Questions tagged [emailmessage]
Represents an email in Salesforce.
97
questions
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55 views
+50
Make Lightning buttons Reply/Reply All/Forward visible for everyone
As per documentation Reply/Reply All/Forward buttons on EmailMessage are visible only for users who are mentioned in To/CC/BCC.
In our case we need whole support department to be able to reply any ...
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18 views
How to make Reply, Reply All, Forward options available
I have created a new email service which populates a Lead__c field on the emailMessage object. Then i am displaying the emailMessages in a related list component. However, even though im getting the ...
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1answer
27 views
Lightning component Service Console, get and edit content of Quick Action Email Message
im trying to develop one Lightning Component for Service Console who is in charge of GET\EDIT entire\parts of Email in Case Management Quick Actions (screenshot) when the user click on the button of ...
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1answer
27 views
Tie Email Responses back to Lead Object
I am attempting to allow users from my company's sales department to email potential customers from a lead in service cloud, then if the customer replies to their email i need to display the email ...
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8 views
How to auto populate CPQ Quote in Email Message object Related To lookup field?
I have created CPQ Quote in my edition. Based on my requirement i need to send listed Quote data in selected Template using Email Message. Once clicked save & Email Button in Send an email screen ...
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1answer
38 views
RelatedToId field on EmailMessage Not Writeable
I am getting this response 'Field is not writeable: EmailMessage.RelatedToId'
Email trigger helper method is the following:
public static void parseEmailSubjectForLeadRelation(List<EmailMessage&...
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35 views
Parse Outgoing Emails (through Salesforce email composer) to change body's font style and embed a Signature
I would like to know if accessing outgoing emails before they go out of the system is possible. We want to get rid of default Salesforce signature and embed one of our own in all the outgoing emails.
...
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36 views
How to add cc & bcc in Messaging.SingleEmailMessage Email and simultaneously avoid single Email limit being hit
My requirement is to send single email with To/Cc/Bcc added. All the email Ids belong to internal users.
Initially, when I was passing the User.Id to these methods, I was hitting the Single Email ...
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1answer
56 views
SLEEPY Error on Encryption?
We are in the process of encrypting fields in Production to accomodate PII regulations. This is going well for most fields, but today we encountered an issue with the EmailMessage object.
In multiple ...
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1answer
32 views
Too many Email Invocations: 11 with List<Messaging.SingleEmailMessage>
I have a Schedulable class that I execute every day. I get some accounts that accomplish some conditions and then I create a email for everyone of this records into a List, but I'm getting this error. ...
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1answer
32 views
Case Status Changing from Email Message Workflow not working
I've tried creating a simple workflow to change the case status from "Resolved" to "Reopened" when a customer replied to the case. I've found a few guides online to do this but for some reason it ...
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23 views
Using MassEmailMessage is not saving EmailMessage records
I'm a developer, and I just did some work using MassEmailMessage on Case records (with the related Contact being the recipient). During testing I noticed that it's not saving any sort of EmailMessage ...
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1answer
23 views
Email retention and Archiving timelines
Is there any limit/retention Period for storage of EmailMessage records by Salesforce or Archiving Criteria after which it will not be available and how to access Archived records.
Regards,
Prabhat ...
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15 views
What is the “Other Related People” related list in Email Message page?
I don't understand what it is and how it should be populated. It remains blank regardless of what I use as recipient, cc, and bcc (Users, Contacts, email addresses, etc.).
2
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1answer
44 views
How can I write a test that involves accessing the EmailMessage.ActivityId field?
I have some code that involves the following SOQL query:
EmailMessage emailMessage = [SELECT Id FROM EmailMessage WHERE ActivityId =: task.Id];
In order to write a test for this code, the test setup ...
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52 views
Reply EmailMessage using SimpleEmailMessage apex class
In an Email-To-Case process, after receiving an email, a Case and an EmailMessage (A) are created.
When the case is updated and a condition is verified, a "reply" email (related to Case and to the ...
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23 views
DELETE Email message from Production org
So as my title says i want to delete all Email Message from my production org. But when i referred this two links
Link1
Link2
I am still unsure if there was any solution that had closed this issue....
2
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0answers
52 views
ParentId on EmailMessage is not writable?
We have a business scenario where an incoming EmailMessage sent to a closed Case, should be automatically reparented to another case that's Opened.
The logic would achieve this by modifying the ...
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1answer
61 views
Unable to Query IsPrivateDraft in EmailMessage through data loader or REST API
We are trying to get the data from EmailMessage and looking to have the fields IsPrivateDraft, LastOpenedDate, FirstOPenedDate; and while we can query these through developer console we are unable to ...
2
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1answer
47 views
Prevent attachment of Certain type while sending email
I have been trying to prevent an attachment of type pdf while sending emails within Cases. I create an email, attach a pdf document. The process builder fires on Email creation which in turn calls a ...
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1answer
81 views
Trigger on EmailMessage to capture when an email is opened
Is there a way to capture the opening of an email sent as an activty of the opportunity object for example? I wrote a trigger on EmailMessagge (after update) but is not invoked.
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16 views
Sending Email from Case to a contact on which you don't have access
I promise all the following questions are very closely related to answer the question
What happens when the case owner tries to send email from Case (via feed) if the case owner does not have access ...
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0answers
34 views
EmailMessage.RelatedToId not valid for Lead in Process Builder
My process runs 3 minutes after lead creation. It sends an email to the lead and logs the message in Email Message.
Here's the error...
Error Occurred: This error occurred when the flow tried to ...
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49 views
Attachments are not visible if setWhatId is not defined while email from Apex
I am sending email to selected Contacts (Custom Component) via Apex. User will also be attaching multiple files to the email. If setWhatId(setting it to Case) is defined, EmailMessage Activity shows ...
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2answers
33 views
Delete caseFeed when email message is deleted
I would like to Delete casefeed whenever a email message is deleted. Current if I delete email message the mail record is getting deleted but still the case feed displaying in casefeed. (I Dont want ...
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0answers
71 views
RelatedToId field does not exist while deploying process builder
I have created a process builder where I am creating a new EmailMessage record when an email is sent. When I am deploying the Process builder, I got the below error, although, I have included ...
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23 views
Identify Last Created Email Related to Case (Received or Sent)
I am trying to identify the last (most recently created) email related to a specific case. My purpose is run queries on cases and then for related emails and only show the last created email related ...
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2answers
63 views
Trigger on Email message related to an opportunity optimization problem
I actually have some confusion with my code . i'm trying to create a trigger that fires when an emailMessage related to an opportunity is inserted.
My code is fine but i was thinking that if my ...
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0answers
99 views
Update case record when Email Message Status changes
want to update a checkbox whenever related email message status gets updated From "New" to "Read".
I tried with workflow and trigger, neither worked.
Somewhere on Stackoverflow, I found Email ...
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0answers
34 views
Two EmailMessage same email. Why?
I send an email from apex from opportunity object to account.
Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
mail.setSenderDisplayName('Test');
mail....
0
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1answer
47 views
Parsing / Displaying TextBody from EmailMessage
After querying an EmailMessage
select id, subject, textbody from EmailMessage
I get the following textbody value displayed when rendered to a Visualforce Page:
Email reply --------------- ...
0
votes
1answer
49 views
How to check that the response email body contains some keyword and write logic based on the key words?
We need to write some logic to update the case fields based on the email response we get . and we need to omit some key words from the email response. I have writted below logic to avoid some keywords ...
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154 views
Add image on HTMLBody from Messaging.SingleEmailMessage
I'm putting an image from my salesforce org inside an HTMLBody FROM Messagin.SingleEmailMessage ('c.instance' is for my org instance. documentId and orgId for document record Id and internal org id):
...
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56 views
Test Email-to-Case with mass emails and EMailMessage trigger
We are working on an org where cases are generated via Email-to-Case and a trigger on EmailMessage is carrying out some processes. A batch job then in a 5 minute rhythm works on these generated cases ...
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0answers
28 views
Pushtopic for streaming api
I am currently trying to set up a stream api for email message. The problem I am currently having is that Pushtopics do not support email message(that I know of). Does anyone know of a work aound for ...
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1answer
309 views
“Reply All” , “Reply” and “Forward” buttons not visible in the Send Email Activity on an Apex generated email
I have an Email Service with an Apex class that creates a new EmailMessage object associating the sender with a Contact in the system and the recipient as a User. The email shows up correctly with all ...
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0answers
153 views
Migrating Email Messages from one salesforce org to another salesforce org
I exported EmailMessages and EmailMessageRelation from Source org and Imported it to Target Org.
Lead Layout (Source Org) - I can see 2 related list
1. Activity History(when clicked opens outbound ...
2
votes
0answers
147 views
HtmlBody of on EmailMessage does not stay as set in before insert trigger
I'm trying to cut off email threading from EmailMessage. I try to do this in BEFORE INSERT trigger.
Original email:
Hello Tom,
We saw your complaint. We are working on it.
Gigasoft ...
1
vote
1answer
195 views
How to query contentversion to Email Message
We have integrated Salesfroce and our Support Page, and I have to send emailmessage via rest api along with attachment lies within the email, but I don't find a relateionship between Contentversion ...
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2answers
69 views
RelatedTo field of Email message
RelatedTo field has multiple lookups to various object for my instance its heavily populated as follows:
Lookup(Contract,Campaign,Organization,Donation,Product,Asset,Case,Solution,Asset ...
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2answers
344 views
What happens when I delete the Task related to an EmailMessage?
We're looking for ways to get rid of some data in several orgs. One potential target would be the Task records that get created along with every EmailMessage. (I.e. the Tasks of which the Id is stored ...
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0answers
130 views
Understanding EmailMessage for Data Migration
As I attempt data migration from one Salesforce org to another, I am finding EmailMessage to be a very unnecessarily complicated object to understand. At one point I thought I understood that recent ...
2
votes
2answers
305 views
Sharing settings on accounts, cases, emails and attachments
We have a requirement in which we need to make some accounts private. We do this by flagging the account with a deleted field. This flag is used in our sharing settings. We are using the exact same ...
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vote
1answer
443 views
In email coming from salesforce what is X-SFDC-EmailCategory
I would like to know what this statement means.
X-SFDC-EmailCategory: caseCommentNotification
6
votes
1answer
959 views
How to create an EmailMessage record with DML having HasAttachment to be 'true'?
I'm creating EmailMessage records via DML
EmailMessage createWhatEmail = new EmailMessage(
Subject = 'test'
,Status = '3'
,ToAddress = 'heim@...
7
votes
1answer
800 views
How to get the Id of an EmailMessage after sending a SingleEmailMessage with Messaging.SendEmail()?
Is there any way to easily retrieve the Id of EmailMessage records after sending them via Messaging.SendEmail()?
Messaging.SingleEmailMessage m = new Messaging.SingleEmailMessage();
m.setToAddresses( ...
15
votes
1answer
1k views
How to use an Apex Email Service to store emails on a record EXACTLY as Salesforce does?
I have used the Lightning Experience UI to send an Email from a Record Homepage via Activity-Tab. This looks like this (bottom-right!):
Now I want (vice versa) to store an incoming email received by ...
3
votes
3answers
2k views
Different between RelatedToId vs ParentId In EmailMessage
I had task related to Email Message (email-to-case).
When an email arrives on closed case object, Then i was have to clone the old case object & create new record on that with exact data and also ...
0
votes
1answer
88 views
“does not have an accessible email address.” - Error message when adding EmailMessageRelation
I'm trying to associate a Contact to a EmailMessage object using the EmailMessageRelation object, this issue is that I have many email fields on my Contact object and if I related to a Contact that ...
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0answers
164 views
Cannot query on IsPrivateDraft field of EmailMessage
I have a field named IsPrivateDraft in EmailMessage, I want to use that field for updating the draft EmailMessage. I want to know the value of this field but cannot use it in query. On using the field ...
