type pdf while sending emails within Cases. I create an email, attach a pdf document. The process builder fires on Email creation which in turn calls a ...
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1answer
217 views
Trigger on EmailMessage to capture when an email is opened
Is there a way to capture the opening of an email sent as an activty of the opportunity object for example? I wrote a trigger on EmailMessagge (after update) but is not invoked.
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0answers
61 views
EmailMessage.RelatedToId not valid for Lead in Process Builder
My process runs 3 minutes after lead creation. It sends an email to the lead and logs the message in Email Message.
Here's the error...
Error Occurred: This error occurred when the flow tried to ...
0
votes
2answers
52 views
Delete caseFeed when email message is deleted
I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want ...
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2answers
83 views
Trigger on Email message related to an opportunity optimization problem
I actually have some confusion with my code . i'm trying to create a trigger that fires when an emailMessage related to an opportunity is inserted.
My code is fine but i was thinking that if my ...
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0answers
40 views
Two EmailMessage same email. Why?
I send an email from apex from opportunity object to account.
Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
mail.setSenderDisplayName('Test');
mail....
0
votes
1answer
77 views
Parsing / Displaying TextBody from EmailMessage
After querying an EmailMessage
select id, subject, textbody from EmailMessage
I get the following textbody value displayed when rendered to a Visualforce Page:
Email reply --------------- ...
0
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1answer
84 views
How to check that the response email body contains some keyword and write logic based on the key words?
We need to write some logic to update the case fields based on the email response we get . and we need to omit some key words from the email response. I have writted below logic to avoid some keywords ...
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293 views
Add image on HTMLBody from Messaging.SingleEmailMessage
I'm putting an image from my salesforce org inside an HTMLBody FROM Messagin.SingleEmailMessage ('c.instance' is for my org instance. documentId and orgId for document record Id and internal org id):
...
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1answer
480 views
“Reply All” , “Reply” and “Forward” buttons not visible in the Send Email Activity on an Apex generated email
I have an Email Service with an Apex class that creates a new EmailMessage object associating the sender with a Contact in the system and the recipient as a User. The email shows up correctly with all ...
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0answers
247 views
Migrating Email Messages from one salesforce org to another salesforce org
I exported EmailMessages and EmailMessageRelation from Source org and Imported it to Target Org.
Lead Layout (Source Org) - I can see 2 related list
1. Activity History(when clicked opens outbound ...
