We are implementing the Marketing Cloud Resubscribe link in Sales Cloud and I have a few questions about it:

  1. When we try to add it to the page layout, it says:

Oops! This type of link is no longer supported to run within Salesforce DOM. Add the ContactActions inline Visualforce page to the page layout instead. Please contact your administrator to make this change

Is there a replacement for this functionality available?

  1. What we are able to install, is a set of three links, as displayed in below screenshot - is it possible to only include one of them, not all three? If yes - how?

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  1. What do those two links do exactly: "Send Marketing Cloud Email" and "View Marketing Cloud Analytics"?

1 Answer 1


Unsubscribe/Resubscribe links are not working in salesforce

SF Documentation: https://help.salesforce.com/articleView?id=mc_co_update_page_layouts.htm&type=5

For your Question 3: The Send Marketing Cloud Email will send an email directly to the Contact or Lead being targeted without having to make a report or DE for sending. This will show as Email Sends on the Contact Record and will not show a report or campaign as the audience.

Click on the View Analytics to see where it goes!

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