I have a journey with the following flow:

  1. Enter Journey at 10am
  2. Email 1 Sent
  3. 7 Day Wait Activity
  4. 24hr STO Activity
  5. Email 2 Sent
  6. 7 Day Wait Activity
  7. 24hr STO Activity
  8. Email 3 Sent

The contact in question receives Email 1 at 10am on Day 1. If the contact's personalized send time is 9am wouldn't they receive Email 2 at 9am on Day 9? I'm trying to figure out if a 24hr sto activity has the potential to extend a journey / wait times depending on the contact's personalized send time. Documentation isn't too clear on this.

Any help is greatly appreciated.


1 Answer 1


SFMC Support confirmed that yes, it would be possible for an STO activity to extend the length of a journey depending on the journey's setup. In my case described above it could potentially add on an additional day or two.

If entering a contact to an email activity at the same time is the desired outcome using the 'extend wait time...' option in the wait time activity configuration can help with this.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .