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While creating a new task using the 'New Task' button in the open activities section of an objects page layout using salesforce1 app, it throws an error 'Task Record Type ID: this ID value isn't valid for the user:'. The same button from the same section of the object using the standard web page login works just fine, user is able to create a task without an issue.

What am I missing here? Does salesforce1 require additional configuration for record types to be accessible.

Verified the following:

  • Users have access to the record type in the profile
  • Appropriate page layout and record type is assigned to the user.
  • Button is accessible to all users
  • Can create using the standard salesforce login (test.salesforce.com/login.salesforce.com)
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1 Answer 1

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Try this.

Go to: Setup > Administer > Manage Users > Profiles > System Admin > Object Settings > Task > Tick the appropriate "Assigned Record Types"

I faced your problem before on Case and this is how I fixed my error and I believe the error should be similar to in case:

enter image description here

Do let me know if it worked for you. Cheers.

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