While creating a new task using the 'New Task' button in the open activities section of an objects page layout using salesforce1 app, it throws an error 'Task Record Type ID: this ID value isn't valid for the user:'. The same button from the same section of the object using the standard web page login works just fine, user is able to create a task without an issue.

What am I missing here? Does salesforce1 require additional configuration for record types to be accessible.

Verified the following:

  • Users have access to the record type in the profile
  • Appropriate page layout and record type is assigned to the user.
  • Button is accessible to all users
  • Can create using the standard salesforce login (test.salesforce.com/login.salesforce.com)

1 Answer 1


Try this.

Go to: Setup > Administer > Manage Users > Profiles > System Admin > Object Settings > Task > Tick the appropriate "Assigned Record Types"

I faced your problem before on Case and this is how I fixed my error and I believe the error should be similar to in case:

enter image description here

Do let me know if it worked for you. Cheers.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .